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Atención al Cliente
• Facturación
Créditos
Esta es una publicación de la Escuela Nacional de Hotelería, Dentro del proyecto NIC/018,
financiado conjuntamente por los gobiernos de la Republica de Nicaragua
y el Gran Ducado de Luxemburgo.
Compilación y Adecuación de Contenido:
Darzeé Irazema Mendieta Reñazco.
Revisión y Aprobación:
Miriam Espinoza
Se permite la reproducción total o parcial de la presente obra,

haciendo referencia a la fuente.
Managua, Nicaragua
Diciembre 2008.
Unidad I:
Protocolo de Bienvenida
Con esta unidad el alumno desarrollará la capacidad de:
Realizar actividades de bienvenidas, saludos mediante el uso de
estrategias básicas del idioma Inglés.
Unidad II:
Eventos y servicios en el hotel
Comunicar a los clientes la fecha y hora de inicio y cierre de distintos
eventos y servicios
Unidad III:
Direcciones
Informar la localización de lugares dentro del hotel y mediante el
uso de estrategias básicas en el idioma Inglés
Unidad IV:
Menú
Describir y nombrar los distintos tipos de comidas y bebidas
en el restaurante utilizando el idioma inglés.
Unidad V:
Solicitudes y servicios del cliente
Utilizar las habilidades y destrezas del idioma ingles
para dar respuesta a solicitudes y servicios al cliente.
Unidad VI:
Sugerencias
Utilizar el idioma inglés para brindar sugerencias a los
clientes en el restaurante
Unidad I: Protocolo de Bienvenida
Nacionalidades
Greetings and introductions
Reading
Read the conversation below
Meet the boss
Charlize: Good morning. My name is Charlize. I’m the Head Waiter. Welcome to Madre’s.
George: Pleased to meet you. My name is George Larson.
Charlize: Before going to the restaurant I’d like to introduce you to Mr. DeMars, the Manager of
the Whitehouse hotel.
George: The Whitehouse Hotel?
Charlize: Yes. The Madre’s Restaurant is part of the Whitehouse hotel. Here we are.
Here’s the Manager’s office. Hi Denise. Is Mr. DeMars in his office?
Denise: Yes, he is.
Charlize: George, this is Denise Brant, one of the hotel receptionists.
George: Nice to meet you. I’m George Larson.
Denise: Hello, George. Nice to meet you.
Charlize: George’s the new waiter. Good morning, Mr. DeMars.
Let me introduce you to George Larson, the new waiter.
COMPREHENSION
Answer the questions according to the read dialogue
1. What is the waiter’s name?
2. What is the name of the restaurant?
3. Who is Charlize?
4. Is Denise the new waitress?
Inglés Técnico 1
GRAMMAR
Greeting Introducing yourself Questions

Good Morning My name is George. How may I help you?
Good evening I am a Waiter. Do you need any help?
Good afternoon I am the head waiter. Do you have a reservation?
Good night She is the new waitress. How do you do?
Have a nice day They are receptionists. How can I help you?
Hello I am 20 years old What is your name?
Hi I am the new bartender Do you have a reservation?

How are you? I live in Managua. What can I do for you?
I am fine I am from Nicaragua. Would you like to order?
Welcome to He is the Manager Shall I take your coat?
Nice to meet you I am Nicaraguan May I have your order?
Pleasure to meet you I work in a restaurant. Are you ready to order?
Complete with the words in the box
Surname Telephone Number Age Nationality

Present Job Address First name
Personal details
1. __________: Larson
2. __________: George
3. __________: San Juan del Sur.
4. __________: 020 8248 6488
5. __________: 20
6. __________: Nicaraguan
What information do these questions ask for?
Questions Information
1. Where do you live? ____________________
2. What’s your firs name? ____________________
3. What’s your telephone number? ____________________
4. What do you do? ____________________
2 Inglés Técnico
5. What’s your surname? ____________________
6. How old are you? ____________________
7. Where are your from? ____________________
Nationalities
Look at the different kind of foods and drinks and according to the flag write the nationality of each
one of them.
Dutch Portuguese French Chinese Greek
British Irish American Belgian Nicaraguan
Japanese Italian Russian Spanish Algerian
1. Paella ___________________ 2. hamburger ___________________
3. port ___________________ 4. Guinness ___________________
5. chocolates ___________________ 6. caviar ___________________
7. Wine and cheese ___________________ 8. Sushi ___________________
9. Giros ___________________ 10. Pasta ___________________
Inglés Técnico 3
Vocabulary
Name Symbol Name Symbol
Information Restaurant
coffee shop handicap facilities
exit car park
telephone swimming-pool
men exchange
toilets women
4 Inglés Técnico
Some other countries and nationalities
Country Nationality
Germany German
Denmark Danish
Sweden Swedish
Norway Norwegian
Switzerland Swiss
Austria Austrian
Days of the week and some numbers
Days of the week Numbers

Monday Zero
Tuesday one
Wednesday two
Thursday three
Friday four
Saturday five
Sunday six
seven
eight
nine
ten
Inglés Técnico 5
Verbo Be
Reading

Rosa: Good Morning!
George: Buenos días, Rosa
Rosa: Do you speak Spanish?

George: Not really. But I can speak French.
Rosa: Oh right! Is Sam here?
George: No, he always arrives late. Can I show you the restaurant?
Rosa: Oh. Yes, please.
George: Well, this is the reception area, with the cloakroom next to it, and here’s the
Bar, where I work.
Rosa: Do you work alone in the bar?
George: Yes. I prepare all the drinks, attend the costumers at the bar and serve the drinks to
the tables. Would you like a coffee?
Rosa: No, thanks, I don’t drink coffee. Can you show me the dining-room?
George: Sure. No, not that way: there’re the toilets. The dining-room’s on the right.
Rosa: Oh, it’s really nice.
George: And there’s a small private dining-room over there.
Comprehension
Answer the following questions according to the conversation above.
1. Does Peter speak Spanish?
2. Is Sam in the kitchen?
3. Does Peter have a lot of work?
4. Does Rosa drink coffee?
5. Is there only one dining-room?
6 Inglés Técnico
GRAMMAR
Structure
PRONOUN + BE + NOUN
SINGULAR PLURAL
PRONOUN BE NOUN PRONOUN BE NOUN
I am A waiter We are American
You are a waitress You are Barmen
She is Japanese They are Clients
He is a barman
It is a special drink
Use only he or she

Fill in the blanks using Is/Are. Use short forms where possible. with people and
animals. All non -
living things are it.
1. I __________ the Manager of the Whitehouse hotel.
2. My name __________ Mr. DeMars
3. The hotel __________ in Main Street.
4. __________ a bar and restaurant too.
Affirmative and Negative Statements
The verb be has different forms after different subjects.
Affirmative and negative

Statements
Explanations Examples
Affirmative Use am with the pronoun I. I am Japanese.
Statements Use are with plural nouns and The clients are in the restaurant.
we, you, they, these, or those. You are the new barman.
Use is with singular nouns and The tables are in their place.
he, she, it, this, or that. The wine is in on table 4.
Negative Use not after a form of be in I am not a bad barman.

Statements negative sentences She is not a good waitress.
Inglés Técnico 7
Complete the sentences with the correct form of be.
1. This __is__ Paul Bocuse. 4. They _____ two famous bartenders.
2. He _____ a famous French Waiter. 5. They _____ are very popular women.
3. He _____ the father of nouvelle cuisine too. 6. _____they good making any cocktails?
SPEAKING
Let’s talk. Work in pairs. Answer the following questions with your partner and then show your answers
to the class.
1. What do these words mean? What are they in your language?
Speak arrive show prepare attend serve drink
Yes/No Questions and answers.
Affirmative and negative

Statements
Explanations Examples Affirmative Negative Examples
Affirmative In a yes/no question, put the Am I early? Yes, you are. No, you’re not No, you
Questions verb before the subject Are you from Japan? Yes, I am. No, I’m not. aren’t
Is this your coat Sir? Yes, it is. No, it’s not. No, it isn’t
Verb Subject Complement Are you ok here? Yes, we are. No, we’re not No, we
Am I in the right aren’t
table?
Negative Use negative questions to show Aren’t you early? Yes, I am No, I’m not. No, it isn’t
Questions your expectation. Isn’t that a teacher? Yes, it is. No, she’s not
Aren’t they twins? Yes, they are. No, they’re No, they
not aren’t
8 Inglés Técnico
Put affirmative or negative forms of be in the lines.
Read the questions and answers. Are there any mistakes in the underlined words? Rewrite the sentences
correctly. If there are no mistakes, write correct.
Example: Are you from Alaska? CORRECT.
a. Is you a barman? No, I’m not. I’m a Manager.
b. Is your friend a Manager too? Yes, He’s
c. Are I the only woman who came to apply for the barman job? No, you aren’t.
d. Aren’t you the Chief Manager? No, I aren’t.
e. Is Carlos and Collette general managers? Yes, they is.
f. Is the Kitchen in this building? No, it’s isn’t.
LISTENING
Listen to the conversation as your teacher reads. What are they talking about and how much it coast?
George: Good Morning. Welcome to Madre’s Restaurant. Can I get you something to drink?
Mrs. Carter: Yes. Sweet tea please.
George: I’ll be right back madam.

(LATER)
George: Here is your tea madam. Are you ready to order?
Mrs. Carter: No, not yet. Thanks. I’m waiting for my husband. How much does the tea cost?
George: The tea is four dollars madam.
Mrs. Carter: Thanks very much.
Inglés Técnico 9
Vocabulary.
Name Symbol Name Symbol
butter plate Menu

cup meal
water glass bar
bread coat
dessert tablecloth
wine napkins
appetizer Plate or China
soup Glasses or glassware
10 Inglés Técnico
Pronombres Personales Demostrativos
DEMONSTRATIVE PRONOUNS
READING
Read the conversation below. Receiving guests.
George: Good evening madam. Good evening Sir.
Do you have a reservation?
Mr. Kerrigan: Yes, we do.
George: Could I have the name, please?
Mr. Kerrigan: Mr. and Mrs. Kerrigan.
George: Mr. and Mrs. Kerrigan.
- Table for two. Shall I take your coats?
Mr. Kerrigan: Yes, please. Can I leave my hat, too?
George: Certainly. Would you prefer to sit indoors or outdoors?
Mrs. Kerrigan: I think we’d prefer indoors. What about the table near the piano?
George: I’m very sorry madam. I’m afraid that table is not available. But the round one
near the window is free.
Mr. Kerrigan: Perfect. That’s fine.
George: Follow me, please. I’ll show you to your table.
Mr. Kerrigan: Thank you.
George: Here is the menu.
COMPREHENSION
Look at the following list of actions, tick the things he does.
1. Greet the guests _____ ____________________
2. Ask for the name _____ ____________________
3. Offer the guests a coffee _____ ____________________
4. Offer a choice of seats _____ ____________________
Inglés Técnico 11
5. Offer the booking details _____ ____________________
6. Apologizes and explain problem _____ ____________________
7. Suggest seats _____ ____________________
8. Show the kitchen to the guests _____ ____________________
9. Present the menu _____ ____________________
10. Ask if there is a booking _____ ____________________
GRAMMAR
Structure
USING THIS, THAT AND THESE, THOSE

In spoken English, this is usually pro-
This is (“This’s”) her bottle of cider. nounced as “this’s”. It is not used in
writing.
I have a bottle of cider in my hand. These bottles are good. These bottles = the bottles are near
I see several bottles in your bar. Those bottles are better. me and there are several.
These are my bottles of cider.
Those are your bottles of cider. Those bottles = the bottles are not near
me and there are several.
Complete the sentences with this is, that is, these are or those are.
Tableware for lunch and dinner
1. __________ salt-pepper pots Near
2. __________ side plates. Far
3. __________ a dinner plate. Far
12 Inglés Técnico
4. __________ a soup spoon. Near
5. __________ an ashtray. Far
6. __________ forks. Near
7. __________ a glass. Near
9. __________ a dessert spoon. Far
10. __________ a soup bowl. Far
11. __________ napkins. Near
12. __________ tablecloth. Near
Inglés Técnico 13
SPEAKING
Let’s talk. Pair work. Make sentences with the following words. Then share them with your pair. Use this
is, that is, these are and those are.
1. Menu 6. Napkins
2. Meal 7. Plates
3. Bar 8. Glassware
4. Coat. 9. Appetizer
5. Tablecloth 10. Soup.
Switch roles
1. Glasses 6. Butter plate
2. Dessert 7. Cup
3. Wine 8. Salt pepper pot
4. Water glass 9. Side plates
5. Bread 10. Dinner plate
EXPRESSIONS TO LEARN AND STRUCTURES TO PRACTICE
Could/Would/May and Shall.
Very polite/formal Less formal Requesting

