Intermediate III

Desarrollo Organizacional

MUNDO PALACE

#PALACEMeGuía
Introducción ................................................................................................................................................................. 5

Lesson 1 – My family ................................................................................................................................................. 5

Lesson 2 – Sports training .................................................................................................................................... 7

Lesson 3 – Next Saturday’s day trip. ........................................................................................................... 10

Lesson 4 – I will have achieved my goals............................................................................................... 12

Lesson 5 – I will have achieved my goals............................................................................................... 14

Lesson 6 – It used to be better. ...................................................................................................................... 15

Lesson 7 – Living traditions. .............................................................................................................................. 16

Lesson 8 – I´m getting used to the city. .....................................................................................................17

Lesson 9 – That’s the place where I was. ................................................................................................ 19

Lesson 10 - Defining and non-defining relative clauses .............................................................. 21

Lesson 11 – Be Happy! ........................................................................................................................................... 23

Lesson 12 – Say or Tell .......................................................................................................................................... 25

Lesson 13 – What did she say? ...................................................................................................................... 26

Lesson 14 - How did it go? ................................................................................................................................. 28

Lesson 15 - What NOT to ask in an interview........................................................................................ 29

Lesson 16 - Where is the train station?...................................................................................................... 31

Lesson 17 – How would you feel? .................................................................................................................. 33

Lesson 18 – What’s your style? ....................................................................................................................... 35

Lesson 19 – Spooky or (Spoopy) season ......................................................................................................

Verbs Lists........................................................................................................................................................................ 3
Introducción
El idioma inglés es considerado un idioma universal, por lo cual la gran mayoría de los huéspedes
extranjeros tratarán de comunicarse en ese idioma. Por tal motivo es importante que se obtengan los
conocimientos básicos en ese idioma para permitir a los colaboradores contar con una ventaja competitiva
importante logrando que el huesped se sienta bien atendido en todo momento.

Objetivo
Proporcionar al colaborador la estructura del idioma inglés que le permita participar en conversaciones
sencillas con buen ritmo y pronunciación, proporcionándole el vocabulario necesario para poder formular su
discurso, plantear y contestar preguntas sencillas dentro de la categoría básica del Marco Común Europeo.

Visión
Ser la mejor cadena hotelera en la categoría todo incluído de lujo en México y el mundo.

Misión
Ofrecer experiencias que creen memorias, generando mayor fidelidad en el huésped con una cultura de
calidad en toda la empresa, contando con los mejores colaboradores distinguidos por su calidez, cuidando
los recursos para maximizar el valor de la empresa y fortaleciendo nuestra responsabilidad social.

Valores
 Honestidad
 Respeto
 Lealtad
 Responsabilidad
 Integridad

Importante
 Cuando te encuentres a un huésped de frente: Al encontrarse frente al huésped deberá mantener
siempre un contacto visual adecuado utilizando la regla de 10 y 5. Si lo observa a 10 pasos
aproximadamente, sólo dirigirle una sonrisa, si lo encuentra a 5 pasos deberá dirigirle un saludo
(buenos días, tardes o noches; cuando haya pocos huéspedes y sea factible saludar al huésped). Si
está sentado y el huésped se dirige a su escritorio a los 5 pasos deberá levantarse.
 Actitud y trato: Estando en su lugar o en áreas, todo colaborador deberá ser siempre amable y
sonriente con huéspedes y colaboradores en todo momento. Cuando ya conozca el apellido del
huésped deberá llamarlo por su apellido por lo menos 2 veces, dependiendo la duración de la
conversación; si no conoce al huésped siempre deberá tratarlo por SEÑOR y MADAME. No se deberá
saludar de mano a reserva que sea el huésped quien lo ofrece.
 Uso de vocabulario cortés: Siempre usará un vocabulario cortés al dirigirse al huésped, utilizando
frases como: por favor, gracias a usted y evitar en todo momento utilizar modismos como amigo, my
friend, guys, solo se permite que el personal de animación se refiera así a los huéspedes cuando
están dirigiendo una actividad.
 WELCOME

My name is:
____________________________________

ID: ________________ Position: ___________

 Intermediate 3
Lesson 1 – My family
Activity 1
Read each definition and guess the correct word.

1. ______________________ your grandparents’ parents.

2. ______________________ a child who doesn’t have any brothers or

sisters.

3. ______________________ Families where the mother or father is bringing

up the children on his / her own.

4.______________________ your uncle’s or aunt’s children.

5. ______________________ the family of your husband / wife.

6. ______________________ all your relatives including aunts, grandparents

etc.

7. ______________________ your grandparents’ grandparents.

8. ______________________ boys who have (for example) the same father

as you but different mother.

9. ______________________ the new wife of your father.

10. _____________________ people who are having a relationship.

Activity 2
Listen again and fill in the gaps with the correct information

Twenty years ago, the typical ________________ was wide. It usually

consisted of two or three _____________, with many children in each nuclear
family. People had lots of aunts and uncles but often didn’t know their
______________. However according to a new study by the British research
group Mintel, the family is changing __________. The family groups of the future
_______ ________ long and thin, with three or four small ___________.

Here are some predictions:

Most children _________ _________ their great – grandparents (and even

great- great – grandparents) because people are living ____________.
Very few children ______ ________ brothers or sisters, and it will be common
to be and only _________. As a result, future generations ______ _____
______ many cousins either.

Many children ________ ________ _______ isolated from other children

and young adults. This will make them more selfish and introverted.

More couples ________ ________ and re – marry, some more than

________. They may have children with their new ____________ , so many
children will have stepmother or stepfather and half – brothers or sisters.

