SERVICIO NACIONAL DE APRENDIZAJE SENA

NEGOCIACIÓN INTERNACIONAL
FICHA 1667882

ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 1 DIALOGUE EVALUATING PRODUCT AND SERVICE

PRESENTADO POR

MARIA CAMILA BOLAÑOZ RIVAS

INSTRUCTORA
ALIRIA ROBINSON BENT
 Evidencia 1: Dialogue “Evaluating product and service”

Para un profesional en cualquier campo de acción es necesario usar el inglés como herramienta de
comunicación de sus ideas y apreciaciones, acerca de un proceso de gestión en un negocio en el
cual tiene directa participación.
Con esta evidencia, adquirirá el vocabulario, las estructuras gramaticales y las frases para que
pueda desenvolverse con fluidez y coherencia oral en inglés al momento de participar en una
actividad evaluativa de los procesos, además de presentar soluciones y discutir acerca de ellas para
realizar planes de mejoramiento, siempre en beneficio de la compañía de la cual haga parte.
Según lo anterior, para desarrollar esta evidencia, es importante que lea y analice previamente el
material de formación denominado Presenting and improvement plan, además del material
complementario Improving business processes.
Posterior a estas lecturas y con la finalidad de cumplir con el propósito de esta evidencia, desarrolle
en un documento los siguientes puntos:
1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de gestión de la
empresa en la que trabaja, o de una empresa que conozca, para hacerlo tenga en cuenta lo siguiente:
 Utilizar el presente perfecto al hablar de los procesos que se han implementado. o Usar los
condicionales, con el fin de plantear algunas modificaciones y actividades a implementar
para el mejoramiento de procesos.
 Incluir preguntas de información (Wh questions) en las que un hablante pregunta y el otro
responde.
 Representar el diálogo de manera gráfica usando caricaturas y nombres para los personajes.
2. Realice un glosario de términos basado en el material complementario mencionado, con los
términos que le hayan sido útiles en la creación del diálogo, este debe estar compuesto del término
y su definición en inglés; si lo considera necesario, puede utilizar el diccionario monolingüe online
de su preferencia.

1. DIALOGUE

Smith; Hi, how are you?

Adam; well thanks and you?
Smith; well thank God
Smith; tell me a little how the process of quality management will in your company's flowers
Adam; clear that if, at the time I have been working hard in the implementation and
improvement of the quality by means of safety standards in the operational areas of the
company's flower, specifically cutting and harvesting of the same staff.
Smith; interesting that I've been thinking about creating my own flower company, I've been
needing information in connection.
Adam; has my support, keep in mind that you need to start a process of management in your
company as I have been running with the staff that you mentioned.
Smith; and that is a management process? And how you are implementing it?
Adam; A Management process is a set of activities that interact with the aim of transforming
elements that come in and out for the satisfaction of customers. And I have implemented it in
several rules which must be fully complied with in the company and in the area that I told you
about.
Smith; and why you’re implementing it in the cutting area?
Adam; because of the cutting area starts the good quality of the product in this case the flower to
be exported to the outside, is the primordial base to leave well of the company with all the
maximum quality.
Smith; I like the subject, besides I have read books about the theme of flowers, it is impressive
the varieties that there are.
Adam; well, one of the primary rules regarding the safety of the operator is to use his uniform
very well with his waterproof vest and pants, and his gloves in order not to be cut at the moment
of having the flower in his hands, another is to have an average weight when loading the product
in order not to have future inconveniences with the postures, another is to inform in time any
novelty that presents itself at the moment of cutting the flower as they are; to cut off the hand, a
foot, sliding, those are some very noticeable flaws that can be prevented in time.
Smith; if you don’t put it into practice the others won’t.
Adam; of course if, if you want to accompany me in this welcome process, it is more help you to
run your project of creating your own company.
Smith; if I have time right now I will accompany you, otherwise I will go to not take up more
time, I think it has been very clear to me the management process that you are carrying out, I
hope everything will turn out very well for you. I leave you many thanks for your valuable
information, we’re talking.
Adam; thank you very much for listening to myself
 2. GLOSSARY OF TERMS

 Harvesting; Act of catching the fruits or products of the field, after their cultivation.
 Management; Organization, management and management of a community or an
institution. The poor administration of many governments kept the country in misery. The
Company's administration awarded the most outstanding workers.
 Safety; State of a person or thing in which it is free of risk or danger. The authorities
reinforced the security of the bank with bars and alarm systems.
 BIBLIOGRAFIA
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 IMAGEN TOMADA DE
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m=isch&tbs=rimg:CZMA9hBhOedxIjj3NZWwoGseWf2nk779EJjcWb6GvUOA1_1
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 IMAGEN TOMADA DE
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