Copia de Prueba Excel

DATOS PERSONALES
Nombres y Apellidos:
Edad:
# de Cedula:
A continuación seleccione con una "X" su conocimiento en las siguientes aplicaciones
1. Totalmente 3. Manejo
2. Iniciado 4. Conocedor
Desconocido Basico
Word
Excel
Acces
SQL
Al finalizar la prueba responda la siguiente cuestión, tenga en cuenta que sus resultados no afectan la
aplicación o no de la misma
¿Considera ud que se encuentra en capacidad de continuar con las pruebas de acces?
es
5. Experto
ltados no afectan la T
s?
CONCEPTOS
INDICADOR
% Nivel de eficiencia
% Nivel de servicio
% Nivel de abandono
Planeación Operativa
CONCEPTOS
OBJETIVO
Identificar el porcentaje de llamadas atendidas del total de llamadas que se recibieron.
Identificar el porcentaje de llamadas atendidas antes del umbral de servicio definido, del total
de llamadas que se recibieron.
Identificar el porcentaje de llamadas abandonadas del total de llamadas que se recibieron.
S
FORMULA CALCULO
(Llamadas Atendidas / Llamadas Ofrecidas)
(Llamadas atendidas antes de los 20 segundos/Llamadas Ofrecidas)
(Llamadas Abandonadas / Llamadas Ofrecidas)

PRUEBA DE EXCEL
PRUEBA DE EXC
Destrezas Informaticas
Instrucciones: Responder en casilla Respuesta
1.-
2.-
3.-
4.-
5.-
Formatos
Instrucciones: Aplicar las preguntas en la hoja correspondiente.
1.-
2.-
3.-
4.-
5.-
6.-
7.-
8.-
9.-
10.-
11.-
12.-
13.-
Fórmulas y Validación
Instrucciones
1.-
2.-
3.-
4.-
5.-
Tabla Dinámica
1.-
2.-
PRUEBA DE EXCEL
Destrezas Informaticas
Instrucciones: Responder en casilla Respuesta
Verifique la capacidad en RAM del equipo que esta utilizando para realizar las pruebas
Verifique la capacidad en Disco Duro del equipo que esta utilizando para realizar las pruebas
Verifique que procesaror tiene el equipo que esta utilizando para realizar las pruebas
A continuación escriba la ip del equipo que esta utilizando para realizar las pruebas
Verifique que version de office tiene el equipo que esta utilizando para realizar las pruebas
Formatos
Retira la opción de mostrar líneas de cuadricula y barra de formulas en todas las hojas.
Cambia el nombre de la "Hoja1" por "Base_Eficiencias"
Asignar hipervinculo en la flecha llamada "Temario" que llegue a la hoja Temario
Ocultar desde la columna AR hasta el final, y desde la Fila 2300 hasta el final
Calcule en el campo "Nivel de Servicio" (Llamadas atendidas antes de los 20 segundos/Llamadas Ofrecidas)
Calcule en el campo "Nivel de Eficiencia" (Llamadas Atendidas / Llamadas Ofrecidas)
Calcule en el campo "Nivel de Abandono" (Llamadas Abandonadas / Llamadas Ofrecidas)
Aplicar el formato de fecha personalizado "dd-mm-aa"
Ajusta el ancho de las columnas y centrar los datos de tal modo que se pueda leer claramente la tabla.
Insertar un Filtro en los encabezados de la tabla e inmobilizar la vista de la fila superior de la tabla.
Aplicar formato condicional a la columna "Nivel de Servicio" con los siguientes criterios: Celda color rojo y Letras Amarillas si el resultado e
a 85%, Celda color Verde oscuro y Letras Verde Claro si el resultado es mayor o igual a 85%
Ordenar datos de forma descendente por la columna "Nivel de Servicio"
Aplicar formula que complete la informacion faltante teniendo en cuenta el factor comun contenido en la Hoja Mestro Skill
Fórmulas y Validación
Instrucciones
Fórmula que nos arroje qué día es hoy con el siguiente formato: Martes, 23 de enero del 2011
Fórmula que arroje la suma de la columna "I" (LLAMADAS_ATENDIDAS), esto de la hoja "BASE_EFICIENCIAS"
Fórmula que arroje el nombre del Skill que se ingrese en la celda "E32" de la hoja Temario, si este se encuentra en la hoja "BASE_EFICIENC
contrario Arrojar el texto "No Encontrado".
Fórmula que arroje el rango "E33" en Mayúsculas
Ingresar Validación que solamente permita ingresar números enteros del 1 al 5.
Tabla Dinámica
Generar una Tabla Dinámica con base a la hoja "BASE_EFICIENCIA" la cual muestre los datos de ALIADO, TIPO CLIENTE y la suma de sus res
llamadas ofrecidas, llamadas atendidas. Genere dos campos calculados con el dato de Eficiencia y Nivel de servicio
Teniendo en cuenta los conceptos relacionados en la Hoja "Conceptos", genere un análisis del comportamiento de tráfico de llamadas pre
en la base "BASE_EFICIENCIAS", Tenga en cuenta aspectos como Nivel de Servicio, Eficiencia y Llamadas abandonadas
Respuesta
Aplicar en Hoja Columna / Fila

Todas -
Hoja1 -
Datos Personales -
Base_Eficiencias AR / 2300
Base_Eficiencias AJ
Base_Eficiencias AK
Base_Eficiencias AL
Base_Eficiencias A
Base_Eficiencias Todas
Base_Eficiencias -
Base_Eficiencias AL
Base_Eficiencias AL
Base_Eficiencias C,D,E,F,G,H,I
Aplicar en Hoja Aplicar Fórmula

Temario E31->
Temario E32->
Temario E33-> 20
Temario F34-> claro
Temario E35->
Aplicar en Hoja
Tabla dinámica
Tabla dinámica
MAESTRO S
SKILL NOMBRE_SKILL ALIADO