There _______ ________ many ‘boomerang children’. These are _________

who leave home to get ____________, but then divorce and
_____________ to live with their parents.

There ______ ________ more single parent’s families.

Because houses are now so expensive. Different ___________ may decide to

live together, so __________, grandparents, and adult children may co – own
their ___________, and many couples _________ _________ to live with
their in – laws.

Activity 3
Read the predictions in exercise 2. In pairs or small groups answer the following
questions for each prediction.

1. Is this already happening in your country?

2. Do you think it will happen in the future?

3. Do you think it will be a good thing or a bad thing?

Activity 4
Listen to the interview about robots. Complete the following predictions.

Robots _________________________________ in the next ten years.

Robots _________________________________ our houses.

In the future _______________________________ in their homes.

I don’t think robots____________________________ our children.

Robots ______________________________ teachers.

Robots _________________________________ to do operations.

I predict that _____________________________small robots that can

enter our bodies and take care of medical problems.
This small robots ____________________________ at first.

I think people ___________________________ than robots.nuclear family.

People had lots of aunts and uncles but often didn’t know their
______________. However according to a new study by the British research

Lesson 2 – Sports training

Activity 1
Listen to a dialogue about a bike race. Read and write T (true) or F (false) for each
sentence. Correct the false ones.

They are going to do a bike race. __________

The bike race is going to be in about two months. ________

They are going to watch the new Matt Damon one or a horror. ______

Their mom will be phoning soon. ___________

Their mom is going to north tomorrow. __________

They are not going to do the race. _________

She will get the mom’s call. ____________

Activity 2
Classify the following sentences in the correct group.

I’ll ask him.

What are you doing next week?
You’ll feel better soon.
I’ll wash. You dry.
I don’t think I’ll ever be famous.
I’ll hold the door for you.
It won’t take long to get there.
I’m sure you’ll enjoy it.
I’m seeing Jenny on Sunday.
Are you going to the cinema tomorrow night?
We’ll help you!
I’m playing basketball tonight.
Predictions and hopes

Spontaneous ideas

Plans and arrangements

Activity 3
Choose the correct option to complete the sentences.

1. Don't worry about your driving test! I'm sure _____.

you’ll pass

you’re passing

2. I _____ on Friday, sorry. I have a doctor's appointment.

won´t come

‘m not coming

3. Are you hot? OK, _____ open the window.

I’m going to

I’ll

4. Don't leave your bike there! Someone _____.

‘s stealing it

‘ll steal it

5. Good morning and welcome to our school. In this talk _____ tell you about…

I’ll

I’m going to

6. Look at the traffic! _____ late for school.

We´re going to be

We’re arriving

7. Oops, I forgot your drink! _____ go and get it now.

I’m going to

I’ll

8. I _____ go to the party.

don’t think he’ll

don’t think he’s going to

Activity 4
Correct the mistakes in the sentences. Use future forms.
That looks heavy. I help you.

I'll play at a music festival this weekend.

He's playing really badly. There's no way he's winning this match.

I'll meet Charlie and Anna later.

Let's not go to that beach. I think it's too full of tourists today.

I'll start piano lessons on Monday. I'm really looking forward to it.

I think it won't rain today.

Ask her! I'm sure she isn't minding.

Lesson 3 – Next Saturday’s day trip.

Activity 1
Read the schedule on the slide and answer the following questions. Use full
sentences.

What will your teacher be doing next Saturday at 9:00?

________________________________________________________

And what about at 12:00?

________________________________________________________

Do you know what he will be doing at 1:00?

________________________________________________________

What time will your teacher be renting a bicycle?

________________________________________________________

And, what time will your teacher be traveling back home?

________________________________________________________

Activity 2
Listen to the teacher who is planning to go on vacations and mark the sentences T
(true) or F (false) correct the false ones.

The teacher will be going to Istanbul for the next week.

She will be having dinner in the city center.

The international terminal of Ataturk airport has two floors.

She will land in Istanbul for hours before her next flight is scheduled.

The teacher’s children would be getting Turkish delight for a present.

The duty free area is south of the Food and Beverages sector.

Activity 3
Make new sentences with the same meaning. Use the words in parentheses.

I am planning to start studying at seven. (study)

I ______________________________________________ after seven.

The plane is scheduled to land at 6:00. (land)

The plane _______________________________________ at 6:00.

After landing, I have to pass through Immigration control. (pass)

After landing, I ____________________________________ through

immigration control.

Arthur wants to join the yachting competition. (join)

Arthur _______________________________________ the yachting

competition.

They don’t want to come to the cruise. (not come)

They ________________________________________ to the cruise.

Activity 4
You have planned a trip to your favorite place. Write a timetable similar to the
teacher’s and report it to your classmates.

Destination:

Time Activity
Lesson 4 – I will have achieved my goals.
Activity 1
Paul wants to be an artist.

He is reading about a famous artist called Winston Plummer.

Winston Plummer was a great artist, who had a wonderful career. He won lots of
prizes before he was twenty. By the age of twenty-five he had had his own
exhibition. He was the subject of a TV documentary by the time he was thirty. By
the age of thirty-five he had become world-famous. He made millions of pounds
from his pictures before he was forty.

Paul is daydreaming about his own future career. What is he thinking?

► I hope /'// have won lots of prizes before I'm twenty.

Perhaps …………………………….... my own exhibition by the age of twenty-five.

I wonder if..............................................................................by the time I'm thirty.

Maybe………………………………………………….……...by the age of thirty-five.

