2.1.

REVISIN
DESCRIPCIN
Y ANLISIS
DE LA QUEJA
DE LA
O RECLAMACIN
QUEJA O RECLAMACIN

No.

FORMATO
MANEJO DE QUEJAS O RECLAMOS DE CLIENTES
1. DESCRIPCION
DE LA QUEJA O RECLAMACION
DES

VERSIN: 06
CDIGO: NPC-FOR01

No.

RECIBIDA POR: ______________________________________________________

FECHA:

__________________________________________________ AGENCIA: __________________________________________________________

No.

FACTURA: ___________________________________________
CLIENTE:
_________________________________________________________________________________________________________________________
PERSONA CONTACTO: ___________________________________________________________________________________________________________
TELFONO:
_______________________________________________________________________________________________________________________
DIRECCIN: _____________________________________________________________________________________________________________________
DESCRIPCIN DE LA QUEJA O RECLAMO: _________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
2. REVISION
Y ANALISIS DE LA QUEJA O RECLAMO
1.
DES
__________________________________________________________________________________________________________________________________
RECLAMACIN ASIGNADA A: _________________________________________ FECHA (D/M/A): ___________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
INVESTIGADO POR: _______________________________________________________ FECHA (D/M/A):
_______________________________________
3. DECISIN
SOBRE LA QUEJA O RECLAMO
1.
DES
DECISION/MEDIDA
RESPONSABLE
ENTERADO
EJECUTADO
OBSERVACIONES

4. RESULTADO/ CIERRE DE LA QUEJA O RECLAMO

QUEJA O RECLAMO CERRADA:
___________________

NO

SI

FECHA: