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FICHA 2281725
AA14
EVIDENCIA 5: WORKSHOP USING VERBS TO BUILD CUSTOMER
SATISFACTION TOOLS.
PRESENTADO POR:
CARMEN CAMARGO MERCADO
❖ The client only recommends the company in only 50% because he is not
a frequent customer and has not had a frequent commercial relationship.
❖ The client is not completely satisfied, the reason maybe because he has
only madeone purchase and from there he starts the commercial
relationship with the company.
❖ When asked about the description of the products, the client states that he
liked the quality and good price.
❖ When asked about the satisfaction of the products, the client informs that the
products meet the need for which they purchased.
❖ When it is consulted about the qualification of the products, the client states
that it is very high, this indicates that we are fulfilling that point of the
business.
❖ When asked about the quality-price relationship, the customer shows an
average grade, which indicates that the price of the product is what
does not allow the customer to be completely satisfied.
❖ A very important point in this point 7 on the attention given to respond to the
client, we see that there is a great failure, the client responds that it is not
very good.
❖ Because he is a new client, the information he provides is small, he does not
have much business experience with us, that is why it is better to carry out
this survey in the first business and after 10 orders of purchases, this way
we will have how to make a comparative about the customer's opinion and
the service.
❖ For the first experience that the client has, we see that you want to continue
with the purchase of the products, we know that the quality of the products is
good and you can see how it is encouraged through promotions and
improvements in the price.
❖ A point that we see that the customer needs is the variety of flavors on the
products, point that must be studied so that the client does not have the
need to find another supplier that can offer everythin" he needs and leave
him 100% satisfied