Documentos de Académico
Documentos de Profesional
Documentos de Cultura
State of Social Media in Mexico 2014
State of Social Media in Mexico 2014
Mxico
Junio, 2014.
comScore, Inc.
Proprietary.
www.comscore.com
www.facebook.com/comscoreinc
@comScoreLATAM
#EstadoDeSocialMedia
PANEL
CENSO
Advertising
Effectiveness
Transacciones
Consumos de
Medios y Video
PANEL
Demografas,
Estilos de Vida
y Actitudes
Internet Mvil
Uso y
Comportamiento
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
+9.4%
100,000
Total Internet
80,000
60,000
40,000
Total Internet
Social Media
+16.0%
20,000
Social Media
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Abril 2013 Abril 2014, Global, Hogar o Trabajo, Slo PC-Laptop,
15+
8.67
8.07
6.08
5.39
2.47
Amrica Latina
Europa
Amrica del
Norte
Asia Pacfico
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Abril 2014, Global, Hogar o Trabajo, Slo PC-Laptop, Edad 15+
Amrica Latina
7.14
Europa
5.28
4.75
Global
9.08
8.99
6.82
5.88
2.34
2.62
Asia Pacfico
Hombres
Mujeres
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Abril 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 15+
% Alcance
Mxico
98.2
Federacin Rusa
97.8
Turqua
97.5
Argentina
97.4
Per
97.2
Chile
97.1
Portugal
97.0
Israel
97.0
Colombia
96.8
Amrica Latina
95.8
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Abril 2014, Global, Hogar o Trabajo, Slo PC-Laptop, Edad 15+
12.9
Mxico
Global
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Abril 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 15+
Mujeres
49%
Hombres
51%
21.0
16.9
15.1
10.7
5.2
Persons: 6-14
15-24
25-34
35-44
45-54
55+
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix, Abril 2014, Hogar o Trabajo, Slo PC/Laptop, Edad 6+
64.4
ndice de Engagement
97.3
Persons: 15-24
107.4
Persons: 25-34
106.5
Persons: 35-44
106.6
85.4
Persons: 45-54
104.3
82.6
Persons: 55+
102.9
120.1
94.8
76.5
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Mayo 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 6+
10
4,285
3,742
3,024
Social Media
Corporate
Presence
Services
Entertainment
Multimedia
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix Abril 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 6+
11
Edad
Prom.
21,956
ShareThis
17,117
30.2
31.6
Taringa.net
6,941
29.4
6,858
31.4
Slideshare.net
5,547
Twitter.com
29.3
30.8
3,076
Ask.FM
2,781
24.8
Google Plus
2,630
33.3
Linkedin
Tumblr.com
38.6
1,737
28.2
1,394
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix, Abril 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, Edad 6+
12
Ask.fm
1.4%
Facebook
95.6%
Other
4.4%
Tumblr
0.9%
Twitter.com
0.6%
Linkedin
0.4%
Deviantart.com
0.4%
Badoo.com
0.4%
Taringa.net
0.3%
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Media Metrix, Abril 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, Edad 6+
13
10,172
+ 44%
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Video Metrix, Mayo 2013 - 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, 15+
14
Videos (000)
Lanzamiento Video
Gorilla de Bruno
Mars en Facebook
+ 79%
150,846
84,267
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Fuente: comScore Video Metrix, Mayo 2013 - 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, 15+
15
78.7
11.8
Instagram 6.5
Linkedin
Snapchat
Vine
31.4
20.0
9.2
Pinterest 7.2
Tumblr
25.6
8.6
40.0
35.9
19.2
18.1
60.8
47.1
YoY
Growth
+7%
+24%
+45%
12.1
27.4
+6%
+31%
13.9
+22%
21.7
N/A
11.5 9.9
N/A
Multi-Platform
Desktop Only
Mobile Only
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
16
Social Networking
33%
67%
32%
68%
10%
90%
Instagram 2%
98%
Linkedin
Pinterest
69%
31%
7%
Tumblr
93%
52%
Snapchat
48%
100%
Vine 2%
98%
Desktop
Mobile
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
17
91%
85%
69%
46% 39%
27% 32%
17%
Age 18-34
19% 26%
33%
32%
5%
Age 35-54
Facebook.com
Instagram.com
Twitter.com
Pinterest.com
Snapchat, Inc
1%
Age 55+
Tumblr.com
*comScore uses its 18-34 age bracket to define Millennials, or those born between 1980 and 1996.
**Selected social networks based on those with at least 1 billion combined desktop, smartphone and tablet minutes in
November 2013.
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
18
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
19
Audience
Engagement
Insights
Benchmarking
Competitivo
Anlisis
Predictivo
Accionable
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
20
Our Mission
#EstadoDeSocialMedia
comScore, Inc.
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comScore, Inc.
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21
All of these are hurled at you when you mention social media success
?