3 VTC_INT_IVR_VTC_NAC ATENTO_COLOMBIA
6 SOP INT ATE 41 ATENTO_COLOMBIA
7 VTC_ATE_CGV_ESA_NAC ATENTO_COLOMBIA
8 SOP_TRANS_ATE ATENTO_COLOMBIA
10 ATE SOPINT CONTIVR ATENTO_COLOMBIA
11 MDY SOPINT CONTIVR AIB
12 VTC_OUT_DTH_VTC_NAC OUTSOURCING
14 CGV_ATE_CON_DTH_NAL ATENTO_COLOMBIA
17 CAV_ATE_INF_CAV_CEN ATENTO_COLOMBIA
18 SOP TV MDY 41 AIB
21 CES_OUT_INF_CES_NOR OUTSOURCING
23 SOP INT MDY T 11 BRM
24 INT SOPINT CONTIVR INTERCONTACT
25 SOP TEL CONTIVR ATENTO_COLOMBIA
27 MDY SOPTV CONTIVR AIB
28 TMX REINCIDENCIA 3 INTERCONTACT
29 SOP INT MDY T 21 BRM
34 SOP VOZ ATE 41 ATENTO_COLOMBIA
36 INT SOPTV CONTIVR INTERCONTACT
37 CES_BRM_FAC_CES_CEN BRM
39 CMT_BRM_FAC_CMT_NOR BRM
46 CES_OUT_INF_CES_CEN OUTSOURCING
47 CES_OUT_FAC_CES_CEN OUTSOURCING
48 EXPERTOS INH INTERCONTACT
56 TRAS TRANS INT BRM
63 CIERRE TK PRI NI BK CORPORATIVO
64 SOP TV MDY T 21 AIB
69 TRAS TRANS MDY AIB
71 CMT_ATE_FAC_CMT_NOR ATENTO_COLOMBIA
72 RESERVADO5 CORPORATIVO
73 APERTURA TICKET FR CORPORATIVO
75 138 BRM
78 SOP ADM PYME CORPORATIVO
79 MTC_OUT_FAC_MTC_NOR OUTSOURCING
80 VTC_INT_LDC_EAT_NAC CLARO_TE_AYUDA
83 CAV_OUT_INF_CAV_CEN OUTSOURCING
84 CAV_BRM_INF_CAV_NOR BRM
87 CES_BRM_INF_CES_OCC BRM
88 VTC_CRE_INT_CEL_VTC BRM
89 CAV_ATE_INF_CAV_OCC ATENTO_COLOMBIA
91 PY FO TRANSF SOP AD BRM
94 CES_ICC_INF_CES_NOR ATENTO_COLOMBIA
95 CAV_BRM_FID_CMC_NOR BRM
96 CAV_BRM_FID_CPC_NOR BRM
98 VTC_ATE_LHL_VTC_OCC ATENTO_COLOMBIA
99 VTC_INT_LHL_VTC_OCC OUTSOURCING
103 VTC_BRM_LHL_VTC_OCC BRM
105 VTC_BRM_LHL_VTC_CEN BRM
106 CPO_ATE_INF_CPO_OCC ATENTO_COLOMBIA
115 SOP ADM BACK CORPORATIVO
122 PY HFC TRANSF RET INTERCONTACT
124 PRUEBAS VH 1 VIRTUAL HOLD
127 SOP ADM CORP CORPORATIVO
136 VTC_ATE_CON_INT_NAL ATENTO_COLOMBIA
137 FUERA DE HORARIO INH INTERCONTACT
138 VTC_ATEP_CON_INT_NAL ATENTO_COLOMBIA
140 VTC_OUT_CON_INT_NAL OUTSOURCING
141 CAV_BRM_FID_CPI_NOR BRM
142 CGV_ATE_BAC_KOF_FIC ATENTO_COLOMBIA
143 CPO_OUT_FAC_CPO_CEN OUTSOURCING
144 PY VIP MAS AP TICKET ATENTO_COLOMBIA
156 PY VIP LLAMADAS OCI ATENTO_COLOMBIA
165 NOV TRANS SAE ATENTO_COLOMBIA
166 NOV TRANS FIDELIZACI ATENTO_COLOMBIA
167 CAN_GOB_ATE_IVR_PYM1 ATENTO_COLOMBIA
168 CES_BRM_FAC_CES_NOR BRM
170 SOP VOZ ATE T 21 ATENTO_COLOMBIA
176 CES_ATE_FAC_CES_NOR ATENTO_COLOMBIA
178 EST_GRA_ATE_IVR_PYM1 ATENTO_COLOMBIA
180 CPO_ATE_FAC_CPO_CEN ATENTO_COLOMBIA
181 GLOBAL_ATE_IVR_PYM1 ATENTO_COLOMBIA
182 CPO_OUT_FAC_CPO_NOR OUTSOURCING
184 CPO_ATE_FAC_CPO_NOR ATENTO_COLOMBIA
186 VTC_INT_SCA_SOP_NAC BRM
190 INT_COR_ATE_IVR_PYM1 ATENTO_COLOMBIA
192 SK_TMK_AV_192 BRM
197 CPO_OUT_FAC_CPO_OCC OUTSOURCING
199 CPO_ATE_FAC_CPO_OCC ATENTO_COLOMBIA
201 MDY_TRASLADOS AIB
213 CGV_ATE_CON_SOP_PYM ATENTO_COLOMBIA
217 SOP CONTINGENCIA ATE ATENTO_COLOMBIA
219 DTO_REG_ATE_IVR_PYM1 ATENTO_COLOMBIA
222 CAV_INT_INF_BACK_MED BRM
223 CAV_INT_INF_VIP_MED BRM
226 CGV_ATE_CON_DIG_PYM ATENTO_COLOMBIA
227 CGV_ATE_SVE_DTH_NAL ATENTO_COLOMBIA
233 VOZ_TRANS_ATE ATENTO_COLOMBIA
234 TV_TRANS_MDY AIB
236 CGV_ATE_SVE_EVI_NAL ATENTO_COLOMBIA
240 VTC_ATE_17456_VTC_NA ATENTO_COLOMBIA
248 CES_ATE_FAC_CES_OCC ATENTO_COLOMBIA
252 CGV_ATE_CGV_CEL_NAL ATENTO_COLOMBIA
254 CAV BRM RET RCX VAR BRM
259 CAV_ATEP_INF_CAV_CEN ATENTO_COLOMBIA
260 SK DATACENTER BRM
262 CAV_INT_INF_PRI_MED BRM
268 CAV_OUT_INF_CAV_NOR OUTSOURCING
269 CAV_ATEP_INF_CAV_OCC ATENTO_COLOMBIA
282 MDY_SOP_VIP AIB
286 MDY_SOP_VIP BRM
302 CAV_ATEP_INF_CAV_NOR ATENTO_COLOMBIA
315 CAN_GOB_TRA_ATE_PYM2 ATENTO_COLOMBIA
317 MDY TRANS TRAS MDY
318 MDY TRASLADOS MDY
327 CAV_INT_SAC_INT_RET BRM
340 VTC_BRM_RET_ITA_NAC BRM
343 CES_INT_CRE_CES_NAC BRM
467 VTC_ATE_CGV_DVR_NAC ATENTO_COLOMBIA
471 VTC_ATE_CGV_DVP_NAC ATENTO_COLOMBIA
472 VTC_ATE_CGV_SVR_NAC ATENTO_COLOMBIA
473 VTC_ATE_CGV_SVP_NAC ATENTO_COLOMBIA
478 VTC_OUT_BLE_VTC_NAC OUTSOURCING
495 SOP VIP INT INTERCONTACT
500 VTC_BRM_CPQ_VTC_NAC BRM
509 ATE SOP VIP INTERCONTACT
