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El Estado de Social Media en

Mxico
Junio, 2014.

Alejandro Fosk, Senior Vice President Latin America


Ivn Marchant, Vice President Mexico

Tania Yuki, Founder & CEO Shareablee

comScore, Inc.

Proprietary.

www.comscore.com
www.facebook.com/comscoreinc
@comScoreLATAM

#EstadoDeSocialMedia

comScore Potencia su Panel de Datos para Entregar una Visin Digital


de su Negocio
Panel de 2 Millones de Personas
Vista 360del Comportamiento de las
Personas
Visitas Web y
comportamiento
de Bsqueda Exposicin a
Compras
Online y
Publicidad
Offline
Online

Panel PERSON-Centric con


Medicin SITIO WEB-Censal

PANEL

CENSO

Advertising
Effectiveness

Transacciones
Consumos de
Medios y Video

PANEL

Demografas,
Estilos de Vida
y Actitudes

Unified Digital Measurement (UDM)


Patent-Pending Methodology
1 Million Domains Participating

Internet Mvil
Uso y
Comportamiento

Adopted by 90% of Top 100 U.S. Media Properties

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Entorno de la Industria de Social


Media

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc. Proprietary.

Crecimiento en el Nmero de Visitas a Sitios de Social Media a Nivel


Mundial

Visitas Totales (MM)


120,000

+9.4%

100,000

Total Internet

80,000
60,000

40,000

Total Internet
Social Media
+16.0%

20,000

Social Media

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Abril 2013 Abril 2014, Global, Hogar o Trabajo, Slo PC-Laptop,
15+

Engagement en Redes Sociales por Regin

Horas Promedio por Visitante

8.67

8.07
6.08

5.39

2.47
Amrica Latina

Europa

Amrica del
Norte

Medio Oriente frica

Asia Pacfico

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Abril 2014, Global, Hogar o Trabajo, Slo PC-Laptop, Edad 15+

En Todas las Regiones del Mundo, las Mujeres son ms Sociales

Promedio de Horas por Visitante


8.27

Amrica Latina

7.14

Europa

5.28

Amrica del Norte

4.75

Global

9.08

8.99

6.82

5.88

2.34
2.62

Asia Pacfico

Hombres

Mujeres

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Abril 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 15+

Mxico es el Pas con Mayor Alcance en Sitios de Redes Sociales a


Nivel Mundial

% Alcance
Mxico

98.2

Federacin Rusa

97.8

Turqua

97.5

Argentina

97.4

Per

97.2

Chile

97.1

Portugal

97.0

Israel

97.0

Colombia

96.8

Amrica Latina

95.8
#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Abril 2014, Global, Hogar o Trabajo, Slo PC-Laptop, Edad 15+

Los Mexicanos Pasan en Promedio ms Minutos por Visita en Sitios


de Redes Sociales que el Promedio Mundial

Minutos Promedio por Visita en Sitios de Redes


Sociales
16.0

12.9

Mxico

Global

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Abril 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 15+

Perfil de la Audiencia de Social Media en Mxico

% del Total de Visitantes nicos


31.0

Mujeres
49%

Hombres
51%

21.0
16.9

15.1

10.7
5.2

Persons: 6-14

15-24

25-34

35-44

45-54

55+

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix, Abril 2014, Hogar o Trabajo, Slo PC/Laptop, Edad 6+

Existe Mayor Afinidad a las Redes Sociales del Grupo de 15 a 44 Aos


pero Mayor Engagement en el Grupo de 15 a 24
ndice de Afinidad
Persons: 6-14

64.4

ndice de Engagement
97.3

Persons: 15-24

107.4

Persons: 25-34

106.5

Persons: 35-44

106.6

85.4

Persons: 45-54

104.3

82.6

Persons: 55+

102.9

120.1
94.8

76.5

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Mayo 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 6+

10

Social Media es la Categora que ms Tiempo est en las PC/Laptops


de los Internautas Mexicanos

Minutos Totales (MM)


8,229
6,381

4,285
3,742
3,024

Social Media

Corporate
Presence

Services

Entertainment

Multimedia

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix Abril 2014, Hogar o Trabajo, Slo PC-Laptop, Edad 6+

11

Ranking de las Principales Redes Sociales en Mxico


Facebook Lidera el Ranking seguido de ShareThis

Total Visitantes nicos (000)

Facebook

Edad
Prom.

