Estimado Edgardo Joel,

¡Felicidades! ¡Estamos muy emocionados de ofrecerte el puesto de Customer Support

Specialist con PartnerHero!

Ha sido un placer conocerte durante todo el proceso de contratación. Como sabes,

tenemos especial cuidado a la hora de tomar decisiones de contratación y nos esforzamos
por ser auténticos y abiertos en todos los puntos. Creemos que tus talentos y experiencia
únicos tendrán una sinergia increíble con el trabajo que estamos haciendo en
PartnerHero. No solamente esperamos las contribuciones que estas por hacer, sino
también en cómo podemos trabajar junto a ti para desarrollar una carrera que te
encantará ahora y en el futuro.

Cuando te unes a PartnerHero, te conviertes en parte de una comunidad global en la que

las personas son primero, centralizada en hacer de los negocios una fuerza para el bien.
Nuestro éxito se puede atribuir directamente a la integridad y el compromiso de nuestros
asociados en todas las áreas de nuestra organización. Desde el primer día, hemos
trabajado incansablemente para generar confianza, sentido de pertenencia y autenticidad
y hemos visto de primera mano los increíbles beneficios de poner a las personas en
primer lugar.

Estamos encantados de darle la bienvenida.

Por favor revisa los detalles de la oferta en las siguientes páginas y firma
electrónicamente en los campos provistos para aceptar esta oferta. No dudes en
comunicarte con cualquier pregunta.

Sinceramente,

Equipo de Adquisicion de Talento Global

Fecha: 06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Lo Importante
Estamos a unos pasos de que formes parte de nosotros! Continúa leyendo para aprender
más sobre esta oportunidad y así poder contestar cualquier pregunta que tengas.

Título de Puesto: Customer Support Specialist

Programa / Departamento de PartnerHero: Submittable
Fecha de inicio: June 19, 2023
Compensación bruta: $621.00 Monthly
Tipo de puesto: Full Time
Período de prueba: 60 Days
Reporta a: Geymi Alvarado, Operations Manager
Dirección (por favor ingrese):

Descripción del Puesto:

New Hire Orientation dates: Monday, June 19th, 2023 and Tuesday, June 20th 2023. The
Zoom link and invite information will be sent to you 1-2 days before onboarding.
You will also be contacted to pick up your equipment within the same timeframe.
Production schedule: Monday- Friday, a shift between 8 am - 6 pm CST will be assigned
(Saturday, Sunday off)
Información sobre la orientación para nuevos empleados se comunicará después de que
recibamos su aceptación confirmada de la oferta. La orientación para nuevos empleados
será el «fecha_inicio».

Formación: El período de capacitación puede variar y es posible que deba trabajar en

horarios rotativos, según las necesidades del cliente y / o la empresa.

En esta oferta, recibirá una copia de la descripción del puesto para garantizar la
transparencia en el puesto; sin embargo, es posible que haya tareas laborales adicionales
determinadas como asignadas.

Esta oferta permanecerá abierta hasta el final del día el June 2, 2023.

Al firmar a continuación, yo, Edgardo Joel Funes Interiano, aceptó la oferta anterior de
empleo con PartnerHero.

* Esta carta de oferta de empleo no sirve ni reemplaza ningún acuerdo de empleo contractual. Dependiendo
de su región, es posible que deba presentar requisitos adicionales y aceptar términos contractuales
adicionales para convertirse en empleado de PartnerHero.

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Firma de Candidato:

Fecha:
06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Los Puntos Legales Importantes

Esta oferta de trabajo no reemplaza ningún contrato que se le entregue el día que inicie
su relación laboral con nuestra empresa o antes. Las disipaciones de su contrato de
trabajo con nuestra empresa se regirán únicamente por las leyes hondureñas
pertinentes.

Esta oferta está condicionada a su capacidad para proporcionar los documentos

requeridos que se enumeran a continuación; en general, se espera que proporcione la
documentación adecuada durante su incorporación. Además de esta carta de oferta,
complete el formulario de papeleo para nuevos empleados una vez que haya firmado y
aceptado esta carta de oferta.

Documentos requeridos:
● 3 copias de cédula de identidad
● Antecedentes Penales

Todas las compensaciones indicadas se distribuirán en dólares estadounidenses al

asociado. El horario de pago es dos veces por mes y los días de pago son el día hábil
más cercano al día 15 y al último día del mes. Los salarios de los meses 13 y 14 se
pagan proporcionalmente mes a mes.

Además, PartnerHero ofrece seguro médico privado opcional como un beneficio para los
asociados de Honduras a tiempo completo. PartnerHero respeta todas las licencias y
días festivos pagados según lo dicta la ley hondureña. Los días laborados durante
feriados son remunerados de acuerdo a Ley.

