Smart Finance

Períodos
Años Flujo de Efectivo i 5%
0 -$ 2,500,000.00 f 15%
1 $ 600,000.00 TMAR 20.750%
2 $ 600,000.00 TIR 24%
3 $ 600,000.00
4 $ 600,000.00
5 $ 600,000.00
6 $ 600,000.00
7 $ 600,000.00
8 $ 600,000.00
9 $ 600,000.00
10 $ 600,000.00
11 $ 3,500,000.00

VPN $325,156.24

$ 325,156.24
Punto de Equilibrio Costo de Oportunidad

Costo Fijo $ 300,000.00 Producción 500,000

Costo Variable por Unidad $ 250.00 Scrap 5%
Precio de Venta $ 1,000.00 Costo Promedio Scrap $ 50.00

Punto de Equilibrio 400 Costo Mensual No Calidad $ 1,250,000.00

Scrap 1%
Costo Mensual No Calidad $ 250,000.00

Costo de Oportunidad $ 1,000,000.00

mensuales

mensual
Volumen de llamadas
EJERCICIO 1 EJERCICIO 2
103 Cliente Evaluación No
98 1 7 1
98 2 8 2
99 3 6 3
110 4 7 4
105 5 10 5
88 6 9 6
106 7 10 7
100 8 10 8
100 9 6 9
108 10 6 10
92 11 10 11
96 12 7 12
100 13 7 13
105 14 10 14
93 15 9 15
103 16 9 16
97 17 10 17
100 18 10 18
97 19 9 19
107 20 7 20
92 21 9 21
103 22 6 22
100 23 7 23
100 24 7 24
95 25 6 25
94 26
101 27
101 28
104 29
97 30
90 31
95 32
93 33
106 34
82 35
98 36
75 37
102 38
93 39
111 40
100 41
107 42
108 43
91 44
85 45
108 46
94 47
123 48
120 49
92 50
93 51
83 52
98 53
85 54
93 55
96 56
118 57
106 58
91 59
107 60
96 61
96 62
104 63
117 64
112 65
117 66
103 67
96 68
103 69
93 70
103 71
116 72
96 73
107 74
124 75
92 76
103 77
98 78
110 79
98 80
105 81
91 82
85 83
102 84
94 85
107 86
90 87
103 88
90 89
95 90
97 91
105 92
105 93
90 94
108 95
108 96
105 97
112 98
114 99
109 100
102 101
92 102
105 103
93 104
108 105
86 106
98 107
111 108
102 109
114 110
88 111
87 112
102 113
101 114
93 115
101 116
95 117
97 118
86 119
99 120
97 121
75 122
95 123
77 124
98 125
113
111
105
98
97
110
119
111
109
91
101
85
95
92
85
85
116
95
85
98
112
104
83
104
94
104
90
105
98
103
98
91
122
88
128
98
112
96
94
95
84
126
100
104
113
99
120
105
113
93
86
104
100
93
113
97
88
101
96
108
97
100
88
106
106
108
97
88
113
117
97
113
102
107
118
95
97
103
92
104
99
82
89
94
106
104
92
113
108
111
96
70
101
96
97
90
99
121
99
107
114
107
70
128
106
117
78
94
100
98
102
103
112
94
100
92
97
99
101
99
109
98
89
84
88
94
106
91
101
101
109
86
95
100
95
93
91
104
98
95
91
99
102
101
97
115
90
119
110
88
100
89
98
98
84
98
102
110
100
114
117
76
92
94
95
106
89
102
95
118
114
83
97
106
EJERCICIO 2
Tiempo de
Ciclo (seg)
3.74
10.76
14.00
5.78
4.92
18.93
10.19
11.78
9.76
13.72
5.56
7.63
3.12
5.23
4.67
7.14
15.44
3.17
14.75
15.50
3.16
6.58
6.15
4.32
2.22
6.97
5.32
5.74
3.72
20.82
6.76
11.26
6.89
6.25
9.15
2.13
6.25
2.30
18.43
5.33
19.39
14.32
6.13
5.95
8.46
5.63
9.41
34.96
9.83
5.80
16.30
12.54
4.86
6.61
4.36
6.77
22.48
17.92
4.71
7.76
7.74
8.03
15.40
13.56
5.98
3.95
4.42
16.50
6.24
6.34
5.61
22.20
8.02
19.17
2.13
7.24
5.05
4.40
2.17
19.47
9.95
9.76
18.17
3.38
32.99
24.35
4.95
9.70
4.53
10.68
9.36
2.83
7.98
9.09
6.92
6.98
9.40
 4.51
8.43
12.65
2.59
3.70
15.54
7.26
6.70
4.94
5.50
3.55
9.03
9.30
6.42
13.34
9.21
1.80
2.19
11.98
6.08
4.40
3.25
11.73
11.80
24.26
12.23
20.20
5.63
 EJERCICIO
Objetivo: Clasifica los siguientes datos en la categoría correcta marcando con una "X" la
casilla correspondiente
Discretos Categorías
Datos (Atributos) Continuos (Variables)
Tiempo de entrega de un paquete
Número de botellas
Cantidad de enfermos
Diametro de pieza
Tiempo promedio de llamada
Peso de una persona
Temperatura de pieza
Número de fallas
Facturas correctas
Número de personas certificadas
Errores por persona
Litros cargados al tanque del auto
Latas de pintura compradas
Número de accidentes
Km recorridos por corredor
 EJEMPLO Tiempo consulta
Número de datos 31.2
Normal 500 media 500 32.8