21,956

ShareThis

17,117

30.2
31.6

Taringa.net

6,941

29.4

Linkedin

6,858

31.4

Slideshare.net

5,547

Twitter.com

29.3
30.8

3,076

Ask.FM

2,781

24.8

Google Plus

2,630

33.3

Linkedin
Tumblr.com

38.6

1,737

28.2

1,394
#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix, Abril 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, Edad 6+

12

Distribucin del Tiempo Consumido en Redes Sociales en Mxico

Ask.fm
1.4%

Facebook
95.6%

Other
4.4%

Tumblr
0.9%
Twitter.com
0.6%
Linkedin
0.4%
Deviantart.com
0.4%
Badoo.com
0.4%
Taringa.net
0.3%

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Media Metrix, Abril 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, Edad 6+

13

El Acceso a Videos a Travs de Sitios de Social Media en Franco


Crecimiento

Total Unique Viewers (000)


14,662

10,172

+ 44%

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Video Metrix, Mayo 2013 - 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, 15+

14

Nmero de Videos Disponibles en Sitios de Redes Sociales


Creci 79% en el ltimo ao

Videos (000)

Lanzamiento Video
Gorilla de Bruno
Mars en Facebook

+ 79%

150,846

84,267

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Fuente: comScore Video Metrix, Mayo 2013 - 2014, Hogar o Trabajo, Mxico, Slo PC/Laptop, 15+

15

Facebook es un Lder Fuerte en Redes Sociales y se


est Fortaleciendo en Audiencias Mviles
U.S. Multi-Platform Unique Visitors (MM) on Social Networks
Source: comScore Media Metrix Multi-Platform, U.S., Age 18+, Feb-2014
Facebook
Twitter

78.7
11.8

Instagram 6.5
Linkedin

Snapchat
Vine

31.4

20.0

9.2

Pinterest 7.2

Tumblr

25.6

8.6

40.0
35.9

19.2
18.1

60.8

47.1

YoY
Growth
+7%

+24%

+45%

12.1
27.4

+6%

+31%

13.9

+22%

21.7

N/A

11.5 9.9

N/A

Multi-Platform

Desktop Only

Mobile Only

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

16

La Mayora de Redes Sociales ven Mayor Engagement


va Mvil
U.S. Share of Time Spent on Social Networks Between Platforms
Source: comScore Media Metrix Multi-Platform, U.S., Age 18+, Feb-2014

Social Networking

33%

67%

Facebook

32%

68%

Twitter

10%

90%

Instagram 2%

98%

Linkedin
Pinterest

69%

31%

7%

Tumblr

93%
52%

Snapchat

48%
100%

Vine 2%

98%
Desktop

Mobile

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

17

Millennials* Dominan las Tasas de Penetracin para


las Principales Redes Sociales

U.S. Penetration Among Selected Leading Social Networks**


Source: comScore Media Metrix Multi-Platform, U.S., Age 18+, Nov-2013

91%

85%
69%
46% 39%

30% 27% 27%

27% 32%

17%

Age 18-34

19% 26%

33%

32%
5%

12% 18% 12% 15%

Age 35-54
Facebook.com

Instagram.com

Twitter.com

Pinterest.com

Linkedin

Snapchat, Inc

1%

Age 55+
Tumblr.com

*comScore uses its 18-34 age bracket to define Millennials, or those born between 1980 and 1996.
**Selected social networks based on those with at least 1 billion combined desktop, smartphone and tablet minutes in
November 2013.
#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

18

El Estado de Social Media en


Mxico
Presentando Shareablee en
Mxico

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc. Proprietary.

