Está en la página 1de 30

#

$ !%

Conjunto de elementos humanos y materiales con sus atributos, ordenados para alcanzar un
objetivo (de la empresa) de acuerdo con un esquema preciso de dependencias o relaciones
internas (entre ellos) y externas (con el entorno).
El resultado de este conjunto y sus relaciones es la estructura organizativa. Sus elementos
tratan de conseguir los objetivos, desarrollando tareas relacionadas a travs de los procesos.

!$

&

" ! %

" &
'(" )&
& "&

'

!*
" ! +#" !
!

"

!
$

,,

"

#
"

,,

,,

&

,,

-"

,
,

#+
'
/
"
#+
' (
( .
. &
&,, (
(
/0
0 &
& &
& 1
1
"$$
'
"
"
(
'
""
"
"
( &
& /
/ &
&"
",,
'
'(
( "
"-"
" "
" "
""
" "
" .
.(
(//
'
(
(
'"
""
"(
("
")
) &
&,, '
'(
(
(
(%
% (
( 2
2 &
&"
"
(
,, '
(
-&
&/
/ )
)&
&,, -%
%
(
'(
( ( (
(
"
//
"-"
" &
&,, (
( (
(-%
%&
&(
( 0
0

'(
+(
.(
/(
2(

!" ! !
# !
, - )" , *
!'$ !
# "
!
(#
- "! &

#
%
#
"

$%

!
" " )
" " *
#(
"! #
"! $# & (
"! $#
"
$ (
$ 0
#* #
% #
# 1
(
3
$
$ *
$ #(

0
0 2
2

0
0

-" 3 1
" " & "1 & #
" " -"
'
- & / )&

'(
(
(
(

'
'
$ ! *2/

& " +- & " & 3

&# $ ! (
'(
& (/ && "
& , (
'( ' ( ( , 1
1
( &'(" )& '
(/

& "2 & "


0

&
-( ( - & " & - & / )& , ( 0 2
'
,
3
, ( 3
4 (
(
4 (
'( (
'
+
(
(,
! "#'
((
' ( ($,
# #'
(
'( - $,
$
#' 4(
0
' ( $, /

!
%

&

'
44

'

0
0
)

" 2/
:

( ( 0 (

"9

& 1
" '5

+1
0 " "

(! (

(! (

(! (

5
6

"9

*%

"9

+"

,! #$!

(! (

"

'

( 0 (

"9

-" 3

'
'

03 (

0
0 2
2

/ !3

!" )

"

"

<
66 ** ""

44

"

"

""

""

**

55
55

44

44

55
55

55
---

--

--

" !
" !

& "

55 44

1
"

" !

&/ !

" !

&!

..

88
77

((

'

0
0 2
2
-" 3

0
0
)

'
'

" 1)"+- -"1 "1

" !3

((
( (
3
3

0
0 2
2
#

0
0

'
'

$ ! %"1
" " & '5 & "1 " / / & #

'
>
&
> +
>
+
,
"
>
>

,'

'

(0 2 & /

(0 2 &
&
% +9

"

"

3# 0?
1 & ($ 4(
'
- %(#'( ' ( ( , 4 ( , ' (
(
'( /

"

& ;

$ % "
"

=
" #
% $ $
= $ " !&
= !% 1 #

3'

:
(,

. (
/$/
'

$ % "

"

$ ) "1 " - "

; < : *
" "
# % $ # #
" "
/ ! !0 $ *
$ $
' # ! !%
"

"

% *

& ;

"

% (

&

$ % "
"

4
$

%
:

"

;
<

& ;
-& ,#

#(

#(
-

#"

>
>
>
>

"

& ; (
(
%
"

<
"

" #(
, - #(

0
0 2
2
#

0
0

$ !%

/ / &#

'
'
$ ) "1 " - " + / & -&
= "
= , %
=
,

% *

!3

%
* "

7
#

& " " ;


%
*
>
$ % "
$
; 9 <
)
" "
< &
,0
&; $ " "
)
& " " " " , )
" "
)
%
& " " )
>
% *

.0 $

@%

&$

!
"-" "

(" 5 8/

"
*

#- %(
$

('
"

&$
#?

&

% ?

