Unidad de Meses

Cod. Indicador Meta

Medida Jul-19 Aug-19
Minutos
I01 Tiempo de espera < 15min 13.6 12.4
promedio
OPERACIONAL

I02 Satisfacción del paciente % >= 80% 85% 86%

I03 Reclamos ingresados % <= 0.2% 0.204% 0.19%

I04 Reclamos atendidos % >= 90% 100% 95.8%

I05 Citas Programadas % >= 95% 98% 96%

CAPACIDAD

Cumplimiento del plan de

I06 % 100% 100% 100%
capacitaciones
I07 Capacidad instalada ociosa % <=15% 14.8% 12.2%

I08 Ingreso por atención Soles >= 370 mil S/376,187 S/396,769
FINANCIERO

I09 Margen neto por paciente % >= 15% 19.0% 18.8%

I10 Ingreso no percibido Soles <= 30 mil S/26,333 S/23,806

 Meses
PROMEDIO
Sep-19 Oct-19 Nov-19 Dec-19
12.3 12.1 12.5 13.8 12.78

82% 85% 88% 82% 85%

0.18% 0.24% 0.22% 0.14% 0.196%

100% 100% 96% 100% 99%

97% 98% 100% 97% 98%

100% 100% 100% 100% 100%

9.5% 13.4% 12.6% 8.4% 11.8%

S/384,534 S/420,943 S/390,232 S/348,537 S/386,200

19.0% 18.4% 18.6% 17.7% 18.6%

S/30,763 S/21,047 S/27,316 S/31,368 S/26,772

 SEMESTRE 2
MES Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19
Planificado 15% 15% 15% 15% 15% 15%
Actual 19.0% 18.8% 19.0% 18.4% 18.6% 17.7%

% MARGEN NETO POR PACIEN

20% 19.0% 19.0%
18.8%
19% 18.4%
18%
17%
16%
15%
14%
13%
12%
11%
Jul-19 Aug-19 Sep-19 Oct-19

Planificado Actual
 PROMEDIO

15%
19%

N NETO POR PACIENTE 2019 II

8.8% 19.0%
18.4% 18.6%
17.7%

ug-19 Sep-19 Oct-19 Nov-19 Dec-19

Planificado Actual