Curso Ingles para Turismo

Manual del Participante

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 Estimado Participante:

Reciba un Cordial Saludo y Bienvenida a esta experiencia de aprendizaje utilizando

las TIC’s, La Universidad Gerardo Barrios está a la vanguardia en la educación
virtual, cuenta con las herramientas necesarias de E-learning que le permite dar a
los estudiantes un proceso educativo eficaz de manera virtual. Somos la
universidad que gestiona el conocimiento para contribuir con el desarrollo
económico y social de la Zona Oriental y el país. Enfocada a satisfacer las
necesidades de estudiantes, comunidades, profesionales y empresas; mediante la
prestación de servicios educativos, investigación, consultorías y capacitación;
mejorando la calidad de vida de nuestra gente, profesionalizando el capital
humano, usando tecnología de vanguardia y practicando valores de convivencia
armónica como:

• Confianza.
• Respeto.
• Innovación.
• Integridad.

En esta ocasión, le expresamos nuestro agradecimiento por optar a este curso en

línea y compartir con nosotros conocimiento y competencias que le permitan
aplicarlas en las distintas actividades que usted realiza, particularmente en el
desempeño en el idioma inglés.

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 Content
Unit 1 – WELCOMES AND FAREWELLS ............................................................................................... 6
1.1. Welcoming people to places .............................................................................................. 6

1.2. Saying good bye ....................................................................................................................... 8

1.3. Colors in English....................................................................................................................... 9

UNIT 2 – GIVING DIRECTIONS........................................................................................................... 11

2.1. Turn to the left or to the right. ............................................................................................. 11

2.2. It is in front of the bank......................................................................................................... 12

UNIT 3 – TAKING PEOPLE ON A TOUR.............................................................................................. 14

3.1. Giving commands .................................................................................................................. 15

3.2. Follow signs. .......................................................................................................................... 16

UNIT 4 – DESCRIBING DESTINATIONS .............................................................................................. 17

4.1. Describing places. .................................................................................................................. 17

4.2. Talking about good and bad points ...................................................................................... 19

ADDITIONAL MATERIALS .................................................................................................................. 22

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 General objective

To get acquainted of the basic terminology in regard to tourism industry for varied purposes
and to fulfill a complete development as a future professional.

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 Introduction

The changing world we live in demands of better-prepared workers that can deal with the
new requirements of the labor market. This necessity has created the perception that
developing skills for specific purposes is a must; therefore, learning a second language is a
good option for those who want to get new opportunities since a new language can open
chances for working in different areas. One of the areas that can be benefitted the most is
tourism. Tourism as an industry has been growing a lot around the globe and because of
that tourist from many places are moving all the time and visiting place that are far from
their homelands. This has made communication a crucial factor for this industry. People
from around the world has adopted English as an international means of communication,
and that has increased the importance of learning that language a lot.
The Course of English for Tourism has the aim of providing to the participants of a good
approach of what is needed for communicating effectively with international tourist. The
course will give basic vocabulary and expression that commonly occurred when people
work in industry of tourism; also, the course will help people to develop certain skills and
habits that have great impact when dealing with situations related to tourism.

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 Unit 1 – WELCOMES AND FAREWELLS
1.1. Welcoming people to places

What is tourism?
Welcome expressions
Tourism involves the activities of people
-Welcome to El Salvador! travelling and staying in a place away from
their home environment for leisure, business
-It’s a pleasure to have you here.
or other purposes.
-Nice to see you all.
-I’m glad you are here.
Types of tourism
Mass tourism: It involves tourism of organized
-greetings and salutations! large groups of people to special tourist
-how have you been? locations.

-how are you doing? Business tourism: It is touring for conducting

business transactions, attending business
meetings, workshops, or conferences.
Let’s practice some conversations Nature tourism: It is tourism at places famous
English for tourism video 1: https://youtu.be/NSgL3zqnWLU for pristine nature and serene beauty.

Conversation 1: Cultural tourism: This type of tourism has an

a) Hello, people! Welcome to this trip. I hope we get along well
and fulfill all your expectations for this tour.
b) Excuse me, what is the itinerary?
a) First, we go to get the tickets. Then, we make line and wait
for our turn to enter.
objective of understanding the local history of
the place, foods, local productions, and local
culture.
Sports tourism: It is tourism for attending
some sports event such as World Cup or
Olympics.