desviacion estandar 15 24.2
28.1
Lognormal 500 locacion 1 22.2
escala 0.9 29.5
31.5
25.8
Binomial 500 pruebas 500 29.6
probabilidad 0.1 25.2
29.4
25.1
29.9
21.9
27.6
25.8
33.6
30.1
26.1
31.3
25.1
31.0
26.0
27.3
29.6
29.2
25.3
24.7
28.4
29.1
25.6
32.9
28.1
25.9
28.8
22.1
31.2
27.0
27.7
24.3
30.6
32.4
24.0
31.6
29.7
27.7
29.6
28.3
27.7
31.8
36.6
31.0
26.7
29.2
32.6
28.1
27.4
29.0
31.7
31.2
30.1
31.8
29.2
26.7
31.5
27.4
26.0
34.0
27.4
27.5
28.6
26.0
28.2
25.6
26.9
25.6
26.8
25.1
30.0
26.0
27.8
25.5
29.8
29.7
26.4
30.1
31.2
28.8
33.6
29.5
31.9
28.3
26.3
22.4
34.1
27.4
28.2
25.4
29.3
23.4
 Tiempos de
Mantenimiento
116.7
33.4
60.1
33.4
30.5
27.6
61.9
79.0
35.0
20.2
39.4
25.3
32.8
31.6
61.8
42.8
36.7
32.2
54.3
26.0
83.5
33.6
66.0
25.0
101.4
62.6
58.9
35.2
57.5
16.8
81.1
26.2
51.9
45.4
57.1
14.7
33.2
22.3
52.6
17.1
25.0
24.8
19.4
18.9
26.8
29.0
25.0
32.0
58.2
24.4
39.0
14.0
17.9
41.6
35.1
41.0
31.9
28.6
35.3
37.0
28.0
29.5
29.9
21.6
25.1
59.8
37.1
23.8
67.5
36.1
20.6
30.4
24.2
17.0
28.5
47.5
104.6
44.3
98.9
30.3
41.3
29.5
68.8
46.7
63.8
31.4
39.6
70.8
58.4
27.5
70.3
78.3
34.4
51.6
11.3
96.4
52.2
16.8
17.0
52.0
 Tiempo
promedio Ventas
Cliente Evaluación duración de diarias
1 91 6.3 35
llamada
2 98 2.1 24
3 83 12 23
4 90 6.3 23
5 84 6 34
6 87 8.2 22
7 82 4.5 23
8 75 8.2 30
9 61 7.8 35
10 62 6.9 22
11 69 7.3 25
12 87 12.7 26
13 94 5.5 26
14 88 5.3 21
15 60 6.2 25
16 77 6.3 23
17 70 7.9 31
18 95 3.7 20
19 73 5.3 26
20 94 7.3 32
21 88 1.3 35
22 96 7 24
23 71 5.6 32
24 93 7.3 21
25 70 5.8 30
8 31
14 21
8.4 31
11.1 33
3.5 23
7.9
5.3
5.2
1.1
3.9
7.3
5.8
3.6
8.5
2.6
4.8
 4.8
6.8
5.6
6.9
9.4
3.3
8.9
5.5
7.4
8.5
9.4
2.9
6
4.1
4.5
4.5
3.8
7.2
3.7
11.2
6.4
0.8
4.1
4.3
5.5
9.1
9.5
2.9
6.9
5.2
7.4
7.4
4.1
1.7
3.8
5.5
1.2
2.2
3.6
13.7
12.7
2.2
 1.8
5.5
3.8
7.6
6.6
4
4
3.7
8.3
3.3
5
2.2
7
5.5
1
3.8
8.7
1.6
3.5
6.4
2
0.1
5
4.7
11.5
5.9
10.8
2.5
7.1
6.5
4.6
7.8
6.1
6.4
14
3.9
6.4
9.2
5.4
5.4
7
3.8
 2.2
4.5
10.2
2.8
6.3
8.7
2.8
10.7
1.4
7
5.8
6.7
0.9
8.6
7.5
8.8
4.9
3.2
7
3.6
9.2
3.6
6.2
0.9
4.5
5.8
5.2
5.5
6.4
10.9
9.8
2.4
3.7
4.7
9.3
8.4
6.5
8.9
4.6
6.8
8.9
7.9
11.5
3
7.9
10.4
10.1
8.3
11.5
8.1
3.4
13.1
4.6
13.3
3.8
7.5
5.7
7
1.7
7.9
12.4
2.5
10.2
6.4
11
7
2.2
6.4
6.8
5.8
4.3
5.4
4.9
2.9
Muestra Estandar Op 1 Pr1 Op 1 Pr2 Op 2 Pr1 Op 2 Pr2 EJEMPLO
1 pasa pasa pasa pasa pasa
2 no pasa no pasa no pasa no pasa no pasa Parte Analista Peso
3 pasa no pasa pasa pasa pasa 1 1 11.59
4 no pasa no pasa no pasa no pasa no pasa 1 1 11.32
5 pasa pasa pasa pasa pasa 2 1 13.48
6 no pasa no pasa no pasa pasa no pasa 2 1 13.48
7 no pasa no pasa no pasa pasa pasa 3 1 12.67
8 pasa pasa pasa pasa pasa 3 1 12.4
9 pasa pasa pasa pasa pasa 4 1 12.67
10 no pasa no pasa no pasa no pasa no pasa 4 1 13.21
11 no pasa no pasa no pasa pasa no pasa 5 1 11.05
12 pasa pasa pasa pasa pasa 5 1 10.51
13 pasa pasa pasa pasa pasa 6 1 13.48
14 no pasa no pasa no pasa pasa pasa 6 1 13.48
15 pasa pasa pasa pasa pasa 7 1 13.21
16 no pasa no pasa no pasa no pasa no pasa 7 1 13.21
17 no pasa no pasa no pasa no pasa no pasa 8 1 12.67
18 pasa pasa pasa pasa pasa 8 1 12.4
19 no pasa no pasa no pasa no pasa no pasa 9 1 13.48
20 pasa pasa pasa pasa pasa 9 1 13.48
10 1 11.32
10 1 11.86
1 2 11.05
1 2 11.05
2 2 13.74
2 2 13.21
3 2 12.4
3 2 12.13
4 2 12.4
4 2 12.13
5 2 10.24
5 2 10.24
6 2 13.48
6 2 13.74
7 2 13.21
7 2 12.94
 8 2 12.13
8 2 11.86
9 2 13.48
9 2 13.21
10 2 11.05
10 2 10.78
1 3 10.78
1 3 11.05
2 3 13.74
2 3 13.48
3 3 12.4
3 3 12.4
4 3 12.4
4 3 12.4
5 3 10.51
5 3 10.78
6 3 13.48
6 3 13.74
7 3 13.21
7 3 13.21
8 3 12.4
8 3 12.4
9 3 13.74
9 3 13.74
10 3 12.67
10 3 12.4
 EJERCICIO
