8D Problem-Solving Method

Project Name Created On Created by

D0: Prepare and Plan for the 8D.

"Why did this project need to start?” Also, write drafts for steps D1 and D2.

D1: Form a Team.

Team Leader’s Name: Team Members’ Names: Subject Matter Expert:

D2: Describe the Problem.

Utilize 5W2H. (Who, What, When, Where, Why, How, How Many)

D3: Conduct Interim Containment Actions.

Are customers getting negatively impacted by the problem?

D4: Identify the Root Cause.

Effective Tools: Conduct the 7-Waste analysis on the Value Stream Map. Use the Ishikawa Diagram and 5-Why Analysis.

D5: Develop Permanent Corrective Actions

Effective Tools: brainstorming, the 5-How analysis, FMEA (Failure Mode Effects Analysis)

D6: Implement and Validate the Permanent Corrective Actions.

Make and execute a transition plan with the Control Plan tool. Repeat from D4 to D6 until the problem is solved.

D7: Take Preventive Measures.

Consider why this problem could not be prevented beforehand, and make and execute a preventive plan.

D8: Close and Congratulate the Team.

Summarize all project materials and lessons learned for future usage.