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ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 1 DIALOGUE EVALUATING PRODUCT AND SERVICE

Angie juliana godoy moreno

FASE EVALUACIÓN

SERVICIO NACIONAL DE APRENDIZAJE SENA

NEGOCIACIÓN INTERNACIONAL
2022

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Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product and service”

Para un profesional en cualquier campo de acción es necesario usar el inglés como

herramienta de comunicación de sus ideas y apreciaciones, acerca de un proceso de gestión
en un negocio en el cual tiene directa participación.

Con esta evidencia, adquirirá el vocabulario, las estructuras gramaticales y las frases para
que pueda desenvolverse con fluidez y coherencia oral en inglés al momento de participar
en una actividad evaluativa de los procesos, además de presentar soluciones y discutir
acerca de ellas para realizar planes de mejoramiento, siempre en beneficio de la compañía
de la cual haga parte.

Según lo anterior, para desarrollar esta evidencia, es importante que lea y analice
previamente el material de formación denominado Presenting and improvement plan,
además del material complementario Improving business processes.

Posterior a estas lecturas y con la finalidad de cumplir con el propósito de esta evidencia,
desarrolle en un documento los siguientes puntos:

1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de gestión de

la empresa en la que trabaja, o de una empresa que conozca, para hacerlo tenga en cuenta lo
siguiente:

o Utilizar el presente perfecto al hablar de los procesos que se han implementado.

o Usar los condicionales, con el fin de plantear algunas modificaciones y actividades
a implementar para el mejoramiento de procesos.
o Incluir preguntas de información (Wh questions) en las que un hablante pregunta y
el otro responde.
o Representar el diálogo de manera gráfica usando caricaturas y nombres para los
personajes.

2. Realice un glosario de términos basado en el material complementario mencionado, con

los términos que le hayan sido útiles en la creación del diálogo, este debe estar compuesto
del término y su definición en inglés; si lo considera necesario, puede utilizar el diccionario
monolingüe online de su preferencia.

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1. DIALOGUE

Donald; Hi, how are you?

Rygan;well thanks and you?
Donald; well thank God
Donald;tell me a little how the process of quality management will in your
company's flowers
Rygaan; clear that if, at the time I have been working hard in the implementation
and improvement of the quality by means of safety standards in the operational
areas of the company's flower, specifically cutting and harvesting of the same staff.
Donald; interesting that I've been thinking about creating my own flower company,
I've been needing information in connection.
Rygaan; has my support, keep in mind that you need to start a process of
management in your company as I have been running with the staff that you
mentioned.
Donald; and that is a management process? And how you are implementing it?
Rygaan; A Management process is a set of activities that interact with the aim of
transforming elements that come in and out for the satisfaction of customers. And I
have implemented it in several rules which must be fully complied with in the
company and in the area that I told you about.
Donald; and why you’re implementing it in the cutting area?
Rygaan; because of the cutting area starts the good quality of the product in this
case the flower to be exported to the outside, is the primordial base to leave well of
the company with all the maximum quality.
Donald; I like the subject, besides I have read books about the theme of flowers, it
is impressive the varieties that there are.
Rygaan; well, one of the primary rules regarding the safety of the operator is to use
his uniform very well with his waterproof vest and pants, and his gloves in order not
to be cut at the moment of having the flower in his hands, another is to have an
average weight when loading the product in order not to have future inconveniences
with the postures, another is to inform in time any novelty that presents itself at the
moment of cutting the flower as they are; to cut off the hand, a foot, sliding, those
are some very noticeable flaws that can be prevented in time.
Donald; if you don’t put it into practice the others won’t.
Rygaan; of course if, if you want to accompany me in this welcome process, it is
more help you to run your project of creating your own company.
Donald; if I have time right now I will accompany you, otherwise I will go to not
take up more time, I think it has been very clear to me the management process that
you are carrying out, I hope everything will turn out very well for you. I leave you
many thanks for your valuable information, we’re talking.
Rygaan; thank you very much for listening to myself

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CARTOON 1.
Donald; Hi, how are
you?
Donald; well thank Rygan; well
God thanks and you?

CARTOON 2.
Donald; tell
me a little how
the process of
quality
Rygaan; clear that if, at the
management
time I have been working
will in your Rygaan; clear
hardthat
in if,
theat implementation
the time I have
company's been working hard
and improvement inof the
the
flowers implementation
qualityand
by improvement
means of safety of
the quality by means of
standards in safety standards
the operational
in the operational
areas of the areascompany's
of the
company's flower,
flower, specifically
specifically cutting
cutting
and harvesting
and of the same staff.
harvesting of the same
staff.
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Donald; interesting
CARTOON 3.
that I've been
CARTOON 5.
Donald; and why Rygaan; because of the
thinking
you’re
about Rygaan; has starts
cutting area my support,
the good
creating my own
implementing it in keepquality
in mindofthat
the you
product
needinto
flower
the company,
cutting area? I've start this case the
a process flower to be
of management
been needing exported to the outside, is
in your company as I have
the primordial base to
information in been running with
connection. leave well of the the staff
company
that you
with all mentioned
the maximum
flowers
quality.

CARTOON 4.
Rygaan; A Management process is a
Donald; and that is a
set of activities that interact with the
management process?
And how you are aim of transforming elements that
implementing it? come in and out for the satisfaction of
Flowers customers. And I have implemented it
in several rules which must be fully
complied with in the company and in
the area that I told you about
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CARTOON 6.
Donald; I like the
subject, besides I
have read books Rygaan; well, one of the primary
about the theme of rules regarding the safety of the
flowers, it is operator is to use his uniform very
impressive the well with his waterproof vest and
varieties that there pants, and his gloves in order not
are. to be cut at the moment of having
the flower in his hands, another is
to have an average weight when
loading the product in order not to
have future inconveniences with
the postures, another is to inform
in time any novelty that presents
itself at the moment of cutting the
flower as they are; to cut off the
hand, a foot, sliding, those are
some very noticeable flaws that
can be prevented in time.
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CARTOON 7.

SECURITY IN THE COMPANY

CARTOON 8.
Donald; if you
don’t put it into
Rygaan; of course if, if you want
practice the
others won’t. to accompany me in this welcome
process, it is more help you to run
your project of creating your own
company.
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CARTOON 9.
Donald; if I have time right
now I will accompany you,
otherwise I will go to not take Rygaan; thank you very much for
up more time, I think it has listening to myself.
been very clear to me the
management process that you
are carrying out, I hope
everything will turn out very
well for you. I leave you many
thanks for your valuable
information, we’re talking.
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GLOSSARY OF TERMS

 Harvesting;Act of catching the fruits or products of the field, after their cultivation.
 Management; Organization, management and management of a community or an
institution. The poor administration of many governments kept the country in
misery. The Company's administration awarded the most outstanding workers.
 Safety; State of a person or thing in which it is free of risk or danger. The
authorities reinforced the security of the bank with bars and alarm systems.

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