" "

" "

%
< &

0
0 2
2
#
(
#%

$ !% #

&

"

"1 " / / & #

(0 2 &
, 9 ( ( ( 4 %(
( '( 0? ( ' (

- %( ((
3 /A

&

'
'

9"- " "

'

)
+ 9,

("

0
0

("

$ ) :3

' (
&
/
- %(, ( (
4(
4 2
"

$/

* #

%
-

"

; 9 <

4
("

"
4

%
"

"

"

"
,

0
0 2
2
#

'
'

$ ! % & "1
& "" / /
"

&&

0
0

&9
) 9

,0
&; $ " ")

""

& &# ##'#'


& &( ( & &#'#'
& &#'#'

&#
"

"

& " " *

-- %% **

&&

!"!"# ##$#$
% % & &' '

% % & &' ' (!'(!'


$ $: : ) ) !*!*!+!+ #&#& ( (
(!'(!' ) )& & (!(! #-#- . .' ' ( (
% % & &' '' '!.!.# # & &#$#$
& & . .# #& &# # # # !#!# 1 1

* * 2'2'!/!/ #-#- . .
& &#'#'
..
. .# # ( (
' '/ / #&#& & &#$#$ " "0 0 ) )!*!*!+!+ #&#&
,,
..
. . . . & &# ##$#$ $ $: : ; ; 9 9 < <

((
((
**

#(#(
,, **

"
3& " " * "

- - % % ##

#(#(

$ )

""

& & " " " "* *

##

, , & &#$#$ " "


& & " " " " * * ('('& &' ' (!'(!' ( (
& & (!(! #-#- & &#$#$ " " " "
* * ('(' ' '/ / 0 0 ( (
+ + # #' ' # #( ( !2!2 & &#'#'
**
& &; ; $ $
& &#'#' # # 2'2'!/!/
# #( ( ! ! ! ! ' '
((
('(' ' '/ / 0 0 * *
' '/ / #&#& & &#$#$ 3 3# #!(!(
('(' ' '/ / 0 0 % % . . , , & &#$#$

<<

((
%% ""
""

((
99 ""

((

0
0 2
2
#

0
0

$ !%

'
'

";& "1 " / / & #

# $

$ )3

!( /

(' 4 , !

& #'
"

"

. & (!' . (! 3 )' %


"
&
- % #
"

% "

"
!3
"
"

%
%

45
'
# &
! $#
"
"

"
%
" "
& A B"

' . 2' !/

. .
% +

! '
#
% " !

A *

" "

&

. ' 5 (' 6 & .


# ! 2" !
"
$" "
$

0/ #( & ' (!' 3 1


$
& ; *
)$
) (#(
(

( ,

- (#

1 4"! $## 4 #6
* +" ! %
(
"! ' %
# !
#
! #
"
(
! "
; 9 <
*
"
"
% (
#
+ #
'/ & <
<
"
& ; (
4 !& #
*
"! $#
" "
(
"
"
*
"
, (
B" $
? "
(
,
"
" " "
)
*
,
(
!#
47!
!7 5 #
"
#
"
"
*
& " " 9 "
"
)
"
$
? "
#(
& A
" ,
"
" " " ,
(

!( / ( #- & #$
' .
!( /

. ,
('

! ! . / * .
+ # #3 !#' . &
#! / * 7 & !, . ' 8 + ' (!' 1

& #. .

0
0 2
2
#

0
0

$ !%

";& "1 " / / & #

# $
9 .
'

'
'
$ )3

!( / ( #- & #$
! &# ' .' ( !

!
( " ( )
# &' " # ( 1
(# ' & ' & ! (' # ' + (' . '
'
.

( ! !

' !,

'
"
"

:
:'
'

!
!(
(

$#

!#

!
!

'
'

B
B

(
(
+
+

9
9

8 &
5$ #

%
%
'
'(
(

! #
% " !

(
(

(
(

(
((
(

(
(

#- & #$ 4

'(

8 &

9
9

0
0 2
2

0
0

$ !%

& " "1 &


!
%

!
'(
,
?
C '
C !(
+
C
,

'
'
& & 1 " / / &#
"#

&

< %
" & *-" & *- & / & *"8/ - " &+ ( ' (
' 3
( 3
2 (/
2
"" (
D(/
2
-.
#
(
$ / "
(
( ( 1
3 ( ' %(/
2
D(
( ( (
" "
1$ ! 3
% &
3

$ ) 9:3

D(,

/ &-& 1" " * /


& " * & -" & " * "#1 "
& " *" 3*
& 2 3 ( ' %(,
3 ( 4
' / ' (
(
( "&
5 &, '
0
3
'
- /
C
(4&(
('
& "1& & #5 & /
('(
+) "
""1" " & "1" & &/
C ( ' %
" ( ' % 4&(
" "
1$ ! /
!
/
(
,
= " & " 1" " * "
& * & -" & " *" /
/
C &
" &
4&(
'
2
'(
(,
(' ( ( # & ( $/
(
, 3 20 1 1
2
)" ( & -" ) /
3
C A(
( (
( ' %(,
3 (
& (,
4 (
1(
3
(/
" 1(
4&(
"
1$ ! ,
+
(
3 /

