Tiempos entre arribos Tiempo de atención canal 1 Tiempo de atención canal 2

Distribución triangular Distribución normal Distribución normal

minutos minutos minutos  1 2
a 1 media 5 media 4
2 posiciones cola infinita
b 4 desvío 2 desvío 1 de espera
c 8
A1 0.4286 Posiciones totales 3
A2 0.5714

Subsistema 1 Subsistema 2 Sistema total

ARRIBOS COLA CANAL DE ATENCIÓN INDICADORES ARRIBOS COLA CANAL DE ATENCIÓN 2 INDICADORES INDICADORES
Cliente # r1 r2 DT H D HEC1 HSC1 HE1 r3 TS1 HS1 HS1xD M1 Nc1 N1 Ns1 W1 Hi HEC2 HSC2 HE2 r4 TS2 HS2 HS2xD M2 Nc2 N2 Ns2 W2 Ns Ws

1 - - - 0.00 1 0.00 0.00 0.00 0.0682 2.02 2.02 2.02 2.02 0 0 0 2.02 2.02 2.02 2.02 2.02 0.8160 4.90 6.92 6.92 6.92 0 0 0 4.90 0 6.92
2 0.3103 0.0956 1.93 1.93 1 1.93 2.02 2.02 0.7468 6.33 8.35 8.35 8.35 0 1 1 6.42 8.35 8.35 8.35 8.35 0.3775 3.69 12.04 12.04 12.04 0 0 0 3.69 1 10.11
3 0.0995 0.3729 2.83 4.76 1 4.76 8.35 8.35 0.2803 3.84 12.19 12.19 12.19 0 1 1 7.43 12.19 12.19 12.19 12.19 0.5012 4.00 16.19 16.19 16.19 0 0 0 4.00 1 11.43
4 0.8873 0.9314 4.14 8.90 1 8.90 12.19 12.19 0.3684 4.33 16.51 16.51 16.51 0 1 1 7.62 16.51 16.51 16.51 16.51 0.2942 3.46 19.97 19.97 19.97 0 0 0 3.46 1 11.07
5 0.3986 0.1878 2.30 11.20 1 11.20 16.51 16.51 0.8552 7.12 23.63 23.63 23.63 1 1 2 12.43 23.63 23.63 23.63 23.63 0.7151 4.57 28.20 28.20 28.20 0 0 0 4.57 2 17.00
6 0.0106 0.1921 2.31 13.51 1 13.51 23.63 23.63 0.8469 7.05 30.68 30.68 30.68 1 1 2 17.16 30.68 30.68 30.68 30.68 0.8878 5.22 35.89 35.89 35.89 0 0 0 5.22 2 22.38
7 0.2646 0.5064 3.13 16.65 1 16.65 30.68 30.68 0.5380 5.19 35.87 35.87 35.87 1 1 2 19.22 35.87 35.87 35.89 35.89 0.8074 4.87 40.76 40.76 40.76 0 1 1 4.89 3 24.11
8 0.8258 0.2421 6.03 22.68 0 0.2792 3.83 35.87 2 1 3 0.3937 3.73 40.76 0 0 0 3
9 0.1153 0.3453 2.76 25.44 1 25.44 35.87 35.87 0.2414 3.60 39.47 39.47 39.47 1 1 2 14.02 39.47 39.47 40.76 40.76 0.9040 5.30 46.07 46.07 46.07 0 1 1 6.60 3 20.62
10 0.0641 0.5558 3.24 28.68 0 0.4801 4.90 39.47 2 1 3 0.3190 3.53 46.07 0 0 0 3
11 0.7902 0.2319 6.07 34.75 1 34.75 39.47 39.47 0.6170 5.60 45.06 45.06 45.06 1 1 2 10.31 45.06 45.06 46.07 46.07 0.5279 4.07 50.14 50.14 50.14 0 1 1 5.08 3 15.38
12 0.4486 0.8241 4.37 39.12 1 39.12 45.06 45.06 0.1277 2.73 47.79 47.79 47.79 1 1 2 8.66 47.79 47.79 50.14 50.14 0.4618 3.90 54.04 54.04 54.04 0 1 1 6.25 3 14.92
13 0.8078 0.4964 5.18 44.30 1 44.30 47.79 47.79 0.1271 2.72 50.51 50.51 50.51 1 1 2 6.20 50.51 50.51 54.04 54.04 0.6058 4.27 58.31 58.31 58.31 0 1 1 7.80 3 14.00
14 0.3815 0.2087 2.37 46.68 1 46.68 50.51 50.51 0.5263 5.13 55.64 55.64 55.64 1 1 2 8.96 55.64 55.64 58.31 58.31 0.3830 3.70 62.01 62.01 62.01 0 1 1 6.37 3 15.34
15 0.7594 0.4974 5.18 51.85 1 51.85 55.64 55.64 0.7419 6.30 61.94 61.94 61.94 0 1 1 10.08 61.94 61.94 62.01 62.01 0.2086 3.19 65.20 65.20 65.20 0 1 1 3.26 2 13.35