512 VTC_ATE_TRA_TMK_NAC ATENTO_COLOMBIA
513 ATE SOP DTH ATENTO_COLOMBIA
562 TMX MULTIPLAY INTERCONTACT
563 MTC_OUT_FAC_MTC_OCC OUTSOURCING
570 CES_ATE_INF_CES_OCC ATENTO_COLOMBIA
572 CAV_OUT_INF_CAV_OCC OUTSOURCING
578 VTC_BRM_DTH_VTC_NAC BRM
586 VTC_RET_ATE_CEL_VTC ATENTO_COLOMBIA
592 VTC_BRM_WEB_CRS_NAC BRM
593 VTC_BRM_WEB_COV_NAC BRM
601 PY FIDELIZACION CORPORATIVO
602 PY RETENCION CORPORATIVO
603 PY LINEA ROJA CORPORATIVO
606 PY NOVEDADES CORPORATIVO
607 EXPERTOS INH VIP INTERCONTACT
612 CPO_XER_CPQ_CPO_NAC XEROX
621 CPO_ICC_CPQ_CPO_NAC INTERACTIVO_CONTACT_CENTER
625 TMK VERIFICADORES ATENTO_COLOMBIA
626 CPO_ATE_INF_CPO_NOR ATENTO_COLOMBIA
627 CPO_OUT_INF_CPO_NOR OUTSOURCING
632 CAV_BRM_FID_CMC_CEN BRM
633 CAV_BRM_FID_CMC_OCC BRM
635 CAV_BRM_FID_CPC_CEN BRM
636 CAV_BRM_FID_CPC_OCC BRM
638 CAV_BRM_FID_CPI_CEN BRM
639 CAV_BRM_FID_CPI_OCC BRM
640 VTC_BRM_CON_XER_NAL BRM
641 CPO_BRM_INF_CPO_CEN BRM
642 CES_ATE_INF_CES_CEN ATENTO_COLOMBIA
644 CES_BRM_INF_CES_CEN BRM
647 CMT_BRM_FAC_CMT_CEN BRM
648 CMT_BRM_FAC_CMT_OCC BRM
649 CPO_BRM_FAC_CPO_NOR BRM
650 CPO_BRM_FAC_CPO_CEN BRM
651 CPO_BRM_FAC_CPO_OCC BRM
652 VTC_ATE_TRA_TCA_NAC ATENTO_COLOMBIA
653 VTC_BRM_TRA_TCA_NAC BRM
662 CAV_BRM_FID_CRS_OCC BRM
663 CAV_BRM_FID_CRS_CEN BRM
664 CAV_XER_INF_CAV_NOR BRM
665 VTC_OUT_TRA_TMK_NAC OUTSOURCING
666 VTC_ATE_DTH_VTC_NAC ATENTO_COLOMBIA
667 VTC_ATEP_DTH_VTC_NAC ATENTO_COLOMBIA
670 VTC_BRM_CAJ_VTC_NAC BRM
671 CAV_BRM_CAJ_CAV_NAC BRM
672 CPO_BRM_CAJ_CPO_NAC BRM
674 CAV_ATE_INF_CAV_NOR ATENTO_COLOMBIA
675 VTC_ATE_CON_XER_NAL ATENTO_COLOMBIA
676 VTC_OUT_CON_XER_NAL OUTSOURCING
678 VTC_BRM_TFH_VTC_NAC BRM
679 ANI_INT_CAJ_NAL BRM
690 CMT_ATE_FAC_CMT_CEN ATENTO_COLOMBIA
691 CMT_ATE_FAC_CMT_OCC ATENTO_COLOMBIA
692 CES_ATE_INF_ LHL _CE ATENTO_COLOMBIA
696 CAV_ATE_FID_VIP_NACI ATENTO_COLOMBIA
697 CAV_ATE_FID_VIP_CENT ATENTO_COLOMBIA
698 CAV_ATE_FID_VIP_NORT ATENTO_COLOMBIA
699 CAV_ATE_FID_VIP_OCCI ATENTO_COLOMBIA
701 VTC_ATE_IVR_VTC_NAC ATENTO_COLOMBIA
703 VTC_BRM_IVR_VTC_NAC BRM
726 CLOUD INF SOP FACT CORPORATIVO
740 SKILL_BLEND_ATE ATENTO_COLOMBIA
741 CPO_BRM_INF_CPO_NOR BRM
742 VTC_PQR_ATE_CEL_VTC ATENTO_COLOMBIA
748 VTC_ATE_CGV_CIT ATENTO_COLOMBIA
749 VTC_ATE_TFH_VTC_NAC ATENTO_COLOMBIA
752 VTC_INT_FID_PPV_VTC BRM
757 VTC_ATE_CFC_VTC_NAC ATENTO_COLOMBIA
768 VTC_INT_BLE_VTC_NAC BRM
789 SOP_OUT_DAT_VTC_NAC OUTSOURCING
794 VTC_ICC_OUT_VTC_NAC OUTSOURCING
795 VTC_ATEP_TRA_TMK_NAC ATENTO_COLOMBIA
805 CGV_ATE_CON_CIT_NAL ATENTO_COLOMBIA
854 VTC_INT_IVR_RET_VTC BRM
858 EST_GRA_TRA_ATE_PYM2 ATENTO_COLOMBIA
859 DTH_OUT_DTH_TBS_NAC OUTSOURCING
860 GLOBAL_TRA_ATE_PYM2 ATENTO_COLOMBIA
861 CGV_ATE_ESP_NAL_ ATENTO_COLOMBIA
864 VTC_BRM_LHL_VTC_NOR BRM
865 INT_COR_TRA_ATE_PYM2 ATENTO_COLOMBIA
868 VTC_BRM_TRA_TMK_NAC BRM
869 CPO_ATE_INF_CPO_CEN ATENTO_COLOMBIA
880 ATE CAM TEC TV ATENTO_COLOMBIA
954 VTC_OUT_IVR_VTC_NAC OUTSOURCING
955 VTC_INT_LDC_ETC_OCC CLARO_TE_AYUDA
963 CAV_BRM_INF_CAV_OCC BRM
964 VTC_CRE_ICC_CEL_VTC BRM
965 DTO_REG_TRA_ATE_PYM2 ATENTO_COLOMBIA
966 DESBORDE_ATE_IVR_PYM ATENTO_COLOMBIA
967 SOP_ATE_DAT_VTC_NAC ATENTO_COLOMBIA
969 VTC_OUT_CON_ATE_NAL OUTSOURCING
970 VTC_BRM_CON_ATE_NAL BRM
971 VTC_ATEP_CON_ATE_NAL ATENTO_COLOMBIA
972 VTC_ATE_CON_ICC_NAL ATENTO_COLOMBIA
973 VTC_BRM_CON_ICC_NAL BRM
974 VTC_ATEP_CON_ICC_NAL ATENTO_COLOMBIA
975 CPO_ICC_INF_CPO_NOR OUTSOURCING
977 CES_ICC_INF_CES_OCC ATENTO_COLOMBIA
978 CES_BRM_INF_CES_NOR BRM
979 CPF_ATE_DAT_CPF_NOR ATENTO_COLOMBIA
980 CES_ATE_INF_CES_NOR ATENTO_COLOMBIA
982 CPO_OUT_INF_CPO_OCC OUTSOURCING
983 CPO_ICC_INF_CPO_OCC BRM
984 MTC_OUT_FAC_MTC_CEN OUTSOURCING
985 CPO_BRM_INF_CPO_OCC BRM
986 VTC_OUT_TRA_TCA_NAC OUTSOURCING
987 VTC_ATEP_TRA_TCA_NAC ATENTO_COLOMBIA
993 SOP_BRM_DAT_VTC_NAC BRM
1049 CPO_ATP_FAC_CPO_NOR ATENTO_COLOMBIA
1050 CPO_ATP_FAC_CPO_CEN ATENTO_COLOMBIA
1051 CPO_ATP_FAC_CPO_OCC ATENTO_COLOMBIA
