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&    ‫ܬ‬$
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

"†07bu;11bॕm7;uo‹;11bॕmmvঞ|†1bom-ѴŊ"Ŋ
 PÚBLICAS
Escuela Superior de Administración Pública ESAP
Escuela Superior de Administración Pública
ESAP.
P
P.

Octavio de Jesús Duque Jiménez Autor

Director Nacional Fabio Hernán García

Oscar Jairo Fonseca Fonseca

Subdirector Académico Nacional pedagógico, diseño instruccional, diseño

Ana María Sterling Bastidas

Subdirectora de Proyección Institucional Equipo Componente 1
Fortalecimiento del proceso de
Bernardo Gómez Ortiz capacitación virtual
Subdirector de Gestión Corporativa
Proyecto ESAP – CMA

Hernán Alonso Salazar García

Subdirector Nacional de Servicios Académicos Junio 2022
Tabla de contenido
!;v†l;m7;Ѵ-†mb7-77b7࢙1ঞ1- Ɠ

-Ѵ-0u-v1Ѵ-ˆ; Ɣ

olr;|;m1b- Ɣ

$;l-Ɛĺ †m7-l;m|ov7;;ˆ-Ѵ†-1bॕm7;oѴझঞ1-vি0Ѵb1-v ѵ

;v1ubr1bॕm7;Ѵ|;l- ѵ

$;l-Ƒĺm=ot†;‹ঞrov7;;ˆ-Ѵ†-1bॕm Ѷ

m=ot†;v7;;ˆ-Ѵ†-1bॕm7;oѴझঞ1-vি0Ѵb1-v Ѷ

$brov7;;ˆ-Ѵ†-1bॕm Ɛƒ

-lrov7;bmˆ;vঞ]-1bॕm;m;ˆ-Ѵ†-1bॕm Ɛѵ

!†|-v7;-11bॕm ƐѶ

$;l-ƒĺ"bv|;l-v7;;ˆ-Ѵ†-1bॕm;moѴol0b- ƑƐ

"bv|;l--1bom-Ѵ7;ˆ-Ѵ†-1bॕm7;;vঞॕm‹!;v†Ѵ|-7ovķ"! ƑƐ

m7b1-7ou;v ƑƑ

Ѵov-ubo ƑƓ

bv|-7;u;=;u;m1b-v ƑƔ
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Resumen de la unidad didáctica

-†mb7-77b7࢙1ঞ1-ľ-;ˆ-Ѵ†-1bॕm7;Ѵ-vroѴझঞ1-vĿ bmb1b- ;Ѵ ruo1;vo 7; ;ˆ-Ѵ†-1bॕmķ ;m ;v; lol;m|o

ঞ;m; 1olo o0f;ঞˆo ;v|-0Ѵ;1;u Ѵ-v rubm1br-Ѵ;v 1-Ŋ
u-1|;uझvঞ1-v 7; Ѵov ruo1;vov 7; ;ˆ-Ѵ†-1bॕm 7; Ѵ-v
oѴझঞ1-v ি0Ѵb1-v 1om ;Ѵ ruorॕvb|o 7; =ou|-Ѵ;1;u
Ѵ-v 1-r-1b7-7;v bmvঞ|†1bom-Ѵ;v r-u- =oul†Ѵ-uķ 7bŊ
u;11bom-uķ o 1omo1;u Ѵov blr-1|ov t†; ruo7†1;m
Ѵ-vlbvl-v;mѴ-voѴ†1bॕm7;Ѵovruo0Ѵ;l-vvo1b-Ŋ
Ѵ;vĺ-u-|-Ѵ;vCm;vv;ou]-mbŒ-u࢙Ѵ-†mb7-7;m|u;v
|;l-vĹѴovl-u1ov|;ॕub1ov‹1om1;r|†-Ѵ;v1omѴov
1†-Ѵ;vv;7bv;ो-mѴovruo‹;1|ov7;bmˆ;vঞ]-1bॕm;m
;ˆ-Ѵ†-1bॕmķ Ѵ-v u†|-v 7; -11bॕm t†; v; ;v|-0Ѵ;1;m
;mѴ-;ˆ-Ѵ†-1bॕm7;oѴझঞ1-vি0Ѵb1-v‹rouিѴঞlo
v;ru;v;m|-;Ѵ"bv|;l--1bom-Ѵ7;ˆ-Ѵ†-1bॕm7;
;vঞॕm‹!;v†Ѵ|-7ovŐ"!ő7;Ѵ ;r-u|-l;mŊ
|o-1bom-Ѵ7;Ѵ-m;-1bॕmŐ őt†;;v;Ѵbmv|u†Ŋ
l;m|o1om;Ѵt†;v;;ˆ-Ѵি-mѴ-vroѴझঞ1-v‹ѴovruoŊ
]u-l-v7;Ѵo0b;umo-1bom-Ѵĺ
v;=oul†Ѵ-mѴovbm7b1-7ou;v‹v;|u-Œ-Ѵ-or;u-1bॕm
t†;l-|;ub-ѴbŒ-Ѵ-voѴझঞ1-vি0Ѵb1-vķ1omvঞ|†‹࣐mŊ
7ov;;m;Ѵ1omf†m|o7;ˆ-Ѵou;vt†;7;0;1omo1;u;Ѵ
;ˆ-Ѵ†-7ou1olor-u|;blrou|-m|;;m;Ѵruo1;vo7;
7bv;ोo7;Ѵ-bmˆ;vঞ]-1bॕm1omCm;v7;;ˆ-Ѵ†-1bॕmĺ
- &mb7-7 v; 1om1;m|u- ;m Ѵ-v l;|o7oѴo]झ-v l;Ŋ
7b-m|; o |-l0b࣐m ѴѴ-l-7ov 1om1olb|-m|;v ‹ Ѵov
l࣐|o7ov ;Š ŋ rov|ķ ‹- t†; bm|;um-1bom-Ѵl;m|; Ѵ-
;ˆ-Ѵ†-1bॕm;Šŋ-m|;v;ˆbm1†Ѵ--Ѵovruo1;vov7;
rѴ-m;-1bॕm;mѴ-;|-r-7;=oul†Ѵ-1bॕm7;Ѵ-voѴझŊ
ঞ1-vি0Ѵb1-vĺ

m;v|-&mb7-7v;1omo1;u࢙;Ѵl࣐|o7oķѴovo0f;ঞŊ
ˆov‹l;|-v|u-Œ-7-v;mѴ-roѴझঞ1-r-u-u;-ѴbŒ-u;Ѵ
1om|uoѴl;7b-m|;Ѵ-;ˆ-Ѵ†-1bॕm;Šrov|ķr-uঞ;m7o
7;Ѵ_;1_oķt†;Ѵ-;ˆ-Ѵ†-1bॕm7;roѴझঞ1-1olb;mŒ-
;m;Ѵlol;m|o;mt†;v;=oul†Ѵ-;Ѵruo0Ѵ;l-ķ-ѴѴझ

4
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ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Palabras
clave
• Evaluación
• Políticas Públicas
• Rutas de acción
• Métodos
• Constructivismo
• Campos
• Tipos de evaluación

Competencia
7;mঞC1-Ѵov;Ѵ;l;m|ovt†;;vŊ
|u†1|†u-m Ѵ- ;ˆ-Ѵ†-1bॕm 7; Ѵ-v
oѴझঞ1-vি0Ѵb1-v1olo†mঞro
7;_;uu-lb;m|-t†;r;ulb|;7bŊ
u;11bom-uѴ--11bॕmrি0Ѵb1-ķ1om
;ѴCm7;=ou|-Ѵ;1;uѴ-v1-r-1b7-Ŋ
7;v =u;m|; -Ѵ ruo1;vo 7; |ol-
7;7;1bvbom;vĺ

5

Descripción del tema
-v;ˆ-Ѵ†-1bom;v7;Ѵ-voѴझঞ1-vি0Ѵb1-vv;1omvŊ
ঞ|†‹;m;m†m-_;uu-lb;m|-t†;r;ulb|;-Ѵ]o0b;uŊ
mo 7-u 7bu;11bom-lb;m|o - v†v -11bom;v l;7b-m|;
†m f†b1bo 7; ˆ-Ѵou t†; bmˆoѴ†1u- †m 7bv;ोo 7; bmŊ
ˆ;vঞ]-1bॕm1omCm;v7;;ˆ-Ѵ†-1bॕmĸ7bv;ोot†;v;
1bu1†mv1ub0;-Ѵ-bmˆ;vঞ]-1bॕmvo1b-Ѵrou|;m;u†m-
ru;o1†r-1bॕm;mѴ-voѴ†1bॕm7;ruo0Ѵ;l-vvo1b-Ѵ;vķ
rou|;m;u†mbm|;u࣐v-1-7࣐lb1o;mѴ-1omv|u†11bॕm
7;Ѵ-|;ouझ-vo1b-Ѵķ‹v;1omv|u†‹;;m0-v;-ru†;0-v
;lrझub1-v-7;1†-7-v‹v;Ѵ;11bom-7-v1om†mCmo
;m ;Ѵ l-u1o 7; †m vbv|;l- 7; ru†;0-v ;lrझub1-v
Ő!-]झmƐƖƖƓőĺ
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PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
Tema 1
Fundamentos de evaluación
de políticas públicas
ov7bv;ोovbmˆ;vঞ]-ঞˆovvoml†‹ˆ-ub-7ov‹7bŊ
ˆ;uvovķѴov1†-Ѵ;vv;1omvঞ|†‹;m-r-uঞu7;l࣐|oŊ
7ov1†-mঞ|-ঞˆov‹1†-Ѵb|-ঞˆovt†;ķ7;-1†;u7o-
Ѵov;m=ot†;vķѴov-v†m|ovrou;ˆ-Ѵ†-uķѴovঞ;lrovķ
;|1ĺķ7;|;ulbm-mѴ-1omv|u†11bॕm7;Ѵ7bv;ोobmˆ;vঞŊ
]-ঞˆor-u-;ˆ-Ѵ†-uѴ-roѴझঞ1-oruo]u-l-ĺ
-ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-vŐőmovoѴo
Ѵ-_-1;mѴovo0b;umovķ|-l0b࣐m-];m|;vrubˆ-7ov‹
Ѵ--1-7;lb-u;-ѴbŒ-m;ˆ-Ѵ†-1bॕm7;࣐v|-vķrou|-m|oķ
;vblrou|-m|;|;m;u;m1†;m|--Ѵ]†mov;Ѵ;l;m|ov
t†;7;Cm;mѴ-;ˆ-Ѵ†-1bॕm7;ĺĹ
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Ŏ -v oѴझঞ1-v ি0Ѵb1-v Őő vom †m voѴo ruoŊ

1;vo 1om ˆ-ubov lol;m|ov Ő=oul†Ѵ-1bॕmķ blŊ
rѴ;l;m|-1bॕmķ ;ˆ-Ѵ†-1bॕmő ;m ;Ѵ t†; Ѵov ru;Ŋ
v†r†;v|ov t†; 7b;uom bmb1bo - Ѵ- =oul†Ѵ-1bॕm
r†;7;m1-l0b-u;m;Ѵঞ;lroĺ

