COMUNICACIÓN EFECTIVA

ACCIÓN ESENCIAL #2

Por: Hernández Muñoz Deysi Nayeli, Rodríguez Ramírez Jazmín Itziguery, Villalpando Lopez Elizabeth
 ¿COMUNICACIÓN
EFECTIVA?
Entendimiento de las emociones y la interacción entre la
información que se elige como catalizador

Es tener la capacidad para escuchar y

comprender el todo sobre la información
ENTENDERNOS
PARA SER
ENTENDIDOS!
ACTIVIDAD
 OBJETIVO
Mejorar la comunicación entre los profesionales de la salud,
pacientes y familiares, con el fin de obtener información
correcta, oportuna y completa durante el proceso de atención y
así reducir los errores relacionados con la emisión de órdenes
verbales y/o telefónicas, mediante el uso del proceso de
Escucha- Escribir – Leer – Confirmar – Transcribir – Confirmar
y Verificar.
ESTÁ DETERMINADA

COMUNICACION EMISIÓN Y
ENTRE EL EQUIPO RECEPCIÓN DE
MÉDICO ÓRDENES
VERBALES
 1.- El receptor escucha atentamente la orden
2.- El receptor escribe la orden en la bitácora
3.- El receptor lee la orden al emisor
4.- El emisor confirma que la orden es la correcta
5.- El receptor transcribe la indicación de la bitácora al expediente
6.- El emisor confirma la indicación y verifica que se encuentre en el
expediente clínico, firmándola en menos de 24 horas (72 hora si es turno
especial)
1.- El receptor escucha atentamente la orden
2.- El receptor repite la orden en voz alta
3.- El emisor confirma que la información es correcta
4.- El receptor transcribe la orden a la bitácora después de haber
atendido al paciente.
Escuchar- Repetir- Confirmar - Transcribir

Escuchar – Escribir – Leer – Confirmar – Transcribir – Confirmar y

Verificar

— EMISIÓN Y RECEPCIÓN DE — EN CASO DE URGENCIAS

ÓRDENES VERBALES
 PRESCRIPCIONES MÉDICAS Y
ANOTACIONES EN DOCUMENTOS
Si la dosis es menor a un número entero,
Letra legible
escribir “0” antes del punto decimal

Colocar un espacio entre el nombre

completo del medicamento (sustancia
activa), dosis y unidades de dosificación
Especialmente aquellos con terminación –
OL y la dosis
No escribir un “0” después del punto si es
número entero
Separar los millares por comas
No abreviar: unidad, microgramos, día,
una vez al día, unidades, unidades
internacionales, intranasal, subcutáneo,
más, durante, por y por razón necesaria

Los valores críticos se notificarán directamente al médico responsable del paciente.

Notificación de valores críticos de
En pacientes ambulatorios habrá un procedimiento definido para la comunicación de
laboratorio, patología y gabinete
resultados críticos.
PERSONAL
02
COMPUTER
You could enter a subtitle here
if you need it
PERSONAL COMPUTER!

Do you know what helps you make your

point clear? Lists like this one:

● They’re simple
● You can organize your ideas clearly
● You’ll never forget to buy milk!

And the most important thing: the audience

won’t miss the point of your presentation
CLOUD COMPUTING

MERCURY
It’s the closest planet
to the Sun and the
smallest
VENUS JUPITER
It has a beautiful name, Jupiter is a gas giant
but it is terribly hot and the biggest planet
 PLATFORMS USED

VENUS MARS
Venus has a beautiful Despite being red,
name Mars is cold

MERCURY NEPTUNE
It’s the closest planet to Neptune is the farthest
the Sun planet
 EMOJIS

MERCURY VENUS
The planet’s name has nothing to It’s the second-brightest natural
do with the liquid metal object in the night sky after the
Moon
A PICTURE IS WORTH A
THOUSAND WORDS
AWESOME
WORDS
 THROUGHOUT HISTORY
SATURN
A gas giant, composed mostly
of hydrogen

JUPITER
It’s a gas giant and the biggest
planet

NEPTUNE 1836 1991 2020

It’s the fourth-largest planet Follow the link in the graph to modify its data and then paste the new
by diameter one here. For more info, click here
 LATEST
03
ADVANCES
You could enter a subtitle here
if you need it
 DIFFERENT WAYS OF
COMMUNICATION

NEPTUNE MARS JUPITER

It’s the farthest planet Despite being red, Mars It is a gas giant and the
from the Sun is a cold place biggest planet

MERCURY VENUS SATURN

It’s the closest planet to It’s the second planet It’s the ringed planet and
the Sun from the Sun a gas giant
 EFFECTIVE COMMUNICATION

$150
VENUS
Venus has a beautiful
name $350
MARS
$200 Despite being red, Mars
is cold
MERCURY
It’s the closest planet
to the Sun
LATEST ADVANCES

2007 MERCURY Mercury is the smallest planet

Saturn is a gas giant and has several rings. It’s

2014 SATURN composed mostly of hydrogen and also helium and is
the sixth planet from the Sun

Venus is the second planet from the Sun. It has a

2015 VENUS beautiful name, but it is terribly hot, even hotter than
Mercury

Earth is the beautiful planet we all live on, and the

2017 EARTH only that harbors life
THIS IS A MAP
NEPTUNE
It’s the farthest planet
from the Sun

MARS
Despite being red, Mars is
a cold place

JUPITER
It is a gas giant and the
biggest planet
COMMUNICATION EFFECTIVENESS

MARS SATURN
Mars is a cold place, It’s a gas giant and
not hot 10% 20% has rings

VENUS JUPITER
Venus has a 30% 40% Jupiter is the
beautiful name biggest planet
 EVOLUTION OF COMMUNICATIONS

1836 1876 1971 1991

It has a beautiful Mercury is the Jupiter is a gas Despite being red,
name, but it’s hot closest planet to the giant and the Mars is a cold place
Sun biggest planet
04 IMPORTANT DATA
You could enter a subtitle here if you need it
4,498,300
Big numbers catch your audience’s attention
DIVIDE CONTENT

MERCURY
Mercury is the closest planet
to the Sun

VENUS
It has a beautiful name, but
it’s terribly hot
 333,000.00
Earths is the Sun’s mass

24h 37m 23s

It’s Jupiter’s rotation period

386,000 km
It’s the distance between the Earth and the
Moon
 DESKTOP
SOFTWARE
You can replace the image on the
screen with your own work. Just
delete this one, add yours and
center it
TABLET APP
You can replace the image on the
screen with your own work. Just
delete this one, add yours and
center it properly
 MOBILE
WEB
You can replace the image on the
screen with your own work. Just
delete this one, add yours and
center it
 OUR TEAM

JOHN JAMES SARAH DOE

Despite being red, Mars is Saturn is a gas giant, composed
actually a cold place full of iron mostly of hydrogen and helium
oxide dust
TECHNOLOGICAL ADVANCES

MARS MERCURY

22% 75%

Despite being red, Mars is It’s the smallest planet of

a cold place them all
 TELEPHONE EVOLUTION

1876 2003
Jupiter is the biggest Mars is a cold place,
planet not hot

1836 1971 2015

Mercury is the Venus has a beautiful Jupiter is the biggest
smallest planet name planet
THANKS!
Do you have any questions?
youremail@freepik.com
+91 620 421 838
yourcompany.com

CREDITS: This presentation template was created by

Slidesgo, including icons by Flaticon, infographics &
images by Freepik

Please keep this slide for attribution