Could I have your beer? permission politely or
What will you have?
offering a service.
May I have your key Can I have my key?
card? Shall I charge this to
your bill?
Can you follow me?
Would you like ice?
Shall I take your coat?
I will show you to your table
Would I take your coats?
What can I get you?
What would you like?
Vocabulary
Get the meanings of the following words in an English-English dictionary or internet.
Bitter Draught Draught Rum Tonic

Bottled Dry Dry Sherry Whisky
Charge Gin Gin Small Wine
Cider Half Half Soda
Drinks Ice Ice Sweet
14 Inglés Técnico
Choose the correct option to complete these useful restaurant phrases.
1. Could / Shall I have your name, please?
2. Would / Shall I take your coats?
3. Would / May you prefer to sit indoors or outdoors?
4. May / Will I suggest the terrace?
5. Shall / Can we order, please?
6. Would / Shall you like to take a sit?
7. I’ll / May show you to your table.
8. Would / Will you like to see the wine list?
9. I’m afraid you won’t / can’t smoke here.
10. Can / May you follow me, please?
In pairs as guest and barman, order drinks using the words to help you.
Example:
Gin and tonic – Guest: Can I have a gin and tonic?
Ice and lemon – Barman: Would you like ice and lemon?
1. Sherry 4. Whisky
Sweet/dry Water/soda
2. Beer 5. Lager
Pint/half Draught/bottled
3. Port 6. Vodka and tonic
Small/large Ice
LISTENING
Listen to the sentences. Circle the words you here.
Read to the student different sentences using the following words: Soup spoon, ashtray, Forks, glass, knives,
dessert spoon, and soup bowl, beer, tonic, martini.
Example: _____ is my pen. This That
1. This That
2. This That
Inglés Técnico 15
3. This That
4. This That
5. This That
6. This That
7. This That
8. This That
9. This That
10. This That
Números
Numbers from 0 to 50.
READING
Group work. In groups of four persons read the dialogue below and dramatize it with your classmates.
George, the waiter of Madre’s restaurant, introduces a new cook to the restaurant.
Rosa: Good Evening everybody. Hi, George!
George: Hi, Rosa! Hey Guys, this is Rosa, the new cook. She starts work tomorrow.
Peter: Hello Rosa. I’m Peter. Rosa’s a charming name for a beautiful Italian lady…
Rosa: I’m not Italian. I’m Spanish!
George: Peter’s the bartender. And this is Joao, the new waiter.
Rosa: Where are you from, Joao?
Joao: I’m from São Paulo, in Brazil.
Rosa: The country of Samba!
Peter: I’m British!
Joao: Are you British George?
George: No, I’m not. I’m from the U.S. And I make the best hamburger in London!
Peter: All right, George, we know that but fish and ships is still the best!
16 Inglés Técnico
COMPREHENSION
Complete according to the dialogue above.
Name Job Nationality

______________ __Head Chef___ ______________
____Rosa______ ______________ ______________
____Peter______ ______________ ______________
______________ ______________ ____ Brazilian___
GRAMMAR
Numbers
I ordered forty two bottles of vodka.
She is a waitress and she is thirty two years old.
0 Zero 11 eleven 22 twenty two 33 thirty three 44 forty four

1 one 12 twelve 23 twenty three 34 thirty four 45 forty five
2 two 13 thirteen 24 twenty four 35 thirty five 46 forty six
3 three 14 fourteen 25 twenty five 36 thirty six 47 forty seven
4 four 15 fifteen 26 twenty six 37 thirty seven 48 forty eight
5 five 16 sixteen 27 twenty seven 38 thirty eight 49 forty nine
6 six 17 seventeen 28 twenty eight 39 thirty nine 50 fifty.
7 seven 18 eighteen 29 twenty nine 40 forty
8 eight 19 nineteen 30 thirty 41 forty one
9 nine 20 twenty 31 thirty one 42 forty two
10 ten 21 twenty one 32 thirty two 43 forty three
Ordinal Numbers
First Eleventh
second twelfth
third thirteenth
fourth fourteenth
fifth fifteenth
sixth sixteenth
seventh Seventeenth
eighth Eighteenth
Ninth Nineteenth
Tenth Twentieth
Liquors, mixers, wines and cocktails
SPEAKING
Make groups of three and introduce yourself to your classmates.
Example: Good Morning! My name is George. I am twenty years old. I have one brother and two sisters.
One of my sisters is eight years old, her name is Susan, and the other one is two years old, her name is Mary.
My brother is the oldest; he is twenty five years old and his name is Albert. I study housekeeping because I
like helping and meeting people.
Complete the empty spaces with the number you hear. Some numbers are in the box.
1. There are ________ bottles of wine on table five.
2. There are ________ tablespoons.
3. There are ________ knives in the kitchen.
4. There are ________ liquid measuring cups.
5. There are ________ Juicers on the bar too.
6. There is ________ a shaker on the bar.
7. There are ________ blenders to make different cocktails
Some services and and events
READING
Mrs. Kerrigan: Excuse me, young man.
George: Good Evening madam. Can I help you?
Mrs. Kerrigan: Yes, I would like to know what kind of services the hotel has, please.
George: The hotel offers several services. One of them is the bar, other, is the storage room.
There is a gym, a restaurant, a rent an auto service, a boutique, a beauty salon,
a coffee shop, a pool and a dance floor that is in the restaurant, a music room, a
banquet room too. Oh, we have internet connection, photocopying, laundry, airport
shuttle; wake up service and bell service too.
Mrs. Kerrigan: Thank you very much.
George: May help you with anything else madam?
Mrs. Kerrigan: No, thanks.
18 Inglés Técnico
COMPREHENSION
Answer the following questions according to the dialogue above.
1. What kind of services the hotel offers to the clients?
2. Did Mrs. Kerrigan need anything else?
Events
READING
George is preparing a wedding banquet at Madre’s restaurant. Charlize calls him to check the preparations.
Listen and say whether the sentences are true or false.
George: Hello, Madre’s Restaurant
Charlize: George, its Charlize. How is it going? Is everything ready for the banquet?
George: Well, the tables are ready, in a U-shape, and now I’m going to lay them.
Charlize: great. What tablecloth are you going to use?
George: I got the pink linen from the laundry, and the napkins.
Charlize: Good. And do we have enough plates?
George: Yes.
Charlize: Fine. What glasses are you going to use? The Venetian?
George: No, I’m going to use the Bohemian. They go with the Limoges plates perfectly.
Charlize: Excellent George! You seem to have everything under control. Well done.
COMPREHENSION
1. The tables are in the blanket style.
2. George is going to use a pink tablecloth.
3. Charlize tells George to use the Venetian crystal.
4. The Venetian Champagne glasses go with the Limoges pages.
Inglés Técnico 19
WORDS TO KNOW
Spirits
Mixers
(Hard liquor)
Ashtray Soda
Whisky Tonic
Gin Ginger ale
Brandy Coke
Cognac Juice
Pastis
Rum
Vodka
Wines
Liquors
(fortified)
Vermouth Bailey’s Irish cream
Sherry Benedictine
Port Chartreuse
Dubonnet Cointreau
Madeira Cuarenta y tres
Muscatel Drambuie
Wines
Grand marnier
(table)
Bordeaux Sambuca
Beaujolais Strega
Chianti Tia Maria
Rioja Cocktails
Mosel Americano
Riesling Bloody Mary
Muscadet Bronx
Macon Pina colada
Barsac Tequila sunrise
Chablis Tom Collins
20 Inglés Técnico
Unidad II: Eventos y Servicios en el Hotel
Días y meses del año
READING
George: Good afternoon, Madre’s Restaurant. Can I help you?
Mr. Montgomery: I’d like to reserve a table, please.
George: Certainly Sir. For what day, please.
Mr. Montgomery: For today.
George: Ok, so that’s the 7th. And what time?
Mr. Montgomery: Half seven, please.
George: And for how many people?
Mr. Montgomery: Just two, please.
George: Is that smoking or non-smoking?
Mr. Montgomery: Non-smoking.
George: Ok, sir, that’s no problem. And what name is it, please?
Mr. Montgomery: Montgomery.
George: Could you spell that, please sir?
Mr. Montgomery: Yes, it’s M-O-N-T-G-O-M-E-R-Y.
George: Thank you. So, that’s a table for two at seven-thirty this evening.
Thank you very much Mr. Montgomery. See you this evening.
Mr. Montgomery: That’s great. Thanks. Bye.
COMPREHENSION
Complete the booking form below according to the conversation above
1. Name: ______________________
2. Date: _______________________
Inglés Técnico 21
3. Time: _______________________
4. Number of people: _____________
5. Non/Smoking: ________________
Preposiciones In/On
Prepositions of time
GRAMMAR
PREPOSITIONS OF TIME
(a) Mr. Montgomery has a reservation at 6:30. at + specific time on the clock.
At (b) She has an interview with Charlize at 3:00 At + night
(c) We try to sleep at night.
in + a specific month
(d) The banquet is in October. in + a specific year
In (e) She was born in 1989. in + the morning
(f) We have a festival in the morning in + the afternoon
in + the evening
(i) We have a wedding on Monday on + a specific day on the week
On (j) I was born on February 9th, 1988. on + a specific date
from…to k) We have a lot to do from 1:00 to 2:00. from (a specific time) to (a specific time)
Complete the text with the correct preposition. You can use the same preposition more than once.
This is Mark, our Head Chef. He’s very busy, because he prepares all the meals
at Madre’s. He arrives at the restaurant _at_ 9:00 __________ the morning. He’s
specially busy _____ lunch-time. Lunch is served _____ 12:00 _____ 14:00 every
day. The restaurant is open _____ Tuesday _____ Sunday. On Saturday evening the
restaurant is usually full, so Mark starts preparing the dishes _____ the afternoon.
_____ Sunday he prepares a special meal. Mark always prepares a delicious cake for
his birthday. His birthday is _____ November. _____ autumn he usually prepares his
specialty: marrons glacés. _____ September Mark goes away on holiday. He always
says he needs It.!
Estructuras Interrogativas en fechas y horas
SPEAKING
Questions and short answers about time.
Work in pairs. Ask questions and give answers for the following information. Then write them down.
22 Inglés Técnico
Example:
Time/Launch: What time do you serve launch?
12:30-2:00: We serve lunch from 12:30 to 2:00.
1. Open/every day?
Closed/Mondays
2. Time/dinner?
7-11
3. Table for 6/Saturday lunch
Yes/time?
4. Open/Evening?
Seven O’clock
5. Have/Single room/Friday?
Certainly/name?
Work in pairs. Find out when your partner does the things below and then read your answers to the rest
of the class.
wake up have breakfast get dressed go to work have lunch

go out have dinner watch TV go to bed
A: When do you make up? B: I wake up at seven-thirty. How about You?
Vocabulary
Tableware for breakfast
Teapot 3 Saucer sugar pot Coffee pot tray

milk jog cup cereal bowl Teaspoon dessert spoon
Inglés Técnico 23
Nùmeros/Numbers
51 fifty one 62 sixty two 73 seventy three 84 eighty four 95 ninety five
52 fifty two 63 sixty three 74 seventy four 85 eighty five 96 ninety six
53 fifty three 64 sixty four 75 seventy five 86 eighty six 97 ninety seven
54 fifty four 65 sixty five 76 seventy six 87 eighty seven 98 ninety eight
55 fifty five 66 sixty six 77 seventy seven 88 eighty eight 99 ninety nine
56 fifty six 67 sixty seven 78 seventy eight 89 eighty nine 100 One hundred
57 fifty seven 68 sixty eight 79 seventy nine 90 ninety 200 two hundred
58 fifty eight 69 sixty nine 80 eighty 91 ninety one 300 three hundred
59 fifty nine 70 seventy 81 eighty one 92 ninety two 400 four hundred
60 sixty 71 seventy one 82 eighty two 93 ninety three 500 five hundred
61 sixty one 72 seventy two 83 eighty three 94 ninety four 600 six hundred
24 Inglés Técnico
Unidad III: Direcciones
Localizaciones de lugares en el hotel
Places/workplaces
Parts of the restaurant
Smoking section Kitchen Fish section Dining-room Cloakroom

Sauce section Toilets Meat section Pastry section
GENTS 4_____________
2 _____________
1____________ 3_____________ NON-SMOKING

SECTION
LADIES PRIVATE DINING-

RESTAURANT ROOM
5_________________
DISHWASHING 8_______________
SECTION
6_______________ PASTRY SECTION
7________________
Match the words in the box to the pictures. Then practice saying the words
Terrace 7 smoking section piano window indoors

outdoors bar corner dance floor non-smoking section
Inglés Técnico 25
Prepositions of place
READING
George: So, What do you think of the restaurant, Rosa?
Rosa: Well, it’s very nice, but I’d like to see the kitchen.
George: Come with me, then. Javier, Josh, let me introduce you to Rosa. Rosa’s the new
cook. She’s in charge of the fish section.

