Colombia Guia De: Turismo

H
GUIA DE
TURISMO
COLOMBIA
GU
COLOMBIA TUR
FAVA - Formación en Ambientes Virtuales de Aprendizaje SENA - Servicio Nacional de Aprendizaje

WHAT IS A TOUR GUIDE?
INTRODUCCIÓN
En nuestra primera actividad de aprendizaje (Inglés Técnico I)

se pretende desarrollar el concepto o tema de Guía de Turismo
en inglés como idioma universal de gran utilización en dicha
profesión a nivel mundial. Utilizaremos todas las herramientas
necesarias y disponibles para lograr nuestro objetivo.
Es indispensable lograr un dominio en inglés de la definición y

descripción del guía de turismo y sus diferentes clasificaciones
teniendo en cuenta su especialidad o actividad a desarrollar.
No podemos concebir un guía de turismo sin la competencia
lingüística comunicativa del llamado idioma universal.
Este material ha sido elaborado para aquellas personas que

siempre estarán en primera fila para representar a todo un país
en la entrega de hospitalidad al visitante, ustedes los futuros
guías de turismo.
GUIA DE
TURISMO
COLOMBIA
2
ESTRUCTURA DE CONTENIDOS
Introducción..................................................................................2
Mapa Conceptual............................................................................4
1. DEFINITION OR DESCRIPTION OF A TOUR GUIDE....................5
1.1. A good Tour guide....................................................................5
1.2. A bad Tour Guide......................................................................6
1.3. Skills and requirements of a Tour Guide.......................................6
2. TYPES OF TOUR GUIDES...........................................................7
2.1. Locally-based tour guides..........................................................8
2.2.Travel tour guides.....................................................................8
2.3.Travel planner...........................................................................8
3. IMPORTANCE OR ROLE OF A TOUR GUIDE................................9
3.1. Guides are representatives........................................................9
3.2. Guides promote the cultural and natural heritage........................10
Bibliografía..................................................................................11
Glosario......................................................................................12
Control de Documentos ................................................................15
3
MAPA CONCEPTUAL
4
1. DEFINITION OR DESCRIPTION OF A TOUR GUIDE
A tour guide is someone who shows visitors around an area, with the
guide using extensive local knowledge to share the area with visitors.
Tour guides are hired to help people navigate unfamiliar areas, and to
make trips special, as a good tour guide sets a positive tone for a trip and
shows people things they would not have discovered otherwise. Using a
tour guide while traveling can also be useful because tour guides are very
knowledgeable, and they can provide facts and information which help
visitors interpret and understand the places they see.
1.1. A good Tour Guide
Good guides. . .
O D
A. Are technically competent.
A G O
TOURIDE
They are well informed about
their country,
GU
the locale and the sites they
guide people through. Equally
important,
they can speak the language of
their clientele well and are easily
understood.
B. Have the discipline to be

well organized, alert, on time,
conscientious,
energetic and flexible. They
follow through on what they say
they’ll
deliver.
C. Have the personality to be outgoing, to like people and to enjoy their

work. At they same time, they can skillfully manage opposing interests in
a group setting, set limits and keep everyone on time and on task.
D. Have the judgment to gear the information they present to the interest
level of their clientele, the resourcefulness to adapt activities for varying
physical abilities, and the experience to provide alternatives when well-
laid plans go awry.
E. Have the maturity to not take things personally and to maintain
5
composure, professionalism and a high level of service even when clients

are having a bad day.
1.2. A Bad Tour Guide
Bad guides. . .
A. Lack knowledge.
B. Lack adequate language

skills, for example, having a A BADUR
really limited vocabulary or a
TO IDE
GU
heavy, difficult-to- understand
accent.
C. Are lackadaisical in their

attitude, such as being late,
appearing disinterested or
not following through on what
they offer.
D. Try too hard to be liked by

everybody, such as catering
to a small but vocal subgroup
instead of the group as a
whole, or not firmly keeping
the group on time.
E. Allow self interest to precede the interest of the group.
Are immature and unable to accurately gauge their position or their .