He leído y entendido las disposiciones y condiciones de esta oferta de empleo y acepto

la oferta de trabajo condicional anterior. Ningún acuerdo, promesa o representación
verbal o escrita que no se indique específicamente en esta oferta de trabajo por escrito
es o será vinculante para PartnerHero. En el momento de entregar este documento
firmado, acepta todas las condiciones estipuladas en esta oferta de trabajo.

Firma de Candidato: Nombre de Candidato:

Edgardo Joel Funes Interiano
Fecha:
06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Acuerdo de Uso de Tecnología

● Acepto seguir las políticas globales de protección de datos y TI de PartnerHero

● Acepto manejar cualquier computadora propiedad de PartnerHero y otro hardware
asignado a mí de manera responsable
● Reconozco que soy responsable de devolver el hardware propiedad de
PartnerHero cuando termine mi empleo en la empresa.
● Si utilizo mi propio hardware personal, permitirá el acceso de PartnerHero según
las políticas de protección de datos y TI de la empresa.

Al firmar a continuación, aceptó el acuerdo de uso de tecnología de PartnerHero.

Firma de Candidato:

Nombre de Candidato: Edgardo Joel Funes Interiano

Fecha: 06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Dear Edgardo Joel,

Congratulations! We are very excited to offer you the Customer Support Specialist position
with PartnerHero!

It has been our pleasure getting to know you throughout the hiring process. As you know,
we take special care when making hiring decisions and strive to be authentic and open at
all points. We believe that your unique talents and experience will have amazing synergy
with the work we are doing at PartnerHero. We look forward not only to the contributions
you will make but also how we can work alongside you to develop a career you’ll love now
and in the future.

When you join PartnerHero, you become part of a global, people-first community focused
on making business a force for good. Our success can be directly attributed to the integrity
and engagement of our associates in all areas across our organization. From day one we
have worked tirelessly to engage trust, ownership, and authenticity and have seen
firsthand the amazing returns of putting people first.

We are delighted to welcome you.

Please review the offer details on the following page(s) and sign electronically in the
provided fields to accept this offer. Feel free to reach out with any questions or concerns.

Sincerely,

Global Talent Acquisition Team

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

The Important Stuff
We’re just a few formalities away from bringing you onboard!

Keep reading to learn more about this opportunity and – hopefully – answer any lingering
questions you may have.

Job Title: Customer Support Specialist

PartnerHero Program / Department: Submittable
Start Date: June 19, 2023
Gross Compensation: $621.00 Monthly
Position Type: Full Time
Probationary Period: 60 Days
Reports to: Geymi Alvarado, Operations Manager
Mailing Address (please enter):

Position Description:
New Hire Orientation dates: Monday, June 19th, 2023 and Tuesday, June 20th 2023. The
Zoom link and invite information will be sent to you 1-2 days before onboarding.
You will also be contacted to pick up your equipment within the same timeframe.
Production schedule: Monday- Friday, a shift between 8 am - 6 pm CST will be assigned
(Saturday, Sunday off)

The hours after the training period may vary, and you may be required to work rotating
hours, depending on the needs of the client and / or the company. Additional job duties
determined as assigned.

This Offer will remain open until the end of the day on June 2, 2023.

By signing below, I, Edgardo Joel Funes Interiano, accept the above offer for employment
with PartnerHero.

*This Employment Offer Letter does not serve as or replace any contractual employment agreement.
Depending upon your region, you may be required to present additional requirements and agree to additional
contract terms in order to become an employee of PartnerHero.

Candidate Signature:

Date: 06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

The Legal Bits

This job offer does not replace any contract that will be provided to you on or before the
day you start your employment relationship with our company. Dissipations from your
employment contract with our company will be governed solely by the relevant Honduran
laws.

This offer is conditional on your ability to provide the required documents listed below, in
general you will be expected to provide the appropriate documentation during your
Onboarding. In addition to this offer letter please complete the questionnaire included in
the email once you have signed and accepted this offer letter.

Required documentation:
● 3 copies of identity card
● Recent criminal history

All stated compensations will be dispersed in $US Dollars to the associate. The pay
schedule is twice per month and paydays are on the business day nearest the 15th and
the last day of the month. The 13th and 14th month salaries are paid proportionally month
to month.

Additionally, PartnerHero offers optional Private Health Insurance as a benefit to full-time

Honduras associates. PartnerHero observes all paid time off leaves and holidays as
dictated by Honduran law.

I have read and understood the provisions and conditions of this offer of employment, and
I accept the above conditional job offer. No verbal or written agreements, promises, or
representations that are not specifically stated in this written job offer are or will be binding
upon PartnerHero. At the time of delivering this signed document, you accept all the
conditions stipulated in this job offer.