Javier: I’m Javier the pastry cook and Josh works with me in the pastry section.
George: Josh’s the commis. In the mornings he helps me to bake rolls and croissants for
breakfast and then he prepares dessert. But he can help you at lunch-time.
Rosa: Oh, great! And where’s the fish section?
George: It’s over here, next to the vegetable section.
Rosa: Is there an oven and stove just for the fish cook?
George: There’s an oven here just for you but there isn’t a stove. There are four stoves in
the middle and you share them with the other cooks.
Rosa: Ok, that’s fine. It all looks great.
COMPREHENSION
Write if the following sentences are true or false. Correct the false sentences.
1. Rosa likes the restaurant
2. Rosa is a fish cook
3. Javier and Josh prepare rolls and croissants for dessert.
4. Javier can assist Rosa.
5. Rosa shares an oven with the other cooks.
26 Inglés Técnico
GRAMMAR
Look at the following prepositions and their pictures. Look in the dictionary or internet the ones are not
in the square.
Above Beside In the back of Near Under

Around Between In front of Next to To
At Far(away) from here In the front of On Toward
Behind In In the middle of On top of across from
Below In back of Inside Outside
Prepositions Picture
Beside
Next to
Near
Between
Far (away) from
on top of
On
Under
Inglés Técnico 27
Match the prepositions in the box to the pictures. Then practice saying the words
next to in on under on the left of on the right of in the middle of

Describe the pictures by completing the sentences with the prepositional expressions of place. There may
be more that one possible completion.
The apple is _______on, on top of________ the plate.
The apple is __________________________ the plate.
The apple is ___________________________ the plate.
The apple is ____________________ the glass.
The apple isn’t near the glass. It is ____________________the glass.
The apple is ____________________________ the glass.
The apple is _________________________ the glasses
28 Inglés Técnico
The hand is _________________________ the glass
The dog is in ____________________ of the car
The dog is in ____________________ of the car.
Verbo To be y pronombres personales
Review of verb to be/Contractions
READING
Read the following conversation below.
George: Good Morning, Madre’s Restaurant. Can I help you?
Ms Porter: Yes, you can. My name is Georgina Porter. I’m getting married. It’s my fifth wedding,
And I’d like a banquet. I’m not planning a large banquet. Just a small party for twenty
Five people.
George: We have a private dining-room for thirty people. The Bergman Lounge.
Ms Porter: Oh, that’s great! And where exactly is the…
George: The Madre’s madam. The address is 5 Hanover Street.
Ms Porter: Oh, and where’s that? I’m from the States, you see. I live in Maryland.
Inglés Técnico 29
George: But, where are you staying in London madam?
Ms Porter: Oh, yes. I’m staying at the Queen Victoria Hotel, near Oxford Circus. So, how can I
Get to your restaurant?
George: It’s very easy madam. Go along Regent Street in the direction of the Piccadilly
Circus. Pass Princes Street, then turn right into Hanover Street and go straight on for
About 100 meters. The restaurant is on your right.
Ms Porter: Ok, that’s great. Thank you very much.

COMPREHENSION
1. What does Ms. Porter want?
2. How many people can eat in the Bergman Lounge?
3. Where is Ms Porter from?
4. Where is Ms Porter staying at the moment?
5. What street is the Madre’s Street?
Contractions of verb BE
Contractions are short forms. Use them in conversation and informal writing. Use full forms in more formal
writing.
Contractions
Full Forms Contractions
I am the head chef I’m the head chief.
He is a head waiter. He’s a head waiter.
She is the head waitress. She’s the head waitress.
Affirmative It is the freezer. It’s the freezer.
We are salad cookers. We’re salad cookers.
You are very good meat cookers. You’re very good meat cookers.
They are dining room assistant. They’re dining room attendants.
Contractions
I am not very kind with the guests. I’m not very kind with the guests. no contraction)
He is not pleasant. He’s not pleasant. He isn’t pleasant.
She is not polite. She’s not polite. She isn’t polite.
It is not a glass. It’s not a glass. It isn’t a glass.
Negative
We are not punctual. We’re not punctual. We aren’t punctual.
You are not caring. You’re not caring. You aren’t caring.
They are not positive. They’re not positive. They aren’t positive.
30 Inglés Técnico
LISTENING
Listen to the sentences. Write the contractions you here. Use the words in the list.
Example
You will hear: You are in class. You’re a student.
You will write. ___You’re_____ a student.
1. __________ Polite.
2. __________ Positive.
I’m
3. __________ Enthusiastic.
You’re
4. __________ A manager. She’s
He’s
5. __________ Front Office Manager It’s
We’re
6. __________ Chiefs engineer.
They’re
7. __________ Very professionals.
8. __________ Shaker.
Complete the sentences. Use contractions (Pronoun + be) and the negative form.
a. Sara is a student. _____ In my class.
b. Jim is a student. _____ In my class.
c. I have one brother. _____ Twenty years old.
d. I have two sisters. _________ Students.
e. I have a dictionary. _____ On my desk.
f. I like my classmates. ________ Friendly.
g. I have three books. _______ On my desk.
h. My brother is twenty years old. _____ married.
i. The instructor _____ (not) here yet. She _____ late.
j. No, She _____ (not). It _____ early. It _____ (not) even 9:45. A lot of students _____ (not) here yet
either.
Inglés Técnico 31
Information questions
THE SIMPLE PRESENT ASKING INFORMATION QUESTIONS WITH WH WORDS

(WHERE) + DO/DOES + SUBJECT + MAIN VERB SHORT ANSWER a) = a yes/no question
(b) = an information question
(a) Do you live in Miami? Yes, I do Where asks for information
No, I don’t about a place.
(b) Where do you live? In Miami.

The form of yes/no questions
and information questions is the
(c) Does Gina live in Rome? Yes, She does same:
Do/Does + Subject + main verb

(d) Where does Gina live? No, She doesn’t.
In Rome.
WHEN
+ DO/DOES + SUBJECT + MAIN VERB
WHAT TIME SHORT ANSWER
When and what time ask for
information about time.
(a) When do you serve the special dish of the day? At nine O’clock.
(b) What time do you serve the special dish of the day? At nine O’clock.
ASKING QUESTIONS WITH WHAT, WHO, HOW + BE

(a) What is this? It’s a pen. What asks about things.
(b) Who is that man? That’s George. Who asks about people.
(c) What are those? They’re shakers
(d) Who are they? They’re Mr. And Mrs. Lee. Note: In questions with what and who,
- is is followed by a singular word.
- Are is followed by a plural word.
(e) What’s this? CONTRACTIONS

(f) Who’s that man? What is = what’s
who is = who’s
Match the questions with the answers.
1. What do you do? a) Fine, thanks.

What are these words
2. Who is that man?
in your language? b) I’m a waiter.
3. Where is the toilet?

What? c) It’s my wedding day.
When?
Where?
4. When do you open?
Who? d) It’s near the entrance.
Why?
5. How are you?
How? e) At eleven O’clock.
6. Why are you nervous? f) He is the bartender.
32 Inglés Técnico
SPEAKING
Work with a partner. Talk about things and people in a restaurant. You can look at your book before you
speak. When you speak, look at your partner. Use ENAH´s Restaurant.
Example: What’s this?
PARTNER A (book open): What’s this? (Indicating a window)
PARTNER B (book closed): This is your grammar book.
PARTNER A (book open): Who’s that? (Indicating a classmate)
PARTNER B (book closed): That’s Ivan.
1. What’s this?
2. Who’s that?
3. What’s that?
4. What are these?
5. Who’s this?
6. What are those?
Switch roles.
PARTNER A: Close your book
PARTNER B: Open you book. Your turn to ask questions. Use new people and things in your questions.
7. Who’s this?
8. What’s this?
9. What are those?
10. What’s that?
11. Who’s that?
12. What are these?
Inglés Técnico 33
Unidad IV:Menú
Menu
Vocabulary
Methods of Cooking Grilled Meat Some Vegetables

Grill blue peas cauliflower
boil rare onion tomato
roast medium rare carrot beans

fry medium rare asparagus peppers
poach well done potato mushrooms
stew Types of meat avocado watercress
bake beef garlic radishes
steam pork cabbage artichoke
veal lettuce leek
lamb turnip cucumber
Some Fruits
apple orange pear peach
pineapple lemon grapefruit plum
apricot melon grape blackberry
prune strawberry raspberry redcurrant
blueberry mango gooseberry
blackcurrant cherry banana
EXPRESSIONS TO LEARN AND STRUCTURES TO PRACTICE
Use the for a particular named item, to name something a second time or to talk about something specific.
Use a/an for a non particular named item. Use an before words that begin with vowels. A/an mean “one” and
are for countable nouns. Use some for uncountable.
Example: A: Would you like an appetizer? (not specific)
B: Yes. The fried clams sound delicious. (specific: they’re on the menu)
A/An/The A/Some
I’d like a beer. I’d like a glass/beer/soup
A: It comes with a salad. I would like an aperitif. I’d like some bread/water.
B: Ok. I’ll have the salad. The beer is good.
34 Inglés Técnico
Fill in the blanks with a or the:
1. _____ hotel is in _____ city centre.
2. Would you like _____ aperitif?
3. Here is _____ menu.
4. Can I have _____ dry martini, please?
5. Do you have _____ reservation?
6. Could we have _____ wine list?
Write a, an or the.
Husband: What do you feel like eating tonight?
Wife: Well, __________ seafood special sounds delicious. I think
I’ll order that. What about you?
Husband: I’m not sure. I’m really in the mood for __________ spicy dish.
Wife: Well, what about __________ Thai chicken?
Thai food is usually spicy.
Husband: Sounds good.
LATER
Husband: Excuse me! We’re ready to order.
Waiter: Certainly. Would you like to start with _____ appetizer or soup? Our soup of the day
Is tortilla soup-that’s _____ Mexican specialty.
Husband: Is _____ tortilla soup spicy?
Waiter: Not very. But we can give you hot pepper sauce to put into if you’d like.
Husband: OK. I’ll have _____ tortilla soup- with the hot sauce on the side.
Wife: I’ll have the same thing, please.
Waiter: And for your main course? We have _____ nice seafood special on _____
menu tonight.
Wife: Good. I’ll have _____ seafood special.
Husband: Hmm. I love Thai food. I’ll have _____ Thai chicken.
Waiter: You won’t need hot sauce with that, sir!
Inglés Técnico 35
You are a waiter/waitress. Ask if your costumer wants what is in the pictures. Write the sentences first,
and then look for a partner.
Examples:
Would you like a…?
The…?
Some…?
Would you like some wine?
or
Would you like a glass of wine?
Count and Noncounts nouns
REVIEW OF VOCABULARY
Would/Could and May

