One might anticipate several issues in the supply chain including parts shortages, underused capacity,

and high transportation costs. These issues can be remedied by having accurate and timely information
as well as implementing supply chain management systems.

There are varying types of enterprise systems that are designed for large or small businesses. An
enterprise system could increase operational efficiency and eliminate redundant processes and systems.

A customer relationship management system would be beneficial because it integrates, consolidated and
distributes data. This could help the business identify, and retain profitable customers while proving
better service and increasing sales.

E-commerce deals with buying and selling goods via the internet and the activities involved with those
transactions such as marketing, advertising and customer support; these the are types of e-commerce
opportunities relevant to Lucky’s. The internet business model that Lucky’s could make use of would be
the Sales Revenue Model since Lucky’s sells goods and/or services to its customers.

Analyzing the customers operating system and browser aid companies in determining customer values,
improve cross marketing strategies and the effectiveness of promotions and where they appear for each
customer . For example, a company could analyze customer interactions to pinpoint customer
dissatisfaction and allow the company to take corrective action.

Knowledge workers can both create new products or improve upon existing ones. Pervasive knowledge
creation and its usage is critical to the success of a firm and is done by knowledge workers such as
engineers, architects and/or designer

A knowledge management system would give the firm more knowledge about creating, producing and
delivering their products or services. The feature that would be most beneficial to the firm would be the
ability to view all the relevant knowledge and experience in the firm on demand to improve business
processes.

First the company would need to select the functions in the enterprise system that they wish to use and
map their business processes. To obtain the maximum benefits of the enterprise system, the company
should make few changes to the SAP program.