TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D197/D198/D199/D200/D201/D202 – 004 REISSUE 04/17/2015

APPLICABLE MODEL:
LANIER – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
RICOH – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
SAVIN – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP

SUBJECT: FUSING OFFSET OCCURS

SYMPTOM:
Fusing offset occurs at the edge or center of the paper.

 The customer may report a strange odor coming from the machine.

CAUSE:
The temperature is too low at the edge or center of the paper when the paper enters the Fusing Unit.

SOLUTION:
If fusing offset occurs, do the procedure in the Flowchart starting on page 2:

 If the symptom occurs on the D200 model, apply the following modified firmware.
 Engine/Ver.1.11:03/D2025501E

If the symptom occurs on the other models, do the procedure in the Flowchart below.

Copyright  2015 RICOH Americas Corporation. All rights reserved. Page 1 of 4

Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 004 REISSUE

FLOWCHART:
Perform the following procedure if fusing offset occurs:.

continued…

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 004 REISSUE

Workaround A:
Change the paper tray setting (paper thickness setting) in User Tools to match the actual paper
thickness.
User Tools -> Tray paper setting -> page 2 -> Select tray -> Select paper thickness

Workaround B:
Change the paper tray setting in User Tools.
NOTE: There is no workaround for Thick Paper 4.
Thin paper -> Plain paper
Plain paper -> Mid thick (For g/h model, plain paper -> thick paper 1 )
NOTE: The copy speed will be reduced from 60cpm to 50cpm on the “h” model.
Mid thick -> Thick paper 1
NOTE: The copy speed will be reduced (See chart below).
Thick paper 1 -> Thick paper 2
NOTE: The copy speed will be reduced (See chart below).
Thick paper 2 -> Thick paper 3
Thick paper 3 -> Thick paper 4
NOTE: Auto duplex cannot be used (See chart below).
Postcards: Thick paper 2 -> Thick paper 3

Side effects: The following may occur, depending on the paper thickness.
- Paper curl
- Decreased productivity

Workaround C:
Increase the target fusing temperature by 5 degrees using the following SPs:
SP 1-105-003
SP 1-105-007
SP 1-105-011
SP 1-105-015

If the symptom occurs with 1200 dpi printing, also increase the target temperature by 5 degrees for
these SPs as well:
SP 1-105-107
SP 1-105-137
SP 1-105-111
Side effects: Paper curl may occur.

Workaround D:
Change the target temperature using the following SPs as shown below.
SP 1- 105-109: 145 deg  150 deg
SP 1- 105-023: 130 deg  140 deg
SP 1- 105-027: 135 deg  140 deg
SP 1- 105-141: 140 deg  145 deg
SP 1- 105-115: 120 deg  125 deg (For 1200 dpi mode)
Side effects: Paper curl may occur.

continued…

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 004 REISSUE

Workaround C’:
Increase the target fusing temperature by 5 more degrees using the following SPs:
SP 1-105-003
SP 1-105-007
SP 1-105-011
SP 1-105-015

For 1200 dpi printing:

SP 1-105-107
SP 1-105-137
SP 1-105-111
Side effects: Paper curl may occur.

Workaround D’:
Increase the target fusing temperature by 5 more degrees using the following SPs:
SP 1- 105-109: 145 deg -> 150 deg  155 deg
SP 1- 105-023: 130 deg -> 140 deg  145 deg
SP 1- 105-027: 135 deg -> 140 deg  145 deg
SP 1- 105-141: 140 deg -> 145 deg  150 deg
SP 1- 105-115: 120 deg -> 125 deg  130 deg (For 1200 dpi mode)
Side effects: Paper curl may occur.

CPM INFORMATION:

D197 D198 D199 D200 D201 D202

Plain paper 25 30 35 40 50 60
Mid-thick 25 30 35 40 50 50
Thick paper 1 25 28 28 30 30 30
Thick paper 2 18 18 18 18 18 18
Thick paper 3 18 18 18 18 18 18
Thick paper 4 18 18 18 18 18 18

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