19

Shareablee: Nuestro Acercamiento a la Medicin Social

Audience
Engagement
Insights

Benchmarking
Competitivo

Anlisis
Predictivo
Accionable

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

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20

Our Mission

Shareablee uses big data to help marketers


see exactly where to focus time and money
to maximize the reach and effectiveness of
their social content marketing

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

21

All of these are hurled at you when you mention social media success

?
Fans, followers, media, engagement, posts,
pins, tweets, repins, favorites, replies, retweets,
buzz, mentions, actions, consumptions, clicks,
impressions, community, shares, comments,
likes, growth in likes, recommends, follows,
links, statuses, quotes, replies, more
#EstadoDeSocialMedia
comScore, Inc.

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comScore, Inc.

Proprietary.

22

These three posts each garnered more than a quarter million unique
interactions for Cinemex, Kotex Mexico and Friso Mexico in 2013.

https://www.facebook.com/83988183288/posts/10151848495513289
https://www.facebook.com/140145138702/posts/10151456132548703
https://www.facebook.com/479142105455273/posts/591990894170393

#EstadoDeSocialMedia
comScore, Inc.

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comScore, Inc.

Proprietary.

23

Measuring What Matters in Social Media

Engaged Audience
(not just Fans,
Followers,
Actions)

The Impact of
Content Strategy

ROI:
Audience share,
Brand affinity/lift,
Website traffic,
Purchase

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

24

Measuring Your Engaged


Audience
(not just Fans/Followers)

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

25

Brands have focused on amassing huge amounts of fans, but how do


you measure their value?

Number of Fans
2,500,000

2,000,000

1,500,000

1,000,000

500,000

January

February

Mexico - Entertainment
Mexico - Fashion/Clothing
Mexico - TV

March

April

May

Mexico - QSR
Mexico - Food/Beverage
Mexico - Media/News/Publishing

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

26

By measuring by the size of a companys active audience, you can get


an idea of what the ROI for social media is.

Unique Engaged Audience


400,000
350,000
300,000
250,000
200,000
150,000
100,000
50,000
0

January

February

Mexico - Entertainment
Mexico - Fashion/Clothing
Mexico - TV

March

April

May

Mexico - QSR
Mexico - Food/Beverage
Mexico - Media/News/Publishing

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

27

Social Audiences Are Growing Fast, with total social moments across Facebook
increasing by 207% since 2013 across top properties in Mexico.

Average Number of Fans Across Mexicos Top Pages

+183%

Source: Shareablee January 2013 to May 2014.


Mexico Pages

805K
284K

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14

Average Social Moments Across Mexicos Top Facebook Pages

+207%

Source: Shareablee January 2013 to May 2014.


Mexico Pages

193K
63K

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January 2013 to May 2014

28

Social Audiences Are Growing Fast, with total social moments across Twitter increasing
by 207% since 2013 across top properties in Mexico.

Average Number of Fans Across Mexicos Top Pages

+919%

Source: Shareablee January 2013 to May 2014.


Mexico Pages

100K
10K

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14

Average Social Moments Across Mexicos Top Twitter Pages

+907%

Source: Shareablee January 2013 to May 2014.


Mexico Pages

6535
611

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January 2013 to May 2014

29

The Rise of Instagram: Social Audiences Are Growing Fast, particularly in


their use of Instagram. Brands have seen an almost 1400% increase since
January of 2013.

Instagram: January 2013 to May 2014 By the Numbers


Engaged Social Moments across Top Instagram Properties

3.6M

Total Pieces of Content Posted by Mexicos Top Instagram


Properties

10K

Actions per Post (average)

358

Monthly Actions on Instagram across Mexicos Top Properties

+1371%

Source: Shareablee January 2013 to May 2014.


Mexico Pages

387K
26K

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January 2013 to May 2014

30

ENGAGEMENT BY
PLATFORM:
The Pie is Growing
(But Facebook still rules)

0.6%

2.5%

50%

0.6% 0.4%

96.9%
Q1 2013
70M Actions

99.1%

Q1 2014
140M Actions

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

31

Mexico Trends by Verticals: Media/News/Publishing and TV dominate, while


there is a steady increase in actions as a whole among industries.
Actions Amplification across Facebook

35,000,000

Source: Shareablee January 2013 to May 2014.