Parte Operador
1 A
agregar especificaciones para obtener tolerancias 1 A
LIE 10 1 A
LSE 13 2 A
2 A
2 A
3 A
3 A
3 A
4 A
4 A
4 A
5 A
5 A
5 A
6 A
6 A
6 A
7 A
7 A
7 A
8 A
8 A
8 A
9 A
9 A
9 A
10 A
10 A
10 A
1 B
1 B
1 B
2 B
2 B
 2 B
3 B
3 B
3 B
4 B
4 B
4 B
5 B
5 B
5 B
6 B
6 B
6 B
7 B
7 B
7 B
8 B
8 B
8 B
9 B
9 B
9 B
10 B
10 B
10 B
1 C
1 C
1 C
2 C
2 C
2 C
3 C
3 C
3 C
4 C
4 C
4 C
 5 C
5 C
5 C
6 C
6 C
6 C
7 C
7 C
7 C
8 C
8 C
8 C
9 C
9 C
9 C
10 C
10 C
10 C
Medición
0.29
0.41
0.64
-0.56
-0.68
-0.58
1.34
1.17
1.27
0.47
0.5
0.64
-0.8
-0.92
-0.84
0.02
-0.11
-0.21
0.59
0.75
0.66
-0.31
-0.2
-0.17
2.26
1.99
2.01
-1.36
-1.25
-1.31
0.08
0.25
0.07
-0.47
-1.22
-0.68
1.19
0.94
1.34
0.01
1.03
0.2
-0.56
-1.2
-1.28
-0.2
0.22
0.06
0.47
0.55
0.83
-0.63
0.08
-0.34
1.8
2.12
2.19
-1.68
-1.62
-1.5
0.04
-0.11
-0.15
-1.38
-1.13
-0.96
0.88
1.09
0.67
0.14
0.2
0.11
-1.46
-1.07
-1.45
-0.29
-0.67
-0.49
0.02
0.01
0.21
-0.46
-0.56
-0.49
1.77
1.45
1.87
-1.49
-1.77
-2.16
Altura Hombres Altura Mujeres Semana Método A Método B Método C Método D
Mexico Mexico
168 151 1 25 21 29 18
165 157 2 27 24 19 0
166 162 3 26 21 18 18
166 162 4 25 16 11 10
168 156 5 27 18 19 9
165 164 6 24 28 15 17
169 168 7 25 21 25 26
170 169 8 27 14 15 15
166 156 9 26 23 16 7
168 167 10 25 25 15 10
170 156 11 26 19 27 3
167 166 12 26 22 7 17
166 158 13 25 13 4 11
165 157 14 26 26 8 24
165 157 15 26 21 9 9
165 157 16 27 20 25 17
168 170 17 26 20 10 9
165 163 18 25 14 20 1
170 168 19 26 18 22 8
170 164 20 25 21 7 30
167 164 21 24 22 15 12
169 169 22 26 23 5 7
167 163 23 26 18 14 5
166 165 24 24 11 9 5
165 161 25 25 33 25 3
180 163 26 25 30 19 9
185 165 27 26 24 24 11
185 164 28 26 19 21 2
29 26 25 14 14
30 24 24 1 21
31 25 11 15 10
32 25 20 19 9
33 26 29 21 29
34 24 10 21 6
35 25 15 20 0
36 25 24 17 7
37 28 17 19 9
38 25 28 3 4
39 24 17 6 2
40 26 16 22 14
41 26 25 28 6
42 24 27 6 16
43 26 19 2 17
44 26 19 7 18
45 24 14 12 10
46 26 10 3 16
47 26 20 15 13
48 27 15 11 1
49 26 27 16 14
50 28 31 22 1
 Quejas
Quejas Antes Después de
Semana de Kaizen Kaizen
1 20 14
2 20 15
3 21 16
4 24 15
5 21 16
6 23 16
7 18 17
8 20 14
9 21 14
10 23 16
11 18 16
12 19 17
13 21 15
14 21 12
15 19 17
16 22 15
17 19 16
18 21 17
19 20 16
20 19 15
21 19 15
22 23 15
23 18 14
24 22 17
25 19 17
26 20 16
27 21 15
28 19 14
29 18 15
30 19 17
31 24 17
32 26 15
33 24 14
34 20 15
35 22 15
36 21 15
37 23 16
38 24 15
39 22 17
40 19 17
41 24 15
42 19 16
43 24 15
44 21 15
45 19 15
46 23 14
47 22 16
48 22 15
49 24 16
50 22 15
 EJEMPLO Tiempo de
Mes Agencia de venta 1 Agencia de venta 2 ciclo Turno A
1 48.58 40.20 12
2 49.92 41.71 11
3 50.59 39.70 12
4 51.26 39.87 11
5 53.44 45.90 13
6 53.68 43.05 14
7 52.61 41.38 11
8 52.53 53.48 10
9 51.48 54.55 10
10 50.73 49.04 11
11 49.71 50.02 12
12 55.00 63.05 13
13 53.90 64.31 12
14 56.14 64.92 11
15 55.02 66.22 11
16 55.81 63.56 11
17 54.69 64.83 12
18 57.12 75.01 11
19 55.98 76.51 10
20 57.45 76.88 15
21 56.30 78.42 12
22 58.44 77.74 13
23 57.27 79.30 12
24 59.75 82.35 14
14
15
15
14
14
16
Dia Semana Satisfacción al Cliente
1 1 89.0
2 1 88.0
3 1 91.0
4 1 92.0
5 2 87.0
6 2 85.0
7 2 89.0
8 2 96.0
9 3 93.0
10 3 89.0
11 3 99.0
12 3 96.0
13 4 96.0
14 4 86.0
15 4 90.0
16 4 84.0
17 5 80.0
18 5 72.0
19 5 61.0
20 5 52.0
21 6 53.0
22 6 49.0
23 6 30.0
24 6 35.0
25 7 65.0
26 7 68.0
27 7 72.0
28 7 73.0
29 8 80.0
30 8 74
31 8 85
32 8 85
33 9 89
34 9 90
35 9 91
36 9 85
37 10 89
38 10 90
39 10 95
40 10 97
41 11 94
42 11 98
43 11 98
44 11 80
45 12 77
46 12 79
47 12 88
48 12 92
49 13 96
50 13 85
51 13 93
52 13 87
53 14 92
54 14 82
55 14 86
56 14 92
57 15 88
58 15 94
59 15 95
60 15 89
 EJEMPLO EJERCICIO