0
0 2
2

0
0

$ !%

& " "1 &

& & 1 " / / &#

%"(
( " 2&8/" & #
'&1 &-" & " ,
4

,
1& - & " & 8/"11")

"+

'
'

,-

0
2 / "(

' ( ( & "-" )& , 49


(
2 4(
" (0 2
%
3
& "1&& #5 &/
? (
)"1" (" 5 8/ & '
' (&
&
)
*+ ,
2
( &
? (
)
1

$ )& " 1 #" ! "


(0 2

$ ) 9 :3

1$ ! +2&
1$ ! 3
)"1" (" 5 8/ &
+& /
+

&
,

('
&1

-. /
*

&
#

/ (
( ( 9/

'
'(

/
/

& "1& "


3
">? / )&3
*
*

'

&/ &(
"
$ & " /"
"-" ) /
( ( (
2 (/ & &-" & 1' (
/ 12 &/
%
& "1&& #5 &/
3: ( ? (
)"1" (" 5 8/ & , ' ( & &1
"& +
(
(/
)
+ ,
*
*
'

0
0 2
2
#

0
0

$ ! % -& +

'
'

";& "" / /

&#

$ ) 9:3

% &0
/ /

-1"'

"

" "" 1 ("

8/03

1 2&

!
'

"

5-

*
"

"
"
,

6
* :, "
(
('
'

&

)3

%
3

$A "
(

"
; )

;A

'
& " "

#(
%
*

"
" " "
"

%
3
3 (
(

'
'

-%
%

< 6
"
*
*
" (

" : )

(
% 1

"

" (

0
0 2
2
#

0
0

$ ! % -& +
'

'
'

";& "" / /

&#

$ ) 9 :3

7
" 1 ) ! 92/ & 1: "1 ' (& "
$ *& &
- &"
" & * & ' 1 (" 8/0 & 1 " -" 1$ ! ?& $&

1$ !
13

& "
"

$
!
!

$ " (
,
%

$ "
& " " <

"
"

0
0

9
9

'
'

(
(

&

.
.(
((
(

(
(

'
' //

4
4-

(
(
(
( %
%

0
" " "

1
(

"
%
"
(
" $"

"

$
" $
" 9

$" "
$ 0
" "
" "
"
"
"

"

"

!
!-

"

(
( (
(

*
-

'
$ "

(
(

"

;
"
"
" $

"

&

(
>

"

0
0 2
2
#

0
0

$ ! % -& +
4+

'
'

";& "" / /

&#

$ ) 9 :3

''3

7
" 1 (" 8/0 910 " :* 1/+" 1 " -" 1$ ! 2/
/")& *1& @ 22, 9&-& ": 8/" -&+
1&
&* /
"> " )& " & 9+-&
& " & " :& & -" 1 /

)
)

& 1+ / & ! # &


& " "11& "-"
"
&3

"

+
+

$
3

)
)

0
0
(
(

9
9
(
(

.
.(
((
(
(
( (
(

!
!-

'
' //
4
4(
( %
%

" " " "


( 5
- %
"
,
3
$
"
,
" ) *
* "
( 22 "
//
#) <
"
*
"
(
&
<

'
*

"
$

"

, " - "
"
"
"
) A
"

$
1

>

)
" " "

" (

&
"

* ( 22)

0
0 2
2
#

0
0

$ ! % -& +

("

'
'

";& "" / /

$ ) 96:3

"

7
" /
"" 1$ ! -& - &A
/ & 9&
'.
"
& * 1" " & 5 "
#"&# 52 :3
"" & 2/ &
&A
& /
&# $ !
"-" " " 9 1/ &
& / -& "" / / & # $ )
&:
+ "1"11
@ ) ! ,3
)
)

&#

+
+

"
"

,
"

,
$
& A

"
*

" $

'
<

(
(

"
% <
" $
)
<
( 22
;
" $
#(

"
"

" $

)
$

1
"

(
" " "

5
" $

"

"

<

3& " " *


"

"
(
('
'

"

"
&

'
' (
(

"
,

/AA/
/AA/

(
(

"

"
&
, "

*
"

C "
4
4

"

6 "
&

;
(
%
3 & " ") *
)

<

0
0 2
2
#

0
0

$ ! % -& +

'
'