1052 CPO_ATP_INF_CPO_CEN ATENTO_COLOMBIA
1053 CPO_ATP_INF_CPO_NOR ATENTO_COLOMBIA
1054 CPO_ATP_INF_CPO_OCC ATENTO_COLOMBIA
1055 VTC_ATP_IVR_VTC_NAC ATENTO_COLOMBIA
1056 SOP_ATP_DAT_VTC_NAC ATENTO_COLOMBIA
1058 VTC_BRM_GET_VTC_NAC BRM
1059 VTC_OUT_LHL_VTC_OCC OUTSOURCING
1060 VTC_OUT_LHL_VTC_NOR OUTSOURCING
1061 VTC_OUT_LHL_VTC_CEN OUTSOURCING
1062 CAV_ATE_FID_VIP_NAC ATENTO_COLOMBIA
1063 CAV_OUT_FID_VIP_NAC OUTSOURCING
1064 CAV_BRM_FID_VIP_NAC BRM
1065 CAV_ATE_FID_VIP_CEN ATENTO_COLOMBIA
1066 CAV_OUT_FID_VIP_CEN OUTSOURCING
1067 CAV_BRM_FID_VIP_CEN BRM
1068 CAV_ATE_FID_VIP_NOR ATENTO_COLOMBIA
1069 CAV_OUT_FID_VIP_NOR OUTSOURCING
1070 CAV_BRM_FID_VIP_NOR BRM
1071 CAV_ATE_FID_VIP_OCC ATENTO_COLOMBIA
1072 CAV_OUT_FID_VIP_OCC OUTSOURCING
1073 CAV_BRM_FID_VIP_OCC BRM
1077 CES_OUT_FAC_CES_NOR OUTSOURCING
1078 CES_OUT_FAC_CES_OCC OUTSOURCING
1080 CPO_OUT_INF_CPO_CEN OUTSOURCING
1128 CES_ATEP_INF_CES_CEN ATENTO_COLOMBIA
1129 CES_ATEP_INF_CES_OCC ATENTO_COLOMBIA
1130 CES_OUT_INF_CES_OCC OUTSOURCING
1131 CES_ATEP_INF_CES_NOR ATENTO_COLOMBIA
1132 CMT_ATEP_FAC_CMT_CEN ATENTO_COLOMBIA
1133 CMT_ATEP_FAC_CMT_OCC ATENTO_COLOMBIA
1134 CMT_ATEP_FAC_CMT_NOR ATENTO_COLOMBIA
1135 CES_ATEP_INF_LHL_CEN ATENTO_COLOMBIA
1136 CES_ATEP_INF_LHL_OCC ATENTO_COLOMBIA
1137 CES_ATEP_INF_LHL_NOR ATENTO_COLOMBIA
1138 CES_ATEP_FAC_CES_NOR ATENTO_COLOMBIA
1139 CES_ATEP_FAC_CES_OCC ATENTO_COLOMBIA
1140 CES_ATEP_FAC_CES_CEN ATENTO_COLOMBIA
1141 VTC_ATEP_TFH_VTC_NAC ATENTO_COLOMBIA
1142 VTC_OUT_TFH_VTC_NAC OUTSOURCING
1143 CPO_SOP_INF_CPO_CEN ATENTO_COLOMBIA
1144 CPO_SOP_INF_CPO_NOR ATENTO_COLOMBIA
1145 CPO_SOP_INF_CPO_OCC OUTSOURCING
1147 VTC_BRM_GOU_VTC_NAC BRM
1150 VTC_OUT_CPQ_VTC_NAC OUTSOURCING
1151 VTC_OUT_CAJ_VTC_NAC OUTSOURCING
1152 VTC_OUT_CFA_VTC_NAC OUTSOURCING
1153 VTC_OUT_CCG_VTC_NAC OUTSOURCING
1154 VTC_OUT_CVE_VTC_NAC OUTSOURCING
1155 VTC_OUT_CFI_VTC_NAC OUTSOURCING
1156 VTC_ATE_CAJ_VTC_NAC ATENTO_COLOMBIA
1157 VTC_ATE_CPQ_VTC_NAC ATENTO_COLOMBIA
1158 VTC_ATE_CFA_VTC_NAC ATENTO_COLOMBIA
1159 VTC_ATE_CCG_VTC_NAC ATENTO_COLOMBIA
1162 CHS BRM INF CSH CE ATENTO_COLOMBIA
1163 CSH_BRM_INF_CSH_NOR BRM
1164 CSH_BRM_INF_CSH_OCC BRM
1170 CGV_ATE_GP_NAL ATENTO_COLOMBIA
1171 CGV_ATE_GBA_NAL ATENTO_COLOMBIA
1200 VTC_ATE_INT_VTC_NAC ATENTO_COLOMBIA
1201 VTC_OUT_RET_VTC_NID OUTSOURCING
1202 VTC_OUT_ATP_VTC_NID ATENTO_COLOMBIA
1203 VTC_BRM_INT_VTC_NAC BRM
1204 Pruebas_BRM_1 BRM
1205 Pruebas_BRM_2 BRM
1206 Pruebas_Atento_Bog ATENTO_COLOMBIA
1207 Pruebas_Atento_Per ATENTO_COLOMBIA
1208 Pruebas_Out OUTSOURCING
1214 CSH_ATE_INF_CSH_CEN ATENTO_COLOMBIA
1215 CSH_OUT_INF_CSH_CEN OUTSOURCING
1216 CSH_BRM_INF_CSH_CEN BRM
1217 WEB_BRM_OUT_RED_SOC_BRM BRM
1218 WEB_BRM_OUT_OFI_VIR_BRM BRM
1219 WEB_BRM_OUT_CLA_AYU_BRM BRM
1220 WEB_BRM_OUT_GES_CHA_BRM BRM
1221 WEB_BRM_OUT_GES_WEB_BRM BRM
1222 CPP_BRM_FID_PRE_BRM BRM
1223 CPP_BRM_BAJ_PRE_BRM BRM
1229 IVR_SOP_TO_SAC_BRM_SAC BRM
1230 IVR_SOP_TO_SAC_ATE_SAC ATENTO_COLOMBIA
1231 IVR_SOP_TO_SAC_ATEP_SAC ATENTO_COLOMBIA
1232 IVR_SOP_TO_SAC_OUT_SAC OUTSOURCING
1233 VTC_ATP_BLE_VTC_NAC ATENTO_COLOMBIA
1234 VTC_ATP_MID_VTC_NAC ATENTO_COLOMBIA
1235 VTC_ATE_MID_VTC_NAC ATENTO_COLOMBIA
1236 VTC_BRM_MID_VTC_NAC BRM
1237 VTC_OUT_MID_VTC_NAC OUTSOURCING
1238 CES_OUTB_INF_CES_CEN OUTSOURCING
1239 CES_OUTB_INF_CES_NOR OUTSOURCING
1240 CES_OUTB_FAC_CES_CEN OUTSOURCING
1241 CES_OUTB_FAC_CES_NOR OUTSOURCING
1242 CES_OUTB_FAC_CES_OCC OUTSOURCING
1243 CES_OUTB_INF_CES_OCC OUTSOURCING
1244 VTC_ATP_CNX_VTC_NAC ATENTO_COLOMBIA
1245 VTC_ATE_CNX_VTC_NAC ATENTO_COLOMBIA
1246 VTC_BRM_CNX_VTC_NAC BRM
1247 VTC_OUT_CNX_VTC_NAC OUTSOURCING
1248 VTC_OUTB_CNX_VTC_NAC OUTSOURCING
1249 VTC_OUT_CON_OUTB_NAL OUTSOURCING
1250 VTC_ATE_CON_OUTB_NAL ATENTO_COLOMBIA
1251 VTC_ATP_CON_OUTB_NAL ATENTO_COLOMBIA
1252 VTC_BRM_CON_OUTB_NAL BRM
1253 VTC_OUTB_DTH_VTC_NAC OUTSOURCING