Observación Tejido Cumplimiento Observación Día Nivel de Satisfacción

1 1 96 1 1 83
2 1 95 2 1 80
3 2 87 3 2 70
4 2 87 4 2 71
5 3 83 5 3 72
6 3 80 6 3 73
7 4 78 7 4 71
8 4 75 8 4 70
9 5 76 9 5 70
10 5 72 10 5 70
11 6 71 11 6 71.0
12 6 65 12 6 81
13 7 63 13 7 81
14 7 50 14 7 80
15 8 51 15 8 82
16 8 52 16 8 85
17 9 50 17 9 94
18 9 51 18 9 95
19 10 95 19 10 100
20 10 99 20 10 100
21 11 84 21 11 98
22 11 82 22 11 98
23 12 92 23 12 98
24 12 99 24 12 98
25 13 85 25 13 95
26 13 81 26 13 95
27 14 94 27 14 84
28 14 98 28 14 82
29 15 80 29 15 80
30 15 80 30 15 84
31 16 80 31 16 81
32 16 83 32 16 85
33 17 82 33 17 82
34 17 84 34 17 84
35 18 94 35 18 83
36 18 87 36 18 82
37 19 92 37 19 80
38 19 85 38 19 83
39 20 94 39 20 82
40 20 99 40 20 80
 EJERCICIO