Fans, followers, media, engagement, posts,
pins, tweets, repins, favorites, replies, retweets,
buzz, mentions, actions, consumptions, clicks,
impressions, community, shares, comments,
likes, growth in likes, recommends, follows,
links, statuses, quotes, replies, more
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
22
These three posts each garnered more than a quarter million unique
interactions for Cinemex, Kotex Mexico and Friso Mexico in 2013.
https://www.facebook.com/83988183288/posts/10151848495513289
https://www.facebook.com/140145138702/posts/10151456132548703
https://www.facebook.com/479142105455273/posts/591990894170393
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
23
Engaged Audience
(not just Fans,
Followers,
Actions)
The Impact of
Content Strategy
ROI:
Audience share,
Brand affinity/lift,
Website traffic,
Purchase
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
24
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
25
Number of Fans
2,500,000
2,000,000
1,500,000
1,000,000
500,000
January
February
Mexico - Entertainment
Mexico - Fashion/Clothing
Mexico - TV
March
April
May
Mexico - QSR
Mexico - Food/Beverage
Mexico - Media/News/Publishing
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
26
January
February
Mexico - Entertainment
Mexico - Fashion/Clothing
Mexico - TV
March
April
May
Mexico - QSR
Mexico - Food/Beverage
Mexico - Media/News/Publishing
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
27
Social Audiences Are Growing Fast, with total social moments across Facebook
increasing by 207% since 2013 across top properties in Mexico.
+183%
805K
284K
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
+207%
193K
63K
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
28
Social Audiences Are Growing Fast, with total social moments across Twitter increasing
by 207% since 2013 across top properties in Mexico.
+919%
100K
10K
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
+907%
6535
611
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
29
3.6M
10K
358
+1371%
387K
26K
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
30
ENGAGEMENT BY
PLATFORM:
The Pie is Growing
(But Facebook still rules)
0.6%
2.5%
50%
0.6% 0.4%
96.9%
Q1 2013
70M Actions
99.1%
Q1 2014
140M Actions
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
31
35,000,000
25,000,000
20,000,000
15,000,000
10,000,000
5,000,000
0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Automotive
Mexico - Finance/Banking
Mexico - Other
Mexico - Telecom
Mexico - CPG
Mexico - Food/Beverage
Mexico - Quick Serve Restaurant
Mexico - Travel/Leisure
Mexico - Entertainment
Mexico - Health/Beauty
Mexico - Retail
Mexico - TV
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Mexico - Fashion/Clothing
Mexico - Media/News/Publishing
Mexico - Technology
comScore, Inc.
Proprietary.
32
30,000,000
25,000,000
20,000,000
15,000,000
10,000,000
5,000,000
0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Entertainment
Mexico - Media/News/Publishing
Mexico - Telecom
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Mexico - TV
comScore, Inc.
Proprietary.
33
8,000,000
6,000,000
5,000,000
4,000,000
3,000,000
2,000,000
1,000,000
0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Automotive
Mexico - CPG
Mexico - Fashion/Clothing
Mexico - Finance/Banking
Mexico - Food/Beverage
Mexico - Health/Beauty
Mexico - Retail
Mexico - Technology
Mexico - Travel/Leisure
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
34
450,000,000
400,000,000
350,000,000
300,000,000
250,000,000
200,000,000
150,000,000
100,000,000
50,000,000
0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Global - Automotive
Global - Finance/Banking
Global - Quick Serve Restaurant
Global - Travel/Leisure
Global - CPG
Global - Food/Beverage
Global - Retail
Global - TV
Global - Entertainment
Global - Health/Beauty
Global - Technology
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Global - Fashion/Clothing
Global - Media/News/Publishing
Global - Telecom
comScore, Inc.
Proprietary.
35
The overall volume of activity in Latin America has increased, but what is
significant is the growth that pages in Mexico have shown by taking a much
larger stake of the overall activity in Latin America.
Q1 2014
Q1 2013
Peru Pages
10%
Peru PagesArgentina
7%
Pages
7%
Argentina Pages
6%
Mexico
Pages
21%
Colombia
Pages
4%
Mexico Pages
34%
Chile Pages
2%
Brasil Pages
59%
Q1 2013
329M Actions
Q1 2014
416M Actions
Colombia Pages
2%
Chile Pages
2%
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Brasil Pages
46%
comScore, Inc.
Proprietary.
36
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
37
% Returning
Chile
35%
Mexico
33%
Colombia
32%
Peru
29%
Argentina
28%
Brasil
27%
0%
5%
10%
15%
20%
25%
30%
35%
40%
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
38
78%
83%
86%
85%
91%
94%
91%
88%
84%
85%
90%
89%
88%
3%
6%
8%
6%
83%
84%
10%
7%
7%
9%
88%
6%
5%
12%
2%
2%
5%
12%
2%
4%
11%
1%
7%
3%
6%
3%
9%
Shares
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
13%
6%
16%
11%
Comments
Likes
comScore, Inc.
5%
5%
5%
Proprietary.