1254 MTC_OUTB_FAC_MTC_NOR OUTSOURCING
1255 CAV_OUTB_INF_CAV_CEN OUTSOURCING
1256 VTC_OUTB_CON_BRM_NAL OUTSOURCING
1257 CPO_OUTB_FAC_CPO_CEN OUTSOURCING
1258 CPO_OUTB_FAC_CPO_NOR OUTSOURCING
1259 CPO_OUTB_FAC_CPO_OCC OUTSOURCING
1260 CAV_OUTB_INF_CAV_NOR OUTSOURCING
1261 MTC_OUTB_FAC_MTC_OCC OUTSOURCING
1262 CAV_OUTB_INF_CAV_OCC OUTSOURCING
1263 CPO_OUTB_INF_CPO_NOR OUTSOURCING
1264 VTC_OUTB_TRA_TMK_NAC OUTSOURCING
1265 VTC_OUT_CON_ATP_NAL OUTSOURCING
1266 VTC_BRM_CDV_VTC_NAL BRM
1267 SOP_OUTB_DAT_VTC_NAC OUTSOURCING
1268 VTC_OUTB_IVR_VTC_NAC OUTSOURCING
1269 VTC_OUT_CON_ATE_NAL OUTSOURCING
1270 CPO_ICC_INF_CPO_NOR OUTSOURCING
1271 CPO_OUTB_INF_CPO_OCC OUTSOURCING
1272 MTC_OUTB_FAC_MTC_CEN OUTSOURCING
1273 VTC_OUTB_TRA_TCA_NAC OUTSOURCING
1274 VTC_OUTB_LHL_VTC_OCC OUTSOURCING
1275 VTC_OUTB_LHL_VTC_NOR OUTSOURCING
1276 VTC_OUTB_LHL_VTC_CEN OUTSOURCING
1277 CAV_OUTB_FID_VIP_NAC OUTSOURCING
1278 CAV_OUTB_FID_VIP_CEN OUTSOURCING
1279 CAV_OUTB_FID_VIP_NOR OUTSOURCING
1280 CAV_OUTB_FID_VIP_OCC OUTSOURCING
1281 CPO_OUTB_INF_CPO_CEN OUTSOURCING
1282 VTC_OUTB_TFH_VTC_NAC OUTSOURCING
1283 CSH_OUTB_INF_CSH_CEN OUTSOURCING
1284 IVR_SOP_TO_SAC_OUTB_SAC OUTSOURCING
1285 VTC_OUTB_17456_VTC_NAC OUTSOURCING
1286 VTC_BRM_RET_VTC_CEN BRM
1287 VTC_ATE_RET_VTC_CEN ATENTO_COLOMBIA
1288 VTC_ATP_RET_VTC_CEN ATENTO_COLOMBIA
1289 VTC_OUT_RET_VTC_CEN OUTSOURCING
1290 VTC_BRM_RET_VTC_NOR BRM
1291 VTC_ATE_RET_VTC_NOR ATENTO_COLOMBIA
1292 VTC_ATP_RET_VTC_NOR ATENTO_COLOMBIA
1293 VTC_OUT_RET_VTC_NOR OUTSOURCING
1294 VTC_BRM_RET_VTC_OCC BRM
1295 VTC_ATE_RET_VTC_OCC ATENTO_COLOMBIA
1296 VTC_ATP_RET_VTC_OCC ATENTO_COLOMBIA
1297 VTC_OUT_RET_VTC_OCC OUTSOURCING
1298 VTC_BRM_RET_VTC_NID BRM
1299 VTC_ATE_RET_VTC_NID ATENTO_COLOMBIA
1400 SOP VIP INT 2 INTERCONTACT
1401 SOP TV ATE 3 ATENTO_COLOMBIA
1402 Back Traslados AIB
1406 Outbound ATENTO ATENTO_COLOMBIA
1407 Outbound MDY AIB
1408 INT_SOP_CVEL_T12 INTERCONTACT
1409 INT SRPHFC INTERCONTACT
1411 INTERCON TRASLADOS INTERCONTACT
1412 SOP TV INT 31 INTERCONTACT
1416 OUTBOUND INTERCONTACT INTERCONTACT
1418 VTC_SOP_ATE_BLE_VTC ATENTO_COLOMBIA
1419 VTC_INT_CEL_OUT_NAL INTERCONTACT
1420 VTC_BRM_CDV_VIP_NAL BRM
1421 VTC_ATE_CDV_VIP_NAL ATENTO_COLOMBIA
1422 VTC_ATP_CDV_VIP_NAL ATENTO_COLOMBIA
1423 VTC_OUT_CDV_VIP_NAL OUTSOURCING
1424 AIB_SOPORTE_SKILL_1424 AIB
1429 VTC_SOP_AIB_BLE_VTC AIB
1430 VTC_AIB_FDH_VTC_NAL AIB
1431 VTC_ATE_FDH_VTC_NAL ATENTO_COLOMBIA
1432 VTC_INT_FDH_VTC_NAL INTERCONTACT
1433 VTC_BAI_FDH_VTC_NAL AIB
1494 VTC_BCK_TRA_AIB_NAL AIB
1606 BRM_FID_TO_WC_VEN BRM
1700 VTC_ATEP_CAN_TER_NAC ATENTO_COLOMBIA
1702 VTC_ATE_CDV_VTC_NAL ATENTO_COLOMBIA
1703 VTC_ATEP_BAS_TER_NAC ATENTO_COLOMBIA
1704 VTC_ATEP_INF_GEN_NAC ATENTO_COLOMBIA
1705 VTC_ATEP_INC_TAR_NAC ATENTO_COLOMBIA
1706 VTC_ATE_CAN_TER_NAC ATENTO_COLOMBIA
1708 VTC_ATP_CDV_VTC_NAL ATENTO_COLOMBIA
1709 VTC_ATE_BAS_TER_NAC ATENTO_COLOMBIA
1710 VTC_ATE_INF_GEN_NAC ATENTO_COLOMBIA
1711 VTC_ATE_INC_TAR_NAC ATENTO_COLOMBIA
1712 VTC_OUT_CAN_TER_NAC OUTSOURCING
1714 VTC_OTP_CDV_VTC_NAL OUTSOURCING
1715 VTC_OUT_BAS_TER_NAC OUTSOURCING
1716 VTC_OUTE_INF_GEN_NAC OUTSOURCING
1717 VTC_OUT_INC_TAR_NAC OUTSOURCING
1718 OUT INF 17456 CEN OUTSOURCING
1719 BRM_INF_17456_CEN BRM
1720 ATEP INF 17456 CEN ATENTO_COLOMBIA
1721 VTC_BRM_OUT_VTC_NAC BRM
1722 VTC_OUT_DTH_OTB_NAC OUTSOURCING
1723 VTC_ATP_CNV_VTC_NAL ATENTO_COLOMBIA
1724 VTC_BRM_CNV_VTC_NAL BRM
1725 VTC_ATP_CDV_VTC_NAL ATENTO_COLOMBIA
1726 VTC_OUT_CDV_VTC_NAL OUTSOURCING
1727 TRA_TO_CEL_VEN_NAL ATENTO_COLOMBIA
1728 CEL_ATP_RET_CHD_NAL ATENTO COLOMBIA
1730 CEL_BRM_RET_CHD_NAL BRM
1731 CEL_ATP_RET_TRA_NAL ATENTO COLOMBIA
1800 VTC_ATE_CVN_CGV_NAC ATENTO_COLOMBIA
1801 VTC_ATE_PIO_CGV_NAC ATENTO_COLOMBIA
1802 VTC_ATE_VDG_CGV_CON ATENTO_COLOMBIA
1803 VTC_ATE_VDG_CGV_NAC ATENTO_COLOMBIA
MAESTRO SKILL
CIUDAD DIVISION TIPO_DE_SKILL TIPO_DE_CLIENTE