impact on others.
1.3 Skills and requirements of a Tour Guide
The job of a tourist guide is satisfying, exciting, and challenging. However,

there are a few special requirements that you should have in order to
be good at this. In addition to having knowledge about your locale’s
attractions, flora, fauna, society, and geography, you need to have
exemplary research skills. That is because tourists want to know more
relevant and interesting information of a site, structure, or attraction than
what is obvious or printed in a guide book
6
S
A tourist guide should:
S K I L L
AND
- Have good communication skills.
- Have an excellent knowledge of

M ENT S
places of interest, their geography,
QU I R E
unique history, politics and flora
and fauna. RE
- Have broad general knowledge.
- Have organizational skills.
- Enjoy working with people.
- Be able to control groups of

people and deal with unexpected
situations.
- Physically strong and have good

health and stamina.
- be neat and appropriately dressed at all times
- not have a criminal record
2. TYPES OF TOUR GUIDES
Some tour guides work primarily locally, focusing on providing services

to tourists by request. They may work in museums or similar locations,
or they may work with or for companies which take tourists out on day
trips of an area. Tour guides might lead visitors on tours of local religious
sites, castles, gardens, or other sites of interest, tailoring the tour for the
visitors. Locally-based tour guides are also often able to open doors which
would otherwise be closed, and their local knowledge can be helpful for
people who are unfamiliar with the culture and traditions of an area.
Other tour guides travel with their clients, guiding them to, around, and
from various locations. For example, a group of people who want to hike
in the rainforest might hire a tour guide who travels with them, guides
them through the forest while providing information and assistance, and
travels back. Tour guides of this type often work with travel agents, with
7
the agent handling the logistics of transportation, lodging, and so forth,

while the tour guide focuses on caring for the clients.
2.1. Locally-based tour guides
The destination-based tour guide jobs are

the most common type. As the name would
suggest, these guides simply stay at the same
location, often work a fairly regular shift,
and show things they are familiar with. The
benefit of this type of tour guide is that they
have a local’s knowledge of the area. They COLOM
BIA GUIA DE
TURISMO
may also have the contacts to achieve access

to locations that many would otherwise not
get to see. The downside is these guides are LOCALL
Y - BASE
usually not available all the time for advice TOUR G D
UIDES
and guidance, and they will be going to more
of the same places over and over, which might
get boring for some people.
2.2. Travel tour guide
Travel tour guide jobs involve going with a group of people. In some cases,
such as bus tours, the itinerary is all laid
out ahead of time. The guide simply goes
along to explain what is coming up next
on the trip, and what the travelers can
expect. In most cases, the guide will be
very familiar with the fixed route, having
gone on it multiple times with different
groups. This also helps provide a familiarity
with the places visited. These types of
UID E S tour guides may also work on cruise
TOUR G
TRAVEL ships, taking passengers on excursions in
different ports of call.
2.3.Travel planner.
Another type of travel tour guide job involves the tour guide actually
planning the complete itinerary. This often happens when social groups or
8
organization sponsored tours to different

places. In that case, the tour guide is
responsible for not only finding places that
will interest travelers, but also arranging
accommodations and all transportation. In
many cases, the guide may work through
DE
GUIA MO
TURIS
A
MBI
LO
CO
a third-party vendor to make all these

arrangements seamlessly.
3. IMPORTANDE OR ROL OF A TOUR GUIDE
Tourist guiding has an important and multifaceted role in contemporary

