CÓDIGO:

ENCUESTA DE SATISFACCIÓN VERSIÓN:

DEL CLIENTE FECHA DE EMISIÓN:
Esta encuesta tiene el propósito de obtener una percepción del proceso del servicio de auditoria prestado
La información proporcionada será confidencial y de uso interno de Coquecol S.A. C.I

Nombre del Proceso:

Persona que diligencia la evaluación:

Cargo:
Servicio a evaluar: Auditoria Proceso de
FACTORES DE EVALUACION
Para cada uno de los siguientes factores, le pedimos que califique a Coquecol S.A C.I., pensando en cuán satisfecho
se encuentra con cada uno de ellos, utilizando las escalas de 1 a 5.
1 Completamente Insatisfecho, 2 Insatisfecho, 3 Parcialmente Satisfecho, 4 Satisfecho, 5 Completamente Satisfecho
Si su calificación es igual o menor a 3, escriba las razones por las cuales otorga usted esa calificación.
CALIFICACIÓN
1. Comunicación en el proceso de la Venta Razones por las cuales otorga usted esa calificación
1 2 3 4 5

CALIFICACIÓN
2. Valor agregado en la venta Razones por las cuales otorga usted esa calificación
1 2 3 4 5

CALIFICACIÓN
3. Calidad de nuestros productos Razones por las cuales otorga usted esa calificación
1 2 3 4 5
 CÓDIGO:
ENCUESTA DE SATISFACCIÓN VERSIÓN:
DEL CLIENTE FECHA DE EMISIÓN:
CALIFICACIÓN
4.Realización de la venta. Razones por las cuales otorga usted esa calificación
1 2 3 4 5

CALIFICACIÓN
5. Cumplimientos y acuerdos. Razones por las cuales otorga usted esa calificación
1 2 3 4 5

CONCLUSIONES
CALIFICACIÓN
6. Calificación para el servicio Razones por las cuales otorga usted esa calificación
1 2 3 4 5

Por favor díganos, en general ¿Cómo calificaría su satisfacción con el

servicio en el proceso de la venta?

SI NO Si su respuesta fue positiva ¿Qué cambios deberíamos hacer?

¿Considera usted que hay cambios que debemos hacer en la prestación
de los serviciosrespecto al proceso de Venta?

SI NO Por que?
Recomendaría a Coquecol respecto a los productos que ofrece?

Que otros productos de materias primas o procesadas respecto al carbón le gustaría que Coquecol desarrollara para sus procesos productivos.

Su retroalimentación es de gran valor para mejorar los productos que ofrecemos.

le agradece el tiempo dedicado a responder esta evaluación.
Visite nuestra website:
https://www.coquecol.com/
 CODE: SC-PE01-F02
CLIENT SATISFACTION SURVEY VERSION: 04
DATE OF ISSUE: 14/04/2016
This survey has the purpose of obtainting a perception of the service quality we are rendering to our clients.
The provided information will be kept confidential and for internal use of Moore Stephens.

Evaluation date: Company name:

Person who fills out the evaluation:

Function:

Service to be evaluated:

Names of the professionals that participated:

EVALUATION FACTORS
For each of the following factors, we ask to qualify Moore Stephens, thinking about how satisfied
you are with each of them, using the scales 1 to 5.
1 Completely unsatisfied, 2 Unsatisfied, 3 Partially satisfied, 4 Satisfied, 5 Completely satisfied
If your qualification is equal or less than 3, please write the reasons why you gave that qualification.
QUALIFICATION
1. Communication of objectives and scope Reasons why you give that qualification
1 2 3 4 5

Clear communication of the objectives and scope of the project.

Respectful, adequate, open and honest communication during the

development of the project.

Adequate communication of the results of the project.

Fluid communication with the partner and working team.

QUALIFICATION
2. Metodology and focus Reasons why you give that qualification
1 2 3 4 5

The methodology of the Firm adapts to the necessities of the project.

The focus of the Firm adapts to the necessities of the project.

QUALIFICATION
3. Knowledge of the team Reasons why you give that qualification
1 2 3 4 5

Sufficient knowledge of the team during the rendered service.

Knowledge of the team about the industry and sector.

Sufficient support from other professionals.

QUALIFICATION
4. Added value of the rendered service Reasons why you give that qualification
1 2 3 4 5
Do you consider that the service rendered by Moore Stephens adds value to
your company?

QUALIFICATION
5. Project organization (project phases) Reasons why you give that qualification
1 2 3 4 5

Compliance of the timetable defined for the project phases.

QUALIFICATION
6. Quality and adequacy in the recommendation of our team Reasons why you give that qualification
1 2 3 4 5
The improvement opportunities identified were relevant, useful, adequate
and practical to implement.
 QUALIFICATION
7. Result obtained in the project vs Initial promise of the service Reasons why you give that qualification
1 2 3 4 5
The final scope is equal or larger to the discussed and documented at the
beginning of the projects.

QUALIFICATION
8. Quality of the advance, interim and/or final reports Reasons why you give that qualification
1 2 3 4 5
Quality of presentations, delivered material, reports, documentation and
discussion of those.

9. Adequacy of attending requirements (Capacity to respond effectively to QUALIFICATION

Reasons why you give that qualification
your necessities) 1 2 3 4 5

The report was issued adequately at the date finalizing the project.

Adequacy in answering to requirements.

QUALIFICATION
10. The working team Reasons why you give that qualification
1 2 3 4 5

High level of independence, objectivity and integrity during the project.

Leadership of the profesionals.

Skills of the work team.

Availability of personnel

CONCLUSIONS
QUALIFICATION
1. QUALIFICATION of the service Reasons why you give that qualification
1 2 3 4 5

Please indicate, in general how would you qualify your satisfaction with the
service rendered by Moore Stephens?

YES NO If your answer was positive, which changes would need to be perfomed?
Do you consider that changes need to be made to the rendering of our
services?

YES NO Why?
Would you recommend Moore Stephens or contract us again for this or
another service?

Which strengths did you identify in the service rendered by Moore Stephens?

Of the following professional services that Moore Stephens offers, of which would you like to know more?
Please mark with a X those that interest you:

Audit (Internal, Financial, Operational) International Financial Reporting Standards IFRS

Statutory Audit Consulting (managerial, Operational, IT) Otra? _____________

Due Diligence Back Office Outsourcing

Contract audit Tax consulting

Your feedback is of important value to improve the services we offer.

Moore Stephens Scai thanks you for the time dedicated to answer this survey.
Visit us on our website:
http://colombia.moorestephens.com/home.aspx
"An independent firm, in association with Moore Stephens International Ltd., members in principal cities throughout the world"