I hope........................................................................................by the age of forty.

Activity 2
How good is your maths? Can you work out the answers?

► It’s quarter to six. Melanie is putting something in the oven. It needs to be in the
oven for an hour and a half. When will it have cooked? It will have cooked at
quarter past seven.
It's seven o'clock in the evening, and Andrew is starting to write an essay. He writes
one page every fifteen minutes. He plans to finish the essay at midnight. How
many pages will he have written? He will have written.............................................. pages.

It's Monday morning, and Sarah is travelling to work. It's twenty miles from her
home to the office. How far will she have travelled to and from work by the time
she gets home on Friday? ……………………………………………………………

Matthew is doing press-ups — one every two seconds. How many will he have
done after five minutes? ………………….........……………………………………...

Activity 3
Complete the sentences with the future perfect as in the examples.

1. He will have found no message to explain. (find)

2. At the end of fourteen years, will your shillings have doubled in your bag? (your
shillings/double/?)

3. You won't have apprehended me rightly, however, if you suppose it my design to

deny this thicket as the scene of the outrage. (not/apprehend)

4. You were not the first, and, let us hope, you won't have been the last. (not/be)

5. But that story you ______________________________. (perhaps/hear)

6. You _____________________________ their country to the enemy. (give

away)

7. I hope they will be ready to start by the 7th, and that Bragg
_____________________ back by that time. (not/start)

8. You _________________ them two years before you will put them down.
(not/have)

9. But ___________________________________, when you have

overcome their master? (what advance/you/make/?)

10. I hope you _______________________________ the voyage. (enjoy)

11. Some day, I wonder, ____________________________ and done come

and flash across our minds in this way? (everything we/see/and/think/?)

12. It ________________________ down in another hour. (go)

13. And not only so, but the increase of our population may be expected to
continue, for a long time after that period, as rapidly as before; because our
territory ___________________________ full. (not/become)
14. Meanwhile, you _______________________ for the race. (enter)

Lesson 5 – I will have achieved my goals.

Activity 1
Complete the statements with information from the video.

Emer: He_________________ it there to collect later. He _______________

to leave it.

Andy: He ____________________________kidnapped by somebody.

Dan: The businessperson _________________ the money in his suitcase to

pay a client.

Stacey: He ____________________ the money there for someone on

purpose.

He _________________called away for an emergency and completely forgot

about the money

Activity 2
Rewrite the sentences in italics with must have or can’t have.

The exam was easy. I’m sure I’ve passed. I must have passed.

Her office is locked. I’m sure she’s gone home.…………………………….

I can’t find my umbrella. I feel sure I left it on the bus………………………

Hellen hasn’t come. I’m sure she’s forgotten…………….…………………

The car isn’t here. I’m sure John has taken it………………………………

The fridge is empty. Peter has certainly not been shopping………………

There’s water everywhere. It certainly rained in the night………………...

She looks unhappy. I guess she didn’t get the job…………………………

The letters have gone. Obviously Jenny has posted them……………....

She’s not speaking to me. Clearly I’ve said the wrong thing. …………......

The flowers are dead. Obviously you didn’t water them. …………………

Activity 3
Complete the sentences with could have, using the words from the box
 be be get go hit lend marry phone study win

Amy ………………..Ethan or Peter, but she didn’t love either of them.

Why didn’t you ask me for money? I ………………….. ….. you some.

I ………………………………….. mathematics, but I decided to do languages instead.

Our team ………………….. the match, but they didn’t try hard enough.

The holiday was OK, but it …………………………………………… better.

When she said that, I ………………………………………….her.

Things were bad, but they ……………………………… much worse.

We …………………………… to Paris last weekend, but we thought this weekend would be

easier.

He …………………………………..the police, but he didn’t want to cause trouble.

I …………………………………… a job in a bank, but I’m not very interested in money.

Lesson 6 – It used to be better.

Activity 1
Mrs Bell is a hundred years old. She is the oldest person in the village. A radio
reporter is interviewing her. Put in used to with the verb.

Mrs Bell: I've always lived in the village, but not always in this house.

Reporter: Where (►) did you use to live (you / live)?

Mrs Bell: When I was a girl, we lived at Apple Tree Farm. (1)……………… (we / like) it
there.
Reporter: But life was hard, wasn't it?

Mrs Bell: Oh, yes. Things (2) ………………………. (be) different from the way they are now. In
those days (3) ………………………………………. (we / not / have) electricity. Reporter: And (4)
…………………………………………… (you / help) with the farm work?

Mrs Bell: Yes, (5) …………………………………………(I / look) after the hens.

Activity 2
Complete the sentences with the correct form of used to.

Some people ………………………………… think unicorns existed.

They ………………………………………wear jeans in the thirteen century.

Transport ……………………………… much slower three hundred years ago.

A long time ago, people………………………… believe that the sun went around the earth.

In Britain in 1600, most children from poor families ……………….. go to school.

People…………………….........….. drive cars in 1750.

Before DVDs people ………………………….. watch VHS videos.

People……………………………………….. travel by train and ship before the invention of the

aeroplane.

People……………………………….. have mobile phones.

Many people……………………………………believe Marco Polo’s book was a fact, not fiction.

Lesson 7 – Living traditions.

Activity 1
Make sentences using be used to + verb-ing / noun / pronoun. You need to
choose the correct tense.

For example: I (live) in London, so the crowds don’t bother me.

I´m used to living in London, so the crowds don’t bother me.

