GUIADEACCIONESINGLES

GUIDE TO THE
SYSTEM OF
ACTION AND
COORDINATION
Colaboran:
Ministerio de Asuntos Exteriores, Unión Europea y Cooperación
IN CASES OF
Dirección General de Españoles en el Exterior y de Asuntos Consulares
GENDER
VIOLENCE IN
Ministerio de Justicia
Dirección General de Relaciones con la Administración de Justicia

SPAIN
Ministerio del Interior
Secretaría de Estado de Seguridad, Gabinete de Coordinación y Estudios
JULY
2019
Ministerio de Política Territorial y Función Pública
Secretaría General de Coordinación Territorial, Subdirección General de Coordinación

de la Administración Periférica
GUIDE TO THE SYSTEM OF ACTION
AND COORDINATION IN CASES OF
GENDER VIOLENCE IN SPAIN
JULY 2019
© MINISTRY
MINISTERIOOFDETHE
LAPRESIDENCY,
PRESIDENCIA,RELATIONS WITH
RELACIONES CONPARLIAMENT
LAS CORTES AND EQUALITY
E IGUALDAD
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realizada por la Delegación del Gobierno para la Violencia de Género,
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Depósito Legal: M-36439-2019
Asuntos Exteriores, Unión Europea y Cooperación, el Ministerio de Justicia, el Ministerio de
Interior y el Ministerio de Política Territorial y Función Pública.
This guidedehas
Catálogo been developed
publicaciones bydethe
oficiales Government Delegation
la Administración General delfor Gender-based Violence,
Estado
under the State Secretariat for Equality,
http://www.publicacionesoficiales.boe.es in collaboration with the Ministry of Foreign Affairs,
European Union and Cooperation, the Ministry of Justice, the Ministry of Interior and the
Ministry of Territorial Policies and the Civil Service.
This publication has been printed on chlorine-free recycled paper, according to the environmental
criteria of public procurement.
Catálogo de publicaciones oficiales de la Administración General del Estado

http://www.publicacionesoficiales.boe.es
PRESENTATION OF THE GUIDE
There are many countries around the world who are interested in our system for intervening
in and coordinating cases of gender-based violence, which has inspired the creation of similar
legislation in their legal systems. In 2014, institutions such as the UN, the World Future Council
and Unión Interparlamentaria (UIP) acknowledged Spain’s Organic Law 1/2004 as one of the
most effective regulations in the world for combating gender-based violence, which it defines
as a serious breach of human rights and, more importantly, is considered as such by the public,
who see it as an attack on their rights.
The firm commitment of the Spanish parliament was demonstrated when the “State Pact
against Gender Violence” was passed unanimously in September 2017. This legislation fo-
llowed up on Spain’s signing of the “Council of Europe Convention on Preventing and Com-
bating Violence against Women and Domestic Violence” (Istanbul Convention) in 2914, with
the same conviction that Spain had previously signed the Convention on the Elimination of
all forms of Discrimination against Women (CEDAW) to continue its progress in guaranteeing
women’s human rights, along with those of their children.
This guide is intended to be a working resource for all public institutions and professional
teams that, directly or indirectly, work with women who are victims/survivors of gender-based
violence. The text is intended to be of practical use, both for Spanish women who are either
in Spain or abroad, and for foreign women who require an understanding of the system for
providing information and support, should they need it.
The guide was created with this purpose in mind, as a map of the resources of the intervention
and coordination system. We want to provide details about the layers of protection that are
provided, from central government as well as the autonomous communities and local counci-
ls. The guide can be used by Spanish citizens, male or female, because we have realised that
people are not always aware of these support services and we would therefore like to show
where they are how they work.
Practical information is required to ensure that people can enjoy the right to live without vio-
lence, and this is the aim of this guide.
Soledad Murillo de la Vega

SECRETARY OF STATE FOR EQUALITY
Rebeca Palomo Díaz

GOVERNMENT DELEGATION FOR GENDER-BASED VIOLENCE
ÍNDICE
1. PRELIMINARY EXPLANATIONS ABOUT THE SPANISH TERRITORIAL SYSTEM........ 7

1.1. The Spanish Territorial System.................................................................................. 7
1.2. The responsibilities of the State, Autonomous Communities and Local Bodies
in the question of gender-based violence................................................................. 7
1.3. Structures of the Spanish Government Administration (AGE) on matters
of Equality and Gender-based Violence that promote, coordinate and collaborate
in applying the resources against gender-based violence......................................... 9
2. NATIONAL PUBLIC POLICY ON GENDER-BASED VIOLENCE................................... 12

2.1. Legislation............................................................................................................... 12
2.1.1. International Framework........................................................................... 12
2.1.2. European Framework................................................................................. 12
2.1.3. National Framework................................................................................... 12
2.2. National plans, strategies and protocols for action to combat gender-based

violence................................................................................................................... 13
3. SYSTEM FOR ACTION, SUPPORT AND COORDINATION IN CASES OF GENDER-

BASED VIOLENCE IN SPAIN...................................................................................... 14
Secretary of State for Equality (SEI in Spanish).................................................................. 14
3.1. Government Delegation for Gender-based Violence (DGVG in Spanish)................ 14
3.1.1. Government Delegations in the different Autonomous Communities

and Government Sub-delegations in the provinces: Coordination of the
Violence Against Women Units Network and of the Violence against
Women Units............................................................................................. 14
3.1.2. Resources, specialist services and rights of the victims of gender-based
violence of the State Administration, Autonomous Communities
and Local Bodies........................................................................................ 15
Ministry of the Interior...................................................................................................... 19
3.2. State Police and Security Forces (FFCCSE in Spanish).............................................. 19
3.2.1. VioGén System (Integrated Supervision System for cases of Gender

Violence).................................................................................................... 20
Ministry of Justice.............................................................................................................. 21
3.3. Courts for Violence against Women........................................................................ 21
3.3.1. Groups of jurisdictions of Courts for Violence against Women................. 23

3.3.2. Specialization in Criminal Courts for Violence against Women.................. 23
3.3.3. Specialization in gender violence in certain sections of the Provincial
Courts......................................................................................................... 23
3.4. Public Prosecutor for Violence against Women...................................................... 24
3.5. Comprehensive Forensic Assessment Units (UVFI in Spanish)................................ 24
3.6. Victim support offices (OAV)................................................................................... 26
3.7. Free legal assistance for victims of gender-based violence..................................... 28
3.8. Responsibilities in Justice of the Autonomous Communities.................................. 29
Spanish administration overseas....................................................................................... 35

GUIDE TO THE SYSTEM OF ACTION AND COORDINATIO IN
CASES OF GENDER VIOLENCE IN SPAIN
1. P RELIMINARY EXPLANATIONS ABOUT THE SPANISH

TERRITORIAL SYSTEM
1. PRELIMINARY EXPLANATIONS ABOUT THE SPANISH
TERRITORIAL SYSTEM
1.1. The Spanish Territorial System
1.1. The Spanish Territorial System
Spain is a strongly decentralised state, as indicated in article 2 of the Spanish Constitution,
Spain is a strongly decentralised state, as indicated in article 2 of the Spanish
which Constitution,
“recognizes which
and guarantees the guarantees
"recognizes and right to autonomy of autonomy
the right to the nations andnations
of the regions that
form part of it and
and regions solidarity
that form partbetween them”. between them".
of it and solidarity
The territorial organization

The territorial of the
organization ofSpanish State
the Spanish (Title
State VIII VIII
(Title of the SC)SC)
of the consists of of
consists three levels:
three
levels:
The State
The Autonomous
Communities: 17
Autonomous Communities
and 2 cities with Statutes of
Autonomy.
Local Bodies: Spain has 8,131