7%
39
+237%
8.2 M
2.4 M
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Jan 2013
May 2014
2,430,013
8,200,028
(+237%)
42
102
(+143%)
Posts
159
222
(+40%)
Total Shares
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
40
% of Shares
CPG
1%
Travel/Leisure Automotive
Entertainment
Technology
1%
1%
7%
Fashion/Clothing
1%
4%
TV
Retail
Finance/Banking
10%
2%
Quick Serve Restaurant
0%
0%
Other
2%
Telecom
0%
Automotive
CPG
Entertainment
Fashion/Clothing
Finance/Banking
Food/Beverage
8%
Food/Beverage
Health/Beauty
3%
Health/Beauty
Media/News/Publishing
Other
Quick Serve Restaurant
Media/News/Publishing
60%
Retail
Technology
Telecom
Travel/Leisure
TV
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
41
CPG
0%
Entertainment
8% Fashion/Clothing
2%
Finance/Banking
0%
Food/Beverage
7%
TV
19%
Travel/Leisure
2%
Telecom
1%
Technology
2%
Retail
1%
Quick Serve
Restaurant
1%
Health/Beauty
1%
Other
3%
Media/News/Publish
ing
52%
Per post
Engagement (%)
Automotive
CPG
0.34%
0.00%
Entertainment
0.08%
Fashion/Clothing
0.22%
Finance/Banking
0.09%
Food/Beverage
0.15%
Health/Beauty
0.18%
Media/News/Publishing
Other
Quick Serve Restaurant
Retail
Technology
Telecom
Travel/Leisure
TV
0.27%
0.08%
0.05%
0.07%
0.09%
0.03%
0.13%
0.10%
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
42
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
43
700
500
400
300
200
100
0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Automotive
Mexico - Finance/Banking
Mexico - Other
Mexico - Telecom
Mexico - CPG
Mexico - Food/Beverage
Mexico - Quick Serve Restaurant
Mexico - Travel/Leisure
Mexico - Entertainment
Mexico - Health/Beauty
Mexico - Retail
Mexico - TV
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
Mexico - Fashion/Clothing
Mexico - Media/News/Publishing
Mexico - Technology
comScore, Inc.
Proprietary.
44
Post Type: Photos consistently drive content performance across top pages
in Mexico in 2014 YTD, while Status, Link and Video posts see a dip in
engagement
% Type of Posts - Facebook
61.8%
31.4%
4.7%
2.1%
85.7%
11.7%
1.0%
1.6%
Mexico Pages
Status
Link
Video
Photo
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
45
% POST
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Video
Status
Link
94.5%
88.3%
50.8%
2.5%
2.2%
45.5%
1.4%
0.8%
Mexico - Fashion/Clothing
2.4%
2.4%
Mexico - Media/News/Publishing
5.4%
3.9%
Mexico - Travel/Leisure
% ENGAGEMENT
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
93.3%
93.0%
76.7%
22.2%
6.6%
0.1%
0.6%
0.0%
Mexico - Fashion/Clothing
Mexico - Media/News/Publishing
#EstadoDeSocialMedia
comScore, Inc.
3.5%
0.5%
Proprietary.
comScore, Inc.
Proprietary.
2.5%
0.9%
Mexico - Travel/Leisure
46
How much is post type strategy affected by vertical on a Global Scale? Performances
are similar across the globe, except here Video posts underperform as well as
Statuses and Links continue to underperform across verticals.
Photo
% POST
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Video
Status
Link
89.0%
77.9%
45.0%
44.5%
14.8%
2.8%
2.4%
5.8%
3.0%
Global - Fashion/Clothing
7.4%
3.0%
Global - Media/News/Publishing
4.3%
Global - Travel/Leisure
% ENGAGEMENT
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
99.4%
91.7%
61.5%
33.4%
0.4%
0.1%
2.9%
0.1%
Global - Fashion/Clothing
Global - Media/News/Publishing
#EstadoDeSocialMedia
comScore, Inc.
3.0%
2.2%
Proprietary.
comScore, Inc.
Proprietary.
1.1%
4.1%
Global - Travel/Leisure
47
https://www.facebook.com/112603997511/posts/10152142941132512
https://www.facebook.com/139555586113452/posts/678827328852939
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
48
Posts
13%
Engagement
87%
18%
0%
10%
82%
20%
30%
Includes Question
40%
50%
60%
70%
80%
90%
100%
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
49
https://www.facebook.com/112603997511/posts/10152289287502512
https://www.facebook.com/139555586113452/posts/684137994988539
https://www.facebook.com/112603997511/posts/10152210137542512
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
50
Sponsors of the World Cup have seen an upward trend in activity that should
continue to increase based on the trends of 2013.
+27%
7M
5.5M
Jul-13
Jan 2013
Apr 2014
5,511,942
7,019,147
(+27%)
124,456
143,991
(+16%)
1,425
1,570
(+10%)
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram
#EstadoDeSocialMedia
comScore, Inc.
Proprietary.
comScore, Inc.
Proprietary.
51
Building Block 1:
Building Block 2:
Building Block 3:
Growth
and
Engagement
Metrics
Audience
Quality Metrics
Content
Strategy
Metrics
#EstadoDeSocialMedia
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52
Thank you!
Please let us know if you have any questions.
www.comscore.com
www.facebook.com/comscoreinc
tania@shareablee.com
@comScoreLATAM
#EstadoDeSocialMedia
comScore, Inc.
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