Health tourism: It involves travelling to

improve one’s health.

Adventure tourism: It involves tourism for

adventurous activities such as rock climbing,
bungee jumping, sky-diving, hiking, horse-
riding, surfing, rafting, or skiing.

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 Social tourism: It includes tours conducted
among relatives, friends, and others.

Why do people travel?

 To spend holidays leisurely
 To visit friends and relatives
 To attend business and professional
engagements
 To get health treatment
 To undertake religious pilgrimages
Conversation 2  Any other personal motives
a) Welcome everyone! How are you today? I hope you are
having a blast. Are you ready to start?
b) Yes, we are ready!
a) Ok! Follow me. We go to the entrance now. Later, we wait
for our turn to enter to the site.

Conversation 3

a) Hello, my name is Paul. I am your tourist guide. This day, I

will lead you in this trip. I hope everything goes well.
b) What time are we leaving?
a) We leave at 5 pm. Don’t separate too much and remember
where the meeting spot is.

Reading Practice
English for tourism video 2: https://youtu.be/dMMsZg0Fwwg

Activity: complete the reading with the words in the chart.

traditional industries hotels Tour important
employment Travel Centers services recent
Travel and tourism provide _________of all types for both
inbound and outbound travelers, and have become one of

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the world's fastest growing________. International travel
and tourism are the world's largest export earner and an
________factor in the balance of payments of most
nations. The market is increasingly diverse, covering not
only ________sunshine tourism and business trips but also
many new types of travel that have developed in
______years. Tourism has become one of the world's most
important sources of___________. It covers a wide range
of jobs, including all branches of the travel industry,
hospitality in ______and restaurants, entertainment and
recreation, as well as the tourist attractions in a particular
region. Areas of work include Tour Operators,
_______Agencies, Tourist Boards and Tourist
Information______, Transport Companies, _____Guides,
Tourist Attractions.
Tourism terminology
Attraction: It is a physical or cultural feature of
a place that can satisfy tourists’ leisure based
need.
Cultural Heritage: It is an expression of the
manner of living developed by a community
and passed on from one generation to the
next. It includes customs, practices, places,
objects, artistic expressions and values.
Dark Tourism: (Black or Grief tourism) It is the
tourism involving travel to places historically
associated with death and tragedy.

1.2. Saying good bye

Farewell expressions

-This is all for today.

-Tada for now.
-Thank you and good bye.
-Thanks for joining.
-make sure to join us next time.
-I am glad you joined us today.
-I am looking forward to the next tour.
-Don’t miss our next trip. Tourism Terminology
-let’s bid farewell.
Let’s practice some conversations

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English for tourism video 3: Destination: It is a place the tourist visits and
https://youtu.be/VGugvHRWM7Y stays there for at least 24 hours. The
Conversation 1 destination supports staying facilities,
a) This is all for today. Thank you for joining. I hope you attractions, and tourist resources.
enjoyed the trip.
b) Yeah! Thank you. It was nice. Ecotourism: It involves maintenance and
a) I am looking forward to the next tour. Good bye! enhancement of natural systems such as
water, air, woods and forests, and flora and
Conversation 2 fauna through tourism.
a) I am glad you joined the trip. I am happy you were here.
Let’s plan for the next tour.
Excursionist: Persons traveling for pleasure in
b) Where will you go next time?
a period less than 24 hours.
a) Next time, we will visit two sites with many attractions.
Tada for now!
Foreign Tourist: Any person visiting a country,
Conversation 3 other than that in which he/she usually resides,
a) Let’s bid farewell for today. We will meet tomorrow in for a period of at least 24 hours.
the same spot.
b) What time will we meet tomorrow? Hiking: A long and vigorous walk on the trail.
a) At 7:00 a.m. thank you and see you tomorrow.
Intermediaries: They are the intermediate
Practice the conversations in pairs. Make little changes links between the form of goods and services
for practicing more expressions. tourists do not require and the form of goods
and services the tourists demand.

Itinerary: A documented plan of the tour.

1.3. Colors in English Leisure: The free time when obligations are at
a minimum and one can relax.
Red Brown
Blue Silver Recreation: The activities carried out during
Yellow Black leisure time.