Councils.
Structural diagram 1: Territorial organization

Structural diagram 1: Territorial organization
The complexity of the territorial organization requires significant effort to coordinate
The complexity
and exchange of information
the territorial organization
between requires
the different public significant effort
administrations to coordinate
responsible
and exchange information
for protecting between
and guaranteeing rights of public
the different
the human women administrations responsible
victims of gender-based
for protecting and guaranteeing the human rights of women victims of gender-based
violence, as well as their children.
violence, as well as their children.
1.2. The responsibilities of the State, Autonomous Communities and
Local Bodies in the question of gender-based violence
1.2. The
The responsibilities
distribution of the
of responsibilities State, human
concerning Autonomous Communities
rights and gender-based and
violence
inLocal
Spain isBodies
based oninthethe question
principle of gender-based
of interconnected violence
public policies.
The distribution of responsibilities

The responsibilities concerning
for the issue humanviolence
of gender-based rights and
are gender-based
shared betweenviolence
the in
Spain is based
three onmentioned
levels the principle of interconnected public policies.
above:
The responsibilities for the issue of gender-based violence are shared between the three
levels mentioned above:
1
7
GUÍA
GUIDE TO THE SOBREOF
SYSTEM EL ACTION
SISTEMA AND
DE ACTUACIÓN Y COORDINACIÓN
COORDINATIO IN EN
CASOS
CASESDEOF
VIOLENCIA
GENDERDE GÉNERO EN
VIOLENCE IN EL ESTADO ESPAÑOL
SPAIN
• Development of state-wide public policy and regulations.

• Provision of specialist services for the assistance and
protection of victims of gender-based violence: the 016
helpline, ATENPRO, remote devices and the VioGén system.
• Secretary of State for Security - State Security Forces:
National Police and the Guardia Civil
State • Courts dealing with Violence against Women, Public
Prosecutor for Violence against Women.
• Crime victim support offices (OAV in Spanish) of the Ministry
of Justice.
• Comprehensive Forensic Assessment Units (UVFI in Spanish)
of the Ministry of Justice
• Public policies and regulations by territory.

• Measures and instruments for raising awareness, for
detection and prevention
• Regulation of support services - drop-in and residential - and
resources for integrated support for women.
Autonomous • Crime victim support offices of Autonomous Communities
Communities who have assumed this responsibility.
• Comprehensive Forensic Assessment Units (UVFI in Spanish)
of the Autonomous Communities who have assumed this
responsibility.
• Autonomic Police Forces: Ertzaintza (Basque Country),
Mossos d´Escuadra (Catalonia) and the Policía Foral of
Navarre (Navarre).
• Measures to raise awareness for the detection and

Local Bodies prevention of gender-based violence.
• Support services - drop-in and residential-
• Local Police Forces
1.3. Structures of the Spanish Government Administration (AGE) on

matters of Equality and Gender-based Violence that promote,
coordinate and collaborate in applying the resources against
gender-based violence
8
2
GUÍA SOBRE EL SISTEMA DE ACTUACIÓN Y COORDINACIÓN EN
CASOS DE VIOLENCIA DE GÉNERO EN EL ESTADO ESPAÑOL
1.3. Structures of the Spanish Government Administration (AGE) on

matters of Equality and Gender-based Violence that promote,
coordinate and collaborate in applying the resources against
MINISTRY OF THE PRESIDENCY, RELATIONS ALL MINISTRIES

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GUÍA SOBRE EL SISTEMA DE ACTUACIÓN Y COORDINACIÓN EN CASES OF GENDER VIOLENCE IN SPAIN
STATE PROSECUTOR’S
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Structural diagram 6: Judicial bodies and the Observatory of Domestic and Gender Violence of
the Judiciary.
Structural diagram 6: Judicial bodies and the Observatory of Domestic and Gender Violence of the Judiciary.
the Judiciary.
5
5
11
MINISTRY OF THE INTERIOR
Secretary of State Sub-Secretary of

for Security the Interior
Directorate General Directorate General

of the Guardia Civil of the Police
Structural diagram 7: Ministry of the Interior.

Structural diagram 7: Ministry of the Interior
2.
2.N ATIONAL
NATIONAL PUBLIC POLICY
PUBLIC POLICY ONON GENDER-BASED
GENDER-BASED VIOLENCE
VIOLENCE
2.1. Legislation
2.1. Legislation
2.1.1. International Framework
2.1.1. International Framework
 Convention on the Elimination of All Forms of Discrimination Against Women
 (CEDAW). 1979.
onvention
C on the Elimination of All Forms of Discrimination Against Women
General 1979.
 (CEDAW). Recommendation No.35 on gender-based violence against women,
updating General Recommendation No.19 of the Committee for the Elimination
 eneral
G Recommendation No.35 on gender-based violence against women,
of Discrimination
updating against Women. 2017.
General Recommendation No.19 of the Committee for the Elimination
of Discrimination against Women. 2017.
2.1.2. European Framework
 The Council
2.1.2. European of Europe Convention on preventing and combating violence
Framework
against women and domestic violence (Istanbul Convention). 2011.
 T he Council of Europe Convention on preventing and combating violence against
2.1.3.women andFramework
National domestic violence (Istanbul Convention). 2011.
 Organic Law 1/2004 of 28 December, on Integral Protection Measures against
2.1.3. National Framework
Gender Violence.
 OrganicLaw
O
rganic Law1/2004
3/2007 of
of 28
22 December, on Integral Protection Measures
Women against

March, for Effective Equality between and
Gender
Men. Violence.
 O
rganic Law of
 Law 4/2015 3/2007 of on
27 April, 22 the
March, forofEffective
Statute Victims ofEquality
Crime. between Women and
Men.
 Royal Decree - law 9/2018 of 3 August, on urgent measures for developing the
 Law 4/2015
State of 27 April,
Pact against GenderonViolence.
the Statute of Victims of Crime.
6
12
 oyal Decree - law 9/2018 of 3 August, on urgent measures for developing the
R
State Pact against Gender Violence.
 oyal Decree - law 6/2019 of 1 March, on urgent measures to guarantee equal
R
treatment and opportunities between women and men in work and employment.
 L aw 23/2014, of 20 November on Mutual Recognition of Criminal Sentencing in
the European Union, to regulate the European Investigation Order.
 rganic Law 3/2018 of 5 December, on the Protection of Personal Data and
O
Guarantee of digital rights.
 Organic Law 2/1986 of 13 March, on the Security Forces.
 Law 2/2014 of 25 March, on State Foreign Policy.
2.2. National plans, strategies and protocols for action to combat

 State Pact against Gender Violence - Congress and Senate - (2017).
 Strategic Plan for Equal Opportunities (2019-2022).
 F orensic medical protocol for urgent assessment in cases with risk of gender
violence. (2011)
 ommon Protocol for Health Action in cases of Gender Violence in the National
C
Health System (2012).
 ction protocol between the Ministry of Foreign Affairs and Cooperation, the
A
Ministry for Employment and Social Security and the Ministry of Health, Social
Services and Equality for Attention for Spanish Women Victims of Gender- based
Violence abroad (2015)
 Instruction 12/2018 of the Secretary of State for Security - Ministry of the
Interior, on reinforcing police risk assessment actions in cases of gender-based
violence and controlling the safety of victims.
 Instruction no. 4/2019 of the Secretary of State for Security, establishing a
new protocol for police assessment of the level of risk of gender violence (LO
1/2004) and controlling the safety of the victims and supervising cases through
the integrated monitoring system for cases of gender-based violence (ViogGen
System).
 J oint instruction by the Ministries of Justice, the Interior, Tax and Public
Administrations, Employment, Social Security and Health, Social Services and
Equality, on the operation of Coordination Units on Violence against Women in
the Government Delegations and Sub-delegations and Island Offices that make
up the National Network of Violence against Women Units. (2013)
13
3. SYSTEM FOR ACTION, SUPPORT AND COORDINATION IN

CASES OF GENDER-BASED VIOLENCE IN SPAIN
Secretary of State for Equality (SEI in Spanish)
3.1. Government Delegation for Gender-based Violence1