Pair the openers on the left with a phrase on the right. Which scene does each sentence belong in a, b, or c.
1. Would you like… … Coffee, Bella?
2. Do you want… … some more drinks?
3. Could I have… … the Graves, sir?
4. Can I get you… … to order now, madam?
5. Would you like… … Your name, please?
6. May I suggest…º … sparkling or still, madam?
Fill in the blanks using on, in, with.
1. He puts the food _____ the table.
2. She likes biscuit _____ cheese.
3. The wine bottle is _____ the bucket _____ the table.
4. I’d like a green salad _____ my steak.
5. I don’t like cream _____ my coffee.
36 Inglés Técnico
READING
Rosa: Oh, what a day. I’m so tired!
George: How about a Spanish cocktail for a beautiful Spanish lady: a Mojito!
Rosa: Is that with rum?
George: It sure is. Rum, soda water, lime juice, sugar and mint sprig.
Rosa: I’m sure it’s delicious but it’s not Spanish, It’s Cuban. Anyway, I don’t like rum.
George: Ok, what about a Margarita then?
Rosa: I don’t know. I think I’d prefer something non-alcoholic.
George: No problem. One non-alcoholic cocktail coming up! Right, try this.
Rosa: Hmmm. That is great. What is it?
George: A San Francisco. You mix pineapple, orange and grapefruit juice. Then add grenadine and a
splash of soda water and serve it.
Rosa: It sounds easy but how much of each ingredient do you need?
George: Don’t worry, I can give you the recipe.
Rosa: That is great. I can make it for my friends. Thanks George.
COMPREHENSION
Read the conversation above and say whether the sentences below are true or false. Then correct the false
sentences.
1. Rosa is very tired.
2. The Mojito is a Spanish cocktail.
3. There is lime juice in the Mojito.
4. Rosa would like a soft drink.
5. The San Francisco has orange juice in it.
6. Rosa asks for the San Francisco recipe.
TIP
Count nouns name things you can count. They are singular or plural. Non-count nouns
name thing you can not count. They are not singular or plural. Don’t use a, an or a number
with non-count nouns.
Inglés Técnico 37
GRAMMAR
Some and any Explanations Singular Plural

Count Both count nouns and non There is a spoon behind
Nouns count nouns use Some or Count nouns have both the bar. three meals
Any. singular and plural forms. some eggs
Singular count nouns can There are five spoons waiters
There are some eggs in have a/an or a number behind the bar. some gyms
the fridge. before them; most plural restaurants
count nouns have an -s/-es There is one waiter.
There is some sugar in ending.
the pot. There is one restaurant.
Noncount Are there any glasses on Noncount nouns are always

Nouns the tray? Noncount nouns are always singular.
singular. They have no plural form
There isn’t any Ketchup. They have no plural form (no (no -s/-es endings).
-s/-es endings).
Look at the sentences Most noncount nouns
above and underline the Most noncount nouns name name an item made up of
correct options below. an item made up of smaller smaller or different parts.
or different parts.
We use some with Some noncount nouns
positive verbs/negative Some noncount nouns name abstract things, such
verbs/questions. name abstract things, such as ideas, feelings, and
as ideas, feelings, and concepts.
We use any with positive concepts.
verbs/negative verbs/
questions.
Count nouns Non-count nouns
An appetizer an onion Bread Juice fruit

An apple an orange Candy lettuce rice
A cookie a sandwich Cheese meat salt
An egg a vegetable Chocolate milk seafood
Coffee pasta soup
Sugar
Complete the description of the above picture with some or any.
There are __some__ glasses and ________ bottles on the table, but there aren’t ________ plates. There’s
________ salt, sugar and ice but there isn’t ________ pepper. There are ________ eggs and there’s ________
tomato juice. There isn’t ________ milk and there aren’t ________ napkins. There are ________ cocktail
shakers, too.
38 Inglés Técnico
Match the words to the pictures. Use a dictionary to help you. Which can be counted? Mark them as
Countable (C) or uncountable (U).
Eggs 8 sugar salt glasses tomato bottles cocktail Ice

juice shakers
SPEAKING
Your teacher will stick the name of a drink on your back. Ask other students Yes/No questions to find out
the name of the drink.
A: Is it an alcoholic drink? B: No, it isn’t
LISTENING
Ordering a drink. George serves two guests. Listen and choose the correct answers for the questions
below.
George: Would you like to order a drink?
Mr. Kerrigan: Yes, could we see the wine list, please?
George: Certainly Sir, here it is.
Mr. Kerrigan: Thank you. I’ll have a glass of dry white wine. And you, dear?
Mrs. Kerrigan: Could I see the list too, please?
Mr. Kerrigan: Oh, yes, of course. Sorry.
Inglés Técnico 39
Mrs. Kerrigan: Thank you. There are some nice aperitifs. A sherry would be nice.
No, I think a Martini. And could I have some ice in it, please?
George: Certainly madam. So, that’s a dry white wine and a Martini with ice.
Mrs. Kerrigan: Excuse me, could you close the window, please? It’s a bit cold.
George: Certainly madam.
Mr. Kerrigan: If you’re cold, why do you want ice in your drink?
COPREHENSION
Choose the correct answers for the questions below.

1. How many people are there in the conversation?
a. Two
b. Three
c. Four
2. What does Mr. Kerrigan ask to see?
a. The menu
b. The bill
c. The wine list
3. What does Mr. Kerrigan order?
a. A beer
b. A glass of wine
c. A whisky
4. What drink does Mrs. Kerrigan order?
a. A Martini
b. A sherry
c. A gin and tonic
5. What does Mrs. Kerrigan ask Jan to do?
a. Close the window
b. Move the table
c. Turn the heating up
40 Inglés Técnico
6. What kind of drink Mrs. Kerrigan order?
a. A soft drink
b. An aperitif
c. A coffee
Put some or any in the blanks:
1. I’m afraid we haven’t ________ left.
2. I’d like ________ peas, please.
3. They haven’t ________ tables free.
4. Do you have ________ tomato soup?
5. Would you like ________ mineral water?
6. Are there ________ staff missing tonight?
Look at this sentence: I’m afraid we haven’t any sole but the turbot is excellent. With a partner make
similar sentences with 1, 2 and 3. A: Ask questions as a client and B: Answer questions as a waiter/waitress.
1. No fillet steak/the rump’s very good.
2. No pâté de foie gras/the pâté de canard is excellent.
3. No cod/the plaice is very good.
Vocabulary
Tableware for drinks
Match the drinks to the pictures. What are the drinks in cups, mugs or glasses?
Hot chocolate 3 cocktail beer wine coffee champagne tea Ice
Inglés Técnico 41
Quantifiers
GRAMMAR
EXPRESSIONS OF QUANTITY
EXPRESSIONS OF USED WITH COUNT USED WITH NONCOUNT
QUANTITY NOUNS NOUNS
one one apple Ø An expression of

(a) each each apple Ø quantity may precede of

every every apple Ø a noun. Some expression
two, etc. two apples Ø of quantity are used only
both both apples Ø with count nouns, as in
a couple of a couple of apples Ø (a) and (b)
(b) a few a few apples Ø
several several apples Ø
many many apples Ø
a number of a number of apples Ø
a little Ø a little rice some are used only with
(c) much Ø much rice noncount nouns, as in
a great deal of Ø a great deal of rice (c).
no no apples no rice Some are used with both
some/any some/any apples some/any rice count and noncount
(d) a lot of/lots of a lot of/lots of apples a lot of/lots of rice nouns, as in (d).
plenty of plenty of apples plenty of rice
most most apples most rice
all all apples all rice
One, each and every.
SINGULAR EXPRESSIONS OF QUANTITY: ONE, EACH, EVERY.

a) One soda is on the table. One, each, and every are followed immediately
(b) Each soda is served by the waitresses. by singular count nouns (never plural nouns, never
(c) Every soda is 4 dollars. noncount nouns).
(d) One of the waiters was late to work. One of, each of, and every one of are followed by
(e) Each (one) of the waitresses has a schedule. specific plural count nouns (never singular nouns;
(f) Every one of the waiters has a schedule never noncount nouns).
Each and every have essentially the same meaning.

Each is used when the speaker is thinking of one person/thing at a time: Each
Housekeeper has a schedule. = Mary has a schedule. Carlos has a schedule.
Every is used when the speaker means “all”: Every housekeeper has a schedule.
42 Inglés Técnico
Some and Any
SOME AND ANY

Please buy some napkins.
Use some in affirmative statements and questions. There’s some milk in that cup.
Some Do you have some shopping bags?
Would you like some spaghetti?
Use any in negative statements and in affirmative There aren’t any plates on the table.
and negative questions I don’t use any salt at all.
Any
Do you have any pots in your kitchen?
Isn’t there any fish?
Complete the sentences. Use a or some.
a. Paula, I’d like _____ ham sandwich, and I’d like _____ milk.
b. I’d like ____ fish sandwich and _____ rice.
c. I want _____ hamburger _____ and _____ fries.
d. We want _____ hamburger, and she wants _____ hot dog. All of us want ____ juice.
e. I want _____ cheese on my hamburger, please.
f. I’d like _____ piece of cheesecake on my dessert.
g. We’d like ____ eggs for breakfast.
h. Would you like _____ glass of water?
Few/Little and A few/A little
A FEW/ A LITTLE AND FEW/LITTLE

There are a few olives in the har.
A few A few is used with count nouns in affirmative Would you like a few potatoes?
statements and affirmative and negative questions. Aren’t there a few cookies in the box Paula?
A little is used with noncount nouns in affirmative I’d like a little tomato sauce on my pasta.
Any statements and affirmative and negative questions. Is there a little sugar on that bowl?
Don’t you want a little milk in your tea?
Few is used with plural countable nouns.
I feel bad for her. She has few friends in the
Few When we say Few it means nearly none.
hotel.
Few is a negative idea.
Little is used with uncountable nouns
I have little money. I don’t even have enough
Little When we say little it means nearly none, nearly nothing.
money to buy food for dinner.
Little is a negative idea.
Inglés Técnico 43
Put a few or a little on each line.
Example: Do you have time for ____a little_____ coffee and ____a few_____ cookies?
a. I usually put __________ sugar in my tea.
b. Cooks need __________ pots and pans to make dinner.
c. Can you get me __________ apples and __________ orange juice, please?
d. I’d like __________ napkins, please.
e. Does your brother want __________ pieces of bacon with his eggs?
f. Would you like __________ soup?
g. There are __________ forks, but there aren’t any spoons.
h. We’re having __________ cake for dessert and __________ cups of coffee.
Much/Many

Explanations Examples Possible
Answer
I don’t like many kinds of vegetables.
Aren’t there any eggs on the
Many is for plural nouns in affirmative and
refrigerator?
Many negative statements and questions. Used with
Bottles of milk, jars of marmalade,
-
Count nouns.
dollars, minutes.
George has so many tables to clean.
Much is for noncount nouns only- mainly in We don’t drink much tea or coffee.
negative statements and affirmative and Does chicken have much cholesterol?
Much negative questions. Much doesn’t usually Milk, marmalade, money, time, etc.
-
appear in affirmative statements Carlos has too much money.
How many eggs do you want?
Two
How many begins a question about a number, How many cakes are you making?
How Only one
so it appears only before a plural noun-or if How many different vegetables do you
many Three
the noun is understood have?
How many do you have?
How much coffee does he drink? Three cups.
How much begins a question about an
How How much rice do we need? Ten pounds.
amount, so it appears only before a noncount
much How much pizza can you eat? Two slices.
noun or if the noun is understood.
How much can you eat?
Write much or many. In some sentences, you will need to choose the correct verb in parentheses.
i. I haven’t visited __________ restaurants in the city yet.
j. There (isn’t/aren’t) __________ __________ money in his bank account.
k. I haven’t gotten __________ mails lately.
44 Inglés Técnico
l. I don’t get __________ glasses to wash.
m. There (isn’t/aren’t) __________ __________ hotels in my hometown.
n. There (is/are) __________ too __________ furniture in Anna’s living room.
o. I couldn’t find __________ information in that book.
p. How ___________ homework did the teacher assign?
q. I haven’t met __________ people since came here.
Complete the sentences with How many or How Much.
a. ________ ________ money do you have in your wallet?
b. ________ ________ bottles of wine to you need for the banquet?
c. ________ ________ languages do you speak?
d. ________ ________ homework does your teacher usually assign?
e. ________ ________ tea do you want madam?
f. ________ ________ sugar do you put in your tea?
g. ________ ________ trays are you going to use?
h. ________ ________ water do you need to cook rice?
A lot of
A LOT OF
There is a lot of money.
There is a lot of beer.
A lot of is for affirmative and negative statements and
There is a lot of information.
A lot of questions. There are a lot of rooms.
There are a lot of guests.
There are a lot of chairs.
Fill in the blanks with a lot of, much or many.

a. There aren’t __________ in tonight.
b. There’s __________ preparation to do.
c. Do you have __________ single rooms?
d. There isn’t __________ time before we open.
e. There are __________ vegetables to prepare.
f. Do we have __________ hot starters today?
g. Is there __________ work to do this morning?
h. There are __________ beds to make.
Inglés Técnico 45
REVIEW OF VOCABULARY
Listen to ordering a drink conversation again and tick the sentences you hear.
1. Can you bring us a glass of water, please?