Green White
Purple Pink

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 Site: It is a particular place bound by physical
in English colors are adjectives: or cultural characteristics.

a) We can use them before a noun.

e.g.
I have a yellow shirt.
She has a red car.
My black cat is pretty.
Her blue eyes are beautiful.
I have a red and white skirt.

b) We can use them after a linking verbs such as verb “to

be”.
e.g.
My hair is brown.
Skiing: It is a recreational activity and
Her teeth are white.
Their dog isn’t black. competitive winter sport in which the
Is your notebook purple? participant uses skis to glide on snow.
The house is pink and silver.
Snorkeling: It is the practice of swimming on or
Activity: rearrange the words to form correct sentences. through a water body while being equipped
with a diving mask composed of a shaped tube
1- brown. – are – eyes – His
called a snorkel.
___________________________________________________
2- a – pink – have – pencil. – I
Terrain: It is a stretch of land, especially with
___________________________________________________
regard to its physical features.
3- shirt – is – My – dirty. – white
___________________________________________________
Travel: The act of moving outside one's home
4- shoes – aren’t – My – expensive. – black
community for business or pleasure but not for
___________________________________________________
commuting or traveling to or from usual places.

Visitor: A non-residential person visiting the

place.

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 UNIT 2 – GIVING DIRECTIONS
2.1. Turn to the left or to the right.

There are common instructions that we use in English for giving directions. The most common are:

Some other expressions:

Walk # blocks and go to the left/right.
Go south/north/east/west.
Go to _____ avenue / ____ street.
It is near / far from___________.
It is in front of _________.
It is between ________ and ________.
It is behind _________.

English for tourism video 4:

https://youtu.be/34RiSkCJV8A
Let’s practice how to give directions:

Example 1.
a) Where is the mayor hall?
b) It is near here. Go straight. Walk two blocks.
Then, turn left. It is in front of the park.
a) Thanks a lot. Bye!

Example 2.
a) Where is the theater?

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b) It is far from here. Go to Charleston street. Then, walk 4 blocks. Turn right. It is between the library and the call
center.
a) I really appreciate your help.
b) You’re welcome.
2.2. It is in front of the bank.

Read the following text and answer the questions.

Melrose is a small and lively town. There are many places to look at. If you want to locate them, this passage will
show you how. The bank is next to the Chinese restaurant on Maple street. The music store is on Davis street, it
is across from the movie theater. The swimming pool is behind the drugstore, it is on Maple street. The mail box
is between the post office and the Italian restaurant, it is on Main street. The bookstore is on the corner of Main
street and Maple street.
English for Tourism video 5: https://youtu.be/MFjR6BAVlZk

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Activity: answer the questions about Melrose town. Use expression of location to describe where the places are.

1. Where is the park? 4. Where is the grocery store?

_____________________________________________
2. Where is the pay phone?
_____________________________________________
3. Where is the Travel Agent?
_____________________________________________
_____________________________________________
5. Where is the bank?
_____________________________________________
6. Where are you?
_____________________________________________

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UNIT 3 – TAKING PEOPLE ON A TOUR

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3.1. Giving commands Types of tourist

A tour guide is someone responsible of guiding people Intrinsic Tourists: They are into holidaying for the sake
around places. For guiding, a professional tour guide of enjoyment.
will need of commands to tell tourists what they have
to do during the tour. Extrinsic Tourists: They have reward oriented
motivation. These tourists are susceptible to the
English for tourism video 6: activities where performance is evaluated.
https://youtu.be/qH-VMAdS6JU
e.g. Adventurers: They give very little importance to
-Follow me. relaxation. They are always up to exploring places and
-Go on. taking challenges.
-Let’s continue.
-Stay here. Budget Travelers: They are economy-oriented tourists.
-Wait for me. Their touring decisions about places, travelling mode,
-Don’t separate. and other related factors are largely dependent on
-Don’t walk away from their financial status.
the group.
-Read the signs. Homebodies: They are mainly relaxed tourists. They do
-Form groups. not get into adventure. The tourists aged above 45 to
-Take a seat. 50 years belong to this type. The busy professionals
-Call me. under 45 years also belong to this type.
-Text me.
-Get into the building.
-Get off the bus.
-Pay the fee.
-Buy the tickets.
-Let’s order here.
-Get on the car.
-Check your belongings.
-Take the keys of your room.
-Look around. Moderates:
-Let’s meet at 10 a.m. They plan their tour ahead, have a high inclination
-Go to the meeting spot. towards tourism but they do not get into sports or
-Don’t smoke here. adventure activities.
-Don’t feed wild animals.
-Don’t throw garbage. Vacationers: They plan touring during vacations such
-Keep away from danger. as summer break or Christmas break. They are not
-Follow the track. always sure of where and why they wish to visit
-Drink water.

