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"But the whole world has changed in the past month," Hollander said.
Rush, which launched "on-demand" video visits last year, has seen a
similar surge in demand -- going from a typical 30 to 60 visits a month,
to about 100 a day, Tosto said.
Many people making virtual visits now have symptoms they worry
could be COVID-19, which generally causes a fever, cough and
shortness of breath. Others are simply worried -- due to their travel
history or exposure to someone diagnosed with the virus.
Like Jefferson, NYP/Weill Cornell has seen a quadrupling in demand for its
telemedicine services in the past 10 days or so, Sharma said.
Not everyone should have a video visit, he stressed. They are for people with
problems like respiratory symptoms, headache, stomach complaints, rashes
and body aches.
People with severe chest pain or difficulty breathing, for instance, need
emergency care, Sharma said.
Some private insurers cover virtual visits, Hollander said, but often people
self-pay. The cost per visit is typically around $50; Tosto said Rush is not
charging for virtual visits related to "concern for coronavirus."
Other insurers, he said, "should step up and take care of your people."
More information
The U.S. Centers for Disease Control and Prevention has more on COVID-
19.