tourism. A safe and quality experience offered by a guided tour involves
the guide, tourists and the environment, and is fulfilled when all the
three components interact at the same point in space and time. The role
of guides in the tourism system distinguishes itself by its potential to
manage and orchestrate tourist experiences, enhance destination image
and implement the goals of responsible tourism. What guides present and
interpret takes effect on the way in which their customers experience a
place or attraction, understand local culture, engage in local activities and
how they behave on the spot. As front-line professionals, information-
givers and interpreters, the guides act as destination’s representatives
and „ambassadors” in the eyes of tourists. Tourist guiding is one of the
important factors of successful presentation of destinations in contemporary
tourism, affecting the resulting economic and social benefits.Para Argyle
(1996), el ocio es el conjunto de actividades que una persona realiza en
su tiempo libre, porque desea hacerlas, sin presiones externas, con el
objetivo de divertirse, entretenerse y desarrollarse a sí mismo.
Mundy (1998) y Dattilo (1998), consideran el ocio como un espacio

en el que ha de estar presente lalibre elección para el logro de una
autorrealización, como un derecho de la persona y como un mediopara la
mejora de la calidad de vida.
3.1. Guides are representatives
Guides are representative of the cities for which they are qualified and
they interpret the culture and heritage of the area. Guides help travelers
9
to understand the culture of the region and the way of life its inhabitants.
3.2. Promote the cultural and natural heritage
Tour guides promote the cultural and natural heritage and on other hand
make the visitors aware of its importance. Guide provides full information
about the features and history of the location. As the importance of places
is known by the guide, he will educate and narrates you all the local stories,
history and culture as and when the location comes. The importance is
placed on the guide’s knowledge; he will try his best to explain you in
language you know..
P O R TA NCE
IM
OF A
UIDE
TOUR G
GUIA DE
COLOMBIA TURISMO
GUIA DE
TURISMO
COLOM
BIA GUIA DE
COLOMBIA TURISMO
GUIA DE
TURISMO
COLOMBIA
10
BIBLIOGRAFÍA
http://en.wikipedia.org/wiki/Tour_guide
http://www.belgradetours.com/TOURIST%20GUIDES%20
AS%20CULTURAL%20HERITAGE%20INTERPRETERS.pdf
http://www.parksinperil.org/files/d_1_l_07_characteristics_
good_tour_guide.pdf
http://travelblog.viator.com/top-10-characteristics-of-a-
great-tour-guide/
http://www.work-for-rvers-and-campers.com/tour-guide-
tips.html
1
11
GLOSARIO
Challenging: difficult, in a way that tests your ability or
determination.
Competent: able to do something well.
Composure: calmness and control.
Conscientious: putting a lot of effort into your work.
Enhance: to improve the quality, amount or strength of

something.
Enjoy: to get pleasure from something.
Environment: the air, water and land in or on which people,

animals and plants live.
Feature: a typical quality or an important part of something; a

part of a building or of an area of land.
Forest: a large area of land covered with trees and plants,

usually larger than a wood, or the trees and plants themselves.
Guidance: help and advice about how to do something or

about how to deal with problems connected with your work,
education, or personal relationships.
Heritage: features belonging to the culture of a particular

society; such as traditions, languages or buildings, which still
exist from the past and which have a historical importance.
Helpful: willing to help, or useful.
Hike: a long walk, especially in the countryside.
12
Knowledgeable: knowing a lot.
Lackadaisical: showing little enthusiasm and effort.
Lodging: a temporary place to stay.
Outgoing: friendly and energetic and finding it easy and

enjoyable to be with others.
Port of call: a place where you stop for a short time, especially
on a journey.
Rainforest: a forest in a tropical area which receives a lot of

rain.
Resourcefulness: the ability to make decisions and act on

your own.
Requirement: something that you must do, or something you

need.
Safe: not in danger or likely to be harmed; not dangerous or

likely to cause harm.
Skills: an ability to do an activity or job well, especially because

you have practiced it.
Stamina: the physical and/or mental strength to do something

which might be difficult and which will take a long time.
Successful: achieving the results wanted or hoped for, having

achieved a lot, become popular and/or made a lot of money.
Tour Guide: someone whose job it is to show tourists around a

place and explain its history, architecture etc; someone whose
job is to help and take care of tourists on an organized vacation.
13
Trip: a journey in which you go somewhere, usually for a short

time, and come back again.GLOSARIO
Unexpected: not expected; unforeseen; surprising.
14
Control de documento
Construcción Objeto de Aprendizaje
Desarrollador de contenido Bienvenido Roy Torres Cárdenas
Experto temático
Asesor pedagógico Luis Orlando Beltrán Vargas
Producción Multimedia Sandra Carolina Durán López -
Victor Hugo Tabares Carreño
Programador Daniel Eduardo Martínez Díaz