2. Could you bring us the wine list, please?
3. Could we see the wine list, please?
4. Could I see the list, too, please?
5. Could I have some ice in it, please?

6. Put some ice in it, please.
7. Could you close the window, please?
8. Close the window, it’s a bit cold.
Put the words in the following sentences in the correct order.
1. you/Could/please/menu/bring/the/me
________________________________________
2. my/please/have/Can/coat/I
________________________________________
3. name/me/Could/your/tell/you/please
________________________________________
4. in/please/corner/we/a/Could/table/the/have
________________________________________
5. Peter/some/have/Can/I/bread
________________________________________
6. show/table/us/Could/please/you/our/to
________________________________________
46 Inglés Técnico
Listen to the pronunciation of a and of in these sentences. Then practice saying the sentences.
1. Could I have a glass of wine, please?

2. Would you like a cup of coffee?
3. There’s a round table near the piano.
4. The bartender makes a special cocktail for me.
5. Is there a costumer in the bar?
6. Would you like an aperitif, madam?
7. I’ll have a pint of lager, please.
Tableware for wine
Match the words in the box to the pictures. Use a dictionary to help you.
Ice bucket 1 Decanter wine label wine basket

corkscrew whitecloth coaster cork
Inglés Técnico 47
There is/There are: Affirmative and Negative Statements
LISTENING
Read the menu. Which foods do you like? Which foods do you dislike?
Read along silently as you listen to a natural conversation.
Waiter: Are you ready to order? Or do you need some more time?
Costumer: I’m ready. I think I’ll start with the black bean soup. Then I’ll have the roast chicken.
That comes with salad, doesn’t it?
Waiter: Yes, it does. And there’s also a choice of vegetables. Tonight we have carrots or
grilled tomatoes.
Costumer: The carrots, please.
Waiter: Certainly. Anything to drink?
Costumer: I’ll have bottled water, no ice.
COMPREHENSION
Look at the menu again. Check √ the information you can find. Discuss your answers with your classmates.
1. _____ food choices.
2. _____ beverage choices.
3. _____ prices.
4. _____ the name of the restaurant owner.
48 Inglés Técnico
5. _____ the name of the waiters and waitresses.
6. _____ the name of the chef.
Read the conversation carefully again. Then write true or false.
_____ 1. The costumer orders carrots.
_____ 2. The costumer doesn’t order soup.
_____ 3. The chicken comes with salad.
_____ 4. The chicken comes with a vegetable.
Tell your classmates the items that you would like to order from the menu of the World Café.
1. Appetizer: ________________________________
2. salad: ________________________________
3. entrée/main course: ________________________________
4. dessert: ________________________________
5. beverage: ________________________________
Pair work: Compare your choices. Are they the same or different?
GRAMMAR
Structure
THERE + BE
THERE BE SUBJECT PLACE
There + be is used to say that
a) There is a oven here. something exists in a particular
(b) There are four stoves in the middle. place.
Notice: The subject follows be:
there + is + singular noun
there + are + plural noun
Affirmative and negative statements.
We use There is/There are to say that something exists or doesn’t exist. The real
subject usually comes after There is/There are.
Inglés Técnico 49
Use There is for singular nouns and things There is a head chef in the hotel.
you can not count. There is a head waiter in the hotel.
There is oil on the floor.
Affirmative
Statements Use There are for plural nouns; that is to There are two salad cooks.
say, we use there are for plural subject. There are 600 hundred students in this school.
There are four windows in that area.
To say the opposite; that is to say, the Excuse me; There is not a bartender in the bar.
negative for of this structure. There is not a dining room assistant.
There is not ice on the refrigerator.
Negative Use There isn’t (is + not). There are not chairs in this room.
Statements There are not two pictures in the wall. Just one.
Use There aren’t (are + not). There are not napkins in table eleven.
There are not any bedside tables in the
restaurant.
Complete the description of the restaurant with there is/there are.
_______ _____ many things in this restaurant. _______ _____ bar next to the souvenirs store. On the right of
the hall way _______ _____ tables where you can order any type of food. The waitress is at the end of the hall
way attending to some costumers. _______ _____ two tables taken and _______ _____ six cups on the bar.
Fill in the blanks. Use there is/there are or the verb be.
I _____ the manager of the Savoy Hotel. My name _____ Mr. Black. The hotel _____ in Main Street. _______
_____ 100 double rooms and 20 single rooms. _______ _____ a bar and a restaurant. _______ _____ table
d´hôte meals at lunchtime and table d´hôte and á la carte in the evening.
50 Inglés Técnico
LISTENING
Listen to there is/there are. Practice saying the words.
1. There are two new chefs at the Whitehouse. 4. There are three objects on the table.
2. There’s an oven in the pastry section. 5. There aren’t any guests in the bar.
3. There isn’t a fridge in the meat section.
Contractions
THERE + BE CONTRACTIONS
there + is = there’s
(a) There’s a river near the hotel.
there + are = there’re
(b) There’re two parks near the hotel.
LISTENING
Listen to each sentence. Circle the word you hear. Note: You will hear contractions for There is and There
are.
Example: __________ several windows in this room. There’s There’re

1. There’s There’re 7. There’s There’re
2. There’s There’re 8. There’s
3. There’s There’re There’re
4. There’s 5.There’s There’re
There’re 6.There’s There’re
Yes/No Questions
Affirmative Negative
Examples
Answers Answers
Is there any juice in the refrigerator? Yes, there is. No, there’s not.
Affirmative No, there isn’t.
Questions Are there any eggs in the refrigerator? Yes, there are. No, there aren’t.
Isn’t there a map of the park? Yes, there is. No, there’s not.
Negative No, there isn’t.
Questions Aren’t there any hills on the hike? Yes, there are. No, there aren’t.
Inglés Técnico 51
Yes/No Questions
Complete each sentence or question with a form of there is or there are.
1. ____________ anything in the fridge?
2. ____________ any cookies?
3. I hope ____________ no chocolate in this cake. I’m allergic.
4. ____________ anything to eat in this house? I’m hungry.

5. ____________ eggs in the fridge. We could make an omelet.
6. I don’t think ____________ any vegetables on the menu.
7. ____________ too much sugar in this coffee.
8. ____________ enough lettuce to make a salad?
Work with a partner. Ask questions about the contents of the refrigerator in the picture. Use the nouns in
the list in your questions. Use Is there…? or Are there…?
Example:
PARTNER A: Is there any cheese in the refrigerator?
PARTNER B: Yes, there is.
PARTNER A: Are there any onions in the refrigerator?
PARTNER B: No, there aren’t
Cheese
Eggs Onions
Bread Strawberries
Apples Oranges
Butter Orange juice
Potatoes Fruit
Vegetables Flour
Pickles
52 Inglés Técnico
Vocabulary
Vocabulary building. Categories of food. Look in the internet for more fruit, vegetables, meat, seafood,
grains, dairy products, oils and sweets and add them to the list.
________________ _________________ ______________ ________________
________________ _________________ ______________ ________________
________________ _________________ ______________ ________________
________________ _________________ ______________ ________________

________________ _________________ ______________ ________________
________________ _________________ ______________ ________________
Discuss what to eat. Use foods you like and eat. Use the guide or create a new conversation in your own
way.
A: What is there to eat?
B: __________.
A: Is that all? I’m in the mood for __________.
B: __________...
Inglés Técnico 53
Pair work. Together right a check mark next to the foods you think are healthy. Write an X next to the
foods you think are not healthy. Do you agree or disagree?
On the notepad, classify the foods from the pictures.
1. Spicy: _______________________________
2. fatty: ________________________________
3. salty: ________________________________
4. sweet: _______________________________
Discuss with your classmates what kinds of food do you like? Do you eat healthy foods? What do you eat
in moderation?
Complete with there is/there are.
1. __________ too much pepper in the soup.
2. I hope __________ not too much sugar in the cake. Sugar isn’t good food for you.
3. I’m looking for a good restaurant. __________ any restaurants near you?
4. __________ any low-fat desserts on the menu?
5. __________ an inexpensive restaurant nearby?
6. You should eat some fruit. __________ some oranges on the kitchen table.
7. __________ enough cheese in the fridge for two sandwiches?
8. I’m in the mood for soup. What kind of soup __________.
54 Inglés Técnico
Unidad V: Solicitudes y Servicios del Cliente
Verbos de Acción/Action Verbs
READING
Making cocktails. Two guests are at the bar in Madre’s restaurant.
Mr. Marquez: This is my favorite bar in London. Hello Peter, how are you?
Peter: Fine thanks, Mr. Marquez. What would you like to drink?
Mr. Marquez: Svetlana, this is Peter. You must try one of his cocktails.
Svetlana: Ok. What do you recommend, Peter?
Peter: How about something British? A Gin Fizz? It’s my favorite cocktail. It’s made
with gin, lemon juice, sugar and…
Svetlana: Sorry, I don’t like gin very much. We don’t drink it in Russia.
Peter: Ah, the perhaps something with vodka for the beautiful Russian lady?
How about a Bloody Mary? Also very British, but with vodka.
Svetlana: What’s in it?
Peter: Vodka, tomato juice, lemon juice, Tabasco and Worcestershire sauce.
Svetlana: Ok. I’ll have one of those.
Peter: Great! One Bloody Mary coming up. And for you Mr. Marquez? The usual?
Mr. Marquez: Yes please, Peter. A Gin Fizz is fine for me.
COMPREHENSION
Read and cross out the one incorrect answer from the options below.
1. Mr. Marquez knows…

a. London
b. The Madre’s Restaurant
c. Moscow
2. Peter recommends a…
a. Gin and tonic
b. Gin Fizz
c. Bloody Mary
Inglés Técnico 55
3. Svetlana…
a. Doesn’t drink alcohol
b. Doesn’t like Gin
c. Doesn’t know Madre’s Restaurant.
4. A bloody Mary is made with…

a. Tomato juice
b. Sugar
c. Worcestershire sauce
5. Gin Fizz is a favorite cocktail for…

a. Peter
b. Mr. Marquez
c. Svetlana
GRAMMAR
Action verbs are used to show when somebody does something.
Action Meaning Examples

Verbs
(To) Clean,
Remove dirt, dust and other messes. After you clean up room 15 you can take your break.
clean up
Please dry the dishes fully before you put them away
(To) Dry Take the water out of something.
in the cupboards.
(To) speak To say words, to talk. I love to speak English when I’m depressed.
To present, to indicate, to instruct by
(To) show I love to show the restaurant to the guests.
demonstrating.
(To) I am the bartender and I prepare all the drinks for
To mix, to make, to produce a drink.
prepare the clients.
To give attention to the client, turn your
Attend to I attend seven tables at the same time.
attention to the client, take care of a table.
To present food or drinks, to send or bring
(To) serve I serve seafood to the clients almost every day.
something to a table.
(To) drink To take liquid into your mouth and swallow it. I drink water every day, it keeps me healthy.
To combine two or more different substances If we mix White Rum, Mint, Lemon and Soda we get
(To) mix
to become a single one. a Cuban Mojito.
To put something with something else, or with
(To) add Just add a little bit of salt.
a group of other things.
(To) assist To help someone do something. She returned to the bar to assist in the drink mixing.
I need to aid them to finish the preparation for the
(To) aid To help someone or help something to happen.
event.
To take something or someone with you to a
(To) bring I bring the ashtrays to the smoking tables.
place. To move something somewhere.
(To) help To make it easier for someone. I help my colleagues to mix the drinks.
56 Inglés Técnico
GRAMMAR
Structure
FORM AND BASIC MEANING OF THE ACTION VERBS

SINGULAR PLURAL
1st PERSON I talk We talk
2nd PERSON you talk you talk
Notice: The verb after she, he, and it (3rd person
singular) has a final -s: talks.
3rd PERSON she talks they talk
he talks
it rains
(a) I eat breakfast every morning. The action verbs are something that a person can
(b) Olga speaks English every day. do. Action verbs can also be actions you can’t see
(c ) We sleep every night. such as think or want. Action verbs can be time-
(d ) They go to the beach every weekend. telling verbs. They tell when something takes
place, in the preset, in the future or in the past.
The bartender mixes Amaretto, cream of

She serves the food to the clients. Coconut, Evaporated milk and Rum to make a
Julio López.
Affirmative, negative statements and questions.