Candidate Signature:

Printed Name: Edgardo Joel Funes Interiano

Date: 06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Technology Use Agreement

● I agree to follow PartnerHero’s Global IT and data protection policies

● I agree to handle any PartnerHero owned computer and other hardware assigned to
me in a responsible manner
● I acknowledge that I am responsible for returning PartnerHero owned hardware
when my employment with the company has ended
● If I use my own personal hardware, I will allow PartnerHero access per the
company’s IT and data protection policies

By signing below, I agree to PartnerHero’s Technology Use Agreement.

Candidate Signature:

Printed Name: Edgardo Joel Funes Interiano

Date: 06 / 01 / 2023

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

Role Details

Type of Support: Email via tickets

Contract duration: Permanent
Position type and schedule: Full-time, Monday - Friday, between 8 am - 6 pm CST, Saturday /
Sunday off
Work type and Location: Remote: Honduras
Expected start date: June 19th, 2023

About The Role

We are looking for enthusiastic, motivated, hard-working people who love helping others to
come to join our team as Customer Support Associates. This role requires the ability to easily
adapt to change and work without compromising quality or attention to detail in anything you do.

A successful candidate is able to think creatively and embody our customer-first mentality as
you offer guidance and knowledge on the program.

The reason you join won’t be the reason you stay.

You’ll Be...

● Providing support to customers via phone calls and email support with the service level
and customer satisfaction as a top priority
● Meeting or exceeding service level expectations consistently
● Confident and autonomous, with the ability to "figure it out"
● Decisive and resourceful
● Staying current with product/platform changes and being able to educate customers on
such changes
● Supporting the team by executing initiatives and collaborating on projects
● Taking initiative and identifying areas of opportunity that you can contribute to help the
team as it grows

What you bring to the table

● Excellent phone presence

● Desirable 6 months of Customer Support Experience
● Proficiency in English, spoken and written

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

 ● Passion for creating exceptional customer experiences and an ability to use challenging
situations as an opportunity to exceed customer expectations
● Preference experience in common data tools like Excel, Tableau, Looker, or Google
Sheets.
● Ability to thrive in a dynamic and evolving environment - must be adaptable
● Metrics-driven and proven ability to handle a high volume of customer interactions
● Strong conflict resolution skills and even temperament in challenging situations

What We Provide

● Full-time with the potential for overtime if requested

● Competitive compensation based on experience
● Attractive benefits package including medical, dental, and vision options based on
location
● Access to free posture-based fitness workouts from home
● Paid Sabbatical Leave
● Training opportunities provided by PartnerHero and outside entities
● 1-on-1 coaching with feedback sessions, mentorship, and opportunities for
cross-functional development

Why PartnerHero?

PartnerHero is a mission driven company with a passion for helping good businesses succeed.
We build teams that help companies scale in every facet of their business—from customer
support to Software QA, content moderation, design, engineering, and more. We work with over
75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero
not only offers fair compensation and benefits, but a culture that values inclusion, belonging,
and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high
turnover by underpaying employees. We want to change that. PartnerHero not only offers fair
compensation and benefits, but values inclusion, belonging and opportunity.

Read more about our Core Values and story here.

Doc ID: d90728ffa095453025769d25d8d270157f61c5a6

 Here it is! Your Offer from PartnerHero
document-KGPqZw, document-7LpEjL
d90728ffa095453025769d25d8d270157f61c5a6
MM / DD / YYYY
Signed

This document was requested from app.jazz.co

06 / 01 / 2023 Sent for signature to Gabriela Moreira

00:58:16 UTC-6 (gabriela.moreira@partnerhero.com) and Edgardo Joel Funes
Interiano (jfunes012@gmail.com) from
nino.angeles@partnerhero.com
IP: 112.200.195.119

06 / 01 / 2023 Viewed by Gabriela Moreira

07:19:28 UTC-6 (gabriela.moreira@partnerhero.com)
IP: 189.15.226.62

06 / 01 / 2023 Signed by Gabriela Moreira

07:19:39 UTC-6 (gabriela.moreira@partnerhero.com)
IP: 189.15.226.62

06 / 01 / 2023 Viewed by Edgardo Joel Funes Interiano (jfunes012@gmail.com)

07:37:55 UTC-6 IP: 186.2.144.138
 Here it is! Your Offer from PartnerHero
document-KGPqZw, document-7LpEjL
d90728ffa095453025769d25d8d270157f61c5a6
MM / DD / YYYY
Signed

This document was requested from app.jazz.co

06 / 01 / 2023 Signed by Edgardo Joel Funes Interiano (jfunes012@gmail.com)

10:30:01 UTC-6 IP: 190.185.115.240

06 / 01 / 2023 The document has been completed.

10:30:01 UTC-6