(DGVG in Spanish)
The Government Delegation for Gender-Based Violence is the body responsible for
promoting, coordination and collaborating with actions and measures against the different
forms of violence against women.
The Sub-Directorate General for Inter-Institutional Coordination on Gender-Based

Violence is a subsidiary body of the Government Delegation that is responsible for promoting
of coordination and collaboration between the different services with responsibility to
ensure integrated action with regard to the assessment and management of risks in
cases of gender-based violence.
3.1.1. Government Delegations in the different Autonomous Communities

and Government Sub-delegations in the provinces: Coordination of the
Violence Against Women Units Network and of the Violence against
Women Units
The purpose of the Coordination Units Network on Violence against Women and the
Violence against Women Units is to monitor gender violence in their respective areas
and offer an official response for the protection and complete recovery of the victims.
These Units are part of the Government Delegation or Sub-delegation, respectively, or of

the Island Office, and they belong organically to the Ministry of Territorial Policy and Public
Services, which is responsible for providing the material and human means necessary for
carrying out their functions. They also depend on the Ministry of the Presidency, Relations
with Parliament and Equality for part of their activities.
1
The Government Delegation for Gender-Based Violence, was created by article 29 of Organic Law 1/2004
of 28 December, on Integral Protective Measures against Gender-Based Violence To see it scope and functions,
see Royal Decree 816/2018 of 6 July, to develop the basic organic structure of the Ministry of the Presidency,
Relations with Parliament and Equality.
14
Their main functions include:

 ctions in relation with fatal victims of gender-based violence: compilation and
A
submission of information to the DGVG; monitoring, review and coordination
of institutions for studying each case; updating data for “cases in the investigation
stage”.
 ersonalized supervision and support for each situation of gender-based violence
P
in their territory.
 S upervision and coordination of the resources and services of the State
Administration to support situations of violence against women in their territory.
Permanent contact with the State Police Forces (FCSE), Prisons, Employment

Service, Support Offices for Victims of Crime, Immigration Office, etc.
Coordination with judicial bodies and the Prosecutor’s Office.

Collaboration with the administrations of the Autonomous Communities

3.1.2. Resources, specialist services and rights of the victims of gender-based

violence of the State Administration, Autonomous Communities and
Local Bodies
 STATE
016 Service: the 016 service offers information and legal advice on issues of

gender-based violence and is available through the quick-dial number 016
and the email address: 016-online@msssi.es.
Calls to this number are free and guaranteed to be confidential, because
no personal details are collected from callers, nor are the incoming calls
recorded.
It is available 24 hours a day, every day of the year. It is accessible for people
with hearing and/or speaking difficulties and is available in 53 languages.
The 016 service reroutes emergency calls related with gender-based
violence to the 112 Autonomic service; it reroutes calls to the telephone
numbers of Autonomous Communities which have information and legal
advice services similar to the 016 system.
ATENPRO: is the telephone device for assistance and protection of victims


of gender-based violence. The service offers the victims of gender violence
immediate remote assistance through the use of a mobile terminal that
enables them to be in permanent contact with a support centre that can
respond quickly to cope with any situation that may arise, 24 hours a day,
365 days a year, wherever they may be.
15
Victims can access this service when they do not live with their aggressor,
take part in specialist support programmes for victims of gender-based
violence and they request it at the local centres for social/equality services
closest to their home.
Remote monitoring devices: the remote monitoring system makes it


possible to monitor compliance with precautionary measures and restraining
orders prohibiting approximation to the victim imposed by procedures
against gender violence in cases where the Courts approve their use for
this purpose. Their main purpose, therefore, is to increase the safety and
protection of victims of gender-based violence.
It provides permanently updated information about issues that affect
compliance or non-compliance of precautionary measures or sentences, or
any possible incidents, whether accidental or deliberate, in the operation of
the equipment used.
The monitoring system consists of two essential elements: the devices
for the victim and the user and the control centre that is responsible for
installing, maintenance and removal of the devices, as well as handling any
events they indicate (alarms, alerts, etc.).
Accreditation of victims of gender violence: as stated by Organic Law 1/2004


of 28 December, on Integral Protection Measures against Gender Violence
in article 23: “The Situations of gender violence that activates the rights
regulated in this chapter shall be accredited by a sentence condemning a
crime of gender violence, a protection order or any other judicial verdict that
imposes a precautionary measure in the victim’s favour, or a report from
the Public Prosecutor that indicates that there is evidence that the claimant
is the victim of gender violence. Situations of gender violence can also be
demonstrated through reports from social services, specialist services,
support services for victims of gender violence of the competent Public
Administration; or any other form of accreditation that may be included in
the regulatory provisions of the sector that covers access to each of these
resources and rights.”. As part of the Sectoral Conference on Equality, the
Government and Autonomous Communities reached agreement on the
design of the basic procedures to set up and start accreditation systems for
situations of gender violence. Two documents were approved to comply
with this requirement for the Sectoral Conference on Equality that was held
on 3 April 2019:
16
– A list of social services, specialist services or shelters for victims of gender
violence that can accredit the condition of victim of gender violence for
administrative purposes and for the rights included in articles 21 and 22
of Organic Law 1/2004 (employment rights, social security rights and
labour market integration benefit);
– A Common Accreditation Model so that different autonomous

administrations can apply standard procedures for official accreditation
of victims of gender violence.
Organic Law 1/2004 enshrines and guarantees a series of rights for all

women who are or have been victims of gender-based violence in relation
with their partner or ex-partner, regardless of the administrative situation
in which the woman finds herself, her country of origin, age or disability. All
the rights that women can claim are contained in the “Guide to the rights
of Women Victims of Gender Violence”, which was updated in May 2019.
Police and National Security Forces, in accordance with Organic Law 2/1986,

are entrusted with the mission of protecting the free exercise of rights and
liberties and to guarantee public safety, performing this function across the
country as follows: National Police in provincial capitals and municipal and
designated urban centres, and the Guardia Civil in the remaining national
territory and sea.
 A
UTONOMOUS COMMUNITIES
Drop-in resources and support services: all victims of gender violence,


regardless of their nationality and administrative situation, have the right
to full social support. Autonomous Communities have a Network of drop-in
and support resources (specialist services offering information, advice and
intervention, emergency accommodation, long- term accommodation and
sheltered accommodation) for victims of gender violence and their children.
Autonomous Police and Security Forces: Ertzaintza (Basque Country),


Mossos d´Escuadra (Catalonia) and the Policía Foral of Navarre: created
as police forces of the Autonomous Communities with the role of enforcing
Court Orders, they form part of the public police service in their regions
under the terms established by the respective Statutes and in accordance
with Organic Law 2/1986 of Police and Security Forces.
17
 LOCAL BODIES
Drop in resources and support resources: Local Entities may also run drop

in and care services, which may consist of arrangements for emergency
situations, information, advice and intervention centres for the short,
medium or long term, emergency accommodation or short-term shelters.
Local Police Forces: Local authorities, through their Local Police Forces, will

take part in ensuring public safety in their municipal areas, under the terms
contained in the Law regulating Local Authorities, the laws of Autonomous
Communities and Organic Law 2/1986 of Police and Security Forces. At
present, 404 Local Police Forces collaborate with the State Police and
Security Forces to protect victims of gender violence.
EMERGENCY CENTRES
Total No. of emergency centres: + than 60 emergency centres

Total No. of professionals working in the emergency centres: more than 309 (in 2017)
SHELTERS
Total No. of shelters: more than 71 shelters

Total No. of professionals working in shelters: more than 660
No. of places available: more than 1580
STAFFED HOUSES
Total No. of staffed houses: more than 96 houses with live-in staff
Total No. of professionals working in shelters: more than +125
Total No. of places available: more than 494 staffed houses
INTEGRATED SUPPORT CENTRES

Total No. of integrated support centres: more than 110 integrated support centres
Total No. of professionals working in the integrated support centres: more than 607
Total No. of places available: more than 494 staffed houses
18