PEREIRA NACIONAL RETENCION VARIOS
BOGOTA NACIONAL SOPORTE VARIOS
BOGOTA NACIONAL CGV VARIOS
BOGOTA NACIONAL SOPORTE ESTANDAR
BARRANQUILLA NACIONAL SOPORTE VARIOS
PEREIRA NACIONAL DTH DTH
BOGOTA NACIONAL CGV CGV
BOGOTA CENTRO SAC ALTO_VALOR
BARRANQUILLA NACIONAL SOPORTE VARIOS
PEREIRA NORTE SAC ESTANDAR
BOGOTA NACIONAL SAC VARIOS
BARRANQUILLA NACIONAL SOPORTE ESTANDAR
BOGOTA CENTRO SAC ESTANDAR
BOGOTA NORTE SAC MINTIC
PEREIRA CENTRO SAC ESTANDAR
BOGOTA NACIONAL PYMES PYMES
BARRANQUILLA NACIONAL SOPORTE POTENCIAL
PEREIRA NORTE SAC MINTIC
BOGOTA NACIONAL CLARO_TE_AYUDA VARIOS
PEREIRA CENTRO SAC ALTO_VALOR
BOGOTA OCCIDENTE SAC ESTANDAR
BOGOTA NACIONAL RETENCION VARIOS
BOGOTA OCCIDENTE SAC ALTO_VALOR
BOGOTA NACIONAL TMK VARIOS
BOGOTA NORTE SAC VARIOS
BOGOTA OCCIDENTE SAC HOTLINE
PEREIRA NACIONAL SAC VARIOS
BOGOTA CENTRO SAC HOTLINE
BOGOTA OCCIDENTE SAC POTENCIAL
BOGOTA NACIONAL VIRTUAL HOLD VARIOS
BOGOTA NACIONAL SOPORTE FUERA_DE_HORARIO
PEREIRA CENTRO SAC POTENCIAL
BOGOTA NORTE SAC ESTANDAR
BOGOTA NACIONAL SOPORTE POTENCIAL
BOGOTA CENTRO SAC POTENCIAL
PEREIRA NORTE SAC POTENCIAL
BOGOTA NORTE SAC POTENCIAL
PEREIRA OCCIDENTE SAC POTENCIAL
BOGOTA NORTE SAC PREMIUM
BOGOTA NORTE SAC PREMIUM
BOGOTA NACIONAL SAC LD_17456
PEREIRA CENTRO SAC ALTO_VALOR
BOGOTA NACIONAL SAC NORMALIZACION_TARIFA
PEREIRA NORTE SAC ALTO_VALOR
PEREIRA OCCIDENTE SAC ALTO_VALOR
BARRANQUILLA NACIONAL SOPORTE ALTO_VALOR_VIP
PEREIRA NORTE SAC ALTO_VALOR
BOGOTA NACIONAL RETENCION ALTO_VALOR
BOGOTA NACIONAL RETENCION ESTANDAR
BOGOTA NACIONAL SOPORTE ALTO_VALOR
BOGOTA NACIONAL SAC PQR
BOGOTA NACIONAL SAC INCREMENTO_TARIFA
PEREIRA OCCIDENTE SAC MINTIC
PEREIRA OCCIDENTE SAC ALTO_VALOR
BOGOTA NACIONAL DTH DTH
BOGOTA NACIONAL WEBCENTER VARIOS
BOGOTA NACIONAL SOPORTE ALTO_VALOR
BOGOTA NACIONAL SAC POTENCIAL
BOGOTA CENTRO SAC VARIOS
BOGOTA OCCIDENTE SAC VARIOS
BOGOTA CENTRO SAC MINTIC
BOGOTA OCCIDENTE SAC MINTIC
BOGOTA NORTE SAC ALTO_VALOR
PEREIRA NACIONAL SAC INCREMENTO_TARIFA
PEREIRA NACIONAL DTH DTH
BOGOTA NACIONAL SAC ALTO_VALOR
BOGOTA NACIONAL SAC FUERA_DE_HORARIO
BOGOTA NACIONAL SAC ESTANDAR
BOGOTA NACIONAL SAC ALTO_VALOR_VIP
BOGOTA CENTRO SAC ALTO_VALOR_VIP
BOGOTA NORTE SAC ALTO_VALOR_VIP
BOGOTA OCCIDENTE SAC ALTO_VALOR_VIP
BOGOTA NACIONAL SAC TRAFICO_CAIDA_IVR
BOGOTA NACIONAL SAC TRAFICO_CAIDA_IVR
PEREIRA NACIONAL SAC TRANSFERENCIA_SOPORTE
PEREIRA NACIONAL SAC INCREMENTO_TARIFA
BOGOTA NACIONAL RETENCION ESTANDAR
PEREIRA NACIONAL DTH VARIOS
BOGOTA NORTE SAC HOTLINE
BOGOTA NACIONAL SAC INCREMENTO_TARIFA
PEREIRA NACIONAL SAC TRAFICO_CAIDA_IVR
BOGOTA OCCIDENTE CLARO_TE_AYUDA VARIOS
BOGOTA NACIONAL SAC TRANSFERENCIA_SOPORTE
PEREIRA CENTRO SAC MINTIC
BOGOTA NACIONAL SAC TRANSFERENCIA_SOPORTE
PEREIRA NACIONAL SAC TRAFICO_CAIDA_IVR
PEREIRA NACIONAL SAC TRANSFERENCIA_SOPORTE
PEREIRA OCCIDENTE SAC HOTLINE
PEREIRA NORTE SAC HOTLINE
PEREIRA CENTRO SAC HOTLINE
PEREIRA NACIONAL SAC ALTO_VALOR_VIP
PEREIRA NACIONAL SAC ALTO_VALOR_VIP
PEREIRA CENTRO SAC ALTO_VALOR_VIP
PEREIRA CENTRO SAC ALTO_VALOR_VIP
PEREIRA NORTE SAC ALTO_VALOR_VIP
PEREIRA NORTE SAC ALTO_VALOR_VIP
PEREIRA OCCIDENTE SAC ALTO_VALOR_VIP
PEREIRA OCCIDENTE SAC ALTO_VALOR_VIP
PEREIRA OCCIDENTE SAC ESTANDAR
PEREIRA CENTRO SAC MINTIC
PEREIRA OCCIDENTE SAC MINTIC
PEREIRA NORTE SAC MINTIC
PEREIRA CENTRO SAC HOTLINE
PEREIRA OCCIDENTE SAC HOTLINE
PEREIRA NORTE SAC HOTLINE
PEREIRA NACIONAL SAC FUERA_DE_HORARIO
PEREIRA NACIONAL SAC FUERA_DE_HORARIO
PEREIRA NORTE SAC VARIOS
BOGOTA NACIONAL PQR VARIOS
PEREIRA NACIONAL SAC SOHO
BOGOTA NORTE SOHO SOHO
BOGOTA OCCIDENTE SOHO SOHO
BOGOTA NACIONAL SAC SOHO
PEREIRA NACIONAL SAC SOHO
BOGOTA NACIONAL SAC SOHO
BOGOTA NACIONAL WEBCENTER WEBCENTER
BOGOTA NACIONAL SAC CONTINGENCIA_SOPORTE
PEREIRA NACIONAL SAC CONTINGENCIA_SOPORTE
PEREIRA NACIONAL SAC CONTINGENCIA_SOPORTE
BOGOTA NACIONAL SAC CIUDAD_VELOZ
BOGOTA CENTRO SAC SOHO
BOGOTA CENTRO RETENCION VARIOS
BOGOTA CENTRO RETENCION VARIOS
PEREIRA CENTRO RETENCION VARIOS
PEREIRA CENTRO RETENCION VARIOS
BOGOTA NORTE RETENCION VARIOS
BOGOTA NORTE RETENCION VARIOS
PEREIRA NORTE RETENCION VARIOS
PEREIRA NORTE RETENCION VARIOS
BOGOTA OCCIDENTE RETENCION VARIOS
BOGOTA OCCIDENTE RETENCION VARIOS
PEREIRA OCCIDENTE RETENCION VARIOS
PEREIRA OCCIDENTE RETENCION VARIOS
BOGOTA NACIONAL SOPORTE PYMES
BOGOTA NACIONAL SOPORTE OVERLAP
BOGOTA NACIONAL SAC CIUDAD_VELOZ_VIP
BOGOTA NACIONAL SAC CIUDAD_VELOZ_VIP
PEREIRA NACIONAL SAC CIUDAD_VELOZ_VIP
PEREIRA NACIONAL SAC CIUDAD_VELOZ_VIP
BOGOTA NACIONAL SOPORTE VIP
BOGOTA NACIONAL SOPORTE OTRAS LINEAS
BOGOTA NACIONAL SOPORTE VIP
BARRANQUILLA NACIONAL SOPORTE VIP
BOGOTA NACIONAL SAC CIUDAD_VELOZ
PEREIRA NACIONAL SAC CIUDAD_VELOZ
PEREIRA NACIONAL SAC CIUDAD_VELOZ
PEREIRA NACIONAL SAC LD_17456
PEREIRA NACIONAL SAC LD_17456
BOGOTA NACIONAL SAC MULTIPLAY
BOGOTA NACIONAL SAC MULTIPLAY
PEREIRA NACIONAL SAC MULTIPLAY
PEREIRA NACIONAL SAC MULTIPLAY
PEREIRA NACIONAL RETENCIONES VARIOS
TIPO_TRAFICO DESCRIPCION
RETENCION RETENCION
MINTIC SOP @ NACIONAL SOP INT ATE TC3
CGV ALTO_VALOR
TRANSFERENCIAS NACIONAL SOP INT ATE TC3
CONTINGENCIA IVR @ NACIONAL SOP INT ATE TC3
CONTINGENCIA IVR @ TELEVISION
INFORMACION_GENERAL DTH
CGV DTH
INFORMACION_GENERAL ALTO_VALOR
MINTIC SOP TV TELEVISION
INFORMACION_GENERAL ESTANDAR
CELULA CELULA_REDES_SOCIALES
CONTINGENCIA IVR @ NACIONAL SOP INT INTCT TC2
CONTINGENCIA IVR VOZ NACIONAL SOP VOZ ATE TC3
CONTINGENCIA IVR TV TELEVISION
REINCIDENCIAS NACIONAL SOP INT INTCT TC2
CELULA CELULA_OFICINAS_VIRTUALES
MINTIC SOP VOZ NACIONAL SOP VOZ ATE TC3
CONTINGENCIA IVR TV NACIONAL SOP INT INTCT TC2
FACTURACION CLIENTE_ESTANDAR
FACTURACION MINTIC
SOPORTE @ INHOUSE TELMEX
CELULA CELULA_CLARO_TE_AYUDA
PYMES PYMES SOPORTE FO
TELEVISION TELEVISION
SOPORTE TV TIPO 3 TELEVISION
TRASLADOS TRASLADOS
FACTURACION MINTIC
PYMES PYMES SOPORTE HFC
PYMES PYMES SOPORTE FO
RETENCION RETENCION
PYMES SOPORTE PYME
FACTURACION MINTIC
CLARO_TE_AYUDA CLARO_TE_AYUDA
RETENCION RETENCION
FILTRO_TMK FILTRO_TMK
TRANSFERENCIA TRANSFERENCIA_DESDE_DTH
MULTICUENTAS MULTICUENTAS
BD_PERFIL_CHURN BD_PERFIL_CHURN
INFORMACION_GENERAL HOTLINE
CELULA CELULA_DTH
INFORMACION_GENERAL POTENCIAL
PYMES CORPORACIONES INFORMACION GENERAL
SOPORTE CONTINGENCIA NACIONAL SOP INT INTCT TC2
VIRTUAL_HOLD PRUEBA
VIRTUAL_HOLD PRUEBA
PYMES SOPORTE CORPORACIONES PQR
VIRTUAL_HOLD PRUEBA
CONTINGENCIA CONTINGENCIA
FUERA_DE_HORARIO INT FUERA HORARIO
PRIMERA_INTENCIÓN PRIMERA_INTENCIÓN
CGV CGV
FACTURACION POTENCIAL
CGV EVIDENTE
CGV DIGITACIÓN VENTAS RESIDENCIAL Y NEGOCIO DE BARRIO
CGV DIGITACIÓN SOPORTE DE VENTAS RESIDENCIAL
CGV CGV
SOPORTE VOZ TIPO 2 NACIONAL SOP VOZ ATE TC2
CGV CGV