Ŏ Ѵ ;ˆ-Ѵ†-7ou ;v †m -1|ou t†; 7;r;m7; 7;

lol;m|ovroѴझঞ1ov‹t†;v;;m1†;m|u-ķ1-vb
vb;lru;ķbml;uvo;m†m-u;Ѵ-1bॕm1om|u-1|†-Ѵ
t†;ѴoѴblb|-ķrou|-m|oķ;Ѵmbˆ;Ѵ7;o0f;ঞˆb7-7
7;Ѵbmˆ;vঞ]-7ou;v|-u࢙1olruol;ঞ7-rouѴov
ঞ;lrov1om|u-1|†-Ѵ;vķ;Ѵ1om|u-|-m|;ķѴ-vru;Ŋ
vbom;vroѴझঞ1-vķ;|1ĺ
vm;1;v-ubou;1omo1;ut†;;Ѵ;ˆ-Ѵ†-7ou7;0;u;vŊ
Ŏ orি0Ѵb1omovb;lru;;v;v|-|-Ѵķr;uo;Ѵv|-Ŋ
rom7;u-†ml-u1o࣐ঞ1ot†;]-u-mঞ1;v†=†m1bॕm
7oѴou;]†Ѵ-‹ঞ;m;;Ѵ7;0;u7;]-u-mঞŒ-uv†
vo1b-Ѵķrou|-m|oķmovoѴo;Ѵ7bv;ोobmˆ;vঞ]-ঞˆo;v
1-u࢙1|;uvo1b-Ѵĺ
=†m7-l;m|-Ѵķ |-l0b࣐m ;v m;1;v-ubo v-0;u 1ॕlo ‹
Ŏ Ѵ7bv;ोo7;Ѵ-bmˆ;vঞ]-1bॕm;vѴ-rb;Œ-1Ѵ-ˆ; ;mt†࣐lol;m|ov;ru;v;m|-mѴovu;v†Ѵ|-7ovķ;ѴѴov
r-u-†m-0†;m-;ˆ-Ѵ†-1bॕmķ1omv|u†‹;m7oѴ-v 7;0;u࢙mbmY†bu;mѴ-v7;1bvbom;vroѴझঞ1-vt†;-=;1Ŋ
ru;]†m|-v-7;1†-7-vt†;7;0;m_-1࣐uv;Ѵ;- |-u-mѴ-vo1b;7-7ĺ
Ѵ-roѴझঞ1-o;Ѵruo]u-l-ĺ

7

Enfoque y tipos de evaluación
Enfoques de evaluación de Políticas Públicas
-v|u-mv=oul-1bom;v7;Ѵlo7;Ѵo7;7;v-uuoѴѴot†;
|†ˆb;uomѴ†]-u-r-uঞu7;Ѵ-7࣐1-7-7;ƐƖƕƏķ1om
Ѵ-blrѴ;l;m|-1bॕm7;u;=oul-vbmvঞ|†1bom-Ѵ;v-Ѵov
v|-7ov‹;vr;1b-Ѵl;m|;-v†vCm-mŒ-v‹|-l-ोoķ
|u-f;uom1omvb]oѴ-m;1;vb7-77;;ˆ-Ѵ†-uѴ--11bॕm
rি0Ѵb1-ķ 1olo l;1-mbvlo t†; r;ulbঞ;u- _-1;u
l࢙v;C1b;m|;;Ѵ†vo7;u;1†uvov‹1olo1om7b1bॕm
r-u- ;Ѵ -v;]†u-lb;m|o 7; 1†lrѴblb;m|o 7; l;|-v
-vo1b-7-v-Ѵ-7;†7-;Š|;um-ĺ
m ;v; 1om|;Š|oķ Ѵ- ;ˆ-Ѵ†-1bॕm 7; roѴझঞ1-v ‹ ruoŊ
]u-l-v rি0Ѵb1ov 1ol;mŒॕ - †v-uv; 1om l-‹ou bmŊ
|;mvb7-7ķ Ѵo t†; _- 1omѴѴ;ˆ-7o ;Ѵ v†u]blb;m|o 7;
7bˆ;uvov ;m=ot†;vķ t†; u;vrom7;m - m;1;vb7-7;v
;vr;1झC1-v7;Ѵ-vbmvঞ|†1bom;vrি0Ѵb1-v‹-Ѵlo7;Ŋ
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PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
Tema 2
Ѵo7;7;v-uuoѴѴoĺѴu;vr;1|o1-0;u;v-Ѵ|-ut†;;m
l࣐ub1--ঞm-v;_-;v|-0Ѵ;1b7o†m-ru;=;u;m1b--
;m=ot†;v 7; ;ˆ-Ѵ†-1bom;v 7; 1ou|; ;1omolb1bv|-ķ
Ѵov1†-Ѵ;v†ঞѴbŒ-mrubm1br-Ѵl;m|;l࣐|o7ov1†-mঞŊ
|-ঞˆov7;-m࢙ѴbvbvķѴot†;u;vrom7;7bu;1|-l;m|;-
Ѵ-vm;1;vb7-7;v7;†m-;1omolझ-7;Ѵb0u;l;u1-7oĺ
m oѴol0b-ķ - r;v-u 7; Ѵov l;1-mbvlov 7;
rѴ-mbC1-1bॕm ;v|-0Ѵ;1b7ov 7;v7; Ѵ- 7࣐1-7- 7;
ƐƖѵƏķvoѴo;v_-v|-;Ѵbmb1bo7;Ѵ-1omvঞ|†1bॕm
7; ƐƖƖƐķ t†; v; Cf-m Ѵov Ѵbm;-lb;m|ov 7; †m
lo7;Ѵo 7; ;ˆ-Ѵ†-1bॕm 7; Ѵ- ];vঞॕm rি0Ѵb1-ĺ
v|o v; _bŒo r;mv-m7o ;m Ѵ- m;1;vb7-7 7; †m
l-u1o7;u;m7b1bॕm7;1†;m|-vt†;]-u-mঞŒ-Ŋ
u- †m- ];vঞॕm l࢙v |u-mvr-u;m|;ķ ‹ 1olo †m

bmv†lo =†m7-l;m|-Ѵ r-u- 7;vlom|-u =oul-v
7bv1u;1bom-Ѵ;v;m;Ѵl-m;fo7;Ѵovu;1†uvovrিŊ
0Ѵb1ovĺŐ-†m-‹ķ-1_ॕmƑƏƐƐőĺ
-‹7ovl-m;u-v7;7;CmbuѴov7bvঞm|ov;m=ot†;v
;m;ˆ-Ѵ†-1bॕm7;oѴझঞ1-vি0Ѵb1-vĺ-rubl;u-ঞ;Ŋ
m;t†;ˆ;u1om;Ѵ-vr;1|o;rbv|;loѴॕ]b1oķ;Ѵ1†-Ѵ
7;Cm;|;l-v=†m7-l;m|-Ѵ;vr-u-;Ѵ7;v-uuoѴѴo7;Ѵ-
bmˆ;vঞ]-1bॕm ;ˆ-Ѵ†-ঞˆ- |-Ѵ;v 1olo ঞro 7; bm=ouŊ
l-1bॕmķˆ-ub-0Ѵ;v7;-m࢙Ѵbvbvķ7bv;ोo7;ruo1;vo7;
;ˆ-Ѵ†-1bॕmķr-uঞ1br-m|;v7;Ѵruo1;voķ;m|u;o|uovĺ
mv;]†m7oѴ†]-uķѴov;m=ot†;vv;r†;7;m7;Cmbu
7;-1†;u7o-Ѵovruo1;vovr-u-Ѵov1†-Ѵ;vv;†ঞѴbŒ-
Ѵ-;ˆ-Ѵ†-1bॕmĺ
Ѵ=-1|ou;rbv|;loѴॕ]b1o;v=†m7-l;m|-Ѵ;m;Ѵ7;Ŋ
v-uuoѴѴo 7; Ѵov 7bvঞm|ov ;m=ot†;v 7; ;ˆ-Ѵ†-1bॕm
7;oѴझঞ1-vি0Ѵb1-v‹;v|࢙-m1Ѵ-7o-Ѵ1-u࢙1|;ubmŊ
ˆ;vঞ]-ঞˆot†;blrѴb1-†m;f;u1b1bo;ˆ-Ѵ†-ঞˆoĺov
rubl;uov 7;v-uuoѴѴov ;m ;ˆ-Ѵ†-1bॕm 7; ruo]u-l-vķ
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PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
t†;;v|-0-mbmvrbu-7ov;mѴ-;ˆ-Ѵ†-1bॕm;7†1-ঞˆ-ķ
|;mझ-m=†;u|;v1blb;m|ov;m†m-r;uvr;1ঞˆ-rovbŊ
ঞˆbv|-7;Ѵ;f;u1b1bobmˆ;vঞ]-ঞˆoķѴot†;v;|u-7†fo
;m-vr;1|ov1om1u;|ov1oloѴ-;Šr;ubl;m|-1bॕm‹
;Ѵ;v|-0Ѵ;1blb;m|o7;]u†rov7;1om|uoѴĺोovl࢙v
|-u7;ķ-m|;Ѵ-vѴblb|-1bom;v7;Ѵov;m=ot†;vu-1boŊ
m-Ѵ;v‹rovbঞˆbv|-vķv;7;v-uuoѴѴ-uomo|u-vr;uvr;1Ŋ
ঞˆ-v ;ˆ-Ѵ†-ঞˆ-v 1om ;m=ot†;v ;rbv|;loѴॕ]b1ov
†0b1-7ov;m;Ѵ1omv|u†1ঞˆbvloķ;Ѵrov|rovbঞˆbvlo
‹Ѵ-|;ouझ-1uझঞ1-ĺ
-v 7b=;u;m1b-v ;rbv|;loѴॕ]b1-v ;m Ѵov ;m=ot†;v
ঞ;m;m †m- ]u-m ˆ-ub;7-7 7; blrѴb1-1bom;v ru࢙1ঞŊ
1-vĺ ou ;f;lrѴoķ Ѵ-v r;uvr;1ঞˆ-v rovbঞˆbv|-v rubŊ
ˆbѴ;]b-m ;Ѵ †vo 7; l࣐|o7ov 1†-mঞ|-ঞˆov r-u- Ѵ-
o0|;m1bॕm7;bm=oul-1bॕmķlb;m|u-vt†;r;uvr;1ঞŊ
ˆ-v1omv|u†1ঞˆbv|-vঞ;m;m†m࣐m=-vbv;ml࣐|o7ov
1†-Ѵb|-ঞˆovĺ |uov -vr;1|ov 1olo ;Ѵ uoѴ ‹ Ѵblb|-Ŋ
1bom;v7;Ѵ;ˆ-Ѵ†-7ouঞ;m;mv†0-v;;m7b=;u;m1b-v
;rbv|;loѴॕ]b1-vĸ -vझķ ;m Ѵ- r;uvr;1ঞˆ- rovbঞˆbv|-
;Ѵ;ˆ-Ѵ†-7ou;v-Ѵ]†b;m-f;mo-v†o0f;|o7;;v|†Ŋ
7bo‹rou|-m|ov†uoѴv;Ѵblb|--;v|†7b-uѴo7;v7;
ľ-=†;u-Ŀķ 1-vo 1om|u-ubo 7; †m- r;uvr;1ঞˆ- 1omvŊ
|u†1ঞˆbv|-;m7om7;;Ѵ;ˆ-Ѵ†-7our†;7;|;m;u†m-
u;Ѵ-1bॕm 1;u1-m- ‹ r-uঞ1br-ঞˆ- 1om ;Ѵ o0f;|o 7;
;v|†7boķv;-;v|;†m-ro0Ѵ-1bॕmoѴovlb;l0uov7;
†m-ou]-mbŒ-1bॕmĺ
- 1Ѵ-vbC1-1bॕm 7; ;m=ot†;v 7; ;ˆ-Ѵ†-1bॕm 7;
-1†;u7o - v† Cm-Ѵb7-7ķ v; 7;|;ulbm- ;m =†m1bॕm
7; Ѵov 7bvঞm|ov ruo1;vov roѴझঞ1ov ‹ ;1omॕlb1ov