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-Don’t walk alone

3.2. Follow signs.

Tourist Aid Parking Archeological site Airport

Colonial Building National park Telephone Restaurant

Trailer Park Ground Gas Station Handicrafts Hotel

Swimming pools Hospital Beach Mechanic

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 Let’s check the vocabulary’s pronunciation and the meaning of this sings.

English for tourism video 7: https://youtu.be/mTUfv8X5Cic

UNIT 4 – DESCRIBING DESTINATIONS

4.1. Describing places.

When you talk about places you need to know adjectives that refer to that type of characteristics. Normally, we
talk about places by describing its appearance, its size, its climate, and its development.
Let’s check this vocabulary:
English for Tourism video 8: https://youtu.be/ygmXgdFtNgU

Adjectives Motivation factors of tourism

Warm Interesting Intrinsic Motivation: For many people, tourism is a
Mild Boring
way of satisfying their psychological needs such as
Hot Big
Cool Large travelling, performing leisure activities, exploring
Cold Small
novelty and capabilities, self-expression and self-
Freezing Cheap
Clean Expensive assurance, creativity, competition, need for
Dirty Confusing
relaxation, and belongingness. The intrinsic
Modern Hectic
Old Crowded motivations pertain to assuring one’s capabilities on
Ancient Empty
different emotional fronts.
Sunny Cloudy
Windy Rainy
Attitudes of Tourist: Knowledge of a person, place, or
object + Positive or negative feelings about the same.

Tourist’s Perception: By observing, listening, or

getting knowledge, a tourist forms the perception
about a place, person, or an object.

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 Values or Beliefs: A tourist believes or values a specific
mode of conduct which is acceptable personally or
socially.

Personality of the Tourist: The nature and physique of

a tourist plays an important role towards motivation
in tourism.

Extrinsic Motivation: Here, a tourist gets motivated by

external factors such as money and the need to feel
competent on the scale of expenditure and
performance.

Place of Origin: The grooming of the tourist depends

upon the place of its origin. For example, for the Indian
Let’s practice talking about places:
married women, the tourism might come last in the
English for tourism video 9:
https://youtu.be/VqX5flyI3aA list of preferential things they wish to do whereas for
Conversation 1 American ladies, tourism would acquire much higher
a) What is Toronto like? rank.
b) It is a big city. It is crowded, and there are modern
buildings. Family and Age: The family matters when it comes to
a) What’s the climate like? the structure and the income.
b) It is cold in winter and mild in summer.
a) What is good about Toronto? Culture or Social Class: Tourists of different cultures
b) Toronto is interesting. There are friendly people, prefer different places, events, and different types of
and you can visit many tourist sites. tourism.

Conversation 2

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a) Can you tell me something about Athens? Market: Ever-changing market variables alter tourism.
b) Athens is an old city. It is boring. It only has ancient Changes in value of currency, political situations, and
buildings and dirty streets. economic well-being of the country influence the
a) What’s the climate like? decisions of a tourist.
b) It is sunny. It is hot in summer and winter.
a) What’s good about Athens?
b) It is not hectic. Most of the time, it is empty. But
the cuisine is good.
Conversation 3
a) What can you tell me about New York city?
b) New York is a big city. It has large buildings. It is
hectic and crowded.
a) What’s the climate like?
b) In winter, it is freezing. In summer, it is warm.
a) Thanks for the information.