16 0.2596 0.8931 3.84 55.69 1 55.69 61.94 61.94 0.0164 0.73 62.67 62.67 62.67 0 1 1 6.98 62.67 62.67 65.20 65.20 0.1784 3.08 68.28 68.28 68.28 0 1 1 5.61 2 12.59
17 0.2106 0.0642 1.76 57.45 1 57.45 62.67 62.67 0.2553 3.68 66.35 66.35 66.35 1 1 2 8.90 66.35 66.35 68.28 68.28 0.6830 4.48 72.75 72.75 72.75 0 1 1 6.40 3 15.31
18 0.3601 0.0459 1.64 59.09 0 0.4120 4.56 66.35 2 1 3 0.2391 3.29 72.75 0 0 0 3
19 0.5875 0.7571 4.52 63.61 1 63.61 66.35 66.35 0.4784 4.89 71.24 71.24 71.24 0 1 1 7.63 71.24 71.24 72.75 72.75 0.6017 4.26 77.01 77.01 77.01 0 1 1 5.77 2 13.40
20 0.9691 0.4125 5.43 69.04 1 69.04 71.24 71.24 0.8600 7.16 78.40 78.40 78.40 0 1 1 9.36 78.40 78.40 78.40 78.40 0.5811 4.20 82.61 82.61 82.61 0 0 0 4.20 1 13.56
21 0.3027 0.9078 3.86 72.90 1 72.90 78.40 78.40 0.6000 5.51 83.91 83.91 83.91 0 1 1 11.01 83.91 83.91 83.91 83.91 0.6101 4.28 88.19 88.19 88.19 0 0 0 4.28 1 15.29
22 0.6556 0.5517 5.03 77.93 1 77.93 83.91 83.91 0.7129 6.12 90.03 90.03 90.03 1 1 2 12.10 90.03 90.03 90.03 90.03 0.3968 3.74 93.77 93.77 93.77 0 0 0 3.74 2 15.84
23 0.2389 0.4977 3.12 81.05 1 81.05 90.03 90.03 0.0233 1.02 91.05 91.05 91.05 1 1 2 10.01 91.05 91.05 93.77 93.77 0.3461 3.60 97.38 97.38 97.38 0 1 1 6.32 3 16.33
24 0.8253 0.1603 6.40 87.44 1 87.44 91.05 91.05 0.5900 5.45 96.51 96.51 96.51 1 1 2 9.06 96.51 96.51 97.38 97.38 0.6820 4.47 101.85 101.85 101.85 0 1 1 5.34 3 14.40
25 0.8389 0.3972 5.48 92.92 1 92.92 96.51 96.51 0.5165 5.08 101.59 101.59 101.59 0 1 1 8.67 101.59 101.59 101.85 101.85 0.4960 3.99 105.84 105.84 105.84 0 1 1 4.25 2 12.92
26 0.7185 0.0946 6.77 99.69 1 99.69 101.59 101.59 0.2897 3.89 105.48 105.48 105.48 0 1 1 5.79 105.48 105.48 105.84 105.84 0.1846 3.10 108.94 108.94 108.94 0 1 1 3.46 2 9.25
27 0.9825 0.5077 5.15 104.84 1 104.84 105.48 105.48 0.0296 1.23 106.71 106.71 106.71 0 1 1 1.87 106.71 106.71 108.94 108.94 0.9409 5.56 114.50 114.50 114.50 0 1 1 7.79 2 9.66
28 0.3915 0.1316 2.09 106.93 1 106.93 106.93 106.93 0.5317 5.16 112.09 112.09 112.09 0 0 0 5.16 112.09 112.09 114.50 114.50 0.1350 2.90 117.40 117.40 117.40 0 1 1 5.31 1 10.47
29 0.0758 0.4343 2.98 109.91 1 109.91 112.09 112.09 0.9997 11.80 123.89 123.89 123.89 0 1 1 13.98 123.89 123.89 123.89 123.89 0.4135 3.78 127.67 127.67 127.67 0 0 0 3.78 1 17.76
30 0.5626 0.6330 4.82 114.73 1 114.73 123.89 123.89 0.7039 6.07 129.96 129.96 129.96 0 1 1 15.24 129.96 129.96 129.96 129.96 0.2989 3.47 133.43 133.43 133.43 0 0 0 3.47 1 18.71
31 0.3912 0.9344 3.90 118.63 1 118.63 129.96 129.96 0.4657 4.83 134.79 134.79 134.79 1 1 2 16.16 134.79 134.79 134.79 134.79 0.1238 2.84 137.63 137.63 137.63 0 0 0 2.84 2 19.01
32 0.5117 0.7968 4.43 123.06 0 0.8022 6.70 134.79 2 1 3 0.7059 4.54 137.63 0 0 0 3
33 0.9731 0.3241 5.72 128.78 1 128.78 134.79 134.79 0.7828 6.56 141.35 141.35 141.35 1 1 2 12.57 141.35 141.35 141.35 141.35 0.4099 3.77 145.12 145.12 145.12 0 0 0 3.77 2 16.35