30,000,000

25,000,000

20,000,000

15,000,000

10,000,000

5,000,000

0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Automotive
Mexico - Finance/Banking
Mexico - Other
Mexico - Telecom

Mexico - CPG
Mexico - Food/Beverage
Mexico - Quick Serve Restaurant
Mexico - Travel/Leisure

Mexico - Entertainment
Mexico - Health/Beauty
Mexico - Retail
Mexico - TV

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Mexico - Fashion/Clothing
Mexico - Media/News/Publishing
Mexico - Technology

comScore, Inc.

Proprietary.

January 2013 to May 2014

32

Mexico Trends by Verticals: Breakout of Media/News/Publishing,


Entertainment, TV and Telecom verticals. There is a huge growth in activity in
this set of industries that is led by Media/News/Publishing.
35,000,000

Actions Amplification across Facebook


Source: Shareablee January 2013 to May 2014.

30,000,000

25,000,000

20,000,000

15,000,000

10,000,000

5,000,000

0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14

Mexico - Entertainment

Mexico - Media/News/Publishing

Mexico - Telecom

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Mexico - TV

comScore, Inc.

Proprietary.

January 2013 to May 2014

33

Mexico Trends by Verticals: How do the other industries look without


Publishers? Food/Beverage in Mexico dominates the set over this time period,
but there is positive growth in Fashion/Clothing as well.
Actions Amplification across Facebook

8,000,000

Source: Shareablee January 2013 to May 2014.


7,000,000

6,000,000

5,000,000

4,000,000

3,000,000

2,000,000

1,000,000

0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Automotive

Mexico - CPG

Mexico - Fashion/Clothing

Mexico - Finance/Banking

Mexico - Food/Beverage

Mexico - Health/Beauty

Mexico - Quick Serve Restaurant

Mexico - Retail

Mexico - Technology

Mexico - Travel/Leisure
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January 2013 to May 2014

34

For Global Properties, TV related properties dominate, but Entertainment,


Fashion/Clothing and Media/News/Publishing also see huge returns on
engagement in 2014 as action growth continues.
500,000,000

Actions Amplification across Facebook


Source: Shareablee January 2013 to May 2014.

450,000,000
400,000,000
350,000,000
300,000,000
250,000,000
200,000,000
150,000,000
100,000,000
50,000,000
0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Global - Automotive
Global - Finance/Banking
Global - Quick Serve Restaurant
Global - Travel/Leisure

Global - CPG
Global - Food/Beverage
Global - Retail
Global - TV

Global - Entertainment
Global - Health/Beauty
Global - Technology

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Global - Fashion/Clothing
Global - Media/News/Publishing
Global - Telecom

comScore, Inc.

Proprietary.

January 2013 to May 2014

35

The overall volume of activity in Latin America has increased, but what is
significant is the growth that pages in Mexico have shown by taking a much
larger stake of the overall activity in Latin America.

Q1 2014
Q1 2013
Peru Pages
10%

Peru PagesArgentina
7%
Pages
7%

Argentina Pages
6%

Mexico
Pages
21%

Colombia
Pages
4%
Mexico Pages
34%

Chile Pages
2%

Brasil Pages
59%

Q1 2013
329M Actions

Q1 2014
416M Actions

Colombia Pages
2%
Chile Pages
2%

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Brasil Pages
46%

comScore, Inc.

Proprietary.

January 2013 to May 2014

36

Measuring Audience Quality

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

37

How Loyal are Social Audiences?

% Returning
Chile

35%

Mexico

33%

Colombia

32%

Peru

29%

Argentina

28%

Brasil

27%
0%

5%

10%

15%

20%

25%

30%

35%

40%

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

38

How much of my engagement consists of what I value most?