1o‹†m|†u-Ѵ;vķt†;7;Cm;mt†;ঞro7;;ˆ-Ѵ†-1bॕm
t†;v;m;1;vb|-ĺvझķ-m|;Ѵ-m;1;vb7-77;†m-];vŊ
ঞॕm rি0Ѵb1- l࢙v |u-mvr-u;m|; ‹ l࢙v ;C1b;m|;ķ v;
_-m 7;v-uuoѴѴ-7o ;ˆ-Ѵ†-1bom;v 7; ];vঞॕm ou]-mbŊ
Œ-1bom-Ѵ ;m 7bvঞm|ov mbˆ;Ѵ;vķ |-Ѵ;v 1olo 1om|uoѴ
bm|;umoķ ];vঞॕm 7; 1-Ѵb7-7ķ vbv|;l-v 7; ];vঞॕmķ
;m|u; o|uovĺ  Ѵ- r-u 7;Ѵ 7;v-uuoѴѴo 7; ;v|; ঞro
7; ;ˆ-Ѵ†-1bom;vķ v; _-m ;v|-0Ѵ;1b7o 7bvঞm|-v ˆ-Ŋ
ub-0Ѵ;v7;-m࢙Ѵbvbvķ;m|u;Ѵ-vt†;v;;m1†;m|u-m;Ѵ
-11;vo - 0b;m;v ‹ v;uˆb1bovķ |;1moѴo]झ-ķ ঞ;lrovķ
r;u1;r1bॕm1b†7-7-m-ķ1olrou|-lb;m|o7;=†m1boŊ
m-ubovķ;m|u;o|uovĺ
]†-Ѵl;m|;ķv;_-m7;v-uuoѴѴ-7oo|uoঞro7;;ˆ-Ŋ
Ѵ†-1bom;vķt†;ķ-†mt†;mov;1bu1†mv1ub0;m7bu;1|-Ŋ
$-0Ѵ-Ɛĺm=ot†;v7;;ˆ-Ѳ†-1bࡱm7;roѲ࠸ࢼ1-v‹v†Cm-Ѳb7-7
Enfoque de
Metodología predominante
evaluación
Ŏ †-mঞC1-1bॕm7;ˆ-ub-0Ѵ;v
Ŏ uo]u-l-1bॕmѴbm;-Ѵ
m=ot†;7;-m࢙Ѵbvbv Ŏ (-ub-1bॕm7;ѴrѴ-m
7;vbv|;l-v
Ŏ m࢙Ѵbvbv7;1ov|oņruo7†1|o
Ŏ ࣐|o7ov1†-mঞ|-ঞˆov
10
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
l;m|;-Ѵ࢙l0b|o7;Ѵ-voѴझঞ1-vি0Ѵb1-vķvझঞ;m;m
†m-;v|u;1_-u;Ѵ-1bॕm7;ubˆ-7-7;-vr;1|ovblrouŊ
|-m|;v1olo;Ѵou]-mbŒ-1bom-Ѵ‹7;Ѵ-;v|u†1|†u-7;
ruoˆbvbॕm7;0b;m;v‹v;uˆb1bovĺou;f;lrѴoķ;ˆ-Ŋ
Ѵ†-1bom;v 1olo v-ঞv=-11bॕm 7; †v†-ubovķ 7; 7;vŊ
;lr;ोo Ѵ-0ou-Ѵķ 7; ub;v]ovķ vom blrou|-m|;v - Ѵ-
_ou-7;;vঞl-u1-7-†m-7;Ѵ-v7bl;mvbom;v7;Ѵov
ruo]u-l-voroѴझঞ1-vt†;v;ˆ-m-;ˆ-Ѵ†-uķ1omvঞŊ
|†‹࣐m7ov;1olo=†;m|;7;bm=oul-1bॕmu;Ѵ;ˆ-m|;ĺ
1omঞm†-1bॕmv;v;ो-Ѵ-mѴov;m=ot†;v7;;ˆ-Ѵ†-Ŋ
1bॕm l࢙v blrou|-m|;vķ v†v l;|o7oѴo]झ-vķ Cm;v ‹
rি0Ѵb1ov-Ѵovt†;;v|࢙m7bub]b7ovĹ
A quién va
Fines
dirigido
bu;1ঞˆov‹
-‹ou;C1b;m1b-
;1omolbv|-v
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Enfoque de A quién va
Metodología predominante Fines
evaluación dirigido

Ŏ 0f;ঞˆovĹ =oul†Ѵ-7ov ņ ѴoŊ

]u-7ov
Ŏ 7;mঞC1--t†b࣐mˆ-7bub]b7o
ˆ-Ѵ†-1bॕm7;o0f;Ŋ Ŏ -‹ouruo7†1ঞˆb7-7 bu;1ঞˆov
Ŏ 7;mঞC1-u;vromv-0Ѵ;v‹u;vŊ
ঞˆov1om7†1|†-Ѵ;v Ŏ !;vromv-0bѴb7-7 rvb1ॕѴo]ov
romv-0bѴb7-7;v
Ŏ ࣐|o7ov1†-Ѵb|-ঞˆov‹1†-mŊ
ঞ|-ঞˆov

Ŏ 7;mঞC1-1bॕm 7; ;=;1|ov 1oŊ

Ѵ-|;u-Ѵ;v Ŏ Ѵ;11bॕm 7; 1Ѵb;m|;v Ŋ
Ŏ Ѵb;m|;v
Ŏ 7;mঞC1-ublru;ˆbv|ov †v†-ubov
ˆ-Ѵ†-1bॕmvbmo0Ŋ Ŏ b†7-7-mझ-v
f;ঞˆov Ŏ ࣐|o7ov7;;Ѵ;11bॕmrি0Ѵb1- Ŏ &ঞѴb7-7vo1b-Ѵ
Ŏ !;vromv-0Ѵ;v
Ŏ ࣐|o7ov1†-Ѵb|-ঞˆov‹1†-mŊ Ŏ (-Ѵourি0Ѵb1o
ঞ|-ঞˆov

Ŏ omv|u†‹; Ѵbv|- 7; 1_;t†;o

r-u- 1om|-0bѴbŒ-u ‹ u;]bv|u-u
ˆ-ub-1bom;v
Ŏ omv|u†‹;7-|ov Ŏ !;-ѴbŒ-u bmˆ;m|-ubov 7;
Ѵov ;=;1|ov 7; Ѵ- bm|;uŊ Ŏ bu;1ঞˆov
ˆ-Ѵ†-1bॕm Ŏ of†Œ]-ķvoѴ-l;m|;l†;v|u- ˆ;m1bॕmrি0Ѵb1- Ŏ b†7-7-mझ-v
7;v1ubrঞˆ- Ѵov7-|ov
Ŏ omv|u†‹; 7-|ov r-u- Ŏ !;vromv-0Ѵ;v
Ŏ Ѵ o0f;ঞˆo 7;Ѵ ruo]u-l- mo Ѵ-|ol-7;7;1bvbom;v
;vv†ruo0Ѵ;l-
Ŏ ࣐|o7ov1†-mঞ|-ঞˆov‹1†-Ŋ
Ѵb|-ঞˆov

Ŏ !;-ѴbŒ-1bॕm7;7b-]mॕvঞ1ov
Ŏ †-mঞC1-1bॕm7;ˆ-ub-0Ѵ;v
Ŏ m࢙Ѵbvbv7;ѴrѴ-m Ŏ bu;1ঞˆov
b-]movঞ1-u;b7;mঞC1-u
ˆ-Ѵ†-1bॕm1Ѵझmb1- Ŏ †lrѴblb;m|o7;l;|-v Ѵov=-ѴѴov;m;Ѵruo1;vo Ŏ b†7-7-mझ-v
r-u-Ѵ-|ol-7;7;1bvbom;v Ŏ !;vromv-0Ѵ;v
Ŏ m࢙Ѵbvbv7;o0f;ঞˆovѴo]u-7ov
rou=†;u-7;ѴrѴ-m
Ŏ ࣐|o7ov1†-mঞ|-ঞˆov

11
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Enfoque de A quién va
Metodología predominante Fines
evaluación dirigido

Ŏ ࣐|o7ov1olr-u-ঞˆov
Ŏ !;lrѴ-Œ- Ѵov ˆ-Ѵou;v 7; Ѵ-
roѴझঞ1-rouˆ-Ѵou;v7;Ѵ7;0;u Ŏ bu;1ঞˆov
ˆ-Ѵ†-1bॕm v;u rou|-u;m;Ѵ7;0-|; Ŏ b†7-7-mझ-v
moul-ঞˆ- Ŏ ";-v†l;;Ѵub;v]o7;†m-roŊ roѴझঞ1o‹moul-ঞˆo
vb1bॕml࢙v;Š|;um- Ŏ !;vromv-0Ѵ;v

Ŏ ࣐|o7ov1†-Ѵb|-ঞˆov‹1†-mŊ
ঞ|-ঞˆov

Ŏ bu;1ঞˆov
;1b7bu7;l-m;u-7bu;1|-
ˆ-Ѵ†-1bॕm &ঞѴbŒ-1ub|;ubov1b;mঠC1ovt†; Ŏ b†7-7-mझ-v
;mѴ-v7;1bvbom;v7;Ѵ-
;Šr;ubl;m|-Ѵ vom;v|-0Ѵ;1b7ovrou;Ѵ;ˆ-Ѵ†-7ou
roѴझঞ1- Ŏ !;vromv-0Ѵ;v

Ŏ bu;1ঞˆov
Ŏ b;]-Ѵ-u;-Ѵb7-7o0f;ঞˆ- Ŏ $࣐1mb1ov
ˆ-Ѵ†-1bॕm7;v7;
Ŏ - u;-Ѵb7-7 ;v †m- 1omv|u†1Ŋ omv|u†11bॕm7; Ŏ Ѵb;m|;v
;Ѵomv|u†1ঞˆbvlo
1bॕm1omf†m|-7;bm7bˆb7†ov‹ 1omv;mvov
u-7b1-Ѵ Ŏ b†7-7-mझ-v
]u†rov
Ŏ !;vromv-0Ѵ;v

†;m|;Ĺॕr;Œķ†Lm]|omŐƑƏƐѵőĺ

olov;ˆbv†-ѴbŒ-;mѴ-|-0Ѵ--m|;ubouķѴov;m=ot†;v7;;ˆ-Ѵ†-1bॕmঞ;m;mblrѴb1-1bom;vl;|o7oѴॕ]b1-v1omŊ
1u;|-vķt†;Ѵ;vr;ulb|;7;v-uuoѴѴ-uѴovo0f;ঞˆovrѴ-m|;-7ov‹t†;-v†ˆ;Œu;vrom7;m-Ѵ-vm;1;vb7-7;v7;
bm=oul-1bॕm7;7bvঞm|ovrি0Ѵb1ov-Ѵovt†;ˆ-7bub]b7oķ‹-v;-m7bu;1ঞˆovķ|࣐1mb1ovķroѴझঞ1ovķ1b†7-7-movo
|o7oঞro7;rি0Ѵb1ovĺ"bm;l0-u]oķ†mu-v]o1olিm;m|o7ovѴovঞrov7;;ˆ-Ѵ†-1bॕmķ;vt†;v†vu;v†Ѵ|-7ov
vom=†;m|;rubl-ub-7;bm=oul-1bॕmr-u-Ѵ-|ol-7;7;1bvbom;v7;Ѵ]o0b;umoķ;mѴou;Ѵ-1bom-7o-Ѵ-];vঞॕm
‹u;v†Ѵ|-7ov7;v†bm|;uˆ;m1bॕmķѴot†;Ѵ;r;ulb|;|ol-ul;7b7-v1om1u;|-v1olou;-f†v|;vķ1b;uu;v7;ruoŊ
]u-l-vo1-l0bov7;oub;m|-1bॕm7;roѴझঞ1-vĺ

