Implementación de TIER 1

“Tier 1 : Solución y escalación”

Implementación TIER 1 CABG – Juarez Operations

 Agenda

 2:30 – 2:35 pm Propósito MDI

 2:35 – 2:40 pm Flujo de datos - escalación

 2:40– 2:45 pm Agenda y documentación del MDI

 2:45– 3:00 pm Gemba

Implementación TIER 2 CABG – Juarez Operations

 Propósito y enfoque MDI

 Qué sabemos de un juego de fútbol, con solo ver el marcador?

Implementación MDI CABG – Juarez Operations

Qué es MDI?

• Sistema de gestión para sostener la mejora de un área o departamento.

• Debe ser muy visual
• Muy fácil y rápido (Con un vistazo) identificar si necesita atención

CABG – Juarez Operations

How we are?
Meeting Frequencies

More frequent meetings take less time and are more productive

CABG – Juarez Operations

Flujo de escalación de problemas

Solución de Traslape
problemas
escalados Técnico - Técnico

24 hrs.
TIER 3 TIER 1

TIER 2

Implementación TIER 1 CABG – Juarez Operations

Escalación de problemas

 6 cosas que debes preguntarte antes de escalar…

1. Ha tratado de resolver el problema?

2. Se encuentra bien definido el problema y sus causas?

3. Han utilizado técnicas y herramientas para la resolución de

problemas? (Incluyendo ideas creativas)

4. Han involucrado a todos los departamentos necesarios?

5. El equipo definio que es un problema para escalarse?

6. Tiene claro quien dará seguimiento a la escalacion?

Supervisor
Equipo
Supervisor
Team leader

Soporte
NPI+QA NPI Eng

Soporte
Staff

Implementación TIER 1 CABG – Juarez Operations

 Agenda T1 + T2

Area 1st Shift 2nd Shift Area 1st Shift

QA NPI Todos Todos QA NPI Daniel León
Ernesto Gutierrez
Tier 1

QA NPI
6.30 am

Tier 2
TBD TBD

8.30 am
Facilitador QA NPI
Facilitador TBD
NPI Todos Todos
NPI Todos Ingenieros

HPSD JV ISS LVO Options

3 min.

3 min.

3 min.

3 min.

3 min.
Implementación TIER 1 CABG – Juarez Operations
 MDI Lean Management System -
Four Fundamental Elements, Three Primary Levels

9 CABG – Juarez Operations

JHS –
 Managing for Daily Improvement - Inverting the Leadership Triangle

People performing the core work

Senior
Leadership

Mid level leadership

Mid Level Leadership

ONGOING
SUPPORT
Senior
Leadership
People performing the core work

Management focus includes supporting the core work

10 CABG – Juarez Operations

JHS –
Managing for Daily Improvement -
Visual Display Sample Elements

SAMPLE VISUAL DISPLAY STRUCTURE

Team
charter Metrics Metrics KPM’s

Agenda Problem
Std work Issues Issues
solving

Attendance Problem
Pareto Pareto
solving

Flexibility Counter Counter

matrix Ideas
measures measures

Make it visible, keep it simple

CABG – Juarez Operations

 Mecánica de juntas

• Mismo tiempo, lugar y asistentes cada día

• Sigamos la agenda en el orden SQDC
• Identificar rojos - escalaciones del TIER 1
• Reconocer – Entender todos lo que se
escala

• Preguntar por qué, por que, por que ,

por que , por que?
• Definir la acción asignando una fecha y
responsable

Implementación TIER 2 CABG – Juarez Operations

Goals = Meta

• Elements of a good goal (MDI)

• S – Specific
• M – Measurable
• A – Attainable
• R – Realistic
• T – Time bound

• Strategic vs. Operational Goals ??

• What are KPI’s (Key Performance Indicators)

CABG – Juarez Operations

Visibility Wall
• A visibility wall is an essential element of Lean Daily Management. It
provides a permanent location to easily view the work of the
organization

• Posting categories include quality, cost, delivery, safety and morale.

• Each wall has a statement of purpose, a communications section

for unit activities and improvement ideas or projects.

CABG – Juarez Operations

Production display boards
• An “at-a-glance” visual display of the status of the
production/office area

• Provides a way to quickly and easily see the status of processes

• Helps bring focus to the process to drive improvements

CABG – Juarez Operations

Escalation Procedure
• Structured series of steps to be followed whenever a team member (at any
level) encounters an abnormal condition

• Escalation is used to raise the level of awareness and sense of urgency

in the identification and rapid resolution of problems or issues in
production
Detect/stop

Intermediat
e fix

Countermeasur
e
CABG – Juarez Operations
Daily accountability-Huddles

• Daily huddles are a key part of daily management.

• Daily huddles are team or cross-functional group meetings

focusing on process status, identification of challenges

• Benefit: Enable the team to raise and address issues as they

occur, preventing larger problems from developing.

• Huddles typically occur at the visibility wall at the same time

each day.

CABG – Juarez Operations

Daily accountability -Tiered Meetings

 Three Separate but Interconnected Meetings:

 Tier 1 - Team Leader with Team Members
 Tier 2 - Supervisor with Team Leaders
 Tier 3 - Manager with Supervisor(s) and support staff (possibly Director)

CABG – Juarez Operations

Problem Tracking

• Methodology to track issues that cause variation from a safety,

quality, cost or delivery standard

CABG – Juarez Operations

Meeting structure

Notes for the Daily Meetings

 Avoid external distractions e.g., incoming calls to team

members,
late attendees
 Focus on needs for today
 Do not get drawn into major technical problems
 Know when an issue or problem can be resolved by
Notes for concentrated
the Daily effort today (next 1 hour) versus the need for a special team
Meetings  Start on time / Finish on time – It will not be possible to
cover all the issues during the first couple of months
 Go Fast – Say what is needed, and move on, do not get into
extended debate
 Make sure each issue has an action and owner and target
 Change your time set – Things can be fixed in minutes not
hours
and days

CABG – Juarez Operations

Create Goals

CABG – Juarez Operations

Agenda T2

= Identificamos y conprendimos TODOS el problema

= Implementamos medidas de contención (CURITA)

= Detectamos la CAUSA RAIZ

= Implementamos acciones para atacar CAUSA RAIZ

Implementación TIER 2 CABG – Juarez Operations

Claves

Escalar
Debe ser No repetir Llevar mis
Ser soporte
parte de tareas / tareas al
problemas puntal *TIER 2* de otro
std work
dpto.

Implementación TIER 2 CABG – Juarez Operations

Leader Standard Work
Each Layer of Management
Leader Standard Work – Manager has a list of tasks/
responsibilities that need to be
completed in a particular time
• Prepare for team Meeting frame

• Verify Self Checks and Successive Checks

• Audit safety compliance items

• Ensure all issues have been documented

• Determine overtime requirements

• Review production requirements

• Audit cross-training plans

CABG – Juarez Operations

 Dudas / Comentarios / Inquietudes?

SEGUROS ???

Implementación TIER 2 CABG – Juarez Operations