2nd. Ministry of the Interior

Ministry of the Interior
3.2. State
3.2. State Police andSecurity
Police and SecurityForces
Forces (FFCCSE
(FFCCSE in Spanish)
in Spanish)
The State Police and Security Forces are responsible for the investigation and
The State Police and Security Forces are responsible for the investigation and persecution
persecution of cases of gender violence that come to light through any means, as
of cases of gender violence that come to light through any means, as well as the
well as the protection of the women who are victims of this violence and any children
protection of the women who are victims of this violence and any children in their care.
in their care. They have the following means to fulfil this duty
They have the following means to fulfil this duty
 Police assessment of the risk of further violence in each case (VPR in Spanish).
 Police assessment of the risk of further violence in each case (VPR in Spanish).
 Management of the resulting assessed risk and application of protection
 Management of the resulting assessed risk and application of protection
measures adjusted to the level of risk detected.
measures adjusted to the level of risk detected.
 Monitoring changes in the level of risk and supervising compliance with the
 changes
Monitoring of
enforcement in thefor
court orders level of risk and
the purpose supervising
of protecting compliance
women victims. with the
enforcement of court orders for the purpose of protecting women victims.
Thestructure
The structureand
andresponsibilities
responsibilitiesofof
thethe FFCCSE
FFCCSE areare contained
contained in Royal
in Royal Decree
Decree 952/2018,
952/2018, which establishes the basic organic structure of the Ministry of
which establishes the basic organic structure of the Ministry of the Interior:the Interior:
DIRECTORATE
DIRECTORATEGENERAL
GENERALOFOF THETHE
POLICE - NATIONAL
POLICE POLICE
- NATIONAL FORCE:FORCE:
POLICE
Emergency hotline 091 - https//www.policia.es - App ALERTCOPS –
Emergency hotline 091 - https//www.policia.es - App ALERTCOPS – TWITTER
TWITTER – FACEBOOK – INSTAGRAM.
– FACEBOOK – INSTAGRAM.
Resources available in the territories where they have operational responsibility: provincial
Resources available in the territories where they have operational responsibility:
capitals, municipal areas and urban centres with large populations:
provincial capitals, municipal areas and urban centres with large populations:
 S pecialist units: 173 UFAM, Family and Women’s Units in all police stations in
 Specialist units: 173 UFAM, Family and Women's Units in all police stations
Spain, with a total of 1272 specialists
in Spain, with a total of 1272 specialists
 UFAM
 UFAM opening hours:hours:
opening continuously mornings
continuously throughthrough
mornings to afternoons
to on
workingafternoons
days. on working days.
  Offices
OfficesforforCitizen
CitizenComplaints
ComplaintsandandSupport:
Support: These exist
exist in
in police
policestations
stationsinin Spain
distributed in provincial
Spain distributed capitals,
in provincial cities, cities,
capitals, towns,towns,
municipal areasareas
municipal and districts
and of
major cities.
districts of major cities.
 Offices
 for Citizen
Offices for Complaints and Support:
Citizen Complaints Continuous
and Support: opening
Continuous 24 hours a
opening
day, 7 days a week
hours 24/7. (hereafter 24/7).
13
19
CASOS DE OF
CASES VIOLENCIA
GENDERDE GÉNERO EN
VIOLENCE INEL ESTADO ESPAÑOL
SPAIN
DIRECTORATE GENERAL OF THE GUARDIA CIVIL (GC): Emergency hotline

DIRECTORATE GENERAL OF THE
062 - https//www.guardiacivil.es - appGUARDIA
ALERTCOPSCIVIL (GC): –Emergency
– TWITTER FACEBOOK hotline
062 - https//www.guardiacivil.es
– INSTAGRAM. - app ALERTCOPS – TWITTER – FACEBOOK –
INSTAGRAM.
Resources available in the territories where they have operational responsibility: towns
and smaller
Resources urban centres,
available court jurisdictions
in the territories where theyand have
rural centres:
operational responsibility:
towns and smaller urban centres, court jurisdictions and rural centres:
 Specialist units: 269 agents in Specialist support centres (PAE in Spanish) in
 provinces
Specialist and269
units: counties, with
agents in a 24/7support
Specialist timetable
centres 631 EMUME,
and (PAE women
in Spanish) in and
minorsand
provinces specialists
counties,atwith
provincial
a 24/7level.
timetable and 631 EMUME, women and
minors specialists at provincial level.
 Opening hours: continuously mornings through to afternoons on working days.
 Opening hours: continuously mornings through to afternoons on
 Citizen Safety
working days.Units: Principal posts and Ordinary posts. 219 with a 24/7
timetable.
 Citizen Safety Those
Units: Posts which
Principal do not
posts andhave the timetable
Ordinary above
posts. 219 withuse the number
a 24/7
062, rerouted
timetable. to the
Those Posts Headquarters
which do not haveinthe
each region. above use the number
timetable
062, rerouted to the Headquarters in each region.
 This operates as a permanent point of contact and emergency support 24/7.
 This operates as a permanent point of contact and emergency support
Both Forces are 24/7.
present on all social networks and dispose of tools to enable specialist
care for individuals (especially victims) with any kind of functional diversity, specifically:
Both Forces are present on all social networks and dispose of tools to enable specialist
care for V isual App for personsvictims)
with hearing
with difficulties to functional
contact thediversity,
FFCCSE using a

individuals (especially any kind of
specifically:video interpretation service.
Interpreters
 Visual for signwith
App for persons language
hearingand foreign languages.
difficulties to contact the FFCCSE using a
 video Content in easy reading
interpretation service. format appropriate to different groups according to age,
maturity for
 Interpreters andsign
education
languageetc… This content
and foreign includes: rights, contact information
languages.
 Content and services, specifically
in easy reading formatonappropriate
gender violence and child
to different abuse
groups (what to
according to do and
age,how, rights, and
maturity support, help and
education access
etc… Thistocontent
specialist units). rights, contact
includes:
information and services, specifically on gender violence and child abuse (what
to do and how,
3.2.1. VioGén Systemrights, support, help
(Integrated and accessSystem
Supervision to specialist units).
for cases of Gender Violence)
The Viogén
3.2.1. VioGénSystem is a web
System application
(Integrated that gathers
Supervision together
System for all the of
cases actions of different
Gender
public Violence)
institutions with responsibility on the issue of gender violence in the same place,
including
The Viogénthe State isPolice
System a webandapplication
Security Forces and some
that gathers Autonomous
together and Local
all the actions of police
forces that take part in the protection of victims of gender violence.
different public institutions with responsibility on the issue of gender violence in the
same place,ofincluding
The goals the System
the Viogén State Police
are: and Security Forces and some Autonomous and
Local police forces that take part in the protection of victims of gender violence. Its
areIntegrate all information of interest that it considers necessary on issues of gender
goals1.
violence in specific cases.
2. Make
The goals estimate
of theanViogén of the
System are:risks.
20
14