Positive Negative
Subject Modal Subject do not verb
I/you/we/they drink I/you/we/they do not drink
he/she/it drinks he/she/it does not drink
Positive
do Subject verb
do I/you/we/they drink?
does he/she/it drink?
Inglés Técnico 57
Choose the correct completions.
1. My mother and father __________ breakfast at 7:00 every day. (eat/eats)
2. My mother __________ tea with her breakfast. (drink/drinks)
3. I __________ a bath every morning. (take/takes)
4. My sister __________ a shower. (take/takes)

5. I __________ English with my friends. (study/studies)
6. We __________ to school together every morning. (walk/walks)
7. Class __________ at 9:00 every day. (begin/begins)
8. It __________ at 12:00 for lunch. (stop/stops)
9. We __________ in the cafeteria. (eat/eats)
10. My friends and I __________ home at 3:00 in the afternoon. (go/goes)
SPELLING AND PRONUNCIATION OF FINAL -ES ADDING FINAL -S/-ES TO WORDS THAT END IN -Y
(a) cry → cries End of verb: consonant + -y.
SPELLING try → tries Spelling: change y to i, add -es.
sh (a) push → pushes Ending of verb: -sh, -ch,

ch (b) teach → teaches -ss, -x. b) pay → pays End of verb: vowel + -y.
ss (c) kiss → kisses Spelling: add -s. enjoy → enjoys Spelling: add -s.
x (d) fix → fixes PRONUNCIATION: /ez/.
Use the verbs in parenthesis to complete the sentences.

1. Alice __________ the restaurant is closing. (Clean)
2. Alex __________ the glasses after washing them. (dry)
3. Jason __________ English all the time with American tourists. (speak)
4. Sonya __________ how to prepare an Alexander to the clients. (show)
5. Joon Kee often __________ a Cuban Mojito, which is his favorite drink. (prepare)
6. Peter always __________ table six on Mondays. (attend)
7. Tina usually __________ tables ten and twelve at night. (serve)
8. Eric __________ Tequila whenever he comes to the restaurant. (drink)
9. Jenny __________ different drinks to get cocktails that are not on the menu.
(mix)
10. When Jack arrives to the restaurant, he __________ his colleagues serve the clients. (help)
58 Inglés Técnico
Match the words in the box to the pictures. Then practice saying the words.
Salt 2 mint leaves grenadine sugar

ice lime zest pineapple juice
Presente Progresivo
Present Continuos
READING
George: Are you ready to order??
Alison: Not really. Could you tell me what Cuban Mojito is?
George: Of course madam. It’s made of White Rum, mint, lemon and soda.
Alison: I see. And what’s Negroni?
George: Negroni is made of Gin, Campari and red Cinzano. It’s served as a Cocktail madam.
Carmen: That sounds nice. I think I’ll have that for a starter
Alison: I feel like a hot starter. Do the Polish potato pancakes have garlic on them?
George: No, madam.
Alison: Good, I’ll have that then.
Inglés Técnico 59
George: And what would you like as a main course?
Carmen: I think I’ll go for the Madre’s Couscous.
George: So couscous for you madam. And for you madam?
Alison: Let me see. The North Sea looks delicious. I think I’ll have that.
George: Excellent choice madam. Would you like a side plate to go with it?
Alison: Ok, We’ll share a Waldorf salad.
George: A Woldorf salad. And what would you like to drink?

Alison: We’ll have tea, please.
George: Certainly madam. Thank you.
COMPREHENSION
Alison Fiona
Start Negroni
Main Course
Side dish
Drinks
GRAMMAR
Structure
BE + -ING: THE PRESENT CONTINOUS TENSE

In (a): When I say this sentence, I am
drinking wine. The action drinking is
(am + -ing (a) I am drinking wine. happening right now, and I am saying the
is + -ing (b) She is bringing the menu to table number sentence at the same time.
seven. Am, is, are = helping verbs
are + -ing (c) You are preparing a good drink for those drinking, bringing and preparing = the
people. main verb.
Am, is, are + -ing = present continuous

tense
60 Inglés Técnico
SPEAKING
Your teacher will perform and describe some actions. Listen for the form of the verb. Answer questions
about these actions.
Example: add
TEACHER: (pantomime adding) I am adding a little bit of water to the glass. What am I doing?
STUDENT: You are adding water to the glass.
1. Clean 4. attend to
2. dry 5. serve
3. speak 6. mix
Spelling
SPELLING OF –ING
END OF VERB → -ING FORM
A CONSONANT + -e → DROP THE -e and ADD -ing
Rule 1 smile → smiling
write → writing
ONE VOWEL + ONE CONSONANT → DOUBLE THE CONSONANT and ADD -ing
Rule 2 sit → sitting
run → running
TWO TOWELS + ONE CONSONANT → ADD -ing; DO NOT DOUBLE THE CONSONANT
Rule 3 read → reading
rain → raining
TWO CONSONANTS → ADD -ing; DO NOT DOUBLE THE CONSONANT.
Stand → standing
Rule 4
push → pushing.
Write the –ing forms of the following words.
1. Take __________ 6. Join __________
2. Come __________ 7. Hurt __________
3. Dream __________ 8. Plan __________
4. Bite __________ 9. Study __________
5. Hit __________ 10.Jump __________
Inglés Técnico 61
Negative Statements
PRESENT PROGRESSIVE: NEGATIVES

a) I am not serving. I am cleaning. Present progressive negative
(b) Ben is not drying the glasses. He is attending table five. am
(c) Mr. And Mrs. Brown are not eating at the restaurant. is → + not + -ing.
They are drinking cocktails at the Cocktail Lounge. are
Complete the sentences with the correct form of the present continuous.
1. The chef (cook) ____________________ an omelet.
2. You (not/listen) ____________________ to me!
3. Antonio (read) ____________________ book.
4. I (not/work) ____________________ today.
5. The sommelier (recommend) ____________________ the wine.
6. Mr. Perrault (finish) ____________________ still ____________________ his main course.

Use the present continuous for actions in progress now and for some future Actions.
TIP
Form the present continuous with be and a present participle (base form + -ing).
I’m drinking wine at the bar. Action in progress now)
Tomorrow I’m closing the restaurant really early. (Future action)
Questions
PRESENT PROGRESSIVE: NEGATIVES

QUESTION → SHORT ANSWER
BE + SUBJECT + -ING
(a) Is Mary sleeping? → Yes, she is. (She’s sleeping)
→ No, she isn’t. (She isn’t sleeping)
→ No, she’s not (She’s not sleeping)
(b) Are you watching TV? → Yes, I am. (I’m watching TV)
→ No, I’m not (I’m not watching TV)
Q-WORD + BE + SUBJECT + -ING

(c) Where is Mary sleeping? → In bed. (She’s sleeping in bed)
(d) What is Ted watching? → A movie. (Ted is watching a movie)
(e) Why are you watching TV? → Because I like this program. (I’m watching TV
because I like this
Program)
62 Inglés Técnico
Question practice. Make questions.
1. _______________________________ students?
a. Yes, she is. (The teacher is helping the students?
2. _______________________________ ?
a. Yes, he is (George is serving the clients)
3. _______________________________ ?
a. No, I’m not. (I’m not sleeping)
4. _______________________________ in class?
a. Yes, they are. (The students are learning a lot in class)
5. _______________________________ in cash?
a. No, I’m not (I am not paying in cash)
Answer these questions about now.
1. What are you doing?
2. Where are you sitting?
3. What book are you using?
4. What are you studying?
5. What’s your teacher doing?
Positive Negative Question

I I'm drinking wine. I'm not drinking wine.
You 3 ______________________ 4 _________________ Are you baking the lemon cake?
He
She She's preparing a cocktail. 5 _________________ 6 ___________________
It
We 7 ______________________ We are not eating bread. 8 ___________________
You 9 ______________________ Are you having an appetizer?
They 11 _____________________ Jim and Julie aren't coming tonight. 12 __________________
Inglés Técnico 63
Look at the traditional UK and continental breakfasts below. Match the names to the pictures. Use a
dictionary to help you.
Milk 10 croissant coffee jam eggs pastries mushrooms fruit juice

bacon cold meat grapefruit toast cereals tea sausages tomato rolls
EXPRESSION TO LEARN
What do these expressions mean to you? Make sentences with them.
1. How are you paying today?
2. Service and tax are included.
3. Would you sign here, please?
4. Here’s your receipt
5. Do you have a credit card?
6. Do you have some form of identification?
7. Don’t worry, sir. I’ll stamp it.
64 Inglés Técnico
Pasado Simple/The Simple Past
READING
What can you find on the menu? How is it organized?
Read the menu and complete it with the words in the box.
side dishes cold vegetarian dishes starters

meat dishes hot fish dishes main courses
COMPREHENSION
How is the menu different to ones in your country?
Inglés Técnico 65
GRAMMAR
Regular verbs
13.1. Affirmative Statements
Positive
Subject Verb Object
I/You/he/she/it/we/they prepared dinner
Verb + -ed = the simple past tense

I
You
He
She
It + Prepared (Verb + -ed)
We
You
They
Irregular Verbs
Present Past Present Past
Add Added Exchange Exchanged
Call Called Finish Finished
Close Closed Handle Handled
Combine Combined Register Registered
Complete Completed Reduce Reduced
Create Created Provide Provided
Change Changed Save Saved
Empty Emptied Supervise Supervised
Employ Employed Watch Watched
Enter Entered Treat Treated
Start Started Help Helped
Introduce Introduced Fill Filled
Book Booked Welcome Welcomed
Present Presented Like Liked
Prepare Prepared Study Studied
Serve Served Mix Mixed
66 Inglés Técnico
Complete the sentences. Use the words in the list. Use the simple present or the simple past.
ask erase smile walk

cook rain stay watch
dream shave wait work
It often ___rains___ in the morning. It ____rained____ yesterday.

I __________ to school every morning. I __________ to school yesterday morning.
Sue often __________ questions. She __________ a question in class yesterday.
I __________ a movie in Television last night. I usually __________ TV in the evening because I want to
improve my English.
Mike __________ his own dinner yesterday evening. He __________ his own dinner every evening.
I usually __________ home at night because I have to study. I __________ home last night.
I have a job at the library. I __________ at the library every evening. I __________ there yesterday
evening.
When I am sleep, I often __________. I __________ about my family last night.
Linda usually __________ for the bus at a bus stop in front of her apartment building. She __________ for
the bus there yesterday morning.
The teacher __________ some words from the board a couple of minutes ago. He used his hands instead of
an eraser.
Our teacher is a warm, friendly person. She often __________ when she is talking to us.
Rick doesn’t have a beard anymore. He __________ it five days ago. Now he __________ every morning.
Negative statements
Negative
Negative Did Not Verb Object
I/you/he/she/it/we/they did not prepare dinner
I
You
He
She
It + did not + main verb
We
You
They
Notice: The simple form of the main verb is used with did not
NEGATIVE CONTRACTION: did + not = didn’t
Inglés Técnico 67
Complete the sentences with the correct form of the simple past.
1. Rosa and Jan (start) __________ to work in the restaurant around October.
2. Susan (introduce) __________ Jan to Mr. Grant on his first day at work.
3. Sam (not/introduce) __________ Rosa to the Hotel Manager, but to the rest of the kitchen staff.
4. Ms. Georgina Porter (book) __________ her wedding banquet at the Casablanca.
5. (Show) __________ Jan __________ the American guest the way to the Casablanca?
6. Jan was nervous when he (fill) __________ in his first booking form?
7. Jan also (Welcome) __________ the Kerrigans to the restaurant, but he (not/present) __________ them
with the menu.
8. (like) __________ Rosa __________ the cocktail Peter (Prepare) __________ for her?
SPEAKING
Pair work. Check all the activities you did yesterday. Tell your partner. Share as few of your partner’s
answers with your class.
1. _____ ask the teacher a question. 8. _____ watch TV.
2. _____ cook dinner. 9. _____ work at my desk.
3. _____ wash some clothes. 10. _____ wait for a bus.
4. _____ listen to music on the radio. 11. _____ smile at several people.
5. _____ use a computer 12. _____ talk on a cell phone.
6. _____ stay home in the evening. 13. _____ dream in English.
7. _____ walk in a park. 14. _____ dream in my language.
Match the words in the box to the pictures. Then practice saying the words.
lamb eel
goose goat
rosemary sole
avocado pear broccoli
potato lobster
68 Inglés Técnico
Estructuras interrogativas y afrimaciones del pasado simple
Yes/No questions
THE SIMPLE PAST YES/NO QUESTIONS

DID + SUBJECT + MAIN VERB SHORT ANSWER + (LONG ANSWER)
(a) Did Mary walk to school? → Yes, she did. (She walked to school)
→ No, she didn’t (She didn’t walk to school)
(b) Did you come to class? → Yes, I did. ( I came to class)
→ No, I didn’t. ( I didn’t come to class)
Pair work. Student A works with the second box. Student B works with the first box. Use the verbs in the
box to find out what your partner did last weekend.
Watch Work Study Buy Go Prepare

A: Did you watch any films last week? B: Yes, I watched a film with Mel Gibson.
Serve Dance Practice your English Listen to music Talk

A: Did you serve any guest last weekend? B: Yes, I served lots of guests.
Irregular Verbs
THE SIMPLE PAST: IRREGULAR VERBS

Some verbs don’t have -ed forms. Their past forms are irregular.
PRESENT PAST PRESENT PAST
Come Came buy bought
do did drink drank
eat ate drive drove
get got begin began
go went say said
have had tell told
put put break broke
see saw hear heard
sit sat pay paid
stand stood speak spoke
write wrote take took
bring brought sell sold
Inglés Técnico 69
Change each verb in these sentences into the Simple Past.
1. They (arrive) at the hotel yesterday.
2. She (book) a table by phone.
3. The wine waiter (open) a bottle of Champagne.
4. The Chef (cook) a wonderful meal.
5. The butter (melt) in the hot pan.