12

Tipos de evaluación
-v =oul-v 7; 1Ѵ-vbC1-1bॕm 7; Ѵov 7bvঞm|ov ঞrov
;ˆ-Ѵ†-1bॕm |ol-m ;m 1omvb7;u-1bॕm |u;v ˆ-ub-0Ѵ;v
=†m7-l;m|-Ѵ;vĹ ঞ;lroķ -Ѵ1-m1; ‹ -1|ou;vĺ $b;lŊ
ro _-1; u;=;u;m1b- -Ѵ lol;m|o ;m t†; v; u;-ѴbŒ-
Ѵ-;ˆ-Ѵ†-1bॕmķvb;v-m|;vķ7†u-m|;o7;vr†࣐v7;Ѵ-
r†;v|- ;m l-u1_- 7;Ѵ ruo]u-l- o roѴझঞ1-ĺ Ѵ1-mŊ
1;ঞ;m;t†;ˆ;u1omѴovo0f;ঞˆov‹Ѵझlb|;vt†;v;
rѴ-m|;-mķ1oloѴor†;7;v;u;ѴѴ†]-u7om7;v;-rѴbŊ
1-ķ;Ѵruo7†1|o;vr;u-7oķ;m|u;o|uovĺѴ|;l-7;
-1|ou;vu;C;u;-t†b࣐m;v_-1;mѴ-;ˆ-Ѵ†-1bॕm‹;Ѵ
uoѴ7;ѴovblrѴb1-7ov;mѴ-lbvl-ĺ
-7;Cmb1bॕm7;Ѵঞ;lro7;;ˆ-Ѵ†-1bॕm7;0;_-1;uŊ
v;|ol-m7o;m1omvb7;u-1bॕmѴ-7bvromb0bѴb7-7ru;Ŋ
v†r†;v|-Ѵ‹1-r-1b7-7ou]-mbŒ-1bom-Ѵr-u-_-1;uѴoķ
;v7;1but†;vb_-‹Ѵblb|-1bom;v;1omॕlb1-v=†;uŊ
|;vķ r†;7; u;v†Ѵ|-u l࢙v ;1omॕlb1o u;-ѴbŒ-u †m-
;ˆ-Ѵ†-1bॕm -m|;v 7; Ѵ- bm|;uˆ;m1bॕmķ t†; ruoˆ;-
bm=oul-1bॕmru;Ѵblbm-ut†;r;ulb|-u;-ѴbŒ-u-f†v|;v
-ѴovrѴ-m;-7oĺ"bѴot†;v;ru;|;m7;;v;Ѵlom|-f;
7;†mvbv|;l-7;;ˆ-Ѵ†-1bॕm‹lomb|ou;ovo0u;Ѵ-
l-u1_-ķ;vm;1;v-ubo7bvrom;u7;†m;t†bro;vr;Ŋ
1b-ѴbŒ-7o7;7b1-7o;Š1Ѵ†vbˆ-l;m|;-;v--1ঞˆb7-7
‹ t†; |;m]- Ѵ- 1-r-1b7-7 7;m|uo 7; Ѵ- ;v|u†1|†Ŋ
u-ou]-mbŒ-1bom-Ѵ7;u;-ѴbŒ-uv†v-1ঞˆb7-7;vvbmѴ-
orovb1bॕm7;=†m1bom-ubovbmˆoѴ†1u-7ov†o|uoঞro
7;Ѵblb|-1bom;vĺ
13
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
-7;Cmb1bॕm7;Ѵ-Ѵ1-m1;7;Ѵ-;ˆ-Ѵ†-1bॕmr-v-rou
Ѵ-1-u-1|;ubŒ-1bॕmru;ˆb-7;ruo]u-l-t†;v;ru;Ŋ
|;m7; ;ˆ-Ѵ†-uķ Ѵ- 7;Cmb1bॕm 7; †m-v ru;]†m|-v
oub;m|-7ou-vru;Ѵblbm-u;vķѴ-1omv|u†11bॕm7;Ѵ-1-Ŋ
7;m-7;ˆ-Ѵouou;v†Ѵ|-7ov;vr;u-7ovķѴ-1-7;m-7;
;m|u;]-Őu;Ѵ-1bom;v;m|u;-1|ou;vt†;7;Cm;mѴ-blŊ
rѴ;l;m|-1bॕmķ l-r;o 7; bm=oul-1bॕm ;Šbv|;m|; ‹
m;1;v-ub-ķѴ-1omv|u†11bॕm7;_brॕ|;vbvru;Ѵblbm-u;v
‹Cm-Ѵl;m|;ķѴ-7;Cmb1bॕm7;o0f;ঞˆov1om0-v;;m
Ѵov-vr;1|ovt†;v;ru;|;m7;;ˆ-Ѵ†-uĺ
mѴ-7;Cmb1bॕm7;Ѵov-1|ou;vt†;bm|;uˆb;m;mv;
7;0;m|ol-u;m1omvb7;u-1bॕm7ov-vr;1|ov=†mŊ
7-l;m|-Ѵ;vĹѴ-Ѵ;]bঞlb7-7‹;Ѵ]u-7o7;o0f;ঞˆb7-7
t†; v; ru;|;m7; |;m;uĺ - Ѵ;]bঞlb7-7 blrѴb1- Ѵ-
-1;r|-1bॕm7;t†b࣐m‹1ॕlo_-1;Ѵ-;ˆ-Ѵ†-1bॕmrou
r-u|;7;Ѵov-=;1|-7ov7;Ѵ-lbvl-ķ;v|ovb]mbC1-
t†;;v†m1ub|;ubo=†m7-l;m|-Ѵ-1ou7-ut†࣐ঞro7;
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

;ˆ-Ѵ†-1bॕmr†;7;];m;u-u†m-l-‹ou-1;r|-1bॕm‹
rou;m7;†ml;fou1om|;Š|or-u-Ѵ--rѴb1-1bॕm7;Ѵ-
lbvl-ĺѴ]u-7o7;o0f;ঞˆb7-7ঞ;m;t†;ˆ;u1omѴ-
rovb1bॕm 7;Ѵ ;ˆ-Ѵ†-7ou u;vr;1|o - Ѵov -vr;1|ov ‹
ro0Ѵ-1bom;v - ;ˆ-Ѵ†-uķ ;v 7;1bu vb v; |u-|- 7; †m
;ˆ-Ѵ†-7ou;Š|;umot†;|;m]--Ѵ]িml-u];m7;bmŊ
7;r;m7;m1b-7;Ѵov;ˆ-Ѵ†-7ovķo†m;ˆ-Ѵ†-7oubmŊ
|;umo t†; ;v|࣐ bmˆoѴ†1u-7o ;m Ѵ-v 7bm࢙lb1-v 7;Ѵ
o0f;|o7;;ˆ-Ѵ†-1bॕmĺ

mѴ-$-0Ѵ-Ƒv;;Šrom;mѴovrubm1br-Ѵ;vঞrov7;;ˆ-Ѵ†-1bॕmv;]িmѴ-v|u;vˆ-ub-0Ѵ;vĹ

$-0Ѵ-Ƒĺ$brov7;;ˆ-Ѳ†-1bࡱm

Perspectiva Tipo Características

m࢙Ѵbvbv-m|;v7;blrѴ;l;m|-1bॕm7;ruo]u-l-r-u-7;|;ulbm-u
ŠŊ-m|;
;=;1|ovt†;ruoˆo1-uझ-

";u;-ѴbŒ-†m-ˆ;Œv;_-7-7oѴ-bm|;uˆ;m1bॕm

Tiempo Ŏ bm࢙lb1-Ĺvr;ul-m;m|;ķvbuˆ;7;l;1-mbvlo7;-f†v|;-ѴruoŊ

]u-l-1om|uoѴ-7ov†7;v-uuoѴѴo
ŠŊrov|
Ŏ m|;ul;7b-Ĺ m࢙Ѵbvbv 7;vr†࣐v 7; 1b;u|o mbˆ;Ѵ 7; -ˆ-m1; 7;Ѵ ruoŊ
]u-l-
Ŏ bm-ѴĹm࢙Ѵbvbv7;vr†࣐v7;ѴCm7;Ѵ-;f;1†1bॕm7;Ѵruo]u-l-

14
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Perspectiva Tipo Características

uoˆ;;bm=oul-1bॕmvo0u;;Ѵruo]u;vo7;†mruo]u-l-r-u-1olr-Ŋ
";]†blb;m|o
u-uѴov-ˆ-m1;vѴo]u-7ov=u;m|;-Ѵ-vl;|-v

r;u-1bom;v ˆ-Ѵি-Ѵ-7bm࢙lb1-bm|;um-7;Ѵovou]-mbvlov7;;f;1†1bॕm‹Ѵov
;vঞॕm ˆझm1†Ѵovt†;;Šbv|;m;m|u;v†v1olrom;m|;v

b7;Ѵ-1-r-1b7-7bmvঞ|†1bom-Ѵt†;ঞ;m;†mruo]u-l-r-u-1†lrѴbu
mvঞ|†1bom-Ѵ
1omv†vo0f;ঞˆov

-1;†m-m࢙Ѵbvbvu࢙rb7o7;Ѵ--uঞ1†Ѵ-1bॕm‹1omvbv|;m1b-;m|u;bmv†Ŋ
f;1†ঞˆ-
Alcance lovķruo1;vovķruo7†1|ov‹u;v†Ѵ|-7ov;vr;u-7ov

uo7†1|ov‹ ;|;ulbm-t†࣐ruo7†1|ovv;;m|u;]-uom‹t†࣐u;v†Ѵ|-7ovv;];m;Ŋ
!;v†Ѵ|-7ov u-uom=u;m|;-Ѵovbmv†lovbmˆ;uঞ7ov

;|;ulbm-;Ѵblr-1|o-vo1b-7o;Š1Ѵ†vbˆ-l;m|;-Ѵ-bm|;uˆ;m1bॕm7;
lr-1|o
†mruo]u-l-

olr-u-|o7ovѴov1ov|ov‹0;m;C1bov7;†mruo]u-l--vb]m-7o†m
ov|oŊ;m;C1bo ˆ-Ѵoulom;|-uboķr;ulb|;1olr-u-1bom;vr-u-]-v|-u;m7b=;u;m|;v
v;1|ou;v

ov-1|ou;v7;†mruo]u-l-oruo‹;1|o;ˆ-Ѵি-mv†ruorbo|u-0-foķ
†|o;ˆ-Ѵ†-1bॕm
_;uu-lb;m|-7;];vঞॕm

Actores Šr;u|o-f;mo-Ѵruo‹;1|o;Š-lbm-m-vr;1|ov7;Ѵruo]u-l-ķ_;uu-Ŋ
Š|;um-
lb;m|-7;1om|uoѴ

-uঞ1br-ঞˆ- (-Ѵou-Ѵ-r;u1;r1bॕm1olobmv†lor-u-b7;mঞC1-u;Ѵu;v†Ѵ|-7o

†;m|;Ĺm=oul-1bॕm|ol-7-7;Ѵ-†झ--u-Ѵ-ˆ-Ѵ†-1bॕm7;oѴझঞ1-vি0Ѵb1-v ƑƏƐƑ

olov;r†;7;o0v;uˆ-u;m;Ѵ1†-7uo-m|;ubou_-‹†m-]u-mˆ-ub;7-77;ঞro7;;ˆ-Ѵ†-1bom;v7;v-uuoŊ
ѴѴ-7-v1omo0f;ঞˆov7;|;ulbm-7ov;m1o‹†m|†u-v;vr;1झC1-vķt†;v;r†;7;m-rѴb1-u7;r;m7b;m7o7;Ѵov
u;1†uvov;1omॕlb1ovt†;v;|;m]-ķѴ-ˆb-0bѴb7-7roѴझঞ1-ķѴ-1-r-1b7-7|࣐1mb1-‹;Ѵঞ;lrou;t†;ub7oĺ-
;Ѵ;11bॕm 7; 7;|;ulbm-7o ঞro 7; ;ˆ-Ѵ†-1bॕm 1omѴѴ;ˆ- u;|ov ;m ;Ѵ ࢙l0b|o 7; Ѵo |࣐1mb1o ŐloˆbѴbŒ-1bॕm 7;
u;1†uvov_†l-mov‹;1omॕlb1ovő‹roѴझঞ1oՆvo7;Ѵovu;v†Ѵ|-7ov7;Ѵ-;ˆ-Ѵ†-1bॕmķ0িvt†;7-7;Ѵl;fou
1om|;Š|or-u-Ѵ--rѴb1-1bॕmőĺ