GUÍA SOBRE 1.
EL SISTEMA DE ACTUACIÓN
Integrate Y COORDINACIÓN
all information ofENinterest that it considers necessary on issues of
gender violence in specific cases.
1. Integrartodalainformación de interés que considere necesaria en materia de
2. Make an estimate of the risks.
violencia
3. Monitor thedecasegénero
and,enwhere
casos concretos.
necessary due to the risk involved, (Police Risk
3. Monitor the case and, where necessary due to the risk involved, (Police Risk
Assessment:
2. Realizar la not detected, low, medium, high and extreme), provide the victim
estimacióndelriesgo.
Assessment: not detected, low, medium, high and extreme), provide the
withRealizar
3. protection wherever she
el seguimiento may ybesiinfuera
del caso the country.
preciso, en atención a su nivel de
victim with protection wherever she may be in the country.
4. Provide the victim with a “Personal Safety Plan” withbajo,
riesgo, (Valoración Policial del Riesgo: no apreciado, medio, for
measures altoself-
y extremo),
protection
4. proporcionar victim with a "Personal Safety
Provide the protecciónalavíctimaen todo el Plan" with
territorio measures
nacional. for self-
adapted to their personal situation.
protection
4. Proveer a laadapted
víctima to
detheir personal situation.
un “PlandeSeguridadPersonalizado” con medidas de
5. 5.
Carry
Carryout
out preventive
preventive steps
steps bybyissuing
issuing warnings
warnings to todifferent
the the different institutions
institutions
autoprotección adaptadas a sus circunstancias particulares.
involved
6. Llevar
involvedwhenwhen an incident or event of interest for the protection thethe
of victim
5. a cabo unaanlaborpreventiva,
incident or event of interest
emitiendo for the
avisos, a lasprotection
diferentes of victim
instituciones
is identified.
is identified.cuando se detecte alguna incidencia o acontecimiento de interés
6. implicadas,
Ministry para
of Justice
la protección de la víctima.
3rd. Ministry of Justice
3.3. Courts for
3. MinisterioViolence against Women
de Justicia
3.3. Courts for Violence against Women
The 3.3. JuzgadosdeViolenciasobrelaMujer.
Courts
The forfor
Courts Violence
Violenceagainst
againstWomen
Women were createdunder
were created underOrganic
OrganicLawLaw 1/2004
1/2004 as as
specialised courts with jurisdiction for criminal and civil cases on acts that constitute
specialised courts with jurisdiction for criminal and civil cases on acts that constitute
Los of
crimes Juzgados
gender de Violencia sobre la Mujer, creados por la Ley Orgánica 1/2004, son
violence.
crimes of gender violence.
juzgados especializados que tienen competencias penales y civiles respecto a hechos
Mapdelitos
constitutivos of the de
Courts for Violence against Women (exclusively)
Map of thedeCourts forviolencia
Violencede against
género. Women (exclusively) distributed by
distributed by Autonomous Community
Autonomous
Mapa de losCommunity
juzgados de violencia sobre la mujer (exclusivos) distribuidos por CCAA
Ilustración
Illustration 1.
1. Mapaofdethe
losCourts
Juzgados
MapIllustration for de
1. Map of Violencia
Violence sobre
against
the Courts la Mujer
Women
for Violence against Women.
15
15
21
Exclusive Courts 106

Compatible Courts 353
− 341 First Instance and Instruction Courts

− 14 Instruction Courts
Specialised Criminal Courts 33

Provincial Courts. Specialist sections 70
Under Title V, Legal Process of Organic Law 1/2004 there is a first mention of Courts for
Violence against Women as part of the judicial organization as courts that specialise in
criminal and civil responsibilities for acts that constitute crimes of gender violence.
In order to ensure a unified approach towards all the legal procedures that victims of
gender violence may find themselves involved in, it was decided that these courts would
assume responsibility for issues of civil law as well as the issues covered by criminal law,
so that at least in the first instance, both aspects are handled by the same court.
Therefore, in accordance with Organic Law 1/2004, there must be a criminal prosecution
case for gender violence for the courts of instruction to adopt civil measures. If this were
not the case, the responsibility would lie exclusively with the civil courts.
In order to improve actions against gender violence, Organic Law 7/2015 of 21 July,
modifying Organic Law 6/1985 of 1 July, on the Judiciary, contains an extension of the
powers of the courts dealing with violence against women:
 O
ffences against the right to privacy, to protection of one’s personal reputation
and the right to honour for women.
 Instruction of proceedings to demand criminal responsibility for the crime of
breach of sentence or precautionary measure of article 468 of the Criminal
Code.
The transfer of these proceedings to the Court of Violence against Women will result in
greater efficiency in terms of protecting the victim, accumulating a larger number of facts
that any other judge in order to assess the situation of risk.
In those jurisdictions where courts dealing exclusively with cases of Violence against
Women are not created, the Judicial Council may agree that these issues are heard in
one of the Courts of Instruction or First Instance and Instruction, where relevant, so that
these functions are compatible with the rest of the criminal and criminal-civil order in the
jurisdiction in question.
22
Since Organic Law 1/2004 of 29 June 2005 came into force, a total of 106 Courts dealing
exclusively with cases of Violence against Women and 353 compatible courts have been
created.
3.3.1. Groups of jurisdictions of Courts for Violence against Women

Organic Law 1/2004 makes it possible to extend the jurisdiction of Courts of Violence
against Women over two or more court districts through a royal decree without the need
to modify Law 38/1988 of 28 December, in Demarcation and Judicial Organization. The
purpose of grouping together the court districts for Violence against Women is to reach
a balance between maintaining a reasonable distance of the court from the victim and
offering the specialised response that this type of procedure calls for.
3.3.2. Specialization in Criminal Courts for Violence against Women

The Organic Law of the Judiciary establishes that in order to ensure that proceedings
begun by the Courts of Violence against Women are heard without delay, and due to the
number of cases presented, one or more courts in each province should be specialized
in this area.
Some of these courts should also be assigned the trial and verdicts in relation with crimes
of breach of sentence or of safety measures in relation with cases of violence against
women.
The specialization of Criminal Courts for Violence against Women is the responsibility of
the Judicial Council.
At present, 33 of the 388 Criminal Courts in operation today are courts specializing in
violence against women.
3.3.3. Specialization in gender violence in certain sections of the Provincial

Courts
Appeals on civil and criminal matters against the verdicts handed down by the Courts of
Violence against Women within a particular province shall be tried by the Criminal and
Civil Sections, respectively, of the Provincial Court. To enable these appeals to be heard,
and in view of the number of cases presented, the Judiciary Act requires Provincial Courts
to ensure that one or more Sections are specialized in criminal law and to have the same
specialization in civil law.
23
The Criminal and Civil/Criminal Sections of Provincial Courts that specialise in violence
against women, or are compatible with them, shall have exclusive responsibility for hearing:
 A
ppeals on civil and criminal matters against the verdicts handed down by the
Courts of Violence against Women.
 A
ppeals against verdicts handed down on these issues by Criminal Courts in
these provinces.
 Issues that correspond to the Provincial Court to judge in first instance, except
for those which are the responsibility of the Jury.
On 31 December 2018, the Judicial Council has specialized 70 Sections in violence against
women.
3.4. Public Prosecutor for Violence against Women

Organic Law 1/2004 created the figure of “Prosecutor for Violence against Women” as a
delegate of the State Prosecutor’s Office.
Regional prosecutor’s offices have created the “Section for Violence against Women”
which intervenes in criminal and civil cases and issues heard by the Courts for Violence
against Women.
The responsibilities of the Court Prosecutor for Violence against Women include:
 Supervise
and coordinate the Prosecutors Offices’ Sections for Violence against
Women and their criteria for interventions.
 Open
the many discussions necessary between institutions that are carried
out with the Government Delegation for Gender-based Violence, the Ministry
of Justice, Ministry of the Interior, Ministry of Health and the Observatory of
Domestic and Gender Violence and the Judicial Council, among others.
Each Provincial Prosecutor’s Office has a section for Violence against Women, which are
often run by the respective Delegate Prosecutors.
Following the approval of PRE/720/2007 Order of 21 March, the creation of new exclusive
Courts for Violence against Women entails the creation of a Prosecutor position to work
exclusively with the specialised course which it is attached to.
3.5. Comprehensive Forensic Assessment Units (UVFI in Spanish)