1. John (drive) in heavy traffic.

________________________________________

2. She (the Tokyo subway) so she doesn’t get lost.

________________________________________________________
3. He (not / deal) with animals, so he’s a bit scared of the dogs.
________________________________________________________

4. I (wake) up in the night with my baby. I drink lots of coffee!

________________________________________________________

5. It was very hard to get up at five when I first started this job, because I (not / it).
________________________________________________________

6. She (drink) a lot of coffee, so she doesn’t have a problem with going to sleep
afterwards.________________________________________________

7. I have lived here in Hokkaido for three years but I (not / the snow).
________________________________________________________

8. He (do) a lot of exercise, so a ten-mile walk is easy for him.

________________________________________________________

9. Julie’s flat is in the centre of London. When she visits a friend in the countryside,
it’s difficult for her to sleep because she (not / the quiet).

________________________________________________________

Lesson 8 – I´m getting used to the city.

Activity 1
Read the text and answer the questions.

1.-Where did Anne live in the USA?

__________________________________________

2.-How long did she live there?

__________________________________________

3.-What was the weather like?

__________________________________________

4.-What did she like about Florida?

__________________________________________

5.-Did she feel at home?

__________________________________________

6.-Have you got any experience of getting used to a new place or culture?

________________________________________________________
Activity 2
Complete the sentences with the correct form of get used to.

1.-FUTURE: The baby _______________ the new sitter. I think she misses her
dad.

2.-SIMPLE PAST: I hated this haircut at first. But I _________________it. I like it

now!

3.-PRESENT CONTINUOUS: But after a month of our new routine, she

_______________ the early hours.

4. - PRESENT PERFECT: The workers _________________the new regulations.

They're quite happy now.

5.-FUTURE: __________ you __________________eating English food? Don't

you think it's awful?

6.-PRESENT CONTINUOUS: I____________________ studying hard. I can study

six hours a day.

Activity 3
Complete the sentences with the correct form of used to, be used to or get used
to. Use negative forms where appropriate.

1.- I can´t _____________ (live) overseas. The customs are just so different
here.

2.- It´s traditional to take care of old people in my country, so

people_________________it.

3.-I live in the city of Toronto. I have also lived in Tokyo and London. I
________________ (live) in cities. When I lived in Tokyo, I
_________________ (eat) a lot of fish. I don’t anymore though because there
isn’t a lot of fresh seafood in Toronto.

4.- I__________________ (eat) with chopsticks when I lived in Vietnam for a

year.

5.- If you _______________spicy food, you might find some of our dishes too
hot!

6.-Roger _____________(be) an English teacher, but now he is a computer

programmer. When he first started his new job, he _________________(like)
his boss because he was always angry. It took him a while
to_________________ him. Now, Roger likes him.
7.- Did you ________________ (speak) English all the time while you were
there?

8.- Don´t worry about the local traditions, you __________________them in

no time.

Activity 4
Talk about the time when you were in a new situation:

1.-What things did you have to get used to when coronavirus appeared?

Are you completely used to it now?

2.-What things did you have to get used to when you took your first English class?

Are you completely used to it now?

3.-What things did you have to get used to when you got your first job?

Are you completely used to it now?

4.-What things did you have to get used to when you were in a new
neighborhood?

What helped you get used to it?

5.-What things did you have to get used to when you were in a new school?

What helped you get used to it?.

Lesson 9 – That’s the place where I was.

Activity 1
Match the sentences.

1.-The video is from yesterday ( ) that grow at the sides of the lake.

2.- People ( ) which they use for cooking.

3.- The islanders pick the tall redes ( ) which you can see on the roof there,

isn´t very traditional.

4.- The Uros people make fires ( ) when she was on the Peruvian side
of Lake Titicaca

5.- That grey thing ( ) who live here have had the same
kind of life style for hundreds of years.
Activity 2
Rewrite the sentences using the relative pronouns who, which or whose.

1.-Our house is pretty old. It has 3 bedrooms.

The girl________________________________ is my new neighbour.

2.-A waiter works in a restaurant.

A waiter is someone_______________________________in a
restaurant.

3. - Mary works in our office. Her husband is a plastic surgeon.

Mary______________________________works in our office.

4.-My wife was unemployed. She has a new job now.

My wife ______________________________has a new job now.

5.-The girl is my new neighbor. Her boyfriend is shorter than her.

The girl __________________________________ is my new neighbor.

Activity 3
Work with a partner and talk about:

the place where you were born.

a person who has supported you.

the time when you helped someone.

the reason why you are working at Palace.

the time when you received the best gift.

the person whose appearance you like.

something that you´re not very good at.

something that you´re hoping will happen soon.

an invention that you couldn´t live without.

Lesson 10 – This is the house which my father built
Activity 1
Complete the defining relative clauses with the appropriate relative pronoun or
adverb.

1. The doctor _______ examined the child was very gentle.

2. I live in a country _______ is densely populated.

3. Lee teaches a class of students _______ native language is not English.

4. Yesterday, I ran into an old friend _______ I hadn't seen for years.

5. Dan says he will always remember the day _______ his parents first bought
him a bike for his birthday.

6. That's the drawer _______ I keep my jewelry.

7. The town _______ I used to live in was not very big.

8. The people _______ house I am staying at are very kind to me.

9. Is this store _______ you said you bought the fishing equipment?

10. Here is the place _______ grandpa always used to talk about.

11. I am in need of a coat _______ will keep me warm.

12. The woman _______ husband is a football player always complains about
the stains _______ never come off easily.

Activity 2
Make a non-defining relative clause from the two sentences. Make any
necessary changes.