Dato Muestra Asistencia

1 1 83
2 1 80
3 2 70
4 2 71
5 3 72
6 3 73
7 4 71
8 4 70
9 5 70
10 5 70
11 6 71.0
12 6 81
13 7 81
14 7 80
15 8 82
16 8 85
17 9 94
18 9 95
19 10 100
20 10 100
21 11 98
22 11 98
23 12 98
24 12 98
25 13 95
26 13 95
27 14 84
28 14 82
29 15 80
30 15 84
31 16 81
32 16 85
33 17 82
34 17 84
35 18 83
36 18 82
37 19 80
38 19 83
39 20 82
40 20 80
 EJEMPLO EJERCICIO
Dato Tiempo Dato Gramos
1 37.0975 1 50017.0
2 41.8373 LIE 30 2 50007.5
3 41.7283 LSE 48 3 49983.9
4 41.2261 4 50042.3
5 38.5008 5 49984.9
6 42.8565 6 50010.3
7 41.5229 7 50045.6
8 41.309 8 50067.2
9 42.8671 9 50014.9
10 37.9988 10 50021.5
11 41.5338 11 50002.6
12 42.1461 12 49998.9
13 41.1381 13 50020.4
14 38.5736 14 50042.2
15 42.7184 15 49939.3
16 43.0857 16 49987.1
17 37.1429 17 50049.8
18 42.2619 18 50002.4
19 45.1686 19 50046.0
20 37.8766 20 50003.9
21 36.6434 21 50026.1
22 42.5973 22 49972.3
23 39.1351 23 50008.5
24 36.199 24 49991.5
25 40.1673 25 50020.8
26 40.0514 26 49998.0
27 41.4567 27 49978.8
28 36.5831 28 50024.0
29 42.3421 29 50000.2
30 40.0448 30 50008.2
31 42.6573 31 50009.4
32 39.185 32 50023.5
33 39.688 33 49979.1
34 41.9651 34 50025.4
35 43.0156 35 50011.0
36 40.7603 36 50007.6
37 37.775 37 50017.9
38 38.0207 38 50043.4
39 44.4406 39 49977.2
40 40.1006 40 49949.9
41 38.1295 41 50024.5
42 40.3453 42 50031.7
43 40.515 43 50024.9
44 39.9233 44 50001.6
45 34.7757 45 50042.5
46 39.9289 46 49961.5
47 40.4507 47 50028.0
48 35.9242 48 49981.0
49 41.164 49 49989.5
50 39.6228 50 50022.2
51 42.2805 51 50025.4
52 43.2265 52 49987.1
53 41.2475 53 50023.8
54 42.9619 54 50014.8
55 40.8134 55 50027.4
56 38.505 56 50034.2
57 43.279 57 50021.2
58 38.6888 58 50017.2
59 39.8728 59 49998.0
60 41.9878 60 50003.8
61 36.2715 61 50025.2
62 38.6256 62 50032.0
63 42.0 63 49962.8
64 41.2839 64 49976.9
65 39.4876 65 49997.1
66 36.4095 66 50001.4
67 43.1825 67 49961.5
68 40.8617 68 50040.0
69 42.8645 69 50012.4
70 40.0527 70 49950.5
71 49994.7
72 50005.4
73 50030.8
74 50037.8
75 49967.2
76 49952.3
77 49996.2
78 50045.6
79 49994.2
80 49993.1
81 49986.4
82 49981.8
83 49951.4
84 50028.7
85 49974.1
86 50046.4
87 49986.3
88 49991.4
89 49972.2
90 50026.8
91 49964.8
92 49988.3
93 50016.9
94 50050.8
 95 49996.4
96 50005.1
97 49999.3
98 50002.6
99 49968.5
100 49974.3
101 49994.4
102 49982.1
103 50000.9
104 50005.0
105 49990.1
106 50031.8
107 49960.7
108 49970.1
109 49998.7
110 49987.6
111 49981.5
112 49978.4
113 49989.7
114 49975.3
115 49945.9
116 49974.0
117 49969.9
118 50037.9
119 49968.8
120 49980.6
121 50017.6
122 49981.9
123 49943.1
124 50012.2
125 49982.6
126 49972.4
127 49950.0
128 49990.1
129 50004.4
130 49976.5
131 50010.9
132 50018.0
133 49980.4
134 49987.5
135 49973.7
136 49989.9
137 50021.5
138 49964.1
139 49984.7
140 50005.4
141 50001.1
142 50044.2
143 49963.1
144 49982.1
145 49996.8
146 50020.9
147 50006.4
148 50024.1
149 50024.2
150 50071.4
151 50051.1
152 49982.0
153 49991.9
154 50054.9
155 50001.4
156 50055.4
157 49988.2
158 49942.5
159 50041.7
160 50032.8
161 50008.1
162 50001.1
163 49997.5
164 50002.2
165 50008.4
166 50008.1
167 49994.9
168 49967.9
169 50019.3
170 50027.3
171 50000.4
172 50007.5
173 49999.3
174 50010.0
175 49988.3
176 50018.7
177 50030.4
178 50025.8
179 49980.2
180 50015.8
181 50043.4
182 49969.0
183 49986.7
184 50025.5
185 50002.6
186 49975.1
187 49964.3
188 49994.6
189 50001.6
190 49994.1
191 50003.9
192 50011.6
193 50015.4
194 50001.6
195 49975.2
196 50006.4
197 50015.6
198 50057.0
199 50010.4
200 50033.6
 EJERCICIO
Dato mm
1 500.855
LIE 49950 2 499.554 LIE
LSE 50050 3 497.399 LSE
4 499.188
5 503.054
6 496.904
7 496.868
8 495.765
9 492.443
10 503.647
11 504.042
12 500.559
13 498.708
14 507.319
15 490.72
16 494.945
17 500.705
18 492.515
19 497.322
20 506.247
21 498.365
22 503.586
23 507.858
24 499.154
25 501.54
26 498.098
27 489.521
28 495.224
29 492.038
30 500.397
31 495.215
32 501.795
33 501.563
34 499.439
35 491.704
36 496.71
37 491.591
38 496.388
39 501.179
40 501.532
41 504.601
42 504.895
43 503.603
44 500.831
45 500.481
46 499.313
47 499.876
48 493.355
49 506.149
50 498.36
51 506.193
52 505.21
53 500.428
54 505.638
55 500.216
56 498.384
57 492.777
58 500.835
59 500.993
60 499.407
61 502.119
62 503.291
63 503.874
64 502.091
65 498.104
66 501.575
67 489.999
68 493.201
69 499.709
70 498.656
71 499.183
72 505.966
73 500.617
74 496.459
75 498.192
76 507.139
77 497.584
78 497.037
79 502.663
80 499.326
81 495.67
82 494.398
83 500.621
84 494.524
85 507.159
86 506.388
87 497.091
88 499.556
89 503.657
90 499.758
91 497.777
92 503.257
93 503.001
94 499.921
95 501.2
96 502.166
97 499.684
98 500.176
99 495.48
495
505
Nivel Sigma Probabilidad PPM Nivel Sigma Probabilidad PPM
Corto Plazo defecto Corto Plazo Largo Plazo Defecto Largo Plazo
6 1.97318E-09 0.002 4.5 3.39767E-06 3.40

DPMO DPO DPMO

Nivel Sigma 3.4 0.063333333 63333
Corto Plazo
Nivel Sigma 6.0 3.027379518
Largo Plazo 4.5 1.527379518
 Tiempo
Prueba Tiempo Mto RESTAURANTE
1 4.3794 LSE 4.5 8.67
2 10.1211 1.90
3 3.2081 10.70
4 1.8605 5.56
5 2.3008 8.33
6 1.4657 7.61
7 0.8787 12.81
8 5.1127 8.69
9 0.3423 5.94
10 0.825 3.50
11 0.9581 8.06
12 1.0357 16.63
13 3.2571 9.85
14 2.4547 35.03
15 0.0874 21.64
16 1.5128 12.93
17 1.1652 12.87
18 1.7271 8.91
19 0.5873 6.89
20 4.2302 7.30
21 2.3281 4.42
22 0.6894 16.84
23 0.9939 3.26
24 1.8377 7.38
25 2.3852 2.77
26 0.1257 21.22
27 2.211 15.61
28 4.4908 3.62
29 2.6242 8.74
30 2.0744 6.93
31 1.0173 7.30
32 0.1737 5.49
33 7.597 9.15
34 0.1449 7.49
35 3.0292 1.45
36 0.3274 11.26
37 0.6264 2.80
38 1.2968 7.35
39 0.3497 16.08
40 0.7439 6.56
41 0.2713 46.67
42 2.9746 2.56
43 0.2089 22.20
44 1.1383 16.49
45 5.422 4.24
46 1.394 2.27
47 0.2092 2.94
48 0.7395 5.57
49 1.5367 2.29
50 0.1593 6.12
51 2.0123 51.65
52 6.1551 6.59
53 3.0398 2.36
54 6.5 17.00
55 1.31 6.91
56 0.1406 9.95
57 3.4749 5.76
58 4.2262 5.76
59 1.5966 12.85
60 4.8773 24.31
61 1.3372 3.98
62 0.3167 7.71
63 1.4904 15.36
64 1.9863 6.48
65 1.1464 7.70
66 4.2194 4.02
67 0.501 14.71
68 0.2747 25.80
69 1.2049 5.98
70 1.1995 32.05
71 1.2583 5.74
72 1.8662 13.58
73 0.0817 9.46
74 1.3903 7.09
75 2.2247 32.78
76 1.5818 7.89
77 0.2276 2.55
78 0.5191 19.27
79 7.7332 2.95
80 2.7065 22.85
LSE 20
DPMO 3.4
DPO 0.0000034
Niveles Sigma
Corto Sigma
Nivel Plazo 6
Largo Plazo 4.50