CGV CGV
RETENCION RETENCION_SOPORTE
CGV CGV
FILTRO_TMK FILTRO_TMK
TRASLADOS TRASLADOS
CGV DIGITACIÓN SOPORTE PYMES
SOPORTE CONTINGENCIA NACIONAL SOP INT ATE TC3
CGV CGV
CLIENTES_PREMIUM_MEDELLIN INFORMACION_GENERAL
CLIENTES_PREMIUM_MEDELLIN INFORMACION_GENERAL
CGV DIGITACIÓN VENTAS PYMES
CGV DTH
TRANSFERENCIAS VOZ NACIONAL SOP VOZ ATE TC3
TRANSFERENCIAS TV TELEVISION
CGV EVIDENTE
NORMAL LD_17456
CGV VIP
RETENCION BASE_TERCER_NIVEL_RETENCION
RETENCION RETENCION
INFORMACION_GENERAL INFORMACION_GENERAL
MDY_SOP_VIP NACIONAL SOP MDY VIP
SOPORTE @ TIPO 2 NACIONAL SOP INT ATE TC2
CGV CGV
TRANSFERENCIAS MDY NACIONAL TRAS MDY
TRASLADOS MDY NACIONAL TRAS MDY
RETENCION RETENCION
TRANSFERENCIA TRANSFERENCIA_REAGENDAMIENTO
RETENCION PRIMER_NIVEL
CGV DIGITACION VENTAS RESIDENCIAL
CGV DIGITACION VENTAS PYMES
CGV VENTA RESIDENCIAL
CGV SOPORTE VENTAS PYMES
FIDELIZACION FIDELIZACION_BLENDING
INT SOP VIP NACIONAL SOP INT CV
CELULA CELULA_DE_PQR
SOPORTE TV TIPO 3 TELEVISION
SOPORTE @ NACIONAL SOP INT INTCT TC2
CLIENTES_INCREMENTO_TARIFA INCREMENTO_TARIFA
ATE SOP DTH ATE SOP DTH
MULTIPLAY INHOUSE TELMEX
FACTURACION MINTIC
RETENCION ANILLO_RETENCION
WEBCENTER WEBCENTER
WEBCENTER WEBCENTER
PYMES FIDELIZACION
PYMES RETENCION
PYMES FIDELIZACION
PYMES PYMES SOPORTE NOVEDADES
CLIENTES VIP INHOUSE TELMEX
CELULA CELULA_PQR_POTENCIALES
CELULA CELULA_PQR_POTENCIALES
CGV VERIFICADORES
FACTURACION MINTIC
FACTURACION MINTIC
TRANSFERENCIA TRANSFERENCIA_DESDE_TRASLADOS
REINCIDENCIA_SAC REINCIDENCIA_SAC
REINCIDENCIA_SAC REINCIDENCIA_SAC
CELULA CELULA_AJUSTES
FUERA_DE_HORARIO FUERA_DE_HORARIO
FACTURACION MINTIC
FACTURACION MINTIC
INFORMACION_GENERAL ALTO_VALOR_VIP
TRAFICO_CAIDA_IVR TRAFICO_CAIDA_IVR
PYMES SOPORTE CLOUD
CELULA CELULA_PQR
CGV CITOFONIA
CELULA CELULA_CLIENTES_PPV
CELULA CELULA_FACTURACION
TRANSFERENCIA TRANSFERENCIA_DESDE_SOPORTE
VARIOS GESTION_OUTBOUND
CGV CGV
CGV CGV
CGV CGV
CGV CGV
CGV CGV
ATE CAM TEC TV NACIONAL SOP VOZ ATE TC3
CLARO_TE_AYUDA CLARO_TE_AYUDA
CGV CGV
CGV CGV
FACTURACION MINTIC
RETENCION INCONFORMIDAD_CANCELACION
FACTURACION MINTIC
FACTURACION MINTIC
FACTURACION MINTIC
FACTURACION ESTANDAR
PQR GESTION_OUTBOUND
CELULA CELULA_PQR
CELULA CELULA_FACTURACIÓN_Y_CARTERA
CELULA CELULA_OPERACIONES
CELULA CELULA_VENTA
CELULA CELULA_FIDELIZACION
CELULA CELULA_PQR
CELULA CELULA_FACTURACIÓN_Y_CARTERA
CELULA CELULA_OPERACIONES
INFORMACION_GENERAL CLIENTES_SOHO
CGV CGV
CGV CGV
CELULA CELULA_VENTAS
RETENCION SEGUNDO_NIVEL_RETENCION
CELULA CELULA_INCREMENTO_FACTURA
NORMAL PRUEBA
NORMAL PRUEBA
NORMAL PRUEBA
NORMAL PRUEBA
NORMAL PRUEBA
CELULA CELULA_OUTBOUND_REDES_SOCIALES
CELULA CELULA_OUTBOUND_OFICINAS_VIRTUALES
CELULA CELULA_OUTBOUND_CLARO_TE_AYUDA
CELULA CELULA_OUTBOUND_WEBCENTER
CELULA CELULA_OUTBOUND_WEBCENTER
NORMAL VARIOS
NORMAL VARIOS
CONTINGENCIA CONTINGENCIA_SOPORTE
FIDELIZACION FIDELIZACION_MIDAS
NORMAL BACKOFFICE
NORMAL BACKOFFICE
NORMAL BACKOFFICE
NORMAL BACKOFFICE
NORMAL BACKOFFICE
DTH DTH
MINTIC MINTIC
FACTURACION FACTURACION
MINTIC MINTIC
TRANSFERENCIA TRANSFERENCIA_DESDE_TMKMOVIL
INFORMACION_GENERAL TRAFICO_CLIENTES_CIUDAD_VELOZ
TRANSFERENCIA TRANSFERENCIA SOPORTE HACIA SAC
MINTIC MINTIC
SOPORTE TV TIPO 2 NACIONAL SOP TV INT TC2
SOPORTE TV TIPO 3 NACIONAL SOP TV ATE 3
NORMAL Back Traslados
Outbound ATENTO Outbound ATENTO
NORMAL Outbound MDY
SOPORTE CV NACIONAL SOP INT CV
SOPORTE PYMES RHFC SOPORTE PYMES RHFC
TRASLADOS INTER NACIONAL TRAS INT
NACIONAL SOP TV INT TC3 NACIONAL SOP TV INT TC3
NORMAL NACIONAL SOP TV INT TC2
NACIONAL SOP TV INT TC3 NACIONAL SOP TV INT TC3
OUTBOUND INTERCONTACT OUTBOUND INTERCONTACT
BASE CLIENTES OVERLAP BASE CLIENTES OVERLAP
ALTO VALOR ALTO VALOR
TRASLADOS TRASLADOS
TRANS_TRASLADOS TRASLADOS
BACK TRASLADOS BACK TRASLADOS
FUERA DE HORARIO FUERA DE HORARIO
FUERA DE HORARIO FUERA DE HORARIO
TRANSFERENCIA_BACK_TRASLADOS TRANSFERENCIA_BACK_TRASLADOS
CELULA TRANSFERENCIA
NORMAL LD_17456
NORMAL LD_17456
NORMAL LD_17456
NORMAL BACKOFFICE
FIDELIZACION OUTBOUND_DTH
MULTIPLAY MULTIPLAY
MULTIPLAY MULTIPLAY
MULTIPLAY MULTIPLAY
MULTIPLAY MULTIPLAY
TRASFERENCIA_INTERNA CELULA_OPERACIONES
CLIENTES FIDELIZACION CLIENTES FIDELIZACION
TRASFERENCIA_INTERNA TRANSFERENCIA_CELULA_HD
TRASLADOS TRASLADOS
CGV CONVERGENCIA
CGV PIONEROS
Fecha Numero Skill ALIADO CIUDAD DIVISION
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 17
42744 71
42744 71
42744 71
42744 71
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42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1050
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1051
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1055
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1062
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1214
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1230
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1250
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1421
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1702
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 987
42744 987
42744 1056
42744 1723
42744 1723
42744 1723
42744 1056
42744 642
42744 967
42744 967
42744 967
42744 269
42744 1056
42744 1056
42744 106
42744 1056
42744 967
42744 302
42744 1056
42744 302
42744 967
42744 1056
42744 302
42744 869
42744 1054
42744 869
42744 1053
42744 869
42744 869
42744 869
42744 869
42744 869
42744 106
42744 106
42744 106
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 240
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 269
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 302
42744 626
42744 626
42744 626
42744 626
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 642
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 869
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 967
42744 987
42744 987
42744 987
42744 987
42744 987
42744 987
42744 1049
42744 1050
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1052
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1053
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1054
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1056
42744 1702
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
42744 1723
TIPO_DE_SKILL TIPO_DE_CLIENTE TIPO_TRAFICO
DESCRIPCION Inicio Intervalo Fin Intervalo
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
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6:00 AM 6:15
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10:30 AM 10:45
11:00 AM 11:15
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11:45 AM 12:00
12:30 PM 12:45
1:15 PM 13:30
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