";& "" / /

&#

$ ) 96:3

3
7
" /
& '
! " 1 " / / 2/ & 1+ 1 ) & 1*" 5 2&
-&
@ ) & " , 8/" 2"
) & "" & "1
& )"1(" 5 8/ &3
2 1
/
"
&*-" &&' " " &1/ & " -& '1" &
#/
"" 1$ ! 3
)
)

+
+

B" $
"

<
// (
(

E
E

// '
'(
(

0
0

0
0

9
9

<

(
('
' (
((
(

<

<

*
<

E4 *
4

E5

%
&
;

*
*

"
"
9
)
" !(#&
1 "

" $
<

'
9, *
C&
,
$" "

" >
" (
"
>-

" )
*
$ " (
<
*

" " "

$
#)

"
3&

:
9

0
" #
, " "
>
(

9 "
+ #'

5
*

F
F

"

"

, "
*
D
" "
"

!
!-

?
"

" (

&
" $

0
0 2
2
#
9 ' !,
:5

0
0

$ !%

/ /

'
'

?& $&

1
" &-& - & " & 3

#- & #$ / (!#& #

&; $
% / !
:5

!
-

"

' . / #2# (' + 4


5$/
!5$ #
; !1
)<
"! #
*
*
$
9 ! " 1 *
#
*
9 5 + ' )*

% "
# 5 #

"

;
#

& ! #
$" #

& ( #. .
#/ '
(! & ( ! 3 * #& / (
(! & ( ! " !(#& / % ! . & #. ' 7
8
. & #! & '
, !
2#& # & #
&
!# & ' (' . ' ' . . ' 3
2 & #'
&'
) # ( ,! .'
+ # ' + ' ! : ' !#- '
((
??
??
??
??
??
? ?F F

""
'' %%
**
,,
##
,,

; ; ! !1 1
; ; ! !1 1

))
))

*
"
"

8/ !7 !0 $ # 9
%
)* !

<
#)

"

&

$ ) 9 # % "
"

" &
1 !
,

: ' !#- ' ( ' !# ( .


/ 0 #/ ' ; / !' .
/ # ('
: ' !#- ' (
( / ( ' ! !' & ' 1

$ *
! $
& (
)

% (

' !' & ' . (!' .


#"
) !* !+ #& ' +
+
& # #- & #$

**
5$5$ # #

-- %% &&
55## 11
!! 11 ##
5$5$ # #
<<
""
5$5$ # #
0 0$ $ " "
!$!$# # $ $! ! " "
**

""

""
$$

""
))
$$ -! !" "! ! # #
""

" "! ! # #
**
& & # #$ $

& &; ; $ $
""
<<
""
"" ++
" " #(#(
,, -- %% 11 -))
" " & &9 9
<<
""
%% **

))
&& ;; ""

" " #(#(


((

,,
""
, ,9 9

""

((

((
<<

((

"# " - "

0
0 2
2

0
0

- " + / " & &3

'
'

& " + -& " 21


/"
&" "

77

>
>
> 4
> +
> (9

5
5

H
4
,0
,

H
5 4

"

,0
,

" #

E5
D

BB

66
66

/ &3

" $ ""
" /")& & -" & " %
(
(/
(/
'( (
'
(0
/
(
' , (( 9
(
0(
& /

E5
D

"

"
" #

0
0 2
2

0
0

"# " - "

1
3

( ( '
( ' % ,
"( 4 (
( &(
+

'
'

&2 3

' & -

(
(,
(
(
-.

(0

( 0 ( , ( 03 (
' 2
- /

(
+
( 4(

4
' & - , '( (

'
!

, ! & !4 "
"

5# !
8" ! #
,

% !

$
! ##

; 9
A,

#
:

#
,

&

&(&

% "!

) &; $

&

"

0 G
G
G
G

- #*
$ " "(

( 0( (
0
# 0?
( 0( (@ &
#'
3 $/
( (1
($/

($

;
!

9 &
#

# !
"

$ -

# % " / 4# % '
! 9

"

(! ( , ' < !( .

( ! 1 ! &= !

!
<

??

,
' I 2 / #(
$/

0
0 2
2
2&8/" "1

0
0

'
'

"# " - "


6

9'= 8/"

1
3
"1 )"

( & -" ) :%

CALIDAD
FIABILIDAD
COSTE
TIEMPO
DIFERENCIACIN
FLEXIBILIDAD
INNOVACIN
SERVICIO

0
0 2
2

0
0

& " & ""1'&


"

"#

'(

('

53

"/

&#

"1

"# " - "

$ ! " -"

"

'
'

1
3

1" 52/" " " "1#


0

( '

/ &'(" )& 3

'

6"

>

#4 (

>)

'(

( , '(9 ( , 0
,

( 0 (

$,

$/

>
>
>)

(,

'

"

'

, 4(

$'

& '(

&

73(8%
93

2
>

'

>0
>
>

4
(

( '

&

&
'(

( '

'
(?