Defectos 19
Unidades 100
Oportunidades 3

DPU 0.19
DPO 0.063333333
DPMO 63333.33333
Nivel Sigma de
Plazo de 3.027379518
Corto Sigma
Nivel
Largo Plazo 1.527379518
 EJEMPLO
Se seleccionan 15 automoviles al azar
5 automoviles cuentan con errores electronicos
2 tienen problemas en la carroceria
EJERCICIO
Se seleccionan 200 facturas
17 cuentan con errores en el timbrado
25 cuentan con errores en RFC
3 cuentan con errores en la dirección

Autos Inspeccionados 15 Facturas Inspeccionados 200

Oportunidades 2 Oportunidades 3
defectos 7 defectos 45

DPU 0.4666666667 DPU 0.225

DPO 0.2333333333 DPO 0.075
DPMO 233333.3333 DPMO 75000
2.9
EJERCICIO
Evaluación de Ingresos
Calidad Semanales
5.00 261045.80
5.00 276348.13
2.85 268521.00
3.80 272215.02
5.00 272814.77
5.00 268035.94
4.78 271236.27
5.00 272542.05
3.15 278757.52
5.00 268075.66
3.76 262097.17
3.74 275095.70
4.16 271012.49
5.00 288568.69
4.07 266727.08
4.27 262134.33
4.80 269719.40
5.00 265152.61
5.00 266139.90
4.54 267019.12
4.98 269044.52
4.93 269312.01
5.00 274951.11
4.26 268752.94
4.96 263122.77
4.36 261203.76
4.87 264288.02
4.89 270784.43
2.95 263316.60
4.26 265264.36
4.66 260238.96
3.97 266816.40
4.02 275663.44
4.27 271729.00
3.70 255132.91
4.29 275089.75
3.45 263090.43
4.23 268426.75
3.09 267176.62
4.22 291426.49
4.85 270280.66
5.00 281101.99
4.74 275458.38
3.66 289156.81
3.92 270241.15
5.00 269978.53
4.49 269512.37
5.00 267306.45
4.78 277055.11
4.09 270791.43
4.60 276631.41
4.41 263996.86
4.63 271493.80
5.00 277189.87
5.00 256709.32
4.48 277471.07
5.00 256434.99
4.48 280354.54
3.87 281951.34
3.53 259741.14
5.00 268778.70
5.00 274314.12
4.95 264184.39
5.00 266766.47
3.56 269733.71
3.94 277338.20
4.35 270346.61
5.00 263141.61
3.98 255141.26
5.00 260715.15
4.66 258755.35
4.85 280218.75
4.75 271277.44
5.00 264451.45
4.28 268104.47
3.64 277801.07
3.78 264102.45
5.00 259634.90
4.92 271523.69
4.82 262870.10
5.00 273679.97
4.69 269097.80
3.19 267672.44
4.90 263878.27
5.00 260691.51
5.00 279901.39
4.81 264616.15
5.00 268108.61
5.00 280151.99
5.00 260672.32
5.00 269916.02
3.15 274829.88
4.87 259819.48
5.00 268398.73
5.00 292551.36
1.84 280006.13
4.32 284455.83
5.00 263070.45
4.45 266664.99
4.25 272842.19
Proveedor A (días) Proveedor B (días) Material A Material B
5 6 84.2 106.7
4 5 88.5 102.2
4 4 87.9 91.5
5 6 89.0 100.8
5 5 90.5 81.9
5 5 90.4 95.6
5 5 91.3 78.7
4 5 86.8 93.7
4 7 91.2 87.5
5 6 87.8 85.2
5 4 91.0 91.8
5 6 87.2 94.7
5 6 86.5 90.9
6 7 84.4 98.3
6 5 90.3 92.2
5 5 86.9 81.5
5 7 88.2 89.2
5 4 95.8 82.0
5 6 82.0 105.4
5 6 87.8 83.8
81.7 90.5
94.5 96.7
89.4 92.2
89.5 79.4
93.6 102.4
97.2 92.2
89.2 103.5
91.3 90.4
92.1 92.0
89.4 88.2
95.3 98.3
92.1 91.8
91.6 89.5
92.9 97.8
87.5 82.8
88.1 92.0
89.1 96.4
95.5 83.1
95.3 83.2
92.1 97.5
91.5 85.3
82.9 86.2
89.3 87.8
92.9 93.9
86.9 98.2
88.1 93.2
92.5 83.0
91.7 84.4
95.1 83.4
92.8 95.3
89.0 95.2
89.2 86.8
93.5 90.8
96.3 87.8
90.7 79.2
85.0 89.3
89.9 92.3
96.5 89.6
90.7 98.9
86.1 96.9
88.8 82.8
93.6 87.3
93.4 82.0
89.9 91.2
89.5 78.8
87.1 87.8
97.3 91.7
89.1 93.8
95.4 89.3
81.2 87.8
88.3 91.8
91.2 91.6
88.6 84.0
91.6 86.8
99.8 93.6
84.3 102.5
89.2 98.8
91.1 87.5
96.6 89.2
89.7 93.0
94.9 92.8
94.3 86.7
87.4 92.5
91.0 71.8
95.4 82.0
89.3 88.1
91.8 76.8
83.6 88.2
92.4 91.0
87.0 94.9
92.3 86.1
90.9 100.3
93.5 93.4
95.3 99.7
96.6 84.3
95.9 91.0
87.0 95.8
90.0 98.3