4.2. Talking about good and bad points Factors affecting tourist behavior

When we compare using adjectives, we can apply two
forms: comparative and superlative.
Comparative: in this form we add “ER” to short
adjectives and use the conjunction “THAN” for showing Social Factors: A few social factors such as a person’s
the elements being compared.
e.g.
Vatican city is smaller than London.
New York city is colder than Los Angeles.
Geographical Factors: Some physical factors like
geographical and climatic conditions, facilities and
amenities available at the destination, advertising and
marketing conducted by tourism business alter the
decision making of the tourists.
social network, which provide first had information
that can alter a person’s decision of visiting or not
visiting a particular place.
Place of Origin: There can be a broad spectrum of
tourist behavior depending upon the place they
belong to. North Americans like to follow their own

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If the adjective ends in “E”, just add “R”.
e.g.
Mexico City is Larger than Houston city.
If the adjective ends in “Y”, change “Y” for “I” and add
“ER”.
e.g.
New Delhi is dirtier than Paris. (dirty)
Milan is prettier than Napoli. (pretty)
cultural framework. Japanese and Korean tourists like
to visit places in groups.
Tourism Destination: It is a major contributing factor
altering tourist behavior. If a destination has all basic
provisions such as electricity, water, clean
surroundings, proper accessibility, amenities, and has
its own significance, it largely attracts tourists.
Education of Tourist: The more educated the tourist
is, the wider range of choices, curiosity, and the
knowledge of places he would have. This drives the
decision making when it comes to choosing a
destination.

If an adjective is two syllable or more, we add “more” in

the comparative form. “ER” is not necessary.
e.g.
Machu Pichu is more interesting than Paris.
France is more expensive than Philippines.

Superlative: in this form we add “EST” to short Activity: complete the sentences using the correct
form comparative or superlative of the verbs in
adjectives and use the article “THE” to indicate what or
Parentheses.
who has that characteristic the most.
1- Loch ness is ______________ lake in Great Britain.
e.g.
(deep)
Vatican city is the smallest country in Europe.
2- Amazon river is _______ than Nile River. (wide)
New York city isn’t the coldest city in U.S.A.
3- San Miguel is ______ than San Salvador. (hot)
If the adjective ends in “E”, just add “ST”.
4- Sao Paulo is ____________ city in Brazil. (crowded)
e.g.

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Mexico City is the Largest city in North America. 5- Oymyakon is ___________ town in the world.
(cold)

If the adjective ends in “Y”, change “Y” for “I” and add 6- Sao Paulo is _________ than San Miguel during its
carnival. (dirty)
“EST”.
e.g. 7- Philipines is ___________ country to visit in Asia.
(cheap)
New Delhi is the dirtiest city in India. (dirty)
Milan is the prettiest city in Italy. (pretty) 8- Rome is _______________ than Florence.
(interesting)

If an adjective is two syllable or more, we add “THE

MOST” in the superlative form. “EST” is not necessary.
e.g.
Machu Pichu is the most interesting touristic site.
France is the most expensive country in Europe.

Let’s review the rules in the following video:

English for Tourism video 10:

https://youtu.be/JkWOraYr5xU

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 ADDITIONAL MATERIALS

1.1. Welcoming people to places

https://www.youtube.com/watch?v=MB2iBFjKRQo
https://www.youtube.com/watch?v=qYLTI52LWpU

1.2. Saying good bye

https://www.youtube.com/watch?v=DKFA5_E9WY8
https://www.youtube.com/watch?v=wk4rccFsEls

2.1. Turn to the left or the right

https://www.youtube.com/watch?v=DPYJQSA-x50

https://www.youtube.com/watch?v=kLX6fXqu0-8

2.2. It is in front of the bank.

https://www.youtube.com/watch?v=20TTTzFu8JY
https://www.youtube.com/watch?v=20TTTzFu8JY
https://www.youtube.com/watch?v=vB2HWzg-rjs

3.1. Giving commands

https://www.youtube.com/watch?v=uL-Vwtcn9wY
https://www.youtube.com/watch?v=qi2l1poRkfQ

3.2. Follow signs.

https://www.youtube.com/watch?v=3u1Weg3D_EU
https://www.youtube.com/watch?v=KxrfkcDAgsY

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4.1. Talking about places

https://www.youtube.com/watch?v=zsOnTTchXgQ
https://www.youtube.com/watch?v=illyGhiL2p8

4.2. Good and bad points

https://www.youtube.com/watch?v=vj3SbCwQd9I

https://www.youtube.com/watch?v=HqueToxC4d4

https://www.youtube.com/watch?v=rxEMZTu6JYM

https://www.youtube.com/watch?v=uMhE2dp1rko

Thanks for completing English for Tourism!!!

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