15
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

Campos de investigación en evaluación

ov1-lrov7;bmˆ;vঞ]-1bॕm;m;ˆ-Ѵ†-1bॕm_-1;mu;=;u;m1b--Ѵov1;m|uov7;-11bॕm;ˆ-Ѵ†-ঞˆ-ķvo0u;Ѵov
1†-Ѵ;vv;7bv;ो-Ѵ-l;|o7oѴo]झ-‹v;;v|-0Ѵ;1;mѴovo0f;ঞˆovĺm];m;u-Ѵķv;_-0Ѵ-7;Ɠ]u-m7;v1-lrov7;
bmˆ;vঞ]-1bॕmĹ;vঞॕm7;ou]-mbŒ-1bom;vķ7;v;lr;ोo‹u;vromv-0bѴb7-7ķ1om|;Š|o‹1o‹†m|†u-ķ†v†-ubov‹
1b†7-7-mझ-vĺ-7-†mo7;;v|ov1-lrov;v|࢙oub;m|-7ov-Ѵ-1omv;1†1bॕm7;7;|;ulbm-7ovo0f;ঞˆov‹ruoŊ
7†1|ovĺm;Ѵvb]†b;m|;;vt†;l-v;v;ो-Ѵ-mѴov1-lrov‹v†v†vovl࢙v=u;1†;m|;vĹ

uo7†1|ov

ˆ-Ѵ†-1bॕml࢙v
oub;m|-7--Ѵ
]o0b;umo‹Ѵ- Gestión de Desempeño y
7;1bvbॕm Organizaciones Responsabilidad

Contextos Usuarios ˆ-Ѵ†-1bॕml࢙v

Coyunturas Ciudadanías oub;m|-7--Ѵ-
7;l-m7-

;]bঞl-1bॕm

b]†u-Ǝĸ-lrov7;bmˆ;vঞ]-1bॕm;m;ˆ-Ѵ†-1bॕm †;m|;ņ-7uo;Ѵ-0ou-7orou!†0झm†Lm]|omķˆ࣐-v;
ॕr;Œ‹†Lm]|omŐƑƏƐѵő

16

Ŏ -lro7;];vঞॕm7;ou]-mbŒ-1bom;vĹm;v|;
1-lrov;u;-ѴbŒ-Ѵ-;ˆ-Ѵ†-1bॕm7;Ѵovruo1;vov
bm|;umov7;Ѵ-vou]-mbŒ-1bom;vķu;=;ub7ov-|;Ŋ
l-v7;;v|u†1|†u-7;Ѵ]-v|oķ|ol-7;7;1bvboŊ
m;vķ ruo0Ѵ;l-v ou]-mbŒ-1bom-Ѵ;vķ u†|-v 1uझঞŊ
1-vķ ;m|u; o|uovĺ -u- ;v|; 1-lro 7;
;ˆ-Ѵ†-1bॕm ;v blrou|-m|; 7bv;ो-u †m l-u1o
l;|o7oѴॕ]b1o t†; r;ulb|- Ѵ- u;1oѴ;11bॕm ‹
-m࢙Ѵbvbv7;bm=oul-1bॕm7;7o1†l;m|ovu;=;ubŊ
7ov-l;1-mbvlov7;1om|uoѴ‹7;v;]†blb;mŊ
|oķl;|o7oѴo]झ-v7;1om|uoѴķl-m†-Ѵ;vor;u-Ŋ
ঞˆov ‹ 7; =†m1bॕmķ ;m|u; o|uovĺ -u- ;ѴѴo v;
7bv;ो-m|࣐1mb1-vbmˆ;vঞ]-ঞˆ-v7;ou7;m1†-Ŋ
Ѵb|-ঞˆo1olo;m|u;ˆbv|-vķ;|mo]u-ࣱ-v‹7;ouŊ
7;m 1†-mঞ|-ঞˆo 1olo ;v|-7झvঞ1-vķ ;m1†;vŊ
|-vķ ;m|u; o|uovĺ - =†m1bॕm 7; Ѵ- ;ˆ-Ѵ†-1bॕm
;m;v|;1-lroķ;v|࢙oub;m|-7-_-1b-Ѵ-ruoˆbŊ
vbॕm7;bm=oul-1bॕmt†;r;ulb|-|ol-u7;1bŊ
vbom;v‹_-1;uu;=oul-vou]-mbŒ-1bom-Ѵ;vt†;
l;fou;mѴ-1-r-1b7-77;]o0b;umoĺ
17
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
Ŏ -lro 7; 7;v;lr;ोo ‹ u;vromv-0bѴb7-7Ĺ
†v1- ;v|-0Ѵ;1;u Ѵ-v 1-u-1|;uझvঞ1-v ‹ ruo1;Ŋ
vovt†;v†0‹-1;m-Ѵ-v-1ঞˆb7-7;vѴ-0ou-Ѵ;v
‹ 7; -11bॕm 7; †mb7-7;v ou]-mbŒ-1bom-Ѵ;v ‹
7; =†m1bom-ubovĺ -u- ;ѴѴo v; 7bv;ो-m l;|oŊ
7oѴo]झ-v |;m7b;m|;v - ;v|†7b-u |;l-v 1olo
7;v;lr;ोoķ1om7b1bom;vѴ-0ou-Ѵ;vķ1-u]-v7;
|u-0-foķ ࢙l0b|ov 7; bm|;uˆ;m1bॕmķ -m࢙Ѵbvbv 7;
ruo1;vovķroul;7bo7;l࣐|o7ov1†-Ѵb|-ঞˆov
‹1†-mঞ|-ঞˆovķ|-Ѵ;v1olo;m|u;ˆbv|-vķ;|moŊ
]u-ࣱ-vķ]u†rov=o1-Ѵ;vķ;v|-7झvঞ1-v7;v1ubrঞŊ
ˆ-vķ;m|u;o|uovĺ
Ŏ -lro7;†v†-ubov‹1b†7-7-mझ-vĹ";;ˆ-Ѵি-m
Ѵ-v 1-u-1|;uझvঞ1-v 7; Ѵ-v 7;l-m7-v 7; Ѵov
†v†-ubovŐ1Ѵb;m|;v;m;Ѵv;1|ourubˆ-7oővo0u;
0b;m;v‹v;uˆb1bovruoˆbv|ovrou;Ѵv;1|ourিŊ
0Ѵb1oķt†;r†;7;mv;uor;u-7ovrou;Ѵv;1|ou
rubˆ-7oĺ Šbv|; †m- ]u-m ˆ-ub;7-7 7; l࣐|oŊ
7ovķ t†; ˆ-m 7;v7; ;Ѵ rovbঞˆbvloķ ruor†;vŊ
|ovrou-†|ou;v1olob1_-;Ѵ"1ubˆ;mŐƑƏƐƔő
o 7;v7; r;uvr;1ঞˆ-v 1omv|u†1ঞˆbv|-v 1olo
Ѵ- 7; †0- ‹ bm1oѴm ŐƐƖѶƖőĺ v|; 1-lro 7;
;ˆ-Ѵ†-1bॕm ];m;u- ruo1;vov 7; Ѵ;]bঞl-1bॕm
=u;m|;-Ѵ-1b†7-7-mझ-ķ‹-t†;ru;|;m7;bm1ouŊ
rou-uѴ-vˆo1;v7;Ѵov1b†7-7-movņ†v†-ubov-
Ѵ-v7;1bvbom;vvo0u;or;u-1bॕm7;v;uˆb1bov‹
ruoˆbvbॕm7;0b;m;vĺ
Ŏ -lro7;1om|;Š|ov‹1o‹†m|†u-vĹ&m-]u-m
7bˆ;uvb7-77;ruo0Ѵ;l-vvo1b-Ѵ;v‹7;l-m7-v
7; Ѵ- 1b†7-7-mझ-ķ v; rovb1bom-m 7;m|uo 7; Ѵ-
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

-];m7- 7; ]o0b;umoķ u;vrom7b;m7o - 1o‹†mŊ
|†u-v;vr;1झC1-vķ1oloѴor†;7;v;uѴ-;l;uŊ
];m1b-7;†mm†;ˆo=;mॕl;moķoѴ-m;1;vb7-7
7;u;=oul-voub]bm-7-v;mѴ-or;u-1bॕm7;†m-
7;|;ulbm-7- roѴझঞ1- ‹ ruo]u-l-ĺ Ѵ 7bv;ोo
l;|o7oѴॕ]b1or-u-;v|;1-lrobm1ourou-;Ѵ;Ŋ
l;m|ov7;ou7;m1†-mঞ|-ঞˆo;vr;1b-Ѵl;m|;ķ
-†mt†;r†;7;1olrѴ;l;m|-uv;1om7bvঞm|ov
l࣐|o7ov1†-Ѵb|-ঞˆovĺm];m;u-Ѵķ;v|;1-lro
1†lrѴ;†m-=†m1bॕmoub;m|-7--Ѵ1omo1blb;mŊ
|o7;Ѵ-v7;l-m7-voub]bm-7-v7;v7;Ѵ-vo1b;Ŋ
7-7‹;m;Ѵ1-lro7;Ѵ--11bॕm;v|-|-Ѵĺ
|-m|; rout†; 7; ;ѴѴo 7;r;m7; t†; v;- rovb0Ѵ;
7;CmbuѴovo0f;ঞˆov7;Ѵ-;ˆ-Ѵ†-1bॕm7;Ѵruo]u-Ŋ
l-o;Ѵ1†uvo7;Ѵ--11bॕmroѴझঞ1-ĺ-u-;ѴѴo7;0;
ru;]†m|-uv; ѿ †࣐ ;ˆ-Ѵ†-uĵ ѿou t†࣐ ;ˆ-Ѵ†-uĵ
ѿ-u-t†࣐;ˆ-Ѵ†-uĵv|ov1†;vঞom-lb;m|ov;v|࢙m
oub;m|-7ov r-u- Ѵ- 1omv|u†11bॕm 7;Ѵ o0f;|o o Ѵ-
1†;vঞॕm-;ˆ-Ѵ†-uķ-vझ1olo;ˆb7;m1b-uѴ-rovb0Ѵ;
bm1b7;m1b-7;Ѵ-;ˆ-Ѵ†-1bॕm‹;Ѵr-r;Ѵt†;_-7;
1†lrѴbu;Ѵ;ˆ-Ѵ†-7ouŐॕr;Œķ†Lm]|omķƑƏƐѵőĺ

v|ov 1†-|uo 1-lrov 7; bmˆ;vঞ]-1bॕm ;v|࢙m 1buŊ

1†mv1ub|ov - 7;|;ulbm-7ov lol;m|ov ‹ 1o‹†m|†Ŋ
u-v 7;Ѵ ou7;m roѴझঞ1oķ t†; 7;Cm;m v† †ঞѴbŒ-1bॕmķ
v†|;lrou-Ѵb7-77;-rѴb1-1bॕm‹;Ѵou7;mruboub|-ubo
7;1-7-†mo7;;ѴѴovĺ&m-ˆ;Œv;;v|-0Ѵ;1;;mt†࣐
1-lro7;bmˆ;vঞ]-1bॕmv;†0b1-Ѵ-;ˆ-Ѵ†-1bॕmt†;
v;ˆ--u;-ѴbŒ-uķv;7bv;ो-mѴ-vu†|-v7;-11bॕmĺ

