MENDAPATKAN ASUPAN PENGGUNA

TENTANG KINERJA DAN MUTU PELAYANAN

PUSKESMAS
:
 No. Dokumen
Admen/PMP/3.1.5/EP3
 No. Rev! :"
SOP
T#n$
T#n$$#
$#%% Te
Te&'(
&'( : ") Se*(
Se*(em
em'e
'e&& +"15
+"15

,#%#m#n : 1/)
Ke*#%# UPTD Pu!ke!m#!
UPTD Kend(
PUSKESMAS
KENDIT d&$.Dn# -(&#M.Ke!
 NIP.1031"+2+""5"1+""2
 NIP.1031"+2+""5"1+""2

Mend
Mend#*#*#(
#(k#
k#n
n A!u*#
!u*#n
n Pen$
Pen$$u
$un#
n# Ten(#n
n(#n$
$ Kne
Kne&#
&# d#n
d#n Mu(u
Mu(u Pe%#
Pe%##n
#n#n
#n
Pu!ke!m#! #d#%#4 !u#(u u*## un(uk mem*e&o%e4 no&m#! #(#u m#!uk#n
1.Pen$e&(#n
d#& *#!en #(#u ke%u#&$# *#!en (e&4#d#* kne&# d#n mu(u *e%##n#n #n$
(e%#4 d'e&k#n Pu!ke!m#! Kend(.
Se'#$#
Se'#$# #6u#n
#6u#n un(uk
un(uk mene&#*
mene&#*k#n
k#n %#n$k#
%#n$k#44 %#n$k#
%#n$k#44 mend#*
mend#*#(k
#(k#n
#n #!u*#n
#!u*#n
+.Tuu#n
 *en$$un# (en(#n$ kne&# d#n Mu(u Pe%##n#n Pu!ke!m#!.
Ke*u(u!#n Ke*#%# UPTD Pu!ke!m#! Kend( Nomo& ))"/ /)31.+"1..7/+"15
/)31.+"1..7/+"15
3.Ke'#k#n
(en(#n$ *enn$k#(#n mu(u
mu(u d#n kne&# d#n Mu(u Pe%##n#n Pu!ke!m#!.
).Ree&en! Meneemen mu(u *e%##n#n Pu!ke!m#! T#4un +""0.
1. A!u*#n
A!u*#n den$
den$#n
#n men$$
men$$un#
un#k#n
k#n ko(#k
ko(#k !#&#n
!#&#n :
a. Pe(u$#! mened#k#n ko(#k !#&#n.
b. Pe(u$#
Pe(u$#!! men
men#*k
#*k#n
#n #%#( (u%!
(u%! 9'o%*o
9'o%*on(
n(ke
ke&(#!
&(#! un(uk
un(uk menu%
menu%!k#
!k#n
n
#!u*#n d#& *en$$un#.
c. Pe(u$#!
Pe(u$#! menem*e%k