Organic Law 1/2004 put a new tool in the hands of the courts that handle gender violence,
the Comprehensive Forensic Assessment Units (UVFI) which are made up of multi-
disciplinary teams: a forensic pathologist, a forensic psychologist and a social worker.
24
GUÍA SOBRE EL SISTEMA DE ACTUACIÓN Y COORDINACIÓN EN GUÍA GUIDE
SOBRETO
EL THE
SISTEMA DE OF
SYSTEM ACTUACIÓN Y COORDINACIÓN
ACTION AND COORDINATIO EN
IN
CASOS DE VIOLENCIA DE GÉNERO
CASES EN EL
OF GENDER ESTADO IN
VIOLENCE ESPAÑOL
SPAIN
The Se
goal is to create highunaquality forensic evidence that includes the medical, psychological
Thepersigue
goal isconstruir
to create prueba
high pericial
quality forense
forensic de alta calidad
evidence que pudiera
that includes the incluir
medical,la
and perspectiva
social perspective
médica, as well as
psicológica assessment
y de trabajo of the
social, victim,
así como aggressor,
la environment
evaluación de víctima, and
psychological and social perspective as well as assessment of the victim, aggressor,
circumstances.
agresor, This will
entorno make it possible
De for the judgesetofacilita
have the best possible information
environment andycircumstances.
circunstancias. This este modo,
will make it possible forla máxima información
the judge to have the al
when weighing the criminal aspects, questions of civil liability, protections
juzgador para su labor de concluir y decidir los aspectos penales, de evaluación de and the creation
la
best possible information when weighing the criminal aspects, questions of civil
of preventive measures
responsabilidad civil, that apply in each
de protección case.
y establecimiento de las medidas de evitación que
liability, protections and the creation of preventive measures that apply in each case.
correspondan a cada caso.
The UVFI, in the sphere of the Ministry of Justice, were set up between 2005 and 2013,
The UVFI,
Las UVFI, in the spheredel
of the MinistrydeofJusticia,
Justice, were set up between 2005 and
los2013,
staffing themen el ámbito
(with Ministerio
doctors, forensic psychologists se fueron
and socialorganizando
workers) and entre
adoptingaños
them
staffing
2005 y them (with
2013, doctors,
dotándolas de forensic
personal psychologists
(médicos/as, and social workers)
psicólogos/as y and adopting
trabajadores/as
as functional units within pre-existing technical bodies, the Institutes of Legal Medicine
them as forenses)
sociales functional units within pre-existing technical bodies, en Institutes of
theorganismos Legal
which changed their enames
integrándolas
to Legalcomo unidades
Medicine andfuncionales,
Forensic Science técnicos
Institutes (IMLCF in
preexistentes,
Medicine whichlos Institutos
changed theirde Medicina
names to LegalLegal, que and
Medicine al incorporar psicólogos/as
Forensic Science Institutesy
Spanish) when they included psychologists and social workers.
trabajadores/as
(IMLCF in Spanish)sociales
when pasaron a denominarse
they included Institutos
psychologists de Medicina
and social workers.Legal y Ciencias
Forenses (IMLCF).
The UVFI have to ensure specialist technical expert testimony in gender violence, the
The UVFI
design haveand
to ensure specialist technical expert testimonythe in gender violence, the
Las of global
UVFI, integrated
han de garantizar protocols for intervention, collection and processing
laasistenciatécnicapericialespecializadaenviolenciade
design
of the data of global and
generated integratededucational
and promote protocols for
and intervention,
research work, thethereby
collection and
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género,eldiseñodeprotocolosdeactuaciónglobaleintegral,larecopilaciónygestión
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así
thereby
actions contributing
and programmes
contribuir to socialissue. al conocimiento de la realidad y al diseño de the
awareness,
on this social,
a la concienciación knowledge of the real situation and las
design of public
actuaciones and private
y programas actionsy privados
públicos and programmes on this issue.
en esta materia.
Map of Comprehensive Forensic Assessment Units (UVFI)
Map ofdeComprehensive
Mapa Forensicde
las Unidades Forenses Assessment
ValoraciónUnits (UVFI)
Integral (UVFI)
Ilustración 2 - Mapa
Image 2 - Map of thede las UVFI
UVFI Image 2 - Map of the UVFI.
25
19
3.6. Victim support offices (OAV)

Crime Victim Support Offices are specialist administrative bodies that provide a public
service of integrated support and care in legal, psychological and social aspects for
victims of crime (not only those related with gender violence).
Support for victims is offered in four stages (article 25 of Royal Decree 1109/2015 of 11
December):
1. Shelter-advice
2. Information
3. Intervention
4. Supervision
The functions of the OAV include:

 Intervention in legal matters: The OAV offer information about the type of support
that the victims are entitled to in the course of the legal proceedings, the rights they
can exercise, how they can receive legal guidance and under which conditions and
the type of service or organization they can approach to request help.
The legal support offered will always be general and related with the course
of proceedings and how to exercise the rights in question, while the legal
guidance and support for the case in question is the responsibility of the legal
representative.
The OAV are particularly intended to provide information about how to start legal
action and the procedure for submitting it, how to obtain legal defence and advice
and, where relevant, how this can be obtained for free, offering victims guidance
on their financial rights in relation with the case, especially in relation with help for
compensation that they may be entitled to as a result of the injuries and losses they
have suffered through the crime and, if so, the procedure to claim it.
 Intervention in psychological matters: The OAV offer victims emotional support;
they offer guidance about how to avoid secondary victimization, accompanying
the victim throughout the process, in court if necessary, and in the various
criminal facilities. They will also prepare a psychological support plan for the
more vulnerable victims.
 Intervention in social aspects: The OAV will inform victims about specialist
services, any psycho-social support resources available and how to access
them. The OAV also coordinate and assign victims to social services, support
institutions and organizations for them to obtain safe accommodation, urgent
medical treatment, any financial support they may be entitled to, especially in
26
cases of disability,
necesidades hospitalization,
derivadas death
de situaciones and cases
de invalidez, which are particularly
hospitalización, serious
fallecimiento
because of the vulnerability of the victims.
y las agravadas por la situación de vulnerabilidad de las víctimas.
 Collaboration and coordination with the relevant
Labordecolaboraciónycoordinacióncon bodies,
los órganos, institutions
instituciones and entities
y entidades
competentes para la prestación de servicios de apoyo a la víctima: Judicatura,
to offer victims support services: The courts, prosecutor’s office, Councils, State
Fiscalía,
Police and Ayuntamientos,
Security Forces,Fuerzas y Cuerpos
psycho-social de Seguridad
services of the del Estado, servicios
Department of Justice,
psicosociales de la Administración de Justicia, servicios de salud,
health services, Coordination Units for Violence against Women and Violence Unidades de
Coordinación contra la Violencia sobre la Mujer y las Unidades de Violencia
against Women Units, contributing to the creation of a coordinated support
sobre la Mujer, contribuyendo a la creación de la Red de Coordinación
network that includes all the services with responsibilities for supporting victims
asistencial de todos los servicios competentes para la asistencia a las víctimas
in the territory
en su in question.
respectiva demarcación.
The support of the OAV may derive from a request from the victim of the
La asistencia desde las OAV podrá ser a peticióndelavíctimadedelito o también por
crime, or derive from the Judge, Prosecutor’s Office or Judicial Officer in cases
derivacióndela/elJuez/a,MinisterioFiscaloLetradodelaAdministracióndeJustica
of particular seriousness or when the victim requests it.
en supuestos de especial gravedad o cuando la víctima lo solicite.
*Access is free and confidential and is not
*El accesoesgratuitoyconfidencial y nodependent on the aprior
está condicionada initiation ofprevia
la presentación legal action.
de
denuncia. GUIDE TO THE SYSTEM OF ACTION AND COORDINATIO IN
Map of Victim Support Offices of the Ministry
CASES of Justice.
OF GENDER VIOLENCE IN SPAIN
Mapa de las Oficinas de Asistencia a las Víctimas dependientes del Ministerio de Justicia
Image 3 - Map of thedeImage

OAV 3 - Map of the
ofOAV of the Ministry of Justice.
Ilustración 3 - Mapa las of
OAVthe Ministry
dependientesJustice
del Ministerio de Justicia
3.7. Free legal assistance for victims of gender-based violence