6. We (finish) our first course the minutes ago.
Voz Pasiva/Pasive voice
Future Simple Will
READING
Read the different situations between the waiter, the waitress and the guests. Discuss your them with your
classmates.
Juan: Waiter, we ordered our drinks 20 minutes ago.
George: I’m terribly sorry, sir. I’ll se the wine waiter for you.
Juan: My steak is overdone. I asked for it rare.
George: I’m sorry, sir. I’ll change it for you.
Juan: Waiter, this is the worst soup I’ve ever tasted. It’s terribly salty.
Helen: I’ll take it back to the kitchen, sir. Would you like to order something else?
Sarah: Waiter, you must have the slowest service in town.
George: I’m sorry madam. We’re short-staffed tonight. I’ll be with you in a moment.
Sarah: I’m sorry, but I asked my dessert without cream.
George: So sorry madam. One moment and I’ll change it for you.
Juan: I don’t like to complain but this dish is completely uneatable.
Helen: I’m sorry, sir. What exactly is wrong?
Juan: The meat is completely uncooked.
Helen: I’ll speak to the chef immediately, sir. Can I bring you something else?
70 Inglés Técnico
Sarah: Look at this glass, waiter. There’s lipstick on it.
George: My apologies, madam. I’ll get you a new one.
Sarah: Waiter, this is the draughtiest spot in the restaurant. Can you find us another table?
George: One moment, madam, I’ll see what I can do.
COMPREHENSION
1. What do you think these situations are about?
2. Write in a piece of paper the main idea of each situation and then share them with your classmates.
3. Choose one of your classmates to work with you. Read every situation again and dramatize them with
your partner.
GRAMMAR
Affirmative and Negative Statements
STATEMENTS WITH THE SIMPLE FUTURE TENSE

Examples
Explanations Purpose
We’ll have a lot of clients this We won’t have a lot of clients this
Intentions
month. month.
For the simple future
tense, will is followed by Offers and I won’t serve you the best way I
I’ll serve you the best way I can.
the simple form of the Promises can.
verb. These contractions
It won’t be the best banquet
are common after subject It will be the best wedding
wedding banquet.
pronouns: I’ll, We’ll, banquet.
It won’t be sunny on Sunday.
You’ll, He’ll, She’ll, Predictions It will be sunny on Sunday.
You won’t drive me to the bar
They’ll. You’ll drive me to the bar. I hope.
store.
EXPRESSIONS TO LEARN
1. I’ll get one.
2. I’ll bring some
3. I’ll be right with you.
4. I’ll get some right away.
5. I’ll be right back.
Inglés Técnico 71
Complete the following sentences with the correct form of Will.
1. I’d like a beer. I _____ show you to your table.
2. He _____ show you to your table.
3. I _____ bring some napkins fro you right away.
4. She _____ get a beer for you right away.
5. He _____ bring some bread for you right away.

6. I _____ get another spoon for you, madam.
7. The water jug is empty. I _____ get some more.
Yes/No Questions and short answers
YES/NO QUESTIONS WITH THE SIMPLE FUTURE TENSE

Possible Answers
Will you make a deposit? Yes, I will. No, I won’t.
Yes/No questions with
Affirmative Will you pay in cash? Yes, I will No, I won’t.
will may be requests.
Negative Yes/No Won’t you pay in cash? Yes, we will. No, we won’t.
Negative questions may suggest Won’t they drink the Cuban Mojito? Yes, they will. No, they won’t.
surprised
Make questions with the phrases in parenthesis.
1. A: ______________________________?
B: Yes, __________ (I’ll put the salt pepper pots on the table)
2. A: ______________________________?
B: No, ___________ (George won’t get a glass of water to the client on table six)
3. A: ______________________________?
B: Tomorrow afternoon. (I will clean the wine glass)
4. A: ______________________________?
B: Yes, __________ (Anna will pick up the fork from the floor)
5. A: ______________________________?
B: In a few minutes. (She will give you the ashtray)
72 Inglés Técnico
6. A: ______________________________?
B: Yes, __________ (Dinner will be ready in a few minutes)
7. A: ______________________________?
B: No, ___________ (They won’t bring more bread to you)
Wh Questions
INFORMATION QUESTIONS WITH THE SIMPLE FUTURE TENSE
Explanations Examples Possible Answers
Except when who or what What will you do on Saturday? I’ll go shopping.
is the sentences subject,
Affirmative
will or won’t separates the When will you go to the bakery? I’ll go this afternoon.
question word (Who, What,
Where, When, Why, How) Why won’t you come with us? I don’t feel well.
from the subject.
Negative
Why won’t your friend order Pasta? Because he doesn’t like pasta.
Be Going To
READING
Head waiter: Deon’s. Can I help you?
Woman: Can I speak to the Head waiter, please?
Head waiter: Speaking. How can I help you?
Woman: I’d like to book a table. What time do you serve lunch?
Head waiter: We serve lunch from 12:00 to 2:30.
Woman: Ok… Are you open every day?
Head waiter: From Tuesday to Sunday. We’re closed on Mondays in winter.
Woman: Can I book a table for Sunday, please?
Head waiter: Certainly, madam. How many for?
Woman: For 6 people.
Head waiter: And what time?
Woman: For one o’clock.
Head waiter: What name Is it, please?
Inglés Técnico 73
Woman: My name is Mrs. Richards.
Head waiter: Table for 6 on Sunday at 1 pm. Thank you very much, Mrs. Richards.
Goodbye.
Woman: Goodbye.
COMPREHENSION
Pair work. Choose one of your classmates. Dramatize the dialogue and explain to your classmates what the
dialogue is about.
GRAMMAR
Affirmative and negative statements
Yes/No Questions
Olga is going to shopping. Olga is not going to go shopping.
Paulo and Bianca are going to have a Paulo and Bianca are not going to have a
A phrase with be going romantic dinner at Madre’s Restaurant. romantic dinner at Madre’s restaurant.
to + a simple verb
is the most common Carlos is going to see a movie. Maria is not going to see a movie.
future form
Thomas and Alfonso are going to play Thomas and Alfonso are not going to play
football football.
Complete the following sentences using the Be going to.
1. I ____________________ the limoges plates (use)
2. I ____________________ the Venetian glasses. (Not/Use)
3. I ____________________ my family next week. (Visit)
4. We __________________ enough champagne glasses for all the guests. (not/have)
5. They __________________ their daughter. (see)
74 Inglés Técnico
Yes/No Questions
YES/NO QUESTIONS WITH BE GOING TO

Possible Answers
Are you going to order the roast
In yes/no questions
beef? Yes, I am. No, I am not.
about the future,
Affirmative put the appropriate
Are you going to go to the restaurant Yes, I am. No, I am not.
form of be before the
to have dinner tonight?
sentence subject.
Isn’t going to be a Convention on

Yes, It is. No, It is not.
Saturday at the Restaurant?
Negative
Yes, They are. No, They are not.
Aren’t they the owners of the bar?
SPEAKING
Work in groups. Find out the other students´ plans for the weekend. When you finish, report them to the
rest of the class.
Example:
A: What are you going to do at the weekend, Josephine?

B: I’m going to work at the bar.
B: Josephine is going to work at the bar at the weekend.
You
Student A
Student B
Student C
Student D
Inglés Técnico 75
Unidad VI: Sugerencias
Condicion real If
READING
Desserts. What type of dessert is traditional in your country? What is it made of?. Listen to two guests
order dessert.
Thomas: And now my favorite part: Desserts! Excuse me, What’s sachertote?
George: Sachertote? It’s an Austrian chocolate cake served with hot chocolate sir. If you
Like chocolate you should try it.
Thomas: Sounds great. I’ll have that.
Mary: And I’d like something lighter. What do you recommend?
George: I would suggest our raspberry sorbet or the lemon mousse. Both are refreshing and
Light.
Mary: Maybe the raspberry sorbet if it’s not to sweet.
George: I can also recommend the tiramisu.
Mary: What’s that?
George: It’s an Italian specialty made with coffee, amaretto and mascarpone cheese.
Thomas: That sounds good, I think I’ll change my mind. I’ll have that.
George: Very well, sir.
Mary: Nothing for me. I can have a bit of tiramisu Thomas, can’t I?
COMPREHENSION
Mary Thomas George

1 Who knows what sachertote is?
2 Who chooses a chocolate dessert?
Who asks for a light dessert?
Who doesn’t want a very sweet dish?
Who recommends something Italian?
Who changes the order?
76 Inglés Técnico
EXPRESSIONS TO LEARN
LOOK AT THESE SENTENCES AND THE INFORMATION IN THE BOX

If you like chocolate, you should try the chocolate mousse.
soup the onion soup.
I (would) suggest (you
cheese The cheese sauce.
like try)
chocolate
If you
I (can) recommend the chocolate mousse.
something
feel like you should try The tiramisu.
different
Complete the recommendations with the words in the box.
Feel like would recommend try should would suggest should try
1. If you can __________ a filling dish, you __________ try the Polish potato pancakes.
2. I can __________ the sautéed mushrooms and bamboo with soy sauce.
3. I f you like exotic dishes, I __________ suggest the avocado pear with prawns.
4. If you like seafood, you __________ the fresh seafood paella.
5. I __________ you __________ our Waldorf salad.
SPEAKING
Work in pairs. Use the phrases to recommend restaurants.
Examples: If you like Italian food, you should try Mamma Mia´s restaurant.
Inglés Técnico 77
Unidad I:
Moneda y Cambio Oficial
Informar sobre tipo de moneda, tipo de cambio oficial
y lugares seguros mediante el uso estructuras pertinentes en inglés
Unidad I:Moneda y Cambio Oficial
Payment Methods
Match the words in the box to the pictures.
Credit card coins traveler’s checks bank notes
Complete the sentences with in or by.
1. Can I buy _____ credit card?
2. I’ll ask the cashier to prepare the bill _____ dollars.
3. That’s great. I’ll pay _____ Visa.
4. Can we pay _____ traveler’s check?
5. I prefer to pay _____ cash, if that’s OK.
Facturación
6. How will you be paying sir? _____ cash or _____ credit card?
LISTENING
Three guests ask George for the bill. Listen and say whether the sentences are true or false.
1. The guests ordered from the a la carte menu. _____
2. Drinks are included in the table of Madre’s restaurant menu. _____
3. The guests are from France. _____
4. Rosa knows the guests. _____
5. The guests are satisfied with the service George gave them. _____
Inglés Técnico 1
Two satisfied guests leave the Madre’s. Put their conversation with Joao in the correct order.
(a) Mr. Smith: I’m not sure…