78%

83%

86%

85%
91%

94%

91%

88%

84%

85%

90%

89%

88%

3%

6%

8%

6%

83%

84%

10%

7%

7%

9%

88%

6%
5%
12%

2%
2%
5%

12%

2%

4%
11%

1%
7%

3%
6%

3%
9%

Shares
#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

13%

6%
16%
11%

Comments

Likes

comScore, Inc.

5%
5%

5%

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

Proprietary.

January to May 2014

7%

39

Sharing of Content in Mexico has jumped 237% while post frequency


has only increased by 40% since January 2013.
Total Amplification Across Mexicos Top Facebook Properties

+237%

Source: Shareablee January 2013 to May 2014.


Mexico Pages

8.2 M

2.4 M
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14

Jan 2013

May 2014

2,430,013

8,200,028
(+237%)

Shares per Post

42

102
(+143%)

Posts

159

222
(+40%)

Total Shares

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January 2013 to May 2014

40

Media/News/Publishing pages dominate the total amount of shares in Mexico,


but Entertainment, Food/Beverage and TV have a strong showing as well.

% of Shares

CPG
1%
Travel/Leisure Automotive
Entertainment
Technology
1%
1%
7%
Fashion/Clothing
1%
4%
TV
Retail
Finance/Banking
10%
2%
Quick Serve Restaurant
0%
0%
Other
2%
Telecom
0%

Automotive
CPG
Entertainment
Fashion/Clothing
Finance/Banking

Food/Beverage
8%

Food/Beverage
Health/Beauty
3%

Health/Beauty
Media/News/Publishing
Other
Quick Serve Restaurant

Media/News/Publishing
60%

Retail
Technology
Telecom
Travel/Leisure
TV

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January to May 2014

41

Measuring Social Discussions: Media/News and Publishing still sees


the highest portion of commenting, but TV took a much larger share.
Category

Share of Social Word of Mouth


Automotive
1%

CPG
0%

Entertainment
8% Fashion/Clothing
2%
Finance/Banking
0%
Food/Beverage
7%

TV
19%
Travel/Leisure
2%
Telecom
1%
Technology
2%
Retail
1%

Quick Serve
Restaurant
1%

Health/Beauty
1%

Other
3%

Media/News/Publish
ing
52%

Per post
Engagement (%)

Automotive
CPG

0.34%
0.00%

Entertainment

0.08%

Fashion/Clothing

0.22%

Finance/Banking

0.09%

Food/Beverage

0.15%

Health/Beauty

0.18%

Media/News/Publishing
Other
Quick Serve Restaurant
Retail
Technology
Telecom
Travel/Leisure
TV

0.27%
0.08%
0.05%
0.07%
0.09%
0.03%
0.13%
0.10%

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

42

The Impact of Content Strategy

#EstadoDeSocialMedia
comScore, Inc.

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43

Post Frequency: how much should you post?


Average Monthly Posts Per Brand across Facebook

700

Source: Shareablee January 2013 to May 2014.


600

500

400

300

200

100

0
Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14
Mexico - Automotive
Mexico - Finance/Banking
Mexico - Other
Mexico - Telecom

Mexico - CPG
Mexico - Food/Beverage
Mexico - Quick Serve Restaurant
Mexico - Travel/Leisure

Mexico - Entertainment
Mexico - Health/Beauty
Mexico - Retail
Mexico - TV

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

Mexico - Fashion/Clothing
Mexico - Media/News/Publishing
Mexico - Technology

comScore, Inc.

Proprietary.

January 2013 to May 2014

44

Post Type: Photos consistently drive content performance across top pages
in Mexico in 2014 YTD, while Status, Link and Video posts see a dip in
engagement
% Type of Posts - Facebook

61.8%

31.4%

4.7%

2.1%
85.7%

% Engagement Driven by These Posts Facebook

11.7%
1.0%

1.6%

Mexico Pages

Status

Link

Video

Photo
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January to May 2014

45

How much is post type strategy affected by vertical in Mexico?