For example:

a.-The polar bear is a large bear that lives in the Arctic. It is also known as the
white bear.

The polar bear, which is also known as the white bear, is a large bear that lives in
the Artic.

b.-The polar bear is found all across the Arctic. It has a population of about
20,000.

The___________________________________________________.
c. - About 60% of the bears are found in Canada. They hunt well on land and in
water.
______________________________________________________.

d.-The polar bear may become extinct by the end of the century. It is threatened
by global warming.
______________________________________________________.

e.-The polar bear is the largest land predator. It is twice the weight of a lion or
tiger.
______________________________________________________.

f.-The males weigh between 400 kg and 600 kg. They are twice the size of the
females.
______________________________________________________.

g. The bear cubs remain with their mothers for ten months. They are born
helpless and blind.
______________________________________________________.

h. Adult bears live for as long as 30 years. They do not hibernate.

______________________________________________________.

i. Polar bears can often be seen in open water kilometers from land. They are
excellent swimmers.
______________________________________________________.

Activity 3
Complete the sentences with defining and non-defining clauses.

1. - There´s a new shop in town...

2.- That woman…

3. - My new doctor…

4.- This is the work …

5. - They invented a car…

6. - Mexico…

Activity 4
Make sentences using be used to + verb-ing / noun / pronoun. You need to
choose the correct tense.

For example: I (live) in London, so the crowds don’t bother me.

 I´m used to living in London, so the crowds don’t bother me.

2.- John (drive) in heavy traffic.

________________________________________

3.- She (the Tokyo subway) so she doesn’t get lost.

________________________________________________________

4.- He (not / deal) with animals, so he’s a bit scared of the dogs.
________________________________________________________

5. I (wake) up in the night with my baby. I drink lots of coffee!

________________________________________________________

6. It was very hard to get up at five when I first started this job, because I (not / it).
________________________________________________________

7. She (drink) a lot of coffee, so she doesn’t have a problem with going to sleep
afterwards.________________________________________________

8. I’ve lived here in Hokkaido for three years but I (not / the snow).
________________________________________________________

9. He (do) a lot of exercise, so a ten-mile walk is easy for him.

________________________________________________________

10. Julie’s flat is in the centre of London. When she visits a friend in the countryside,
it’s difficult for her to sleep because she (not / the quiet).

________________________________________________________

Lesson 11 – Magic Mirror

Activity 1
Watch this news report about an "augmented reality" mirror and answer the
following questions.

• 1. Where is it being used?

_______________________________________________

• 2. How is it being used?

_______________________________________________

• 3. Why is it being used?

 _______________________________________________

Activity 2
These words were used in the report. Complete the matching exercises to check
the meaning of the words in bold.

Nouns

• 1. This item is very expensive because it’s a top brand.

• 2. If there are any imperfections in your work, you won’t get paid.

• 3. You’ve been crying - your mascara has left black marks on your face.

• 4. That’s a lovely shade of yellow - exactly the same as those flowers.

• 5. An egg has a smooth texture, while wood has a rough texture.

• a. a product that a specific company makes: ____________________

• b. a type of color: ___________________

• c. a type of makeup that makes your eyelashes thicker and longer:

_________

• d. how something feels when you touch it: ______________

• e. mistakes: _________________

Verbs

• 1. The laboratory analyzes the results of your test and sends them to your
doctor.

• 2. The computer generated a chart using the information we gave it.

• 3. It makes sense to minimize our costs by moving to a cheaper office.

• 4. Children should be praised by their parents when they are helpful around
the house.

• 5. The fire was spreading so quickly, we had to leave the building

immediately.

• 6. You should definitely try a short hair style - I think it will really suit you!

• a. decrease something to the lowest possible amount or smallest possible

size: _______________________
 • b. hear positive comments about something they have done correctly or
well: ______________________

• c. look good on someone: _____________________

• d. made or produced: _______________________

• e. moving from one place to another: _______________

• f. studies something in detail to learn more about it: ____________

Activity 3
Listening. Use words from the last exercise to complete the sentences from the
report. Listen again to check.

1. Want to know what____________ of lipstick or brand of _________will

_________ your face without having to touch it?

2. ...a mirror takes a photograph of the customer’s face and ___________it.

3. It then recommends products based on skin ___________, while correcting

________________.

4. Customers can then see a computer- _____________ image of what they

would look like using certain cosmetics.

5. To ____________ human contact and prevent the virus from __________,

the shop has also put QR codes next to all products on display.

6. South Korea has been _______________for how it has handled COVID-19.

Lesson 12 – Collocations
Activity 1
Complete the sentences using DO or MAKE in the correct tense.

How much money does a waitress ____________?

Could you ____________ the laundry today? We have no clean clothes.

She spent the evening watching black and white films and ____________ her
nails.

Did their new business ____________ a profit last year?

The teacher ____________ some very positive remarks about Susie’s work.

There’s so much paperwork to ____________! I’ll be here all night

Activity 2
Complete the sentences using SAY or TELL in the correct tense.

1. He believes everything she _____________.

2. Could you _____________ me the time, please?
3. I can’t _____________ you how happy I am to see you again.
4. What did you _____________ to them?
5. She _____________ she had something to do tonight.
6. When I put the children to bed, I _____________ them a story.
7. Could you _____________ a prayer for my grandma, please?
8. I can’t _____________ the twin brothers apart.
9. Sorry, I don’t understand what you are _____________.
10. You should _____________ them the truth.
11. The way she expressed _____________ it all.
12. He _____________ me a lie yesterday.
13. Susan _____________ me you have a new boyfriend.
14. How do you _____________ this word?
15. Don’t _____________ me you are late again!