Rutas de acción
-vu†|-v7;-11bॕmr-u-Ѵ-;ˆ-Ѵ†-1bॕm7;oѴझঞŊ
1-v ি0Ѵb1-v bmb1b-m rou ;Ѵ 7bv;ोo 7; Ѵ- ;ˆ-Ѵ†-Ŋ
1bॕmĺ m ;v|; lol;m|o ;v =†m7-l;m|-Ѵ |;m;u
1Ѵ-ub7-7vo0u;Ѵovru;v†r†;v|ov;rbv|;loѴॕ]b1ovķ
;v7;1buķ7;ѴѴ†]-u7;v7;;Ѵ1†-Ѵv;rovb1bom-r-u-
;Ѵruo1;vo7;Ѵ7bv;ोoĺ b1_-ru;1bvbॕm;vblrouŊ
&m-ˆ;Œu;v†;Ѵ|-vѴ-v-m|;ubou;vru;]†m|-vķ;vm;1;Ŋ
v-ubo7;Cmbu;Ѵঞ;lro7;Ѵ-;ˆ-Ѵ†-1bॕmķv†lol;mŊ
|o;m;Ѵruo1;vo7;Ѵ-roѴझঞ1-‹Ѵ-r;uঞm;m1b-;m;Ѵ
1om|;Š|oĺѴ ;r-u|-l;m|o-1bom-Ѵ7;Ѵ-m;-1bॕm
Ő ő_-7;Cmb7oѴovঞrov7;;ˆ-Ѵ†-1bॕmķt†;7;vŊ
7;†m-r;uvr;1ঞˆ-7;Ѵঞ;lrov;u;t†b;u;m-m-ѴbŊ
Œ-u vb 1om Ѵ- ;ˆ-Ѵ†-1bॕm v; ru;|;m7;m 7;|;ulbm-u
Ѵov ;=;1|ov t†; ruoˆo1-uझ- Ѵ- blrѴ;l;m|-1bॕm 7;Ѵ
ruo]u-l-Ő;ŠŊ-m|;őķvbv;t†b;u;mblrѴ;l;m|-ul;Ŋ
1-mbvlov7;-f†v|;7†u-m|;v†7;v-uuoѴѴoŐ;ŠŊrov|

18

7bm࢙lb1-őķ vb Ѵo t†; v; 0†v1- ;v -m-ѴbŒ-u 7;vr†࣐v
7;1b;u|ombˆ;Ѵ7;-ˆ-m1;7;Ѵruo]u-l-Ő;ŠŊrov|bmŊ
|;ul;7b-őķo;ˆ-Ѵ†-u†m-ˆ;ŒCm-ѴbŒ-7-Ѵ-;f;1†1bॕm
7;Ѵruo]u-l-Ő;ŠŊrov|Cm-Ѵőĺouo|uoѴ-7oķѴovloŊ
l;m|ov7;Ѵruo1;vo7;Ѵ-roѴझঞ1-_-1;mu;=;u;m1b-
- |u;v ]u-m7;v lol;m|ov t†; ;Ѵ ;ˆ-Ѵ†-7ou 7;0;
1omo1;uķ-v-0;uĹ
†;uŒ-v-࣐u;-v7;Ѵovv|-Ŋ
Ŏ ;l-m7-ķ-];m7-lb;m|o‹=oul†Ѵ-1bॕm7;Ѵ-
roѴझঞ1-
Ŏ lrѴ;l;m|-1bॕm
Ŏ ˆ-Ѵ†-1bॕmŐॕr;Œķ†Lm]|omķƑƏƐѵő
bm-Ѵl;m|;ķ ;Ѵ ;ˆ-Ѵ†-7ou |-l0b࣐m 7;0; ˆ-Ѵou-u Ѵ- |-u;-vt†;1olrom;m;Ѵruo]u-l-‹r-u-;Ѵ-m࢙ѴbŊ
r;uঞm;m1b-7;Ѵ-roѴझঞ1-;m|o7-vѴ-v7bl;mvbom;v
7;Ѵ1om|;Š|oŐ_bv|ॕub1oķroѴझঞ1oķ;1omॕlb1oķ1†Ѵ|†Ŋ
u-Ѵőķ rout†; vbm ;v|oķ ;Ѵ ;f;u1b1bo 7; Ѵ- ;ˆ-Ѵ†-1bॕm
t†;7-uझ-vbm†mrbvo;m;Ѵ1†-Ѵv;r†;7-m-|;uubŒ-u
Ѵovrovb0Ѵ;v-m࢙Ѵbvbvķ-Ѵ;f-7o7;Ѵ-u;-Ѵb7-7ĺ
19
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
†-m7o;Ѵr-mou-l-;v1Ѵ-uoķ;vrovb0Ѵ;1omv|u†bu
Ѵ-u†|-o-11bॕm;ˆ-Ѵ†-ঞˆ-ĺ-u-;ѴѴo;Šbv|;mˆ-ubov
;m=ot†;v‹l࣐|o7ov;mѴovt†;;vrovb0Ѵ;0-v-uv;
r-u-|u-Œ-uѴ-u†|-7;Ѵ--11bॕmĺ&mo7;;v|ovl࣐Ŋ
|o7ov;v;Ѵ"bv|;l-!$Őrouv†vvb]Ѵ-v;mbm]Ѵ࣐vĹ
uof;1|ˆ-Ѵ†-ঞom-m7!;ˆb;‰$;1_mbt†;őķv†u]b7o
7;Ѵov7;v-uuoѴѴovѴo]u-7ov;mѴovruo]u-l-vlbѴb|-Ŋ
u;v7;Ѵ--ubm-‹Ѵ-v
7ov&mb7ov-lb|-77;Ѵ"b]Ѵo**ĺѴ"bv|;l-!$
v;0-v-;ml࣐|o7ov1b;mঠC1ov7;ruo]u-l-1bॕm‹
1om|uoѴr-u-;v|-0Ѵ;1;u†mou7;m-Ѵ-l†ѴঞrѴb1b7-7
7; or;u-1bom;v bml;uv-v ;m ruo]u-l-v 1olrѴ;Ŋ
fov‹7;1ou|orѴ-Œoĺm;v|;l࣐|o7o;Ѵ=-1|ou7;Ѵ
ঞ;lro;v=†m7-l;m|-Ѵr-u-Ѵ-vl;7b1bom;v7;Ѵ-v
vbv7;Ѵov;=;1|ov-mbˆ;Ѵbm7bˆb7†-Ѵ‹7;Ѵ-u;77;
or;u-1bom;vŐ"࢙m1_;ŒķƐƖƕƕőĺv|oroul;7bo7;†m
-Ѵ]oub|lo0-v-7o;mѴ-|;ouझ-7;u;7;vķt†;7;v-Ŋ
uuoѴѴ-bm|;uˆ-Ѵovruo0-0bѴझvঞ1ov;m;Ѵt†;v;1omvbŊ
7;u-mঞ;lrovorঞlbv|-vķruo0-0Ѵ;v‹r;vblbv|-vķ
Ѵo 1†-Ѵ Ѵ; r;ulb|; -Ѵ ;ˆ-Ѵ†-7ou |;m;u bm=oul-1bॕm
7;Ѵ-v-mol-Ѵझ-v‹u;|u-vovt†;r†;7-m-=;1|-uѴ-v
or;u-1bom;v7;Ѵruo]u-l-ĺ
|uo l࣐|o7o ;v ;Ѵ 7; Ѵ- !†|- uझঞ1-  Őrou
v†vvb]Ѵ-v;mbm]Ѵ࣐vĹubঞ1-Ѵ-|_;|_o7őt†;=†;
7bv;ो-7o r-u- o=u;1;u _;uu-lb;m|-v 7; bm=oul-Ŋ
1bॕmr-u-Ѵ--7lbmbv|u-1bॕm7;Ѵruo]u-l-ĺm;v|;
l࣐|o7o v; _-0Ѵ- 7; †m- u†|- 1uझঞ1- 7;Ѵ ruo‹;1|o
Ѵ-1†-Ѵbm|;]u-Ѵ-v-1ঞˆb7-7;vt†;Ѵblb|-mѴ-7†u-Ŋ
1bॕm7;Ѵlbvlo‹t†;rou;v-lbvl-u-Œॕm7;0;m

v;u u;-ѴbŒ-7-v ruom|oķ 7; Ѵo 1om|u-ubo ;Ѵ ruo‹;1|o
1olo †mb7-7 v; u;|u-v-ĺ ; b]†-Ѵ =oul-ķ |-l0b࣐m
1omvb7;u- -t†;ѴѴ-v -1ঞˆb7-7;v t†; v; ;m1†;m|u-m
rou =†;u- 7; Ѵ- u†|- 1uझঞ1- ‹ t†; ;m ;v; v;mঞ7o
1†;m|-m1om1b;u|-_oѴ]†u-r-u-;Ѵঞ;lro7;u;-ѴbŊ
Œ-1bॕmķ‹-t†;moblrb7;mt†;;Ѵruo]u-l-rb;u7-
v† bm|;]ub7-7ĺ  7b=;u;m1b- 7;Ѵ !$ t†; v; 0-v-
;mbm|;uˆ-Ѵovruo0-0bѴझvঞ1ovķ;Ѵv;7;v-uuoѴѴ-
l;7b-m|; bm|;uˆ-Ѵov 7;|;ulbmझvঞ1ovķ ;v 7;1bu t†;
Ѵ-v;vঞl-1bom;v7;ঞ;lrot†;v;_-1;mrou
v; 1-Ѵ1†Ѵ-m - r-uঞu 7; †m lo7;Ѵo l-|;l࢙ঞ1o ;m
;Ѵt†;Ѵ-vlbvl-v;m|u-7-vo1om7b1bom;vbmb1b-Ѵ;v
ruo7†1;m7;1†-Ѵt†b;ul-m;u-Ѵ-vlbvl-vv-Ѵb7-vo
u;v†Ѵ|-7ovvbm|;m;u;m1†;m|-ˆ-ub-0Ѵ;v7;-Œ-uo
bm1;uঞ7†l0u;;mѴ-lo7;Ѵ-1bॕmĺ
20
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
-0b;m7o;v1o]b7o;Ѵ;m=ot†;‹;Ѵl࣐|o7o7;;ˆ-Ŋ
Ѵ†-1bॕmķv;7bvrom;--rѴb1-u;Ѵ7bv;ोoķruo7†1buѴov
7-|ov1omѴ-v_;uu-lb;m|-vt†;;v|;Ѵ;o=u;1;r-u-
rov|;uboul;m|;-m-ѴbŒ-uѴovu;v†Ѵ|-7ov7;Ѵ-;ˆ-Ѵ†-Ŋ
1bॕmĺ v l;m;v|;u 7bv;ो-u †m- ru;v;m|-1bॕm -7;Ŋ
1†-7- 7; Ѵ- bm=oul-1bॕm r†;v|o t†; ;v|- ;v †m-
-11bॕm|-mblrou|-m|;1olo;Ѵ;f;u1b1bo7;;ˆ-Ѵ†-Ŋ
1bॕmlbvl-ĺv|ov;;ŠrѴb1-rout†;;m†m;v1;m-ubo
;m;Ѵt†;_-‹-†m-r࣐vbl-ru;v;m|-1bॕm7;Ѵov7-Ŋ
|ov-m|;Ѵ-orbmbॕmrি0Ѵb1-ķv;r†;7;ѴѴ;ˆ-u-Ѵ|u-v|;
|o7o;Ѵ;f;u1b1bo;ˆ-Ѵ†-ঞˆoĺo-m|;ubouu;1ou7-m7o
t†;†mo7;Ѵovruorॕvb|ov7;Ѵ-;ˆ-Ѵ†-1bॕm;v;Ѵ7;
0ubm7-uѴ;Ѵ;]bঞlb7-7-Ѵruo‹;1|olbvlo‹-t†b;m;v
Ѵo blrѴ;l;m|-mķ ‹- t†; vbm ;v|o ;Ѵ ruo‹;1|o ;v|࢙
7;vঞm-7o-Ѵ=u-1-vorou=-Ѵ|-7;ˆb-0bѴb7-7roѴझঞ1-ĺ

