Presentado por

Wilson Hernández

EVIDENCIA 5: Ficha.1667891

WORKSHOP WILSON HERNANDEZ

“USING VERBS
TO BUILD
CUSTOMER
SATISFACTION
 Evidencia 5: Virtual session “Using verbs to
build customer satisfaction tools”

En todo proceso del manejo de una segunda lengua, no se puede

obviar un tema de tanta importancia como los verbos. Si un
profesional no posee un léxico enriquecido por el manejo de los
verbos en inglés, sería casi imposible que pueda expresarse en este
idioma. Para afianzar el tema mencionado, realice las siguientes
acciones:
1. La empresa “My sweet candy” produce caramelos y chicles, y
necesita conocer el grado
de satisfacción de los clientes. Ellos elaboraron una encuesta para
medir la opinión de los clientes, la cual se encuentra más adelante y
necesitan conocer el resultado de ésta. Para ello, lea los resultados
de dicha encuesta, posteriormente, simule y escriba un informe en
inglés de ello, donde utilice verbos regulares e irregulares en
pasado y presente.
RESULTS AND ANALYSIS OF CUSTOMER SATISFACTION SURVEY
Jugos del norte, in the framework of the Implementation of the
Comprehensive Management Policy HSEQ and concerned about the
continuous improvement in their processes and the procedures
applied in each of them, as well as in the satisfaction of their users,
which through of statistics allow you to measure the attention
provided, and establish mechanisms of contact with them. Based
on the foregoing, customer satisfaction surveys were conducted in
the development of public audiences for socialization and
accountability management report validity 2018, in the department
of Atlántico, were made according to the parameters established in
the procedure of the customer satisfaction survey analysis, which
resulted in the following analysis of the questions surveyed: The
people surveyed expressed a good satisfaction towards our
product, they feel comfortable with the product we offer and they
give us an improvement such as implementing new flavors, this
survey is a good tool to visualize that we are doing a good job.
2. Luego, participe en la sesión virtual exponiendo en inglés lo
realizado en el informe e indicando si el tipo de herramienta
utilizada para medir el grado de satisfacción de los clientes fue el
adecuado y el porqué.

A satisfaction survey is a study used to measure how satisfied

customers are and what level of commitment they have towards a
brand, product or service. Carrying out a satisfaction survey is
always the best way to find out what customers think. There are
many methods to do surveys, through a satisfaction survey you can
also meet dissatisfied customers and prevent them from
abandoning your brand, product or service. Thus, it will have the
tools to meet the expectations of customers and not affect the
income of the company. A satisfaction survey has to be used to
make decisions in the short, medium and long term. These are the
main objectives of a satisfaction survey:
• Know exactly what you need to improve.

• Know what the customers of your brand are saying.

• Know which are the points that most please your customers.

• Understand the needs of customers.

• Know what you can do to retain customers.

• Know if you are doing the right thing with certain strategies.

• Extend the expectations of customers.