21
27immediate legal aid for victims of gender
Organic Law 1/2004 regulates the right to
violence, regardless of whether they have resources to press charges.
Organic Law 1/1996 of 10 January, on free legal aid, in its area of application
3.7. Free legal assistance for victims of gender-based violence

Organic Law 1/2004 regulates the right to immediate legal aid for victims of gender
violence, regardless of whether they have resources to press charges.
Organic Law 1/1996 of 10 January, on free legal aid, in its area of application recognizes
the right to legal aid for victims of gender violence, regardless of whether they have
resources to press charges. It also establishes that this assistance must be provided by the
lawyer who represents the victim in the different cases that may exist as a result of their
condition as a victim of gender violence, as long as this duly guarantees the right to legal
defence.
The right to free legal aid is available to victims of gender violence, a condition acquired
by presenting an accusation or a legal action, or by starting criminal proceedings and
sustained as long as the criminal action is ongoing or when, after its end, a guilty verdict
has been handed down.
The right to free legal aid is lost when an irrevocable not guilty verdict is passed or when
criminal proceedings are irrevocably shelved, although there is no obligation to pay the
cost of the services provided free up to this point.
The legal aid is provided by the Law Society through the roster system specifically set up
to provide support for women victims of gender violence.
The free legal assistance specialised in gender violence is governed by the following
principles:
 Assessment prior to pressing charges
 Provision of personalised legal support
 Privacy and confidentiality in the support offered
 Professional advice throughout the process
 Complete legal defence
 The service provided must be effective.
28
3.8. Responsibilities in Justice of the Autonomous Communities

Some Autonomous Communities also have responsibilities for Justice in cases of gender
violence.
Autonomous Community Type of Community (transferred)
Andalusia Royal Decree 142/1997 of 31 January.
Aragon Royal Decree 1702/2007 of 14 December.
Asturias Royal Decree 966/2006 of 1 September.
Canary Islands Royal Decree 2462/1996 of 2 December
Cantabria Royal Decree 817/2007 of 22 June
Catalonia Royal Decree 966/1990 of 20 July
Galicia Royal Decree 2166/1994 of 4 November
Community of Valencia Royal Decree 293/1995 of 24 February
La Rioja Royal Decree 1800/2010 of 30 December
Madrid Royal Decree 600/2002 of 1 July
Foral Community of Navarre Royal Decree 813/1999 of 14 May
Basque Country Royal Decree 1684/1987 of 6 November
29
Autonomous
Type of responsibility
Community
ANDALUSIA Legislation on gender violence: Law 13/2007 of 26 November,
on integral protective and preventive measures against gender
violence.
The Victim Support Service of Andalusia (SAVA) was set up in 1998
to provide help for victims of crime in the region.
The team is made up of the following professionals: 18 LEGAL
EXPERTS, 11 PSYCHOLOGISTS AND 9 SOCIAL WORKERS. There are
38 experts in total (31 women and 7 men). SAVA covers every
province of Andalusia.
ARAGON Legislation on gender violence: Law 4/2007 of 22 March, on
Integral Protection and Prevention for Women Victims of
Violence in Aragón.
There are Crime Victim Support Offices to attend to victims of
crimes in Zaragoza, Huesca and Teruel that were set up under the
Agreement of the Government of Aragon of 8 May 2018.
Each Office has:
– A case manager who is in charge of coordinating the Office and
the reception, evaluation and assessment of the victims.
– A legal aid criminal lawyer on duty who is a member of the
respective branch of the Legal Society and who is responsible for
providing the victims with legal advice.
– Specialist psychological support service staffed by qualified
professionals.
CANTABRIA Legislation on gender violence: Law 1/2004 of 1 April, for Integral
Prevention Measures against Gender Violence and Protection
for its Victims.
The Crime Victim Support Offices to attend to victims of crimes in
Cantabria is a body attached to the Court Registry of Santander.
The staff of the Crime Victim Support Office is made up of a
civil servant of the Justice Department (procedural manager), a
psychologist assigned by the College of Psychologists of Cantabria.
30
Autonomous
Community
CATALONIA Legislation on gender violence: Law 5/2008 of 24 April, on the
right of women to eradicate sexist violence.
The Crime Victim Support Offices of Catalonia were set up in 1996
to attend to victims of crime in the region (Decree structuring the
Justice Department).
There are 5 Offices staffed by civil servants in the fields of
psychology, law, social education and social work, as well as
administrative staff and an office manager.
COMMUNITY OF Legislation on gender violence: Law 5/2005 of 20 December,
MADRID against Gender Violence in the Community of Madrid.
The Victim Support Service provided by the Criminal Courts of
Madrid are the equivalent to the Crime Victims Support Offices
for attending to victims of crimes in the Community of Madrid.
This service was created from Law 35/99 of 11 December, on Help
and Assistance for the victims of violent crimes and against sexual
freedom.
There is also the protection service for victims, witnesses and
other persons at risk. This was created in 2009 through the
Collaboration agreement signed by the Prosecutor’s Office for
the Community of Madrid and the Community of Madrid. This
service will be phased out in the near future as the Collaboration
agreement in question has ceased to be in effect.
There are 5 Victim Support Offices in Madrid.
As regards the Offices in Madrid capital, one of them is in the
Criminal Courts and the other in the Gender Violence Courts.
There are 5 procedural managers in each of the 5 existing Offices

and an Area Manager for all the Offices.
The Offices in the outskirts are located in the local courts of these
districts.
31
Autonomous
Community
COMMUNITY Legislation on gender violence: Law 7/2012 of 23 November,
OF VALENCIA against Violence against Women in the territory of the
Community of Valencia.
The Network of Offices of the Generalitat for the assistance of
Victims of Crime was set up through:
• DECREE 165/2016 of 4 November, of the Council, creating

and regulating the Network of Offices of the Generalitat
for the assistance of Victims of Crime.
• DECREE 12/2018 of 5 June, of the Council, creating the
offices of the Generalitat for the assistance of crime
victims in Carlet, Ontinyent, Llíria, Picassent and Utiel.
As regards the staff in 2018:
• Psychologists: 25
• Lawyers: 30
• Social Workers: 13
• Others: 3
• Total: 70
The OAV Network has 26 offices.
EUSKADI Legislation on gender violence: Law 4/2005 of 18 February, for
Equality between Women and Men.
The Victim Support Service (SAV in Spanish) was created in 1991
and consists of a 14-person multi-disciplinary team (social work,
law, psychology and administration).
There are 4 SAV Offices in Araba, Guipuzkoa and Biskaia, where
there are 2 Offices, another in Barakaldo and another in Bilbao.
GALICIA Legislation on gender violence: Law 11/2007 of 27 July, on the
Prevention and Integral Treatment of Gender Violence.
The Victim Support Offices are included among the Common
Services for Citizen and Victim Support, which are attached to
the Registries of the 7 cities of Galicia (A Coruña, Ferrol, Santiago,
Lugo, Ourense, Pontevedra and Vigo).
32
Autonomous
Community
The following laws govern the creation of the Offices in Galicia:
• RESOLUTION of 5 February 2004, of the Justice

Department, setting up the Common Service of Citizen
and Victim Support, which is attached to the Registry of
the courts of the city of A Coruña and Pontevedra.
• RESOLUTION of 15 February 2008, of the Justice
Department, setting up the common services of citizen
and victim support, which is attached to the Registry of
the courts of the cities of Ferrol, Lugo, Ourense, Santiago
de Compostela and Vigo.
As regards the Office personnel, they must be staffed by civil
servants of the Justice Department assigned to each Common
Service of Citizen and Victim Support, which are attached to
the Registries of the 7 cities in accordance with the workforce
established for this service.
There are also 7 psychologists (1 in each Office) who are employed
by the Xunta de Galicia.
LA RIOJA Legislation on gender violence: Law 3/2011 of 1 March, on
Protection, Prevention and Institutional Coordination on
Violence in La Rioja.
The Crime Support Victims Office of La Rioja was created in 1999.
The Office staff is made up of 3 Social workers, 4 psychologists,

2 Lawyers, 1 Criminal Lawyer (Head), 3 Administrative staff and 1
Social and Employment insertion officer.
There is one Office in each Court District (Logroño, Haro and
Calahorra), all based in the corresponding Courthouse.
33
Autonomous
Community
NAVARRE Legislation on gender violence: Foral Law 14/2015 of 10 April, to
act against violence against women.
There is a Crime victim support section and collaboration with the
courts.
The following personnel are employed in the Section:
• 1 team coordinator and responsible for legal guidance.

