ACTIVIDAD DE APRENDIZAJE 14

EVIDENCIA 1 DIALOGUE EVALUATING PRODUCT AND SERVICE

BEATRIZ ELENA GALVIS RINCÓN

FASE EVALUACIÓN

SERVICIO NACIONAL DE APRENDIZAJE SENA

NEGOCIACIÓN INTERNACIONAL
2019
 Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product and service”

Para un profesional en cualquier campo de acción es necesario usar el inglés como

herramienta de comunicación de sus ideas y apreciaciones, acerca de un proceso de gestión
en un negocio en el cual tiene directa participación.

Con esta evidencia, adquirirá el vocabulario, las estructuras gramaticales y las frases para
que pueda desenvolverse con fluidez y coherencia oral en inglés al momento de participar
en una actividad evaluativa de los procesos, además de presentar soluciones y discutir
acerca de ellas para realizar planes de mejoramiento, siempre en beneficio de la compañía
de la cual haga parte.

Según lo anterior, para desarrollar esta evidencia, es importante que lea y analice
previamente el material de formación denominado Presenting and improvement plan,
además del material complementario Improving business processes.

Posterior a estas lecturas y con la finalidad de cumplir con el propósito de esta evidencia,
desarrolle en un documento los siguientes puntos:

1. Elabore un diálogo en inglés de dos personas, en el cual evalúe el proceso de gestión de

la empresa en la que trabaja, o de una empresa que conozca, para hacerlo tenga en cuenta lo
siguiente:

o Utilizar el presente perfecto al hablar de los procesos que se han implementado.

o Usar los condicionales, con el fin de plantear algunas modificaciones y actividades
a implementar para el mejoramiento de procesos.
o Incluir preguntas de información (Wh questions) en las que un hablante pregunta y
el otro responde.
o Representar el diálogo de manera gráfica usando caricaturas y nombres para los
personajes.

2. Realice un glosario de términos basado en el material complementario mencionado, con

los términos que le hayan sido útiles en la creación del diálogo, este debe estar compuesto
del término y su definición en inglés; si lo considera necesario, puede utilizar el diccionario
monolingüe online de su preferencia.
 1. DIALOGUE

Donald; Hi, how are you?

Rygan; well thanks and you?
Donald; well thank God
Donald; tell me a little how the process of quality management will in your
company's flowers
Rygaan; clear that if, at the time I have been working hard in the implementation
and improvement of the quality by means of safety standards in the operational
areas of the company's flower, specifically cutting and harvesting of the same staff.
Donald; interesting that I've been thinking about creating my own flower company,
I've been needing information in connection.
Rygaan; has my support, keep in mind that you need to start a process of
management in your company as I have been running with the staff that you
mentioned.
Donald; and that is a management process? And how you are implementing it?
Rygaan; A Management process is a set of activities that interact with the aim of
transforming elements that come in and out for the satisfaction of customers. And I
have implemented it in several rules which must be fully complied with in the
company and in the area that I told you about.
Donald; and why you’re implementing it in the cutting area?
Rygaan; because of the cutting area starts the good quality of the product in this
case the flower to be exported to the outside, is the primordial base to leave well of
the company with all the maximum quality.
Donald; I like the subject, besides I have read books about the theme of flowers, it
is impressive the varieties that there are.
Rygaan; well, one of the primary rules regarding the safety of the operator is to use
his uniform very well with his waterproof vest and pants, and his gloves in order not
to be cut at the moment of having the flower in his hands, another is to have an
average weight when loading the product in order not to have future inconveniences
with the postures, another is to inform in time any novelty that presents itself at the
moment of cutting the flower as they are; to cut off the hand, a foot, sliding, those
are some very noticeable flaws that can be prevented in time.
Donald; if you don’t put it into practice the others won’t.
Rygaan; of course if, if you want to accompany me in this welcome process, it is
more help you to run your project of creating your own company.
Donald; if I have time right now I will accompany you, otherwise I will go to not
take up more time, I think it has been very clear to me the management process that
you are carrying out, I hope everything will turn out very well for you. I leave you
many thanks for your valuable information, we’re talking.
Rygaan; thank you very much for listening to myself
 CARTOON 1.

Donald; Hi, how are

you?
Donald; well thank God Rygan; well thanks
and you?

CARTOON 2.
Donald; tell me a
little how the
process of quality
management will
in your
Rygaan; clear that if, at the
company's time I have been working hard
flowers Rygaan; clear that if,
in the at the time I have
implementation and
been working hard in theofimplementation
improvement the quality by
and improvement
means ofof the quality
safety by means
standards in
of safety standards in the operational
the operational areas ofareas
the
of the company's flower, specifically
company's flower, specifically
cutting andcutting
harvesting
andofharvesting
the same staff.
of the
same staff.
 Donald; interesting that CARTOON 3.
I've been thinking about
creating my own flower
company, I've been Rygaan; has my support, keep
needing information in in mind that you need to start a
connection.
process of management in your
flowers
company as I have been running
with the staff that you mentioned

CARTOON 4.
Donald; and that is a Rygaan; A Management process is a set
management process? of activities that interact with the aim of
And how you are transforming elements that come in and
implementing it? out for the satisfaction of customers. And
Flowers I have implemented it in several rules
which must be fully complied with in the
company and in the area that I told you
about
 CARTOON 5.
Donald; and why Rygaan; because of the
you’re implementing cutting area starts the good
it in the cutting area? quality of the product in this
case the flower to be exported
to the outside, is the
primordial base to leave well
of the company with all the
maximum quality.

CARTOON 6.
Donald; I like the
subject, besides I have
read books about the Rygaan; well, one of the primary
theme of flowers, it is rules regarding the safety of the
impressive the varieties operator is to use his uniform very
that there are. well with his waterproof vest and
pants, and his gloves in order not to
be cut at the moment of having the
flower in his hands, another is to have
an average weight when loading the
product in order not to have future
inconveniences with the postures,
another is to inform in time any
novelty that presents itself at the
moment of cutting the flower as they
are; to cut off the hand, a foot, sliding,
those are some very noticeable flaws
that can be prevented in time.
 CARTOON 7.

SECURITY IN THE COMPANY

CARTOON 8.
Donald; if you
don’t put it into
practice the others Rygaan; of course if, if you want to
won’t. accompany me in this welcome
process, it is more help you to run
your project of creating your own
company.
 CARTOON 9.

Donald; if I have time right now

I will accompany you, otherwise
I will go to not take up more Rygaan; thank you very much for
time, I think it has been very listening to myself.
clear to me the management
process that you are carrying out,
I hope everything will turn out
very well for you. I leave you
many thanks for your valuable
information, we’re talking.
 GLOSSARY OF TERMS

 Harvesting; Act of catching the fruits or products of the field, after their
cultivation.
 Management; Organization, management and management of a community or an
institution. The poor administration of many governments kept the country in
misery. The Company's administration awarded the most outstanding workers.
 Safety; State of a person or thing in which it is free of risk or danger. The
authorities reinforced the security of the bank with bars and alarm systems.