% ( '

&
,'

(,

:'

& (

' (

/
( ('

%
((09, '( (

/
(,

"

0
0
" &A /&

4
"
, (

" "

"
2
$

"

&

" "

:2 0

" "

& "'

"%

" "

& "1 ) %

'(

/&

&& %%

66
""

! ! # #% %
**
"" ((%%
,,

&&
"""" &&
&&
,, ""
"" &&
## ""%%
,,
""
(( $$
""%%
6 6. .
,,
""
" " " "" "

""
;;
""

((

$$

61
'

('(

( (

" &
.0 /

06
8 "

&

&
,
('

&3

" &A /&

( '

'
'

'

$$

##
99

!#!#

((

6 6. . = =
$$
66
,,
""
"" ""
,,
((
66
$$
6 6. . = = , ,
" "" " < <
(( ""
""
$$
,, "" ((
==
$$
6 6. . = = , ,
33
$$
((
$$
((

&

'(

((

,,

. =

0
0 2
2

. =
9

0
0 2
2
1 2

0
0

! + &

&1"

'
'

.# & 3

!
" !" !$
!
1 #
% "! ! 4
#$ ! #
#
#$
0$ #
$ 1#
"
5# !
# &
#
! ! $
& & %
# !! # 8#
!
! ( # 94 " ! $
%
5 !% #
# !#
!
'
$ # !! #
$5#
# % ' 40$ % % #
# ! $% '! 0$
# % " > 6

! "! #
!!
! 8"
5# #
! ( # 94
4 $
#

% !

,
! ( #
)
'
<

, &; $
;" " ) "

,5

:
& (

"

<

1 * 3,
+# $ &

*
$
"

"

"
" 9

&

%
$

"

&

% "

&

"

"

"

"

)"
% "

"
&

" "
"

"

* <

$ -(

"

" +

% #) (* & (#& '

"

,0
"

"
*

"

$ #* '

: "
, " "
* !"

<
"

! (#" '

#(

&

% #(

& " "


"

"
&

"

$" "

<

<

"
#(

#(

0
0 2
2
"#
1

0
0

1 2/

"- & / ! 9&-"


*
*
*

( &

'
'

& " :3

%
%
&

&'
&'
&'

'

.
/

"
!

( (- %(

& #4

( $,

J &

,
;

(
:

"

( (' 2(( (
"
B 3

"
?

( '(
"

%
"

9
"

@
% *

, *
$( (

!!

!!

,,

88 "" !!##
(! ( , # / !
. &
& #. .

99
/ % #, .
#2#& ! % '

##
$$

!!

' '/ / & & , ,


**
** !!
!' . & & #$ 4
! "5 ) '

&& $$ ##
!!
!!
" "! ! $ $# # 2 2" "! ! # #
% 6&
(

5 5# # # #
!! (( ##
== " " ! !# #

== " "
% %" "
== " " # #

7 7# # # #
" "! ! ! ! % % # #
" "! ! # #
##

#(
(

0
0 2
2
"#

0
0

1 2/

1"
1" "" && ""11""
::

//

!$!$# # $ $! ! 8 8

:: 5!5!

.=

& " :3

""
## ""--&&// !! ++ //-11 22

//

!$!$# # $ $! ! 8 8

! ! ( ( # # 9,9, < <00


< <11
<<
<<
<<
! ! 4 4 7 7# # # # 9,9,< <
<<
<<

"" !!

!!%%

##

4 4# #
4 4 % % " " 4 45 5 + +6464 # #6 6
" "! ! $ $# #
" "! ! # #
66
" "! ! $ $# ## # 6 6
4 4% % " "
##
0 0$ $ " " % %
66
##
& & !6!6
""
" "! ! $ $# ## # 6 6
" " 5 5 !%!% # # 6 6
" "! ! $ $# ## #
##
66

?
"

& #
% "
!& #

"- & / ! 9&-"

" "! ! " " % %

$
+ '

'
'

D
K "

$
E

6 K

G
,

(
K"
;

:
<

"

3&

"

6 C 93(

8 & 1
8
4 > 4

3&
*
"

" " L '

K 3

; ( 9 (
;

%
$

* 3
(

3&

&

9 (C
" "

$
4

*
*

(
"

% >" " ( 3 , "

También podría gustarte