Líder expertos temáticos José Armando Díaz Londoño
Líder línea de producción Santiago Lozada Garcés
15

Colombia Guia De: Turismo

Cargado por

Información del documento

Título original

Derechos de autor

Formatos disponibles

Compartir este documento

Compartir o incrustar documentos

Opciones para compartir

¿Le pareció útil este documento?

¿Este contenido es inapropiado?

Copyright:

Formatos disponibles

Colombia Guia De: Turismo

Cargado por

Copyright:

Formatos disponibles

H

FAVA - Formación en Ambientes Virtuales de Aprendizaje SENA - Servicio Nacional de Aprendizaje

En nuestra primera actividad de aprendizaje (Inglés Técnico I)

Es indispensable lograr un dominio en inglés de la definición y

Este material ha sido elaborado para aquellas personas que

1. DEFINITION OR DESCRIPTION OF A TOUR GUIDE....................5

1.1. A good Tour guide....................................................................5

1.2. A bad Tour Guide......................................................................6

1.3. Skills and requirements of a Tour Guide.......................................6

2. TYPES OF TOUR GUIDES...........................................................7

2.1. Locally-based tour guides..........................................................8

2.2.Travel tour guides.....................................................................8

3. IMPORTANCE OR ROLE OF A TOUR GUIDE................................9

3.1. Guides are representatives........................................................9

3.2. Guides promote the cultural and natural heritage........................10

Control de Documentos ................................................................15

1. DEFINITION OR DESCRIPTION OF A TOUR GUIDE

1.1. A good Tour Guide

B. Have the discipline to be

C. Have the personality to be outgoing, to like people and to enjoy their

E. Have the maturity to not take things personally and to maintain

composure, professionalism and a high level of service even when clients

1.2. A Bad Tour Guide

B. Lack adequate language

C. Are lackadaisical in their

D. Try too hard to be liked by

E. Allow self interest to precede the interest of the group.

Are immature and unable to accurately gauge their position or their .

1.3 Skills and requirements of a Tour Guide

The job of a tourist guide is satisfying, exciting, and challenging. However,

- Have an excellent knowledge of

- Have organizational skills.

- Enjoy working with people.

- Be able to control groups of

- Physically strong and have good

- be neat and appropriately dressed at all times

- not have a criminal record

2. TYPES OF TOUR GUIDES

Some tour guides work primarily locally, focusing on providing services

the agent handling the logistics of transportation, lodging, and so forth,

2.1. Locally-based tour guides

The destination-based tour guide jobs are

may also have the contacts to achieve access

2.2. Travel tour guide

organization sponsored tours to different

a third-party vendor to make all these

3. IMPORTANDE OR ROL OF A TOUR GUIDE

Tourist guiding has an important and multifaceted role in contemporary

Mundy (1998) y Dattilo (1998), consideran el ocio como un espacio

3.1. Guides are representatives

3.2. Promote the cultural and natural heritage

Competent: able to do something well.

Composure: calmness and control.

Conscientious: putting a lot of effort into your work.

Enhance: to improve the quality, amount or strength of

Enjoy: to get pleasure from something.

Environment: the air, water and land in or on which people,

Feature: a typical quality or an important part of something; a

Forest: a large area of land covered with trees and plants,

Guidance: help and advice about how to do something or

Heritage: features belonging to the culture of a particular

Helpful: willing to help, or useful.

Hike: a long walk, especially in the countryside.