Document #: 0001

INTERVIEW FORM Version #: 1

Last update (dd-mm-aaaa):
20-07-
2023

Position applied for: Date

✘ Candidate Name:
1 2 3
Interviwers:
Type of position: Administrative Technician

PROFILE

Master
Minimun education level: Bachelor degree Technician Degree
degree

Highschool Other Area of studies:

Intermedi Advance Professi

Language Basic Native Drive licenses License class: Own vehicle?
um d onal
Yes No Yes No

EXPERIENCE
Please, specify your last 3 job positions.
Role Company Duration Likes Dislikes

SKILLS REQUIRED
Questios based on competences
SKILLS SKILLS Rate Coments
SOFT SKILLS

• Tell me about a time when you worked closely with your colleagues to achieve a certain 5
goal. What was your specific role?
• Tell me about a time when you disagreed with a coworker on a project. Were you able to
1 Teamwork overcome the disagreement and what was the result? 4
• Do you prefer to work independently or as part of a team? Because?
• What do you think are the advantages and disadvantages of working independently?
• What do you think are the advantages and disadvantages of working in a team? 5

• Which has been the most challenging problem you have to solve? What happened, how 5
did you solve it and what did you learn from it?
2 Problem-solving • Before starting looking solutions, What do you think is the most important to consider to 3
fix a problem properly?
• How do you prevent similar problems happens? 4
• What methods do you use to establish positive relationships with your colleagues?
• Have you ever had to share negative information with a client or coworker? What
3
happened, how did you handle it, what was the result?
• When you need to share information, how do you make sure to avoid misunderstandings
3 Communication or miscommunication? How do you ensure that the receiver get the info and understood the 4
message?
• When you handle confidential information, how do you make sure you safeguard it
correctly? What do you think would happen if that confidential information got into the wrong
hands? 5

• Do you remember a time when you were in charge of a project? What was it, how did you
handle it and what did you learn from that experience? 5
• How do you differentiate a leader from a boss?
• Have you had staff under your charge? What has been the biggest group you have
directed?
4 Leadership
• How do you delegate responsibilities efficiently? 5
• If you were the manager of the team, how would you motivate them to achieve the
established goals?
• What would you do if a team member does not follow the guidelines and does not meet 2
their KPIs?

• Could you share an experience where you have taken the initiative? What happened and 1
how did you handle it?
• Suppose you are about to finish your activities and there are 20 minutes left for the day to
end but one of your classmates has difficulties with his taks. What would you do and why?
5 Proactivity
• Let's imagine that your boss has entrusted you with a project that usually takes the team 2
3 hours to complete. In your previous job, they showed you a tool that could be useful to do
this project in less time, but you have specific instructions to follow the procedure. What
would you do and why? 3

