Title: Hospital "Todos Se Curan" Legend

Author: Víctor Lisandro Monterroso García Θ Strong Relationship 9

Date: 27 de Agosto del 2020 Ο Moderate Relationship 3

Notes: ▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

┼┼ ┼┼ ┼┼
┼┼ ┼┼ ┼┼
┼┼ ┼┼ ┼┼ ┼┼ ┼┼
Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Direction of Improvement: Competitive Analysis
Minimize (▼), Maximize (▲), or Target (x) ▲ ▲ ▲ ▲ ▲ ▲ ▲ x x ▲ x (0=Worst, 5=Best)

Colocar una maquina expendedora en sala de

Crear línea de atención al cliente de 24 horas

especialistas para atender en toda la semana

Reducir los tiempos para poder cancelar una
Disponer de una Host (Enfermera en sala de

espera con diversos productos de consumo

farmacias para surtido de medicamentos

Nosotros Competidor 1

Desarrollar una aplicación para atender

Quality Characteristics
Colocar sillas de espera confortables y

Colocar TV y Oasis en sala de espera

Ampliar la cantidad de medicamentos

Establecer alianzas estratégicas con

(a.k.a. "Functional
Requirements" or "Hows")
Max Relationship Value in Row

Ampliar la cantidad de médicos y

Competidor 2 Competidor 3
Área de espera climatizada

requerimientos de clientes
Weight / Importance

Competidor 4 Competidor 5
Relative Weight

Competidor 1

Competidor 2

Competidor 3

Competidor 4

Competidor 5
ergonómicas

disponibles
Demanded Quality

Nosotros
espera)

(a.k.a. "Customer

masivo
Row #

Requirements" or

cita
"Whats") 0 1 2 3 4 5

1 9 11.8 2.0 Disponibilidad de días para realizar citas médicas Ο Θ 3 4 0 2 1 5

2 9 17.6 3.0 Disponibilidad de horas para realizar citas médicas Θ Θ 2 3 5 2 0 4

Disponibilidad de médicos de diferentes

3 9 5.9 1.0
especialidades Ο Θ 4 4 5 1 2 0

4 9 5.9 1.0 Cita: mantenga la fecha y la hora ▲ Ο Θ Θ 4 4 5 3 3 4

5 9 23.5 4.0 Servicio al cliente Ο Ο Θ Ο Θ ▲ ▲ Ο ▲ ▲ Ο 1 1 2 1 4 0

6 9 5.9 1.0 Existencia de medicamentos Θ Θ Θ 4 2 5 4 5 3

7 9 29.4 5.0 Sala de espera agradable Θ Θ Θ Ο 0 4 3 5 1 2

10
las quejas presentadas

recetados por nuestros

Instalar 2 Unidades de
Mejorar la comodidad

Ampliar en un 25% la
Reducir a 30 minutos
Resolver el 100% de
de las sillas actuales

Ampliar al menos en

mínimo la opción de
Orientar al 100% de

un 30% cantidad de

Suplir el 60% de los

plantilla de médicos

Mejorar la situación
Mejorar la situación
los pacientes que

cancelar una cita

nuestros clientes
Ampliar al doble

medicamentos
medicamentos
A/C nuevas

actuales

médicos
lleguen

actual

actual

Target or Limit Value

Difficulty
0 3 5 0 8 6 0 10 10 2 4
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column 9 9 9 9 9 9 9 9 9 3 9
Weight / Importance 335.3 335.3 217.6 335.3 423.5 76.5 76.5 352.9 182.4 111.8 123.5
Relative Weight 13.0 13.0 8.5 13.0 16.5 3.0 3.0 13.7 7.1 4.3 4.8 Powered by QFD Online (http://www.QFDOnline.com)
 Title: Legend

Author: Θ Strong Relationship 9

Date: Ο Moderate Relationship 3

Notes: ▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x)
Max Relationship Value in Row

Quality Characteristics
(a.k.a. "Hows")
Weight / Importance
Relative Weight
Row #

1 13.0
2 13.0
3 8.5
4 13.0
5 16.5
6 3.0
7 3.0
8 13.7
9 7.1
10 4.3
11 4.8
12
13
14
15
Demanded Quality
(a.k.a. "Whats")
335.3 Colocar sillas de espera confortables y ergonómicas
335.3 Área de espera climatizada
217.6 Disponer de una Host (Enfermera en sala de espera)
335.3 Colocar TV y Oasis en sala de espera
423.5 Crear línea de atención al cliente de 24 horas
76.5 Ampliar la cantidad de medicamentos disponibles
76.5 Reducir los tiempos para poder cancelar una cita
352.9 Desarrollar una aplicación para atender requerimientos de clientes
182.4 Ampliar la cantidad de médicos y especialistas para atender en toda la semana
Colocar una maquina expendedora en sala de espera con diversos productos de
111.8
consumo masivo
123.5 Establecer alianzas estratégicas con farmacias para surtido de medicamentos

Target or Limit Value

Difficulty
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column
Weight / Importance
Relative Weight Powered by QFD Online (http://www.QFDOnline.com)
 Title: Legend

Author: Θ Strong Relationship 9

Date: Ο Moderate Relationship 3

Notes: ▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x)
Max Relationship Value in Row

Quality Characteristics
(a.k.a. "Hows")
Weight / Importance
Relative Weight
Row #

Demanded Quality
(a.k.a. "Whats")
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Target or Limit Value

Difficulty
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column
Weight / Importance
Relative Weight Powered by QFD Online (http://www.QFDOnline.com)
 Title: Legend

Author: Θ Strong Relationship 9

Date: Ο Moderate Relationship 3

Notes: ▲ Weak Relationship 1

┼┼ Strong Positive Correlation

┼ Positive Correlation

▬ Negative Correlation

▼ Strong Negative Correlation

▼ Objective Is To Minimize

▲ Objective Is To Maximize

x Objective Is To Hit Target

Column # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Direction of Improvement:
Minimize (▼), Maximize (▲), or Target (x)
Max Relationship Value in Row

Quality Characteristics
(a.k.a. "Hows")
Weight / Importance
Relative Weight
Row #

Demanded Quality
(a.k.a. "Whats")
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Target or Limit Value

Difficulty
(0=Easy to Accomplish, 10=Extremely Difficult)
Max Relationship Value in Column
Weight / Importance
Relative Weight Powered by QFD Online (http://www.QFDOnline.com)
Template Name: Traditional House of Quality
Version: 2.0.346.0
Release Date: December 11, 2007

Updated versions of this template (along with other valuable comments and instruction regarding its
use) can be obtained at the following location:
http://www.qfdonline.com/templates/

If you have any questions, comments, requests, or suggestions regarding this template, please
submit them via the following discussion forum for this template:
http://www.qfdonline.com/templates/comments/

This template was distributed by QFD Online or one of its Template Sponsors.
Resale or redistribution of this template by entities other than QFD Online or its Template
Sponsors is strictly prohibited. Inquiries about obtaining redistribution rights to QFD Online's
templates can be submitted through the following URL:
http://www.qfdonline.com/templates/template-sponsorship/

Use of this template constitues acceptance of the terms associated with its use, including an
understanding that this template is provided "as is" with no warrantees expressed or implied by QFD
Online. For a complete list of the terms associated with the use of this template, please visit:
http://www.qfdonline.com/about/terms-of-use/