Lesson 13 – What did she say?

Activity 1
Write 5 sentences using the following prompts. 3 sentences should be TRUE and 2
should be FALSE. Share your ideas with your partners and they should guess the
true and false sentences.

TRY TO REMEMBER WHAT YOUR PARTNERS SAY. MAKE SOME NOTES.

I can / can’t … I’m … this weekend.

I really like … Last year, I …

I’ve been to … I think, I will …

I’ve never … Next year, I am going to …

Activity 2
Reported Speech – Sentences

Activity 3

Oral practice. Ask and answer your partner the following questions. Try to use
reported speech to provide full answers.

1. What is the best advice someone has ever told you?

2. What is the biggest lie you have ever told your parents?
3. What is the worst thing a teacher has ever said to you?
4. What is the most interesting quote you have ever heard?
5. What is the most emotional thing your parents have told you?
6. What is the funniest thing a friend has said to you?
7. What did your boss tell you when you started English classes?

Activity 4

Match the sentences 1 – 7 to reported speech sentences a – f. You need to use one
reported speech sentence twice.

She said …

I’m leaving my job. _____ she had to leave her job.

I’ve left my job. _____ she had left her job.

I left my job. _____ she was leaving her job.

I’m going to leave my job. _____ she could leave her job.
 I’ll leave my job. _____ she would leave her job.

I can leave my job. _____ she was going to leave her job.

I must leave my job. _____

Lesson 14 - How did it go?

Activity 1

Eva is telling her boyfriend, Joe about her audition. Read the sentences a-f. Then
listen and put the sentences in order.

First he asked me if I was working at the moment._____

He wanted to know where I had studied acting._____

He asked what my last acting job had been._____

He wanted to know whether I was available to start next week._____

He asked me what other parts I´d had recently._____

He also asked if I had any acting work in the next three months._____

Activity 2

Look at the reported questions in act 1. Choose the correct words/phrases in these
rules.

We use / don’t use the auxiliaries do, does or did in reported questions.

We use if or whether to report questions with / without a question word.

We always / never / sometimes use an object (me, him, etc.) with ask.

The changes in the verb forms in reported questions are the same as /

different from reported sentences.

Activity 3

Look again at the reported questions in act 1. Then fill in the blanks with asked,
wanted, whether, question Word, subject or verb.

-Reported WH-questions

He/She _____________ (me)

He/She wanted to know + __________ + subject + ____________

-Reported YES/NO-questions

He/She asked (me)

He/She ___________ to know + if or __________ + _____________ +

verb

Lesson 15 - What NOT to ask in an interview.

Activity 1

Look at the real questions that people have asked in interviews. Write the
questions in reported speech.

Which job am I applying for?

She asked
him…________________________________________________

Is it a problem if I’m angry most of the time?

He asked
him…________________________________________________

Do I have to wear a suit for the next interview?

He wanted to
know…____________________________________________

4. Have you been in prison too?

- He asked
him…_________________________________________________

Activity 2

Look at how Eva reported what Max said. Then complete the rules with imperatives
and requests in your manual

To report _____________, we use:

asked + object + (not) + infinitive with to.

To report _____________, we use:

told + object + (not) + infinitive with to.

Activity 3

Eva and Joe are talking later that day. Write Eva’s sentences in reported speech.

1. Could you give me a lift tomorrow?

________________________________________________________

2. Call me at lunchtime

________________________________________________________

3. Will you pick me up after the meeting?

________________________________________________________

4. Don’t worry about me.

________________________________________________________

5. Can you book a table at our favorite restaurant?

________________________________________________________

6. Don´t tell anyone about the job yet.

________________________________________________________

7. Do you think you can help me learn my lines?

________________________________________________________

Activity 4

Here are some examples of direct speech changed into indirect speech using
negative imperatives.

Direct Speech: Reported Speech: imperative

She said, "Don't keep

talking!"

"Please don't study too

hard", the teacher said

He told her, "Don't wait

up for me"
 The doctor said, "Don't
over eat"

Lesson 16 - Where is the train station?

Activity 1

Listen to the recording. Fill in the blanks with the information given.

Activity 2

Change the direct questions into indirect questions. Use ‘can you tell me’.

1) Where does she play tennis?

________________________________________________________

2) Does he live in Paris?

________________________________________________________

3) Is she hungry?

________________________________________________________
4) What is this?

________________________________________________________

5) Do they work in Canada?

________________________________________________________

6) When do John and Luke meet?

________________________________________________________

7) Is he a lawyer?

________________________________________________________

Activity 3

Change the direct questions into indirect questions. Use ‘do you know’.

1) Did she go out last night?

________________________________________________________

2) Where did she meet her brother?

________________________________________________________

3) How was the film?

________________________________________________________

4) Was David the first to arrive?

________________________________________________________

5) Did Lucy work at home yesterday?

________________________________________________________

6) What was the problem?

________________________________________________________

7) Who did we see at the party?

________________________________________________________
Lesson 17 – How would you feel?
Activity 1

Write down three adjectives for each picture, using words/phrase from the box
and others you know.

Relieved Apprehensive Proud Delighted

Cross Overjoyed Stressed out Furious

Insecure Determined Flabbergasted Sorry for yourself

Sorry for Desperate Scared stiff Depressed

someone else

Shattered Horrified Disillusioned Let down

Disappointed Pleased

_______________________ ____________________
___________________

_______________________ ____________________
___________________

_______________________

____________________ ___________________
______________________ ______________________
__________________

______________________ ______________________
__________________

______________________ ______________________
__________________

Activity 2

Rewrite these sentences as cleft sentences. Use the word in brackets to begin the
sentence.