6 Creativity
7 Adaptability
8 Detail oriented
9 Negociation
10 Critical Thinking
1 Project management
2 Data analysis
3 Budget management
4 Strategies development
5 Clients/suppliers management
6 Compliance guidelines
7 Customer services
8 Sales
9 Complains management
• Have you ever proposed an improvement idea to your manager? How did you take it?
How did you implement it? What results did you achieve? 5
• Do you remember any important change that has been made in your previous jobs thanks
to your proposals?
• What short-term goals do you have and what are you doing to achieve them? 5
• You are joining a
new team and you realize that they have a "this is how we do things" approach, how would
you try to help them see that there are other ways of doing things that can be just as 4
effective?
• What would you say is the biggest challenge you face when starting a new job and 4
adjusting to the company and the team?
• Tell me about a time when a new process was implemented at work, how did you learn
about it and apply it to your job? 5
• How do you adapt to changes you cannot control? For example, a team member leaves
or there is a boss. 2
• How do you make sure you complete a task in the agreed time without making mistakes? 1
• How do you know that your work or someone else's is well done?
• What do you think would be an adequate process to carry out an inspection in search of
errors? 4
• Tell me about a situation that you consider a failure. What happened, how did you feel
about it and what did you learn? 4
• In a work group, where everyone has different ideas and seeks individual goals, what do 5
you think would be the best solution?
• How do you feel when you have to give in?
• What does the expression "win-win" mean to you? 4
• You are the most experienced and senior employee in the company and therefore your
boss feels confident in constantly assigning you new tasks, but you are at the limit of your
capabilities, how would you ask him to balance the workload? 4
• What motivates you? 5
• Which are your goals for the next 5 years and what are you doing to achieve them?
• What do you consider to be your strengths and what are your weaknesses? 3
• How do you think you can improve your skills and knowledge?
1
TECHNICIAN SKILLS
• What is the objective of developing a project and who are the main stakeholders? 2
• How would you evaluate if a project was successful?
• Why do you think it is important to have time lines to complete tasks? 5
• How do you prioritize your activities? 4
• What is the use of maintaining databases and records? 3
• What valuable information can you get from databases?
• Who do you think should have access to data records? 5
• Do you know any software for data management? 1
• Have you ever overseen a budget? How did you distribute it? How did you prioritize
inputs and outputs? 2
• What would you do if the budget assigned to your department is not enough to cover your
expenses? 5
• Have you ever had the opportunity to propose savings ideas? Which was? It worked?
What was the percentage savings? 2
• What does a strategic plan mean to you?
• Could you give an example of a strategic plan in which you have participated? What was 3
the purpose of the strategy and what was your role?
• (Ask for their favorite sport) If you were the coach of ________, what do you think 5
would be the first points to consider to plan a strategy that will lead them to the
championship? 1
• Let's imagine that you have an important event (birthday, your wedding, anniversary) and
you must choose suppliers of wine, catering, musicians, etc. How do you know which provider 5
is the best option?
• Let's imagine that you are the owner of a grocery store, one of your best customers is a
mechanic. This morning, you notice that your car is broken. You talk to your client, the 4
mechanic, and he tells you that he could fix your car in exchange for a special discount at
your store. What would you do?
• What would you do if a supplier wants to invite you to dinner to talk about business?
1
• How do you define Compliance guidelines?
• Suppose you are working on a very important project for the company you work for. The 5
timeline is close and there are several bureaucratic processes, signatures to collect and
authorizations pending to be obtained. Everything indicates that you will not be able to meet
the timeline, but your partner Mark was in a similar situation a few months ago. Mark changed
5
some guidelines to comply with his project and everything turned out well for him. What would
you do? 1
• What do you think about the phrase "the customer is always right"? 5
• How do you think customer service affects or benefits a company?
• How do you ensure you provide a 5-star experience to your customers?
2
5
• How do you identify a potential customer? 5
• How can you secure a sale?
• What do you enjoy the most about sales and what do you enjoy the least?
• Let's say you've been talking to a potential customer about the benefits of our products for 1
a long time. After more than an hour invested, the client decides NOT to buy. How would you
feel? what would you do? 3
• Do you remember having a strong disagreement with your boss? What happened? How 4
did you handle it? Was it resolved?
• Do you remember anytime dealing with a challenging customer/coworker? What
happened? How did you feel? How did you solve it? You learned? 4
• When a friend/partner/relative is upset with you and they argue about a specific situation,
what do you do?
 • When a friend/partner/relative is upset with you and they argue about a specific situation,
what do you do? 1

• Suppose you work as a Receptionist in a medical office. One of your responsibilities is to 5

keep track of the Doctor's schedule. How would you ensure that you keep appointments to
avoid long waiting times for patients but, at the same time, not leave dead times?
10 Scheduling
• Imagine you need to go to 10 different places (laundry, grocery store, dentist, bank, etc) 4
but distances are long, transit is heavy and time is limited, what would you do to have every
task done? 5
INTERVIEW CLOSURE

• How do you think your experience is beneficial to our organization? 5

• How would you describe your dream job?
1 Input Questions • What challenges would you like to find in your next job? 5
• What sets you apart from other applicants?
• If you were the manager, why would you hire yourself? 5
Total 3.65
 Document #: 0001