82.5 84.8
94.5 91.9
Equipo 1 Equipo 2 Equipo 3 Equipo 4 Método A Método B Método C
44.00 46.00 57.00 73.00 5.79 6.85 5.17
45.00 45.00 64.00 74.00 7.22 7.84 6.04
42.00 38.00 57.00 68.00 8.27 8.21 6.13
49.00 44.00 70.00 69.00 8.85 9.14 6.00
42.00 57.00 58.00 66.00 7.50 8.59 4.44
50.00 54.00 55.00 66.00 8.90 8.60 7.98
45.00 46.00 66.00 67.00 7.08 6.49 6.08
41.00 46.00 63.00 77.00 9.64 6.70 5.94
40.00 43.00 64.00 73.00
42.00 42.00 63.00 68.00
43.00 48.00 62.00 77.00
50.00 46.00 70.00 76.00
46.00 41.00 62.00 65.00
40.00 44.00 63.00 71.00
46.00 48.00 69.00 78.00
45.00 38.00 67.00 71.00
42.00 43.00 64.00 78.00
41.00 60.00 56.00 78.00
45.00 52.00 57.00 80.00
41.00 58.00 61.00 70.00
Método D Transporte Costo Estrategia 1 Estrategia 2 Estrategia 3
9.91 2 $ 13,469.60 $ 232,897.61 $ 188,630.56 $ 243,762.82
9.22 3 $ 11,752.00 $ 163,001.91 $ 194,874.02 $ 248,057.79
9.80 4 $ 13,560.00 $ 281,699.61 $ 239,930.66 $ 155,870.18
10.65 1 $ 15,368.00 $ 199,491.10 $ 170,238.44 $ 203,260.78
9.75 1 $ 12,565.60 $ 217,680.38 $ 213,504.65 $ 165,992.76
9.61 3 $ 14,825.60 $ 290,236.44 $ 218,962.09 $ 170,421.60
9.62 2 $ 9,401.60
10.64 4 $ 2,892.80
4 $ 1,717.60
2 $ 6,599.20
3 $ 16,091.20
1 $ 8,678.40
2 $ 20,701.60
4 $ 15,729.60
1 $ 12,023.20
3 $ 17,447.20
2 $ 14,554.40
3 $ 5,876.00
1 $ 10,576.80
4 $ 15,277.60
1 $ 16,633.60
4 $ 10,757.60
3 $ 13,108.00
2 $ 15,187.20
 Estrategia 4
$ 219,766.96
$ 246,508.14 Estrategias de Venta
$ 306,528.82 Promedio de Venta Semanal
$ 292,863.75
$ 225,394.34 Promedio de
250000 Estrategia 1 Estrategia 2 Estrategia 3 Estrategia 4
$ 172,824.98 Venta
240000 $ 230,834.5 $ 204,356.7 $ 197,894.3 $ 243,981.2
230000
220000
210000
200000
190000
180000
Estrategia 1 Estrategia 2 Estrategia 3 Estrategia 4
 ANOVA Balanceado ANOVA Balanceado
Linea Supervisor Experiencia Equipo Calidad Observación Música
A 1 Alta 96.98 1 Banda
B 1 Alta 54.11 2 Fondo
A 2 Alta 95.98 3 Banda
B 2 Alta 96.38 4 Fondo
A 1 Baja 89.62 5 Banda
B 1 Baja 4.36 6 Fondo
A 2 Baja 110.88 7 Banda
B 2 Baja 110.87 8 Fondo
A 1 Alta 114.58
B 1 Alta 92.73
A 2 Alta 91.21
B 2 Alta 91.21
A 1 Baja 117.29
B 1 Baja 65.13
A 2 Baja 56.7
B 2 Baja 125.71
A 1 Alta 96.87
B 1 Alta 85.54
A 2 Alta 114.45
B 2 Alta 114.64
A 1 Baja 96.98
B 1 Baja 54.11
A 2 Baja 95.98
B 2 Baja 96.38
A 1 Alta 89.62
B 1 Alta 4.36
A 2 Alta 110.88
B 2 Alta 110.87
A 1 Baja 114.58
B 1 Baja 92.73
A 2 Baja 91.21
B 2 Baja 91.21
A 1 Alta 117.29
B 1 Alta 65.13
A 2 Alta 56.7
B 2 Alta 125.71
A 1 Baja 96.87
B 1 Baja 85.54
A 2 Baja 114.45
B 2 Baja 114.64
 Dias de
Ambientación Ingresos Conservadores(g) Azucar(g) Masa (g) Caducidad
Luces $ 330,339.00 60 20 100 35
Luces $ 280,127.00 120 20 100 35
Neutro $ 340,204.00 60 40 100 34
Neutro $ 310,505.00 120 40 100 44
Luces $ 297,854.00 60 20 120 34
Luces $ 256,765.00 120 20 120 52
Neutro $ 329,034.00 60 40 120 32
Neutro $ 277,432.00 120 40 120 34
60 20 100 34
120 20 100 44
60 40 100 34
120 40 100 52
60 20 120 35
120 20 120 32
60 40 120 35
120 40 120 45
60 20 100 32
120 20 100 53
60 40 100 31
120 40 100 32
60 20 120 36
120 20 120 44
60 40 120 36
120 40 120 53
60 20 100 31
120 20 100 35
60 40 100 34
120 40 100 44
60 20 120 35
120 20 120 52
60 40 120 35
120 40 120 35
 Numero
Equipo Estadio Aficionados Método Temperatura Resistencia
1 A 31320.00 A Media 9.56
2 A 30780.00 B Media 7.67
1 A 29700.00 B Media 8.87
2 A 30672.00 A Baja 9.15