Sistemas de evaluación en Colombia
Sistema Nacional de Evaluación de Gestión y Resultados, SINERGIA
Ѵ ;r-u|-l;m|o -1bom-Ѵ 7; Ѵ-m;-1bॕm Ő ő
7;Ѵ o0b;umo 1oѴol0b-mo 7bv;ोॕ ;Ѵ bmv|u†l;m|o
7;"!ķ"bv|;l--1bom-Ѵ7;ˆ-Ѵ†-1bॕm7;
;vঞॕm‹!;v†Ѵ|-7ovķ1om;Ѵruorॕvb|o7;_-1;uŊ
Ѵ;v;]†blb;m|o-Ѵovruo]u-l-v‹;ˆ-Ѵ†-uѴ-voѴझŊ
ঞ1-v ি0Ѵb1-v ‹ |;uub|oub-Ѵ;v Ő ķ ƑƏƐƑőĺ om ;Ѵ
omr;v ƑѵѶѶ 7; ƐƖƖƓ ;Ѵ o0b;umo t†bvo _-1;u
r;ul-m;m|;v Ѵov rubm1brbov 7; ;C1b;m1b-ķ ;C1-1b-
‹vov|;mb0bѴb7-7t†;ub];m;Ѵvbv|;l-7;;ˆ-Ѵ†-1bॕm
1om࣐m=-vbv;m;Ѵ1om|uoѴ7;Ѵ-];vঞॕm‹u;v†Ѵ|-7ov
7;Ѵv;1|ourি0Ѵb1oĺ
m;v|-l;|o7oѴo]झ-v;ruor†vo†m-u†|-7;|u-0-fo
1olr†;v|-rouv;bvr-vovĺѴrubl;ur-vo;vѴ-b7;mŊ
ঞC1-1bॕm7;Ѵruo]u-l--;ˆ-Ѵ†-uķr-u-Ѵo1†-Ѵ-m|;v
21
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
Tema 3
v; 7;0; 7;1b7bu Ѵ- oub;m|-1bॕm 7; Ѵ- ;ˆ-Ѵ†-1bॕm Ővb
;v|-u࢙u;Ѵ-1bom-7-1om;Ѵ7bv;ोo7;roѴझঞ1-vķ1omѴ-
f†vঞC1-1bॕm 7;Ѵ ]-v|oķ 1om 1omo1;u Ѵ- ;=;1ঞˆb7-7
7;†mruo]u-l-ķ1oml;fou-uѴ-;m|u;]-7;v;uˆb1bov
t†;ruoˆ;;;Ѵruo]u-l-ķo1omѴ--lrѴb-1bॕmou࣐rѴbŊ
1-7;†mruo]u-l-;mo|uovvbঞovőķ‹Ѵ-1omv|u†11bॕm
7;†mrѴ-m7;;ˆ-Ѵ†-1bom;vĺѴv;]†m7or-vo1omŊ
vbv|;;m-rѴb1-u;Ѵl࣐|o7o7;Ѵ-1omv|u†11bॕm7;Ѵ-
1-7;m-7;u;v†Ѵ|-7ovo1-7;m-7;ˆ-Ѵouĺom;v|;
v;ru;|;m7;ķroul;7bo7;Ѵ-1u;-1bॕm7;l-r-v7;
ruo1;voķ;m|;m7;uѴ-Ѵॕ]b1-7;Ѵ-=oul†Ѵ-1bॕm;blŊ
rѴ;l;m|-1bॕm7;Ѵruo]u-l--Ѵ7;|;ulbm-uѴ-v=oul-v
r-u-Ѵ-1omv;1†1bॕm7;Ѵovu;v†Ѵ|-7ov‹Ѵ-1olrѴ;fbŊ
7-77;Ѵ-bm|;u-11bॕm7;Ѵ-roѴझঞ1-Őॕr;Œķ†Lm]Ŋ
|omķ ƑƏƐѵőĺ v|; ;v †m- 0†;m- _;uu-lb;m|- vb v;
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

t†b;u;1omo1;u;Ѵruo]u-l-‹Ѵov-1|ou;vt†;;v|࢙m Indicadores
bmˆoѴ†1u-7ov;m;v|;ĺѴ|;u1;ur-vo;vѴ-1-7;m-7;
;m|u;]-o1omf†m|o7;bm7bˆb7†ovķ]u†rovvo1b-Ѵ;vo
bmvঞ|†1bom;v‹Ѵ-vbm|;uu;Ѵ-1bom;vt†;;Šbv|;m;m|u; ovbm7b1-7ou;vvomѴ-ˆ-Ѵou-1bॕm7;†m=;mॕl;mo
;v|ov‹Ѵovruo1;vov7;Ѵ-roѴझঞ1-Ő-u0;uķƑƏƏƖőĺѴ ;m†mঞ;lro‹;vr-1boķt†;r†;7;v;u7;1-u࢙1Ŋ
o0f;ঞˆo1om;v|;r-vo;v;v|-0Ѵ;1;uѴovo0v|࢙1†Ѵov |;u1†-Ѵb|-ঞˆoķ1†-mঞ|-ঞˆoolbŠ|oĺ7b=;u;m1b-7;
t†;r†;7;m_-0;u;mѴ-;m|u;]-r-u-rov|;uboul;mŊ o|u-v 1Ѵ-v;v 7; l;7b1bom;vķ ;v|࢙m 7bv;ो-7ov r-u-
|;rѴ-m|;-uruo1;vov7;l;fou-lb;m|o7;Ѵ-roѴझঞ1-ĺ ˆ-Ѵou-uķ_-1;uv;]†blb;m|o-†m=;mॕl;mot†;u;Ŋ
m;Ѵ1†-u|or-vov;ѴѴ;ˆ--1-0o†ml-r;o7;Ѵ- t†b;u; 7; -Ѵ]িm ঞro 7; bm|;uˆ;m1bॕmĸ rou ;ѴѴo v†
bm=oul-1bॕm7;Ѵv;1|ou1om;Ѵruorॕvb|o7;b7;mঞCŊ 7bv;ोo r-v- m;1;v-ub-l;m|; rou |;m;u 1Ѵ-u- Ѵ- bmŊ
1-uѴ-f†vঞC1-1bॕm7;Ѵruo]u-l-‹v†Ѵॕ]b1-bm|;um-ĺ |;m1bom-Ѵb7-77;v†1omv|u†11bॕmŐ †buo]-ķƑƏƏƖőĺ
Ѵt†bm|or-vov;0-v-;mѴ-1omv|u†11bॕm7;Ѵ-_brॕŊ
|;vbv7;;ˆ-Ѵ†-1bॕmobmˆ;vঞ]-1bॕm;ˆ-Ѵ†-ঞˆ-ķ-1Ѵ-Ŋ
ovbm7b1-7ou;vvom=†m7-l;m|-Ѵ;vr-u-1†-Ѵt†b;u
u-m7o-r-uঞu7;;v|-;Ѵo0f;ঞˆo7;Ѵ-bmˆ;vঞ]-1bॕmķ
vbv|;l-7;;ˆ-Ѵ†-1bॕmķ‹-t†;ruoˆ;;m7-|ov=†mŊ
Ѵ- =oul†Ѵ-1bॕm 7; ˆ-ub-0Ѵ;v ‹ Ѵ- bm|;u-11bॕm ;m|u;
7-l;m|-Ѵ;v r-u- Ѵ- ˆ-Ѵou-1bॕm 7; 1-7- †m- 7; Ѵ-v
;v|-vķ1omѴo1†-Ѵ;vrovb0Ѵ;1omv|u†bubm7b1-7ou;v‹
ˆ-ub-0Ѵ;v1om|;lrѴ-7-vĺ-u-1-7-ঞro7;;ˆ-Ѵ†-Ŋ
;v|u-|;]b-v7;;ˆ-Ѵ†-1bॕmĺ bm-Ѵl;m|;ķ;m;ѴিѴঞlo
1bॕmv;;v|-0Ѵ;1;m7bvঞm|-v1Ѵ-v;v7;bm7b1-7ou;vķ
r-vov;7;Cm;mѴovo0f;ঞˆov‹-Ѵ1-m1;v7;Ѵ-;ˆ-Ŋ
t†;;m];m;u-Ѵv†;Ѵ;mv;u;mv†l-‹ouझ-7;1ou|;
Ѵ†-1bॕm-r-uঞu7;Ѵov1;m|uov7;bm|;u࣐v‹Ѵov1-lŊ
1†-mঞ|-ঞˆoĺ
rov7;|u-0-foĺ

Ѵ†vo7;Ѵovbm7b1-7ou;v;v|u-mvˆ;uv-Ѵ-ѴovloŊ
l;m|ov 7;Ѵ 1b1Ѵo 7; oѴझঞ1-v ি0Ѵb1-vĺ ;v7; Ѵ-
=oul†Ѵ-1bॕmķv;;v|-0Ѵ;1;mbm7b1-7ou;v-vo1b-7ov-
Ѵovo0f;ঞˆov‹l;|-vr;uv;]†b7-vĺmѴ-blrѴ;l;mŊ
|-1bॕmķ v; ;v|-0Ѵ;1;m bm7b1-7ou;v t†; r;ulb|-m
1omv|-|-u Ѵ- l-|;ub-ѴbŒ-1bॕm 7; Ѵo =oul†Ѵ-7oķ ‹ ;m
Ѵ-;ˆ-Ѵ†-1bॕmķ1om0-v;;mѴo7;Cmb7o;mѴ-v;|-r-v
-m|;ubou;vķ v; _-1; †m- rom7;u-1bॕm 7;Ѵ 1†lrѴbŊ
lb;m|o7;Ѵ-vl;|-vrѴ-m|;-7-vĺ

22
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

ovbm7b1-7ou;vl࢙v†ঞѴbŒ-7ovrouѴov7bvঞm|ovঞrov7;;ˆ-Ѵ†-1bॕmvomĹ

$-0Ѵ-ƒĺ$brov7;bm7b1-7ou;vĺ

Indicador Dimensión o categoría que busca valorar

(-Ѵou-Ѵ-ruo7†11bॕm‹ruoˆbvbॕm7;0b;m;v‹v;uˆb1bov7;†m-7;|;ulbm-7-
m7b1-7ou;v7;ruo7†1|o
-11bॕmoruo1;voĺ

(-Ѵou-Ѵovruo1;vov‹ruo1;7blb;m|ovu;-ѴbŒ-7ov7†u-m|;Ѵ-blrѴ;l;m|-1bॕm7;
m7b1-7ou;v7;];vঞॕm
7bu;1|ub1;vĺ

(-Ѵou-mѴov;=;1|ovCm-Ѵ;v7;Ѵ--11bॕmu;-ѴbŒ-7-;m;Ѵruo0Ѵ;l-ovb|†-1bॕm
m7b1-7ou;v7;blr-1|o
t†;v;ru;|;m7;l;fou-uĺ