INTERVIEW FORM Version #: 1

Last update (dd-mm-aaaa):
20-07-
2023

Position applied for: Date

✘ Candidate Name:
1 2 3
Interviwers:
Type of position: Administrative Technician

PROFILE

Master
Minimun education level: Bachelor degree Technician Degree
degree

Highschool Other Area of studies:

Intermedi Advance Professi

Language Basic Native Drive licenses License class: Own vehicle?
um d onal
Yes No Yes No

EXPERIENCE
Please, specify your last 3 job positions.
Role Company Duration Likes Dislikes

SKILLS REQUIRED
Questios based on competences
SKILLS SKILLS Rate Coments
SOFT SKILLS

• Tell me about a time when you worked closely with your colleagues to achieve a certain
goal. What was your specific role?
• Tell me about a time when you disagreed with a coworker on a project. Were you able to
1 Teamwork overcome the disagreement and what was the result? 5
• Do you prefer to work independently or as part of a team? Because?
• What do you think are the advantages and disadvantages of working independently?
• What do you think are the advantages and disadvantages of working in a team?

• Which has been the most challenging problem you have to solve? What happened, how
did you solve it and what did you learn from it?
2 Problem-solving • Before starting looking solutions, What do you think is the most important to consider to 5
fix a problem properly?
• How do you prevent similar problems happens?

• What methods do you use to establish positive relationships with your colleagues?
• Have you ever had to share negative information with a client or coworker? What
happened, how did you handle it, what was the result?
• When you need to share information, how do you make sure to avoid misunderstandings
3 Communication or miscommunication? How do you ensure that the receiver get the info and understood the 3
message?
• When you handle confidential information, how do you make sure you safeguard it
correctly? What do you think would happen if that confidential information got into the wrong
hands?

• Do you remember a time when you were in charge of a project? What was it, how did you
handle it and what did you learn from that experience?
• How do you differentiate a leader from a boss?
• Have you had staff under your charge? What has been the biggest group you have
directed?
4 Leadership
• How do you delegate responsibilities efficiently? 5
• If you were the manager of the team, how would you motivate them to achieve the
established goals?
• What would you do if a team member does not follow the guidelines and does not meet
their KPIs?

• Could you share an experience where you have taken the initiative? What happened and
how did you handle it?
• Suppose you are about to finish your activities and there are 20 minutes left for the day to
end but one of your classmates has difficulties with his taks. What would you do and why?
5 Proactivity
• Let's imagine that your boss has entrusted you with a project that usually takes the team 1
3 hours to complete. In your previous job, they showed you a tool that could be useful to do
this project in less time, but you have specific instructions to follow the procedure. What
would you do and why?