Photo

% POST
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Video

Status

Link

94.5%
88.3%

50.8%

2.5%

2.2%

45.5%

1.4%

0.8%

Mexico - Fashion/Clothing

2.4%

2.4%

Mexico - Media/News/Publishing

5.4%

3.9%

Mexico - Travel/Leisure

% ENGAGEMENT
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

93.3%

93.0%
76.7%

22.2%
6.6%
0.1%

0.6%

0.0%

Mexico - Fashion/Clothing

Mexico - Media/News/Publishing

#EstadoDeSocialMedia
comScore, Inc.

3.5%

0.5%

Proprietary.

comScore, Inc.

Proprietary.

2.5%

0.9%

Mexico - Travel/Leisure

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

January to May 2014

46

How much is post type strategy affected by vertical on a Global Scale? Performances
are similar across the globe, except here Video posts underperform as well as
Statuses and Links continue to underperform across verticals.
Photo

% POST
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Video

Status

Link

89.0%
77.9%

45.0%

44.5%

14.8%
2.8%

2.4%

5.8%

3.0%

Global - Fashion/Clothing

7.4%

3.0%

Global - Media/News/Publishing

4.3%

Global - Travel/Leisure

% ENGAGEMENT
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

99.4%
91.7%

61.5%

33.4%

0.4%

0.1%

2.9%

0.1%

Global - Fashion/Clothing

Global - Media/News/Publishing

#EstadoDeSocialMedia
comScore, Inc.

3.0%

2.2%

Proprietary.

comScore, Inc.

Proprietary.

1.1%

4.1%

Global - Travel/Leisure

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram
January to May 2014

47

Two of the top Shared posts in the Media/News/Publishing category


include indications to share the content that is published or your own
content with the brand.

https://www.facebook.com/112603997511/posts/10152142941132512
https://www.facebook.com/139555586113452/posts/678827328852939

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

48

Some brands/industries use certain calls to action to drive more engagement


(likes, shares, comments). What about Including Questions with Facebook Posts?

Posts

13%

Engagement

87%

18%
0%

10%

82%
20%

30%

Includes Question

40%

50%

60%

70%

80%

90%

100%

Does Not Include Question

* For Media/News/Publishing pages in Mexico, Including Questions in


2014 YTD was a strategy that increased engagement by 37%.

Source: Shareablee Social Loyalty Platform 2014


Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

January to May 2014

49

Media/News/Publishing properties use interactive content to generate


activity and increasing likes, comments and shares.

https://www.facebook.com/112603997511/posts/10152289287502512
https://www.facebook.com/139555586113452/posts/684137994988539
https://www.facebook.com/112603997511/posts/10152210137542512

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

50

Sponsors of the World Cup have seen an upward trend in activity that should
continue to increase based on the trends of 2013.

Social Moments on Facebook

+27%

World Cup Sponsors

7M

5.5M

Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13

Jul-13

Total Category Actions


Average Unique Engaged Audience
Posts (Total)

Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14

Jan 2013

Apr 2014

5,511,942

7,019,147
(+27%)

124,456

143,991
(+16%)

1,425

1,570
(+10%)
Source: Shareablee Social Loyalty Platform 2014
Platforms: Facebook, Twitter, Instagram

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

comScore, Inc.

Proprietary.

51

January 1, 2013 to April 30, 2014

Developing a successful strategy that amplifies your brand


Upon embracing these metrics, the skys the limit in the ways that you can experiment, define
and refine the strategy behind your social media communications.
The right social strategy can turn fans into loyal advocates, increase customer interactions
and significantly improve marketing performance.

Building Block 1:

Building Block 2:

Building Block 3:

Growth
and
Engagement
Metrics

Audience
Quality Metrics

Content
Strategy
Metrics

#EstadoDeSocialMedia
comScore, Inc.

Proprietary.

52

Thank you!
Please let us know if you have any questions.

www.comscore.com

Tania Yuki | Shareablee

www.facebook.com/comscoreinc

tania@shareablee.com

@comScoreLATAM

#EstadoDeSocialMedia

comScore, Inc.

Proprietary.

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