ESTUDIANTE: LEIDY CONSTANZA

TAXONOMÍA SERVICIO AL CLIENTE CON REVISIÓN DE FLUJOS RAPDTT

VELASCO
Relación Tipo De Flujo
Proceso Actividad Humano- Flujo de materiales Flujo de información
Tecnología R A P D t T R A P D t T
Soporte MRP, MRP, MRP, MRP, MRP, MRP, MRP, MRP, MRP, Big MRP, MRP, MRP,
Supervisar los niveles de Big Big Big Big Big Big Big Big data, Big data Big Big data
stock (pedidos) data data data data data data data data Sistemas data
de
etiquetado,
Código de
barras.
Automatización OMS, OMS, OMS, OMS, OMS, OMS, OMS, OMS, OMS, AI OMS, AI OMS, OMS, AI
IA, AI AI AI AI AI AI AI AI
RFID

Soporte ERP, ERP, ERP, CRM, CRM, CRM, ERP, ERP, ERP, Cloud CRM, CRM, CRM,
Servicio Al Cliente

Cloud Cloud Cloud ERP, ERP, ERP, Cloud Cloud Supply ERP, ERP, ERP,
Servicio postventa

Supply Supply Supply Cloud Cloud Cloud Supply Supply Chain Cloud Cloud Cloud
Chain Chain Chain Supply Supply Supply Chain Chain Supply Supply Supply
Chain Chain Chain Chain Chain Chain
Automatización IA

Soporte CRM, CRM, CRM, CRM, CRM, CRM, CRM, CRM, CRM, CRM, CRM, CRM,
compras y ventas

ERP, ERP, ERP, ERP, ERP, ERP, ERP, ERP, ERP, ERP, ERP, ERP,
Big Big Big Big Big Big Big Big Big data Big data Big Big data
Proceso de

data data data data data data data data data

Automatización AI AI AI AI AI, AI. AI AI AI AI AI AI
(SMS) (SMS)

Soporte XML, XML, XML, XML, XML, XML, XML, XML, XML, XML, XML, XML,
Recau

WMS, WMS, WMS, WMS, WMS, WMS, WMS, WMS, WMS,ERP WMS,ER WMS, WMS,ER
do

ERP ERP ERP ERP ERP ERP ERP ERP P ERP P

Automatización