(-Ѵou-m;Ѵ]u-7o7;†ঞѴbŒ-1bॕm7;Ѵovu;1†uvov;m=†m1bॕm7;Ѵovu;v†Ѵ|-7ov
m7b1-7ou;v7;;C1b;m1b-
o0|;mb7ovĺ

(-Ѵou-mѴ-1-r-1b7-77;u;vrom7;u;=;1ঞˆ-l;m|;-Ѵ-v7;l-m7-v‹m;1;vb7-Ŋ
m7b1-7ou;v7;1-Ѵb7-7
7;v7;0;m;C1b-ubovu;vr;1|o7;†m0b;mķv;uˆb1booruo7†1|oĺ

(-Ѵou-mѴ-o0|;m1bॕm7;Ѵovo0f;ঞˆov;lrѴ;-7ovķ|ol-m7o;m1omvb7;u-1bॕm
m7b1-7ou;v7;;C1-1b- -vr;1|ov1olo;Ѵঞ;lroķѴ-1-mঞ7-7‹;Ѵmিl;uo7;0b;m;vķruo7†1|ovo
v;uˆb1bovruoˆ;झ7ovĺ

m7b1-7ou;v7;;=;1ঞˆb7-7 (-Ѵou-mvbv;Ѵo]u-mѴovo0f;ঞˆov7;l-m;u-;C1b;m|;ĺ

†;m|;ĹѴ-0ou-1bॕmruorb-ĺॕr;Œķĺ†Lm]|omķ!ĺŐƑƏƐѵő

vblrou|-m|;v;ो-Ѵ-ut†;7;0;_-0;u†m-1Ѵ-ub7-7|;ॕub1-7;Ѵot†;v;ru;|;m7;l;7buķr-u-;=;1|ov7;
v;Ѵ;11bom-uѴovbm7b1-7ou;vl࢙v-7;1†-7ovr-u-;Ѵ;f;u1b1bo7;Ѵ-;ˆ-Ѵ†-1bॕm‹v;]†blb;m|oĺvझlbvloķ;v
m;1;v-ubo7;v-uuoѴѴ-uC1_-v|࣐1mb1-v7;Ѵovbm7b1-7ou;v†ঞѴbŒ-7ovķѴov1†-Ѵ;vঞ;m;mbm=oul-1bॕm0࢙vb1-vo0u;
v† mol0u;ķ o0f;ঞˆovķ ˆ-ub-0Ѵ; 1om|;lrѴ-7-ķ 7;v1ubr1bॕm 0࢙vb1-ķ =ॕul†Ѵ- 7; 1࢙Ѵ1†Ѵoķ †mb7-7 7; l;7b1bॕmķ
l;|o7oѴo]झ-7;l;7b1bॕmķr;ubo7b1b7-7‹=†;m|;v7;bm=oul-1bॕmĺ

23

Glosario
b;mĹ ;v |o7o -t†;ѴѴo t†; v-ঞv=-1; ;m =oul- 7bŊ
u;1|-obm7bu;1|-ķѴ-vm;1;vb7-7;vo7;v;ov7;Ѵov
v;u;v_†l-movĺ
ˆ-Ѵ†-1bॕm 7; oѴझঞ1-v ি0Ѵb1-vĹ ;f;u1b1bo 1om ;Ѵ
t†;v;0†v1-1omo1;uѴovblr-1|ovķ1om|uoѴ-uou;Ŋ
7bu;11bom-u7;Ѵ-v-11bom;v7;Ѵ-roѴझঞ1-ķv†vruoŊ
]u-l-v‹ruo‹;1|ovĺ
-m†-Ѵ7;=†m1bom;vĹ;v†m-_;uu-lb;m|-†ঞѴbŒ-Ŋ
7-rouѴ-v;mঞ7-7;vr-u-b7;mঞC1-u;Ѵ1omf†m|o7;
moul-v ‹ |-u;-v t†; 7;v-uuoѴѴ- 1-7- v;uˆb7ou rিŊ
0Ѵb1o;mv†|u-0-foŐruo1;7blb;m|ovķvbv|;l-vķmouŊ
l-vőĺomvঞ|†‹;†m-]†झ-r-u-;Ѵ7;v-uuoѴѴo7;Ѵ-v
Ѵ-0ou;v 7; Ѵov =†m1bom-ubov vbm -|;m|-u 1om|u- v†v
1-r-1b7-7;vbm|;Ѵ;1|†-Ѵ;vmbv†-†|omolझ-r;uvom-Ѵ
‹ruo=;vbom-Ѵĺ
24
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
!†|-v7;-11bॕmĹ;f;u1b1bo7;rѴ-m;-1bॕm;m;Ѵt†;
v;ruo‹;1|-mѴ-v|-u;-vt†;1olrom;m;Ѵruo]u-l-
‹v;-m-ѴbŒ-mv†vblrѴb1-1bom;v|-m|o-mbˆ;Ѵbm7bˆbŊ
7†-Ѵ1olo7;Ѵ-u;77;or;u-1bom;vĺ
";uˆb1bo rি0Ѵb1oĹ |o7- -1ঞˆb7-7 ou]-mbŒ-7- t†;
ঞ;m7- - v-ঞv=-1;u m;1;vb7-7;v 7; bm|;u࣐v ];m;Ŋ
u-Ѵ ;m =oul- u;]†Ѵ-u ‹ 1omঞm†-ķ 7; -1†;u7o 1om
†m u࣐]bl;m f†uझ7b1o ;vr;1b-Ѵķ 0b;m t†; v; u;-Ѵb1;
rou;Ѵv|-7oķ7bu;1|-obm7bu;1|-l;m|;orour;uŊ
vom-vrubˆ-7-vŐॕ7b]oƑѵ"†v|-mঞˆo7;Ѵ$u-0-foķ
uঠ1†ѴoƓƒƏőĺ

Lista de referencias
-u0;uŐƑƏƏƖőĺ†झ-r-u-Ѵ-;ˆ-Ѵ†-1bॕm7;oѴझঞ1-v
ি0Ѵb1-vŐ ƑƏƐƑőŐ ķƑƏƐƏő
;r-u|-l;m|o -1bom-Ѵ 7; Ѵ-m;-1bॕm 
ŐƑƏƐƑőĺ†झ-r-u-Ѵ-;ˆ-Ѵ†-1bॕm7;roѴझঞ1-v
rি0Ѵb1-vĺ ";ub; 7; ]†झ-v l;|o7oѴॕ]b1-v
"!ĺo]o|࢙ĺ
;r-u|-l;m|o-1bom-Ѵ7;Ѵ-m;-1bॕm ĺŐƑƏƐƏőĺ
ƐƔ-ोov7;Ѵ"bv|;l--1bom-Ѵ7;ˆ-Ѵ†-1bॕm
7; ;vঞॕm ‹ !;v†Ѵ|-7ov ŋ "!Ĺ †m-
lbu-7- 7;v7; Ѵ- ;ˆ-Ѵ†-1bॕm 7; Ѵ-v oѴझঞ1-v
ি0Ѵb1-vl࢙vu;Ѵ;ˆ-m|;vĺo]o|࢙ĺ
;r-u|-l;m|o -1bom-Ѵ 7; Ѵ-m;-1bॕm ĺ
ŐƑƏƐƑőĺ †झ- r-u- Ѵ- ;ˆ-Ѵ†-1bॕm 7; oѴझঞ1-v
ি0Ѵb1-vĺ ";ub; 7; ]†झ-v l;|o7oѴॕ]b1-v
"!ĺo]o|࢙ĺ
†0-ķ ĺ bm1oѴmķ +ĺ ŐƐƖѶƖőĺ †b7;Ѵbm;v -m7
1_;1hѴbv| =ou 1omv|u†1ঞˆbv| Ő-ĺhĺ-ĺ =o†u|_
];m;u-ঞomő ;ˆ-Ѵ†-ঞomĺ ;‰0†u‹ -uhķ Ĺ
"-];†0Ѵb1-ঞomvĺ
-†m-‹ķĺ-1_ॕmķĺŐƑƏƐƐőĺolrbѴ-7ou-vĺoѴझঞ1-v
7;;ˆ-Ѵ†-1bॕm7;Ѵ-o0;um-mŒ-;ml࣐ub1-
-ঞm-ĺ&mbˆ;uvb7-77;Ѵovm7;vĺƑƏƐƐ
25
PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v
-†m-‹ķĺ-1_ॕmķĺŐƑƏƐƐőĺoѴझঞ1-v7;;ˆ-Ѵ†-1bॕm
7;Ѵ-o0;um-mŒ-;ml࣐ub1--ঞm-ĺo]o|࢙Ĺ
&mbˆ;uvb7-77;Ѵovm7;vĺ
ॕr;Œķ ĺ †Lm]|omķ !ĺ ŐƑƏƐѵőĺ &mb7-7 b7࢙1ঞ1-ĺ
-uঞѴѴ- m7b1-7ou;vĺ o]o|࢙Ĺ v1†;Ѵ-
"†r;ubou7;7lbmbv|u-1bॕmি0Ѵb1-"ĺ
ॕr;Œķ ĺ†Lm]|omķ !ĺ ŐƑƏƐѵőĺ &mb7-7 b7࢙1ঞ1-ĺ
ˆ-Ѵ†-1bॕm 7; oѴझঞ1-v ি0Ѵb1-vĺ o]o|࢙Ĺ
v1†;Ѵ- "†r;ubou 7; 7lbmbv|u-1bॕm ি0Ѵb1-
"ĺ
†buo]-ķ !ĺ ŐƑƏƏƖőĺ †झ- l;|o7oѴॕ]b1- r-u-
7;v-uuoѴѴ-u bm7b1-7ou;v -l0b;m|-Ѵ;v ‹ 7;
7;v-uuoѴѴovov|;mb0Ѵ;;ml࣐ub1--ঞm-‹;Ѵ
-ub0;ĺĺ
!-]bmķĺŐƑƏƏƕőĺ-1omv|u†11bॕm7;Ѵ-bmˆ;vঞ]-1bॕm
vo1b-Ѵĺ m|uo7†11bॕm - Ѵov l࣐|o7ov ‹ v†
7bˆ;uvb7-7ĺo]o|࢙Ĺ&mbˆ;uvb7-77;Ѵovm7;vĺ
"࢙m1_;ŒķŐƐƖƕƕőĺ$࣐1mb1-v7;!$-rѴb1-7-v-Ѵ-
1omv|u†11bॕmĺ$b;lrovņ1ov|;vĺvr-ो-Ĺ
 PÚBLICAS
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

"1ubˆ;mķĺ ŐƑƏƐƐő $_; ˆ-Ѵ†-ঞom 7ˆbvouĹ

ѿ ;‰ !oѴ; ou ˆ-Ѵ†-|ouvĵĺ
bvromb0Ѵ;;mĹ_‚rĹņņ0b|ĺѴ‹ņƑ("|=

"1ubˆ;mķĺ ŐƑƏƐƐő $_; ˆ-Ѵ†-ঞom o=

$u-bmbm]Ĺ  _;1hѴbv| rruo-1_ĺ
bvromb0Ѵ;;mĹ_‚rĹņņ0b|ĺѴ‹ņƑ("|=

"1ubˆ;mķĺŐƑƏƐƔő$_;;|-Ŋˆ-Ѵ†-ঞom_;1hѴbv|ĺ
Ѵ-u;lom|ˆ-Ѵ†-ঞom;m|;u

26
 PÚBLICAS
&    ‫ܬ‬$
ˆ-Ѵ†-1bॕm7;Ѵ-voѴझঞ1-vি0Ѵb1-v

"†07bu;11bॕm7;uo‹;11bॕmmvঞ|†1bom-ѴŊ"Ŋ