LORD CORRECTIVE ACTION PLAN

Organization Date of Occurrence/Complaint

Customer Required CA Response Date
LORD Internal Tracking # Revised CA Response Date
Customer's Complaint# Purchase Order/Work Order #
LORD Part/Material# or Process Quantity Rejected
Customer's Part/Material# Cure Date
LORD Lot/Batch # & Delivery# Customer Notification Required?
Affected Serial#s, if applicable
1. DEFINE THE PROBLEM
PROJECT TITLE/THEME:
CLARIFY THE PROBLEM: Use the fields below and the IS, IS NOT tool to clarify the problem as needed.
Where was the nonconformance discovered? click on drop down list in yellow box
HISTORICAL DATA
Is this a repeat issue? Yes No Unknown
DESCRIBE THE PROBLEM
REQUIREMENT: State the documented requirements or expectations. Define the goal or target condition

NONCONFORMANCE: Describe the issue which requires Root Cause Analysis and Corrective Action

OBJECTIVE EVIDENCE: Document the specific details of the nonconformance

2. IDENTIFY THE TEAM

NAME TITLE ORGANIZATION

3. CONTAINMENT AND IMMEDIATE ACTION

CONTAINMENT ACTION: Contain inventory at LORD, suppliers, consignment locations, in transit, and at all customer locations. Issue
discrepancy reports in your local business system for all affected material. If the customer needs to be informed, follow the process
defined in your local procedure. Document actions as necessary.
POTENTIAL AFFECTED AREAS DETAILS OF CONTAINMENT ACTION TAKEN QUANTITY ACTION TAKEN
CUSTOMER Yes No
LORD WIP Yes No
LORD STOCK Yes No
SUPPLIER Yes No
IN TRANSIT Yes No
CONSIGNMENT Yes No
DISTRIBUTOR Yes No

IMMEDIATE ACTIONS: Ensures the problem will not recur until permanent corrective and preventive actions can be implemented.
ACTIONS ASSIGNED TO DUE DATE PLANNED OBJECTIVE EVIDENCE

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4. DETERMINE THE ROOT CAUSES
5 WHY ANALYSIS: Access the 5-why analysis on following tab. Use Additional tools provided along with 5-why to determine full root
cause.
Root Cause Discussion: Use the space below to discuss the root cause investigation, as needed.

State Root Causes: Use the 5-WHY or other appropriate methods and record each likely cause below.
Root cause of the specific nonconformance

Root cause that the defect was not detected

Root cause of the systemic nonconformance (how the system allowed the error to occur)

5. LOOK ACROSS
Look to see if similar part, processes, etc. are affected.
COMPLETE TYPE DETAILS
Like Parts
Like Processes
Like Plants
6. CORRECTIVE AND PREVENTIVE ACTIONS
Document actions taken to directly address each root cause to ensure the nonconformity does not recur. Classify actions as Corrective
("C"), Preventive ("P"), or both.
PLANNED OBJECTIVE
ACTIONS C / P DUE DATE ASSIGNED TO EVIDENCE

Review and update the following documents, where necessary. Check off documents that were updated.
DOCUMENT UPDATED DOCUMENT UPDATED
Drawing/Print Operating Procedure (LOP, SOP, etc.)
Inspection Procedure (IP) Process Flow Diagram (PFD)
Router PPAP
Batch Card Frozen Planning
Control Plan First Article (FAI)
PFMEA Customer Notification Submitted
Test Instruction (TI) Other Document (Specify)
Work Instruction
Manufacturing Instruction (MI)
(LWI, form, posted instruction, etc.)
Calibration Procedure, EQP-C Internal LORD Specification
7. VERIFY THE SOLUTION
Document actions taken or to be taken to verify that the corrective and preventive action described above effectively
addressed the nonconformance.
ACTIONS ASSIGNED TO DUE DATE

8. Congratulate Team and Share

Congratulate team! Share with stakeholders and other areas of LORD that would value from the shared learning!
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