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Presentado por:
Gestión Logística.
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Actividad de Aprendizaje 14
Para afianzar el tema mencionado, lleve a cabo la evidencia Workshop “Using Verbs
to Build Customer Satisfaction Tools” estudiando el material de formación “Using
Regular and Irregular Verbs”, los materiales de apoyo y analizar el siguiente caso:
Este taller cuenta con dos momentos: uno escrito y otro oral. Durante el momento
inicial, el aprendiz deberá a partir del caso anterior, lo siguiente:
• Leer y analizar la encuesta de medición del grado de satisfacción del cliente, la cual
se encuentra en el documento descargable asociado a esta evidencia.
Best Regard: The company "My sweet candy" produces candies and chewing gum
and needs to know the opinion of the clients, for this, they elaborated a survey to
measure the degree of satisfaction and would like to know the results from a report
where the situation is evidence.
this company's Jugos del Norte, in the framework of the Implementation of the
Comprehensive Management Policy and concerned about the continuous improvement
in their processes and the procedures applied in each of them, as well as in the
satisfaction of their users, which through of statistics allow you to measure the
attention provided, and establish mechanisms of contact with them. Based on the
foregoing, customer satisfaction surveys were conducted in the development of
public audiences for socialization and accountability management report validity
2016, in the department of Atlántico, were made according to the parameters
established in the procedure of the customer satisfaction survey analysis, which
resulted in the following analysis of the questions surveyed: The people surveyed
expressed a good satisfaction towards our product, they feel comfortable with the
product we offer and they give us an improvement such as implementing new
flavors, this survey is a good tool to visualize that we are doing a good job. Do the
last question that if they produce more flavors, if we look for more flavors, not only
that, but also get into other countries and be monitored by GPS.
1. How likely is That You Would Recommend this Company to a Friend or Colleague?
Somewhat dissatisfied.
Very dissatisfied.
6. How Would you Rate the Value for Money of the Product?
Excellent.
✓ Above Average.
Average.
Below average.
Poor.
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Extremely likely.
Very likely.
✓ Somewhat likely.
Not so likely.
Not at all likely
10. Do you have any other comments, questions or concerns? I liked the product a
lot, but I would like to know if you are going to. produce more flavors.
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