HOTEL CAMINO REAL MERIDA

DEPARTAMENTO DE SEGURIDAD Y SUPERVISION

EVALUACIÓN: LLENADO DE BITÁCORAS, REPORTES, CONSIGNAS Y CHECK LIST
Fecha: _________________________ Aciertos: ___________
Nombre: ___________________________________________________________________

1. ¿Qué se reporta en una Bitácora (parte de novedades)?

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2. ¿Qué diferencia hay entre una Bitácora (parte de novedades) y un Reporte Informativo?
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3. Menciona 4 puntos que constituyen la estructura de un reporte informativo

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4. ¿Cuáles son las características de un buen reporte?

C ________________________: Contiene el total de los detalles del evento narrado
C ________________________: Es amable e imparcial, no es agresivo u ofensivo
C ________________________: De fácil comprensión, expresado sin rodeos
C ________________________: Se refiere a que sea breve y preciso
C ________________________: Describe solo la realidad, no emite juicios o suposiciones.
5. Menciona las 7 preguntas de oro que debe contener un Reporte Informativo
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6. ¿Qué consecuencias tiene la omisión de información?
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7. ¿Qué entiendes por Consigna?

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8. Enlista 3 consignas que aplicas en cada turno (1 de Caseta, 1 Estacionamiento

y 1 en lobby-motor lobby):

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9. ¿Qué es un Check List?
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10. ¿Para qué sirve el Check List?

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