Joao: Here’s one, it’s always better to book your table in advance.
Mrs. Smith: Thank you very much.
Joao: Could I get your coats?
(b) Mr. Smith: Thank you. Goodbye.
Joao: Goodbye.
(c) Mr. Smith: Yes, please.
Mrs. Smith: It’s a light brown raincoat and a great coat.
Joao: Here they are. Let me help you madam.
Mrs. Smith: Thank you very much.
Joao: We look forward to seeing you again.
(d) Joao: Was everything to your sophistication?
Mrs. Smith: Yes, everything was perfect.
Mr. Smith: We’ll certainly come back soon.
Susan: Do you have our card?
Now listen as your teacher reads the dialogue in the correct form and check your answers.
SPEAKING
Work in pairs. Use the information to write a dialogue. Practice your dialogue and then read it to the
class.
Guest Waiter
Facturación
Ask for the bill Give the guest the bill
Say something is wrong

Check and explain the bill
Pay the bill

Offer a card and get
coats
Say Goodbye
2 Inglés Técnico
Match the words in the box to the pictures. What are the countries?
Peso US dollar Euro Real Pound Sterling Yen Australian dollar
Vocabulary
Match the words in the box to the picture. Then practice saying the words.
Crème caramel sorbet mousse ice cream cake cookies/biscuits

yoghurt milk shake apple pie pancake/crêpe brownie
trifle jelly cheese fruit salad
Facturación
Inglés Técnico 3
Comparativos y Superlativos: Comparación de objetos y Sistemas
READING
Listen to Rosa and George talk about the menu and put the sentences below into the correct order.
Sam: Rosa, I’d like to put a new seafood dish on the menu. Any suggestions?
Rosa: What about a prawn dish or mussels?
Sam: Well, mussels are the cheapest seafood and I think our guests have a more
expensive taste than that.
Rosa: Yes, but their cheap price doesn’t mean they taste worse than any other seafood. I
think they’re tastier than oysters, for example.
Sam: I agree, but I still don’t think our costumers will like mussels.
Rosa: Scallops. What about scallops?
Sam: Scallops, hmm. How do you prepare them?
Rosa: Well, first of all you put them near a hot stove to open them up. Then you remove
Their shells and wash them under cold water and simmer them in a little milk with
sliced onion, herbs and seasoning or in white wine stock. They’re delicious in
mornay sauce and…
Sam: Sound great! But before we put them on the menu, why don’t you prepare some for
me to try. We could have dinner together at my place…

Facturación
Rosa: It’s Ok Sam, I can do them for you here this afternoon.
COMPREHENSION
_____ a) Sam and Rosa talk about prices and quality.

__1__ b) Sam asks for suggestions about changes to the menu.
_____ c) Rosa suggests another dish.
_____ d) Sam invites Rosa for dinner.
_____ e) Rosa suggests two dishes.
_____ f) Rosa explains how to cook scallops.
Don’t forget that comparatives are followed by than and superlatives are preceded by the.
4 Inglés Técnico
GRAMMAR
COMPARATIVE FROMS -er THAN AND MORE… THAN

One syllable Add -er to most one-syllable adjectives and
Adjectives and adverbs. If a word ends in a vowel and one
Adverbs consonant, double the last consonant and add -er.
These cherries are sweeter than those.
ADJECTIVE COMPARATIVE
This market is cheaper than others.
Brown rice cooks slower than white rice.
Big Bigger
These eggs are bigger than those.
Cheap Cheaper
Old Older
Fat Fatter
White Whiter
Adjectives If a word ends in -y, change the y to i and add -er.

Ending in -y
Funny/Funnier
Pretty/ Prettier
This fish is tastier than that fish.
Healthy/Healthier
Thai food is spicier than American food.
Tasty/Tastier
Fruit is healthier than ice cream.
Spicy/Spicier
Easy/Easier
Busy/Busier
Dry/Drier
Adjectives and Use more with most adjectives and adverbs that
Adverbs with have two or more syllables.
Two or More
Syllables ADJECTIVE COMPARATIVE
It’s more expensive than the other brands.
It’s more nutritious than white rice.
Famous More famous
Fresh vegetables are more delicious than
Facturación
Important More important
frozen ones.
Interesting More interesting
Expensive More expensive
Full-Bodied More Full-Bodied
Narrow More Narrow
Irregular The comparative forms of good, bad, and far are Cream tastes better than milk.
Comparative irregular: Coffee is worse for your health than tea.
Forms The health food store is farther than the
good/better supermarket.
bad/worse
Far/farther (further)
Inglés Técnico 5
SPEAKING
With a partner, take turns and compare the pairs of food items en each of the following pictures. You
may want to use words of your own. Make as many sentences as you can for each picture with –er or more…
than.
Expensive Nutritious Taste (bad) Easy

Healthy Tasty Sweet (Cook) fast
Delicious (Taste) good Spicy Fattening
Examples: A: Ice cream isn’t as healthy as frozen yogurt.

B: Ice cream tastes better than frozen yogurt.
A: Ice cream is sweeter than frozen yogurt.
B: Ice cream is as expensive as frozen yogurt.
Facturación
A: I don’t think that’s true. I think frozen yogurt is more expensive.

1. ________________________________________________________.
2. ________________________________________________________.
3. ________________________________________________________.
4. ________________________________________________________.
5. ________________________________________________________.
6. ________________________________________________________.
7. ________________________________________________________.
8. ________________________________________________________.
9. ________________________________________________________.
10. ________________________________________________________.
6 Inglés Técnico
Write the comparative form of these adjectives.
1. Old ________________________________________________________.
2. Small ______________________________________________________.
3. Big ________________________________________________________.
4. Important ___________________________________________________.
5. Easy _______________________________________________________.
6. Difficult _____________________________________________________.
7. Heavy ______________________________________________________.
8. Expensive ___________________________________________________.
9. Sweet ______________________________________________________.
10. Hot ________________________________________________________.
THE SUPERLATIVE: USING -EST AND MOST.

One-Syllable Add -est. to one syllable adjectives and
Adjectives and adverbs. Use the before the superlative.
Adverbs These cherries are the sweetest in the all world.
Old Oldest This market is the cheapest of the country.
Big Biggest These eggs are the biggest in the store.
Cheap Cheapest
Old Oldest
Fat Fattest
Two-Syllable Two-syllable adjectives ending in -er or -y
Adjectives usually add -est.
Express the opposite idea with the least + Thai food is the most spicy I have ever tried.
adjective. Fruit is the healthiest food.
Two syllable adjectives ending in -ful Fruit is the least healthy food.
usually follow the most and the least. My next door neighbor is the least friendly.
Facturación
Pretty Prettiest
Easy Easiesr
Other adjectives Adjectives of three or more syllables
and adverbs. and adverbs of two or more syllables
follow the most or the least to form the
superlative. The most popular sports.
The most frequently watched.
Expensive Most expensive It’s the most expensive car.
Important Most important It’s the most nutritious food.
Famous Most famous Fresh vegetables are the most delicious things for
Interesting Most interesting vegetarian people.
Expensive Most expensive
Full-Bodied Most Full-Bodied
Narrow Most Narrow
Inglés Técnico 7
THE SUPERLATIVE: USING -EST AND MOST.
Irregulars The irregular superlative forms are
Good/Best
Well/Best
Madre’s restaurant has the best food in town.
Bad/Worst
New York has the worst traffic in United States.
Badly/Worst
Far/Farthest
Little/Least
Many/much /Most
Use the information to write comparative and superlative sentences.
1. Prawns / tasty / oysters.
____________________________________________.
2. French wine / popular / in the UK.
____________________________________________.
3. Milk/good / for you / lemonade.
____________________________________________.
4. Lobster / Expensive / seafood / on the menu.
____________________________________________.
5. Champagne / good drink / in the world.

Facturación
____________________________________________.
6. Spaghetti carbonara / creamy / spaghetti Bolognese.
____________________________________________.
7. Pasta / traditional / in Italy / in Spain.
____________________________________________.
8 Inglés Técnico
SPEAKING
Use the words in the box to compare the three restaurants. Which restaurant would you like to go? Why?
Small large beautiful old traditional

comfortable new packed cozy modern
Put the following sentences in the correct form using comparatives or superlatives.
Examples: The service here is (quick) than in Dino’s.
The service here is quicker than in Dino’s.
Facturación
1. The Savoy is (expensive) than the Park Hotel.
_____________________________________________.
2. The service here is (slow) in town.
_____________________________________________.
3. The food is (good) I’ve tasted.
______________________________________________.
4. The fish is (salty) than the soup.
______________________________________________.
Inglés Técnico 9
5. Curry is our (spicy) dish.
______________________________________________.
6. Rump steak is (tough) than fillet.
______________________________________________.
7. The house wine is (popular) wine we serve.
______________________________________________.
8. We are (busy) at the weekend than during the week.
______________________________________________.
Complete the sentences with the correct option.
1. The Madre’s restaurant is the __________ restaurant in London.
a. Trendier b. more trendy c. trendiest
2. It is __________ to Oxford Circus than to Piccadilly Circus.
a. Closer b. closest c. more close
3. It is not a __________ restaurant.
a. Largest b. larger c. large
4. It’s __________ than The Park Hotel restaurant.
a. Smallest b. most small c. smaller
5. The service at the Park Hotel is __________ than at the Madre’s.
a. Worse b. worst c. more worse.

Facturación
10 Inglés Técnico

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Compilación y Adecuación de Contenido:

Darzeé Irazema Mendieta Reñazco.

Se permite la reproducción total o parcial de la presente obra,

Greetings and introductions

Read the conversation below

Denise: Hello, George. Nice to meet you.

Charlize: George’s the new waiter. Good morning, Mr. DeMars.

Let me introduce you to George Larson, the new waiter.

Answer the questions according to the read dialogue

1. What is the waiter’s name?

2. What is the name of the restaurant?

4. Is Denise the new waitress?

Greeting Introducing yourself Questions

Hi I am the new bartender Do you have a reservation?

Complete with the words in the box

Surname Telephone Number Age Nationality

3. __________: San Juan del Sur.

4. __________: 020 8248 6488

What information do these questions ask for?

1. Where do you live? ____________________

2. What’s your firs name? ____________________

3. What’s your telephone number? ____________________

4. What do you do? ____________________

6. How old are you? ____________________

7. Where are your from? ____________________

1. Paella ___________________ 2. hamburger ___________________

3. port ___________________ 4. Guinness ___________________

5. chocolates ___________________ 6. caviar ___________________

7. Wine and cheese ___________________ 8. Sushi ___________________

9. Giros ___________________ 10. Pasta ___________________

Name Symbol Name Symbol

coffee shop handicap facilities

exit car park

Days of the week Numbers

Read the conversation below

Rosa: Do you speak Spanish?

Answer the following questions according to the conversation above.

1. Does Peter speak Spanish?

2. Is Sam in the kitchen?

3. Does Peter have a lot of work?

4. Does Rosa drink coffee?

5. Is there only one dining-room?

Use only he or she

1. I __________ the Manager of the Whitehouse hotel.

2. My name __________ Mr. DeMars

3. The hotel __________ in Main Street.

4. __________ a bar and restaurant too.

Affirmative and Negative Statements

The verb be has different forms after different subjects.

Affirmative and negative

Negative Use not after a form of be in I am not a bad barman.

1. This __is__ Paul Bocuse. 4. They _____ two famous bartenders.

1. What do these words mean? What are they in your language?

Speak arrive show prepare attend serve drink

Yes/No Questions and answers.

Affirmative and negative

Example: Are you from Alaska? CORRECT.

a. Is you a barman? No, I’m not. I’m a Manager.

d. Aren’t you the Chief Manager? No, I aren’t.

e. Is Carlos and Collette general managers? Yes, they is.

f. Is the Kitchen in this building? No, it’s isn’t.

Mrs. Carter: Yes. Sweet tea please.

1. Paella _ 2. hamburger _

3. port _ 4. Guinness _

5. chocolates _ 6. caviar _

7. Wine and cheese _ 8. Sushi _

9. Giros _ 10. Pasta _

1. This is Paul Bocuse. 4. They _____ two famous bartenders.

1. Greet the guests _ ________________

2. Ask for the name _ ________________

3. Offer the guests a coffee _ ________________

4. Offer a choice of seats _ ________________

6. Apologizes and explain problem _ ________________

7. Suggest seats _ ________________

8. Show the kitchen to the guests _ ________________

9. Present the menu _ ________________

10. Ask if there is a booking _ ________________