6 Creativity
7 Adaptability
8 Detail oriented
9 Negociation
10 Critical Thinking
1 Project management
2 Data analysis
3 Budget management
4 Strategies development
5 Clients/suppliers management
6 Compliance guidelines
7 Customer services
8 Sales
9 Complains management
• Have you ever proposed an improvement idea to your manager? How did you take it?
How did you implement it? What results did you achieve?
• Do you remember any important change that has been made in your previous jobs thanks
to your proposals?
• What short-term goals do you have and what are you doing to achieve them? 5
• You are joining a
new team and you realize that they have a "this is how we do things" approach, how would
you try to help them see that there are other ways of doing things that can be just as
effective?
• What would you say is the biggest challenge you face when starting a new job and
adjusting to the company and the team?
• Tell me about a time when a new process was implemented at work, how did you learn
about it and apply it to your job? 4
• How do you adapt to changes you cannot control? For example, a team member leaves
or there is a boss.
• How do you make sure you complete a task in the agreed time without making mistakes?
• How do you know that your work or someone else's is well done?
• What do you think would be an adequate process to carry out an inspection in search of
errors? 1
• Tell me about a situation that you consider a failure. What happened, how did you feel
about it and what did you learn?
• In a work group, where everyone has different ideas and seeks individual goals, what do
you think would be the best solution?
• How do you feel when you have to give in?
• What does the expression "win-win" mean to you? 5
• You are the most experienced and senior employee in the company and therefore your
boss feels confident in constantly assigning you new tasks, but you are at the limit of your
capabilities, how would you ask him to balance the workload?
• What motivates you?
• Which are your goals for the next 5 years and what are you doing to achieve them?
• What do you consider to be your strengths and what are your weaknesses? 5
• How do you think you can improve your skills and knowledge?
TECHNICIAN SKILLS
• What is the objective of developing a project and who are the main stakeholders?
• How would you evaluate if a project was successful?
• Why do you think it is important to have time lines to complete tasks? 2
• How do you prioritize your activities?
• What is the use of maintaining databases and records?
• What valuable information can you get from databases?
• Who do you think should have access to data records? 3
• Do you know any software for data management?
• Have you ever overseen a budget? How did you distribute it? How did you prioritize
inputs and outputs?
• What would you do if the budget assigned to your department is not enough to cover your
expenses? 2
• Have you ever had the opportunity to propose savings ideas? Which was? It worked?
What was the percentage savings?
• What does a strategic plan mean to you?
• Could you give an example of a strategic plan in which you have participated? What was
the purpose of the strategy and what was your role?
• (Ask for their favorite sport) If you were the coach of ________, what do you think 3
would be the first points to consider to plan a strategy that will lead them to the
championship?
• Let's imagine that you have an important event (birthday, your wedding, anniversary) and
you must choose suppliers of wine, catering, musicians, etc. How do you know which provider
is the best option?
• Let's imagine that you are the owner of a grocery store, one of your best customers is a
mechanic. This morning, you notice that your car is broken. You talk to your client, the 5
mechanic, and he tells you that he could fix your car in exchange for a special discount at
your store. What would you do?
• What would you do if a supplier wants to invite you to dinner to talk about business?
• How do you define Compliance guidelines?
• Suppose you are working on a very important project for the company you work for. The
timeline is close and there are several bureaucratic processes, signatures to collect and
authorizations pending to be obtained. Everything indicates that you will not be able to meet
the timeline, but your partner Mark was in a similar situation a few months ago. Mark changed
5
some guidelines to comply with his project and everything turned out well for him. What would
you do?
• What do you think about the phrase "the customer is always right"?
• How do you think customer service affects or benefits a company?
• How do you ensure you provide a 5-star experience to your customers?
5
• How do you identify a potential customer?
• How can you secure a sale?
• What do you enjoy the most about sales and what do you enjoy the least?
• Let's say you've been talking to a potential customer about the benefits of our products for 5
a long time. After more than an hour invested, the client decides NOT to buy. How would you
feel? what would you do?
• Do you remember having a strong disagreement with your boss? What happened? How
did you handle it? Was it resolved?
• Do you remember anytime dealing with a challenging customer/coworker? What
happened? How did you feel? How did you solve it? You learned? 4
• When a friend/partner/relative is upset with you and they argue about a specific situation,
what do you do?
 • When a friend/partner/relative is upset with you and they argue about a specific situation,
what do you do?

• Suppose you work as a Receptionist in a medical office. One of your responsibilities is to

keep track of the Doctor's schedule. How would you ensure that you keep appointments to
avoid long waiting times for patients but, at the same time, not leave dead times?
10 Scheduling
• Imagine you need to go to 10 different places (laundry, grocery store, dentist, bank, etc) 5
but distances are long, transit is heavy and time is limited, what would you do to have every
task done?

INTERVIEW CLOSURE

• How do you think your experience is beneficial to our organization?

• How would you describe your dream job?
1 Input Questions • What challenges would you like to find in your next job? 5
• What sets you apart from other applicants?
• If you were the manager, why would you hire yourself?
Total 3.60
 RATE
# Compliance % Range
5 Exceed expectations. 100% 4.5 - 5
Satisfactorily meets
4 70% 3.8 - 4.4
expectations
3 Parically meets expectations 50% 3.0 - 3.7
To improve. Need training
2 30% 2.0 - 2.9
and development

Does not have the necessary Less tan

1 1.0 - 1.9
basic knowledge 30%