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7:30 AM 7:45
7:45 AM 8:00
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
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1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
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6:00 AM 6:15
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7:30 AM 7:45
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8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
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10:00 AM 10:15
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10:30 AM 10:45
10:45 AM 11:00
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12:15 PM 12:30
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1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
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2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
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7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
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8:45 AM 9:00
9:00 AM 9:15
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9:30 AM 9:45
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10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:45 AM 7:00
7:00 AM 7:15
8:00 AM 8:15
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
8:00 AM 8:15
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
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8:00 AM 8:15
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12:00 PM 12:15
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12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
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2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
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12:00 PM 12:15
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12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
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7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
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10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
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10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
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11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
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10:00 AM 10:15
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12:00 PM 12:15
12:15 PM 12:30
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12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
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1:45 PM 14:00
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2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
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8:00 AM 8:15
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9:00 AM 9:15
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10:45 AM 11:00
11:00 AM 11:15
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12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:00 AM 6:15
6:15 AM 6:30
6:30 AM 6:45
6:45 AM 7:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:15 AM 9:30
9:45 AM 10:00
10:15 AM 10:30
10:30 AM 10:45
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:45 PM 13:00
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
11:30 AM 11:45
12:15 PM 12:30
7:30 AM 7:45
11:00 AM 11:15
2:15 PM 14:30
2:30 PM 14:45
12:00 PM 12:15
9:15 AM 9:30
9:30 AM 9:45
12:00 PM 12:15
11:45 AM 12:00
1:15 PM 13:30
10:45 AM 11:00
12:15 PM 12:30
11:45 AM 12:00
12:30 PM 12:45
12:15 PM 12:30
10:30 AM 10:45
9:45 AM 10:00
11:15 AM 11:30
12:45 PM 13:00
11:45 AM 12:00
12:00 PM 12:15
11:15 AM 11:30
12:15 PM 12:30
11:45 AM 12:00
10:00 AM 10:15
9:30 AM 9:45
12:00 PM 12:15
11:30 AM 11:45
9:45 AM 10:00
12:45 PM 13:00
11:15 AM 11:30
11:30 AM 11:45
12:00 PM 12:15
7:15 AM 7:30
7:30 AM 7:45
8:00 AM 8:15
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
8:30 AM 8:45
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
1:00 PM 13:15
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:30 AM 6:45
8:15 AM 8:30
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:45 AM 11:00
11:00 AM 11:15
11:30 AM 11:45
11:45 AM 12:00
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:15 PM 12:30
12:30 PM 12:45
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
12:15 PM 12:30
12:30 PM 12:45
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
6:30 AM 6:45
7:15 AM 7:30
7:45 AM 8:00
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
12:30 PM 12:45
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
10:15 AM 10:30
10:45 AM 11:00
12:00 PM 12:15
12:45 PM 13:00
1:00 PM 13:15
1:30 PM 13:45
8:00 AM 8:15
12:00 PM 12:15
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
6:30 AM 6:45
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:15 PM 12:30
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
7:00 AM 7:15
7:15 AM 7:30
7:30 AM 7:45
7:45 AM 8:00
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
9:30 AM 9:45
9:45 AM 10:00
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
10:45 AM 11:00
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
11:45 AM 12:00
12:00 PM 12:15
12:30 PM 12:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
7:00 AM 7:15
7:15 AM 7:30
8:00 AM 8:15
8:15 AM 8:30
8:30 AM 8:45
8:45 AM 9:00
9:00 AM 9:15
9:15 AM 9:30
10:00 AM 10:15
10:15 AM 10:30
10:30 AM 10:45
11:00 AM 11:15
11:15 AM 11:30
11:30 AM 11:45
12:45 PM 13:00
1:00 PM 13:15
1:15 PM 13:30
1:30 PM 13:45
1:45 PM 14:00
2:00 PM 14:15
2:15 PM 14:30
2:30 PM 14:45
2:45 PM 15:00
11:45 AM 12:00
7:45 AM 8:00
9:00 AM 9:15
9:30 AM 9:45
10:00 AM 10:15
10:45 AM 11:00
11:15 AM 11:30
12:30 PM 12:45
1:00 PM 13:15
2:00 PM 14:15
2:45 PM 15:00
LLamadas Ofrecidas Llamadas Atendidas Llamadas Abandonadas
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DATOS PERSONALES

A continuación seleccione con una "X" su conocimiento en las siguientes aplicaciones

Identificar el porcentaje de llamadas atendidas del total de llamadas que se recibieron.

Identificar el porcentaje de llamadas abandonadas del total de llamadas que se recibieron.

(Llamadas Atendidas / Llamadas Ofrecidas)

(Llamadas atendidas antes de los 20 segundos/Llamadas Ofrecidas)

(Llamadas Abandonadas / Llamadas Ofrecidas)

Aplicar en Hoja Columna / Fila

Aplicar en Hoja Aplicar Fórmula

SKILL NOMBRE_SKILL ALIADO

CIUDAD DIVISION TIPO_DE_SKILL TIPO_DE_CLIENTE

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