1 A 28620.00 A Media 8.89
2 A 31266.00 A Media 9.76
1 A 29484.00 B Baja 8.89
2 A 58590.00 B Baja 7.45
1 A 74844.00 B Media 8.12
2 B 70146.00 A Baja 9.13
1 B 57780.00 A Baja 9.87
2 B 71712.00
1 B 74520.00
2 B 58860.00
1 B 70848.00
2 B 58698.00
1 B 54000.00
2 B 75168.00
1 C 55890.00
2 C 56430.00
3 C 46818
1 C 31050
2 C 56862
3 C 48816
1 C 32346
2 C 57564
 Dias de
Conservadores(g) Azucar(g) Masa (g) Caducidad
60 20 100 35
120 20 100 35
60 40 100 34
120 40 100 44
60 20 120 34
120 20 120 52
60 40 120 32
120 40 120 34
60 20 100 34
120 20 100 44
60 40 100 34
120 40 100 52
60 20 120 35
120 20 120 32
60 40 120 35
120 40 120 45
60 20 100 32
120 20 100 53
60 40 100 31
120 40 100 32
60 20 120 36
120 20 120 44
60 40 120 36
120 40 120 53
60 20 100 31
120 20 100 35
60 40 100 34
120 40 100 44
60 20 120 35
120 20 120 52
60 40 120 35
 Departament Errores en
Horario o procesos Empresa Producto Quejas
Matutino Finanzas 38 1 A 518
Vespertino Finanzas 65 1 B 507
Nocturno Finanzas 83 1 C 518
Matutino RH 53 2 A 820
Vespertino RH 78 2 B 507
Nocturno RH 43 2 C 345
Matutino Compras 113 3 A 388
Vespertino Compras 85 3 B 431
Nocturno Compras 123 3 C 367
Matutino IT 33
Vespertino IT 13
Nocturno IT 50
Prueba 1 Prueba 2 Prueba 3 Prueba 4
17.05 15.95 14.45 14.81
17.59 18.06 17.86 19.09
14.28 14.18 15.42 18.09
14.81 18.99 15.48 13.98
13.68 15.98 15.78 17.09
16.42 15.68 19.39 14.21
16.85 15.28 15.28 15.35
15.58 18.56 18.63 17.49
13.88 15.48 15.05 17.86
16.32 17.39 16.89 19.7
14.28 15.82 17.62 14.25
15.55 16.79 15.35 14.88
15.18 17.05 15.58 19.36
16.99 17.36 14.88 14.88
16.69 14.91 16.99 17.02
16.55 15.72 17.09 16.25
19.73 18.36 18.59 18.53
17.86 17.25 18.26 15.98
17.86 17.79 19.43 17.09
16.29 16.62 16.25 15.92
14.88 19.9 19.7 14.04
16.72 16.12 18.86 15.65
17.92 14.08 20.5 17.39
16.49 16.29 17.66 16.89
15.78 15.82 16.99 16.75
EJEMPLO
Prueba 1 Prueba 2 Prueba 3 Prueba 4 Prueba 5 Prueba 6 Prueba 7 Prueba 8
566 564 554 510 533 581 592 525
529 533 506 537 531 591 572 551
529 585 547 551 535 550 568 541
517 511 577 581 577 562 581 547
535 539 587 503 584 583 523 596
510 515 600 584 551 541 540 592
588 593 578 542 512 592 573 525
580 508 507 539 568 538 598 574
525 593 559 542 543 550 536 575
559 553 505 536 539 565 532 578
501 547 517 536 545 533 575 513
553 534 505 503 505 527 563 591
534 534 583 556 597 586 552 599
598 584 541 508 548 548 563 573
577 525 598 579 503 573 583 558
Prueba 9
546
526
575
547
509
550
525
557
589
579
571
587
587
597
508
EJEMPLO
Prueba 1
1046
1172
1797
1057
1338
1789
1452
1192
1601
1766
1221
1765
1275
1280
1315
1572
1322
1760
1568
1408
1404
1656
1129
1604
1899
1163
1862
Solicitudes Aceptaciones
1214 271
1186 369
960 344
1071 289
1169 292
1075 303
1141 296
1200 310
1148 348
960 379
1061 330
1137 306
1172 320
988 303
1144 341
1193 330
1012 285
1155 379
963 344
1002 303
1110 320
1026 303
1064 313
995 271
1127 299
1210 250
1054 275
1151 271
1190 376
957 320
Botellas Defectuosas
118
113
104
110
108
113
106
100
115
115
116
106
119
105
103
109
107
101
103
117
110
101
101
118
108
111
106
120
116
110
EJEMPLO
Defectos en Facturas
0
3
5
0
1
1
2
4
1
4
5
4
2
0
1
5
2
5
5
1
4
2
1
1
4
1
2
3
3
5
3
5
2
0
1
3
1
0
2
2
1
0
0
3
5
EJEMPLO
Comensales Quejas de servicio
47 3
60 4
56 7
58 8
46 1
46 4
57 6
40 5
51 3
50 5
59 1
40 0
48 7
50 5
45 4
45 8
45 9
55 8
57 8
52 8
43 9
41 5
46 4
58 9
44 0