34 0.5220 0.0733 6.92 135.70 1 135.70 141.35 141.35 0.4531 4.76 146.12 146.12 146.12 0 1 1 10.42 146.12 146.12 146.12 146.12 0.2646 3.37 149.49 149.49 149.49 0 0 0 3.37 1 13.79
35 0.6323 0.1904 6.25 141.95 1 141.95 146.12 146.12 0.2104 3.39 149.51 149.51 149.51 0 1 1 7.56 149.51 149.51 149.51 149.51 0.6836 4.48 153.98 153.98 153.98 0 0 0 4.48 1 12.03
36 0.7847 0.0304 7.30 149.25 1 149.25 149.51 149.51 0.4083 4.54 154.04 154.04 154.04 0 1 1 4.79 154.04 154.04 154.04 154.04 0.6091 4.28 158.32 158.32 158.32 0 0 0 4.28 1 9.07
37 0.0632 0.0237 1.46 150.72 1 150.72 154.04 154.04 0.6422 5.73 159.77 159.77 159.77 0 1 1 9.06 159.77 159.77 159.77 159.77 0.5118 4.03 163.80 163.80 163.80 0 0 0 4.03 1 13.09
38 0.5619 0.9283 4.15 154.86 1 154.86 159.77 159.77 0.9759 8.95 168.72 168.72 168.72 0 1 1 13.86 168.72 168.72 168.72 168.72 0.7014 4.53 173.25 173.25 173.25 0 0 0 4.53 1 18.39
39 0.9235 0.5562 5.02 159.88 1 159.88 168.72 168.72 0.2623 3.73 172.45 172.45 172.45 0 1 1 12.57 172.45 172.45 173.25 173.25 0.5715 4.18 177.43 177.43 177.43 0 1 1 4.98 2 17.55
40 0.6375 0.5481 5.04 164.92 1 164.92 172.45 172.45 0.3072 3.99 176.44 176.44 176.44 1 1 2 11.53 176.44 176.44 177.43 177.43 0.0731 2.55 179.98 179.98 179.98 0 1 1 3.54 3 15.06
41 0.3428 0.5575 3.24 168.16 0 0.0120 0.48 176.44 2 1 3 0.2038 3.17 179.98 0 0 0 3
42 0.1296 0.6939 3.50 171.66 1 171.66 176.44 176.44 0.3700 4.34 180.78 180.78 180.78 1 1 2 9.12 180.78 180.78 180.78 180.78 0.8193 4.91 185.69 185.69 185.69 0 0 0 4.91 2 14.04
43 0.2353 0.8928 3.83 175.49 1 175.49 180.78 180.78 0.3978 4.48 185.26 185.26 185.26 1 1 2 9.77 185.26 185.26 185.69 185.69 0.9187 5.40 191.09 191.09 191.09 0 1 1 5.83 3 15.60
44 0.3208 0.9848 3.98 179.47 1 179.47 185.26 185.26 0.9299 7.95 193.21 193.21 193.21 1 1 2 13.75 193.21 193.21 193.21 193.21 0.3292 3.56 196.77 196.77 196.77 0 0 0 3.56 2 17.30
45 0.9847 0.8792 4.25 183.72 1 183.72 193.21 193.21 0.3793 4.39 197.60 197.60 197.60 1 1 2 13.88 197.60 197.60 197.60 197.60 0.1564 2.99 200.59 200.59 200.59 0 0 0 2.99 2 16.87
46 0.6024 0.9978 4.00 187.72 1 187.72 197.60 197.60 0.5291 5.15 202.74 202.74 202.74 1 1 2 15.02 202.74 202.74 202.74 202.74 0.5776 4.20 206.94 206.94 206.94 0 0 0 4.20 2 19.22
47 0.9567 0.2726 5.91 193.63 1 193.63 202.74 202.74 0.8960 7.52 210.26 210.26 210.26 1 1 2 16.63 210.26 210.26 210.26 210.26 0.1807 3.09 213.35 213.35 213.35 0 0 0 3.09 2 19.72
48 0.2487 0.1265 2.07 195.70 0 0.1157 2.61 210.26 2 1 3 0.2919 3.45 213.35 0 0 0 3
49 0.3815 0.9338 3.90 199.60 1 199.60 210.26 210.26 0.1644 3.05 213.31 213.31 213.31 1 1 2 13.71 213.31 213.31 213.35 213.35 0.1731 3.06 216.41 216.41 216.41 0 1 1 3.10 3 16.81
50 0.5318 0.3314 5.70 205.30 1 205.30 213.31 213.31 0.5492 5.25 218.56 218.56 218.56 1 1 2 13.26 218.56 218.56 218.56 218.56 0.1349 2.90 221.45 221.45 221.45 0 0 0 2.90 2 16.16
 Indicadores
S(n-1) ICi Media ICs