1. You need a few days’ rest and recreation. (What)

________________________________________________________

2. Money is the thing people care about nowadays. (It)

________________________________________________________

3. We need someone to help us, not someone to criticize. (What)

________________________________________________________

4. I like the way he always listens sympathetically. (What)

________________________________________________________

5. His attitude towards other people really annoys me. (It)

________________________________________________________

6. I don’t understand why you had to lie to me. (What)

________________________________________________________

7. I didn’t decide to take a short cut across country! (It)

________________________________________________________

8. The world needs love, peace and understanding. (What)

________________________________________________________
Activity 3

Complete the sentences below using your own ideas, as in the example. Compare
your ideas with the class.

Ex. What I really dislike about my city is the terrible traffic and pollution.

What I like about my city is _______________________________

It’s the ________________ (in my country) that really

__________________ me.

What I’d really like to do in my English class is

_________________________.

What I enjoy about working in Palace is

______________________________.

It’s ______________________ that I find really difficult in English.

It was _________________ who taught me to ___________________.

Lesson 18 – What’s your style?

Activity 1

Listen to some people describing the pictures. Write the number that corresponds
to the description given.
Activity 2

Listen again and make a list of the words they use to describe the pictures.

__________________________ __________________________

__________________________ __________________________

__________________________ __________________________

__________________________ __________________________
Activity 3

Discuss in pairs. Which of the things in the box below:

Would you never do?

Would you (secretly) like to do?

Have you already done?

WOULD YOU…
 dye your hair bright purple or
orange?
 have your head shaved?
 have you navel, nose or
eyebrow pierced?
 get a huge tattoo?
 invest half a month’s salary on
a well cut classic suit?
 wear leather trousers?
 spend more than $5,000 on a
haircut?
 paint your house lime green or
bright purple?
Activity 4

Look at the mini conversations below. Change the phrases in bold to give them
more emphasis. Use the words in brackets, and an appropriate inversion or
auxiliary.

1 A: I just met Carla in the

2 A: It’s hot (Boy + inversion) (3)
street… and that was fifteen ______________ out there! It
minutes ago. That woman must be 35°. I am glad
can talk (Wow + inversion) (inversion) (4) ____________
(1) Wow, can that woman talk we’ve got a fridge full of nice,
I thought she’d never stop! cold… Huh? WHERE ARE THEY?

B: Yeah, she goes on, B: I meant to tell you about

(certainly, auxiliary) (2)
________________ a bit, that’s
true.
that. I had some Friends over
earlier and we all got a bit
thirsty. I apologise (really +
auxiliary) (5) _____________ I’ll
get some more later.

3
A: You’ll never guess who I met at work

3 today…
B: Who?
A: Whitney Spearmint. She looked (Man
+ auxiliary + inversion) (6) __________
gorgeous!!
B: I think (really + auxiliary) (7)
____________ It’s about time you stopped
inventing stories about pop stars,
Martin. After all, you are nearly 30 and
you work in a Post Office.
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Lesson 19 – Spooky or (Spoopy) season

Activity 1

Read the following text and complete with a suitable Word

The Inside Poop On 'Spoopy'

Spoopy might startle people, especially around Halloween season. Perhaps it’s
the resemblance (1) ______spooky, which could lead you to believe the
formation is nothing more (2) ______ a jaw-dropping typo. Or it could also be
that it has poopy in it, which makes the spelling amusing to people (3) ______
enjoy bodily humour. This Internet sensation’s origin was a comical misspelling
of the adjective spooky spotted on a department store's Halloween sign written
in a "skeletal" font and photographed. The image was (4) ______ uploaded to
the Internet; in short order, spoopy (5) ______ viral. Essentially, the word is used
to describe something that typically would be spooky, (6) ______ an image of
a skeleton or ghost, but is actually rather comical. The word has other
connotations (7) ______ well: it is sometimes used for things that are intended
to be spooky but simply fail to scare, or it could describe something that blends
cuteness (8) ______ spookiness in a grotesque way.

Activity 2

Watch the video and choose the correct answer

1) According to the Youtuber’s previous views, why did people carve pumpkins?
a. Because they wanted to scare others
b. Because they didn’t like the taste of pumpkins
c. Because there were too many pumpkins
2) Why did the devil go to see Stingy Jack?
a. To take him to hell
b. So that he could have some drinks with him
c. Because he admired him
3) How did Stingy Jack avoid going to hell the first time?
a. He trapped the devil in a silver cross
b. He trapped the devil in his pocket
c. He left the bar while the devil was paying

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4) Why did the devil climb up a tree?

a. Because Jack was hungry
b. Because he was hungry
c. Because Jack threatened him with crosses
5) The reason Jack wasn’t allowed in hell was…
a. He wasn’t evil
b. He made a deal with the devil
c. God prohibited him from entering
6) What does the legend say?
a. That Jack is happy because he escaped hell
b. Jack wanders through purgatory with a pumpkin
c. Jack’s spirit appears in marshes on October 31st
Activity 3

Watch the video again, complete the sentences below and match the words to their
meanings:

a. Well, it ___________ I was wrong about 2 things.

b. A voice comes out ___________ to be Satan himself.
c. Just ________ yourself _______ a silver coin.
d. Jack’s soul was sent down to hell where the devil was _________ waiting.
e. Was cursed to spend eternity __________ through the darkness or purgatory.
f. Wandering aimlessly through the forests and ____________ .