• 2 social workers.
• 1 psychologist.
• 1 administrative worker to deal with the public
• 1 administrative worker to head the restorative justice
service.
The Section is housed on the ground floor of the Palace of Justice
of Pamplona.
PRINCIPALITY Legislation on gender violence: Law 2/2011 of 11 March, for
OF ASTURIES Equality between Women and Men and the Eradication of
Gender Violence.
There are two Victim Support Offices, in Oviedo and Gijon.
The personnel who staff the Office shall consist of 1 psychologist
(employee) and a civil servant from the Case Management
Department.
The Offices are housed in the Palaces of Justice of Oviedo and
Gijón.
34
Spanish administration overseas

Spanish women residing overseas, who suffer gender violence along with their children,
where present, are a group with certain features that make them more vulnerable to
gender violence. Their unfamiliarity with the customs, potential linguistic barriers, the lack
of social or family support or simply the absence of the rights which they enjoy in Spain
are all circumstances that make the difficult situation they find themselves in outside
our frontiers even more serious. The commitment of public authorities to attend and
assist victims of gender violence must therefore include all citizens who reside in foreign
countries.
In this sense, the general obligation to protect Spaniards abroad is added to that of
complying with the provisions of Organic Law 1/2004, so that Law 2/2014 of 25 March on
Foreign Acts of the State, in which the then Minister of Foreign Affairs and Cooperation,
Employment and Social Security, and the Ministry of Health, Social Services and Equality
all signed the action protocol on 8 October 2015, for the assistance of Spanish women
victims of gender-based violence abroad, which aims to:
 Promote effective equality between women and men.
 Prevent and address situations of violence suffered by Spanish women who
are outside Spain and to collaborate in aiding them through the Spanish foreign
administration, offering them attention and information about their rights and the
resources they have in their country of residence.
 Develop measures intended to enable consular protection and the return of
Spanish women living abroad and their children, if there are any, who are victims
of gender violence when the situation requires this.
35
GUIDE TO THE
SYSTEM OF
ACTION AND
COORDINATION
Colaboran:
Ministerio de Asuntos Exteriores, Unión Europea y Cooperación
IN CASES OF
Dirección General de Españoles en el Exterior y de Asuntos Consulares
GENDER
VIOLENCE IN
Ministerio de Justicia
Dirección General de Relaciones con la Administración de Justicia

SPAIN
Ministerio del Interior
Secretaría de Estado de Seguridad, Gabinete de Coordinación y Estudios
JULY
2019
Ministerio de Política Territorial y Función Pública
Secretaría General de Coordinación Territorial, Subdirección General de Coordinación

de la Administración Periférica

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Cargado por

Copyright:

Formatos disponibles

GUIDE TO THE

Dirección General de Relaciones con la Administración de Justicia

Secretaría de Estado de Seguridad, Gabinete de Coordinación y Estudios

Secretaría General de Coordinación Territorial, Subdirección General de Coordinación

NIPO papel: 042190746

Catálogo de publicaciones oficiales de la Administración General del Estado

Soledad Murillo de la Vega

Rebeca Palomo Díaz

1. PRELIMINARY EXPLANATIONS ABOUT THE SPANISH TERRITORIAL SYSTEM........ 7

2. NATIONAL PUBLIC POLICY ON GENDER-BASED VIOLENCE................................... 12

2.2. National plans, strategies and protocols for action to combat gender-based

3. SYSTEM FOR ACTION, SUPPORT AND COORDINATION IN CASES OF GENDER-

3.1. Government Delegation for Gender-based Violence (DGVG in Spanish)................ 14

3.1.1. Government Delegations in the different Autonomous Communities

3.2.1. VioGén System (Integrated Supervision System for cases of Gender

3.3. Courts for Violence against Women........................................................................ 21

3.3.1. Groups of jurisdictions of Courts for Violence against Women................. 23

3.4. Public Prosecutor for Violence against Women...................................................... 24

3.5. Comprehensive Forensic Assessment Units (UVFI in Spanish)................................ 24

3.6. Victim support offices (OAV)................................................................................... 26

3.7. Free legal assistance for victims of gender-based violence..................................... 28

3.8. Responsibilities in Justice of the Autonomous Communities.................................. 29

Spanish administration overseas....................................................................................... 35

1. P RELIMINARY EXPLANATIONS ABOUT THE SPANISH

The territorial organization

Local Bodies: Spain has 8,131

Structural diagram 1: Territorial organization

The distribution of responsibilities

• Development of state-wide public policy and regulations.

• Public policies and regulations by territory.

• Measures to raise awareness for the detection and

1.3. Structures of the Spanish Government Administration (AGE) on

1.3. Structures of the Spanish Government Administration (AGE) on

MINISTRY OF THE PRESIDENCY, RELATIONS ALL MINISTRIES

Government Institute for EQUALITY UNITS (2007)

Violence against Women Y PLAN SecretaríaEstadodeIgualdad

th. e IsViaio ole

Ju ini eR

Structural diagram Coordination units against

Governmental Delegations Sub-delegations

Subdelegaciones del Gobierno

Directorate general of relations

the Department of Justice

support officesoffices Consejo Asesor

de Asistencia a las territorial organization DirecciónGeneraldeRelaciones

toxicology and and

Víctimas del Delito SubdirecciónGeneralde

Víctimas del Delito Legal

Structural diagram 4: Ministry of Justice

Prosecutor for violence

Provincial prosecutor’s office

Exclusive Compatible Specialised Compatible

MINISTRY OF THE INTERIOR

Secretary of State Sub-Secretary of

Directorate General Directorate General

Structural diagram 7: Ministry of the Interior.

2.2. National plans, strategies and protocols for action to combat

3. SYSTEM FOR ACTION, SUPPORT AND COORDINATION IN

3.1. Government Delegation for Gender-based Violence1

The Sub-Directorate General for Inter-Institutional Coordination on Gender-Based

3.1.1. Government Delegations in the different Autonomous Communities

These Units are part of the Government Delegation or Sub-delegation, respectively, or of

Their main functions include:

2.2. National plans, strategies and protocols for action to combat gender-based

3. SYSTEM FOR ACTION, SUPPORT AND COORDINATION IN CASES OF GENDER-

3.1.1. Government Delegations in the different Autonomous Communities

3.2.1. VioGén System (Integrated Supervision System for cases of Gender

3.3.1. Groups of jurisdictions of Courts for Violence against Women................. 23

1. P RELIMINARY EXPLANATIONS ABOUT THE SPANISH

1.3. Structures of the Spanish Government Administration (AGE) on

Violence against Women Y PLAN SecretaríaEstadodeIgualdad

Ju ini eR

de Asistencia a las territorial organization DirecciónGeneraldeRelaciones

Víctimas del Delito SubdirecciónGeneralde

2.2. National plans, strategies and protocols for action to combat

3. SYSTEM FOR ACTION, SUPPORT AND COORDINATION IN

3.1. Government Delegation for Gender-based Violence1

3.1.1. Government Delegations in the different Autonomous Communities

3.1.2. Resources, specialist services and rights of the victims of gender-based

– A Common Accreditation Model so that different autonomous

3.3.3. Specialization in gender violence in certain sections of the Provincial

• DECREE 165/2016 of 4 November, of the Council, creating

• RESOLUTION of 5 February 2004, of the Justice

• 1 team coordinator and responsible for legal guidance.