1 Longitud promedio del sistema 0.871 2.13 2.18 2.22 clientes

2 Tiempo promedio en el sistema 3.870 15.52 15.72 15.93 minutos
3 Tiempo promedio en el Subsistema 1 4.268 10.43 10.65 10.87 minutos
4 Tiempo promedio en el Subsistema 2 2.017 4.97 5.07 5.18 minutos
5 Cantidad de clientes aceptados 0.351 0.18 0.20 0.21 clientes/minuto
6 Tiempo entre ingresos 5.11 minutos
7 Cantidad de clientes rechazados 0.351 0.015 0.033 0.051 clientes/minuto

8 Probabilidad Subsistema 1 vacío 0.819 4.34% 8.60% 12.86%

9 Probabilidad Subsistema 2 vacío 0.610 55.03% 58.20% 61.37%
10 Probabilidad sistema total vacío 0.871 -0.83% 3.70% 8.23%
11 Probabilidad sistema total vacío (8)x(9) 5.01%

Cantidad de iteraciones 1000

(n-1) 999
Nivel de significación (ambas colas) 10.0%
t 1.6464
Tiempo entre arribos de clientes al sistema Tiempo de atención en el canal 1

minutos # frecuencia minutos # frecuencia

16.0% 25.0%
1.0 0 0.0% 0 0 0.0%
1.5 17 1.7% 14.0% 1 30 3.0%
2.0 25 2.5% 2 43 4.3%
20.0%
2.5 62 6.2% 12.0% 3 86 8.6%
3.0 83 8.3% 4 140 14.0%
3.5 103 10.3% 10.0% 5 213 21.3%
15.0%
4.0 119 11.9% 6 185 18.5%
4.5 140 14.0% 8.0% 7 142 14.2%
5.0 116 11.6% 8 100 10.0%
6.0% 10.0%
5.5 98 9.8% 9 46 4.6%
6.0 84 8.4% 10 11 1.1%
4.0%
6.5 71 7.1% 11 3 0.3% 5.0%
7.0 40 4.0% 12 1 0.1%
2.0%
7.5 35 3.5% 13 0 0.0%
8.0 6 0.6% 0.0% 14 0 0.0% 0.0%
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 5.5 6.0 6.5 7.0 7.5 8.0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
999 100.0% 1000 100.0%

Máximo 7.85 minutos Máximo 11.80 minutos

Mínimo 1.13 minutos Mínimo 0.10 minutos

Tiempo total en el sistema Número de clientes en el sistema

minutos # frecuencia N # frecuencia 45.0%

25.0%
0 0 0.0% 0 37 3.7%
2 0 0.0% 1 167 16.7% 40.0%
4 0 0.0% 2 407 40.7%
20.0% 35.0%
6 0 0.0% 3 361 36.1%
8 19 2.2% 4 28 2.8% 30.0%
10 48 5.6% 15.0% 5 0 0.0%
12 77 9.0% 6 0 0.0% 25.0%
14 136 15.9%
16 168 19.6% 1000 100.0% 20.0%
10.0%
18 164 19.2% 15.0%
20 122 14.3%
22 75 8.8% 5.0% Máximo 4 10.0%
24 32 3.7% Mínimo 0
5.0%
26 11 1.3% p(vacío) 3.7%
28 3 0.4% 0.0% 0.0%
30 0 0.0% 0 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 0 1 2 3 4 5 6
32 0 0.0%
34 0 0.0%
36 0 0.0%
38 0 0.0%
40 0 0.0%

855 100.0%

Máximo 27.62 minutos

Mínimo 6.34 minutos
n-1 10
p 0.10 suma de ambas colas
t[(n-1),p] 1.8125