1) Turns out a) Walking around slowly with no clear

purpose or direction
2) Claiming b) In a way that shows a strong desire to do or
have something
3) Turn into c) Saying that something is true or a fact
4) Eagerly d) To be known or discovered finally and
surprisingly
5) Wandering e) Ground near a lake, a river, or the sea that is
always wet
6) Marshes f) To change, transform or develop from one
thing to another

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Verbs Lists
Irregular Verbs
Infinitive Past Participle Spanish
Be Was/were been Ser/estar
Beat beat beaten Golpear
Become became become Convertirse en
Begin began begun Empezar
Bet bet bet Apostar
Bite bit bitten Morder
Bleed bled bled Sangrar
Blow blew blown Soplar
Break broke broken Romper
Bring brought brought Traer
Build built built Construir
Burn burnt burnt Quemar
Buy bought bought Comprar
Catch caught caught Atrapar
Choose chose chosen Elegir
Come came come Venir
Cost cost cost Costar
Cut cut cut Cortar
Deal dealt dealt Tratar, Negociar
Dig dug dug Cavar
Do did done Hacer
Draw drew drawn Dibujar
Dream dreamt dreamt Soñar
Drink drank drunk Beber
Drive drove driven Conducir
Eat ate eaten Comer
Fall fell fallen Caer
Feed fed fed Alimentar
Feel felt felt Sentirse
Find found found Encontrar
Fly flew flown Volar
Forbid forbade forbidden Prohibir
Forget forgot forgotten Olvidar
Forgive forgave forgiven Perdonar
Freeze froze frozen Helar
Get got got Conseguir
Give gave given Dar
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Go went gone Irse

Grow grew grown Crecer
Hang hung hung Colgar
Have had had Haber, tener
Hear heard heard Escuchar
Hide hid hidden Esconder
Hit hit hit Golpear
Hold held held Agarrar
Hurt hurt hurt Herir
Keep kept kept Guardar
Know knew known Saber, conocer
Learn learnt learnt Aprender
Leave left left Dejar
Lend lent lent Prestar
Let let let Permitir
Lose lost lost Perder
Make made made Hacer
Mean meant meant Significar
Meet met met Encontrar
Pay paid paid Pagar
Put put put Poner
Read read read Leer
Ride rode ridden Montar
Ring rang rung Timbrar
Run ran run Correr
Say said said Decir
See saw seen Ver
Sell sold sold Vender
Send sent sent Enviar
Set set set Poner
Sew sewed sewn Coser
Shake shook shaken Agitar
Shine shone shone Brillar
Shoot shot shot Disparar
Show showed shown Mostrar
Shut shut shut Cerrar
Sing sang sung Cantar
Sink sank sunk Hundir
Sit sat sat Sentar
Sleep slept slept Dormir

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Slide slid slid Resbalar

Smell smelt smelt Oler
Speak spoke spoken Hablar
Spell spelt spelt Deletrear
Spend spent spent Gastar
Spill spilt spilt Derramar
Spoil spoilt spoilt Estropear
Spread spread spread Extender
Stand stood stood Estar de pie
Steal stole stolen Robar
Sting stung stung Picar (una abeja)
Swear swore sworn Jurar
Sweep swept swept Barrer
Swim swam swum Nadar
Take took taken Tomar
Tell told told Contar, decir
Think thought thought Pensar
Throw threw thrown Lanzar
Understand understood understood Entender
Wake woke woken Despertar
Wear wore worn Vestir, usar ropa
Win won won Ganar
Write wrote written Escribir

Regular Verbs

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Phrasal Verbs
Phrasal Verb Meaning Example

Break Down Stop functioning My car broke down

Bring up Mention a topic She brought up that matter again

Back down withdraw a position We never back down

Beat up punch and kick I got beat up

Blow up Explode They tried to blow up the station

Bump into Meet by accident I bump into my wife at the park

Call off Cancel They call off that meeting

Come across find by chance I was cleaning and I came across my

journal

Clean out Clean I was cleaning out the closet

Carry on Continue Sorry , carry on talking!

Drop out Leave school They dropped out of college

Drop by Visit We just dropped by her house

Find out discovered I found out that she was pregnant

Get out Leave You need to get out of here

Give away Give something for free They are giving away tickets

End up The end result I ended up in another school

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Get by survive I have some money to get by

Get over get well Dave has got over the flu

Get along being good friends We get along really well

Get away Escape I got away with murder

Get rid of Eliminate I need to get rid of her

Go over Review I went over the material

Grow up Get older You are 21, Grow up

Give up Stop trying They just gave up

Go out Have a date Do you want to go out with me?

Hang out Spend time I am hanging out with my friends

Hurry up Do something fast We are late, hurry up

Make out Kiss They were making out outside the office

Made up Invent a story She made that up to save herself

Mess up to spoil You are messing things up

Show up Arrive Alex didn’t show up

Pass out Lose consciousness She passed out in front of me

Piss off to be angry I am really pissed off

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Put off Postpone We put off the meetin until Friday

Put up with let happen I won’t put up with my sisters

Put on Get dressed I put on a sweater

Put out Extinguish The firefighters put out the fire

Run into Meet I ran into my teacher last week

Run out to use all of it We are running out of gas

Take off Remove clothing I took off my jacket

Turn Down Lower volume Please turn it down

Turn down Reject He was turned down twice

Work out Exercise I am working out right now

Watch out Be aware You better watch out

Work out find a solution We will work something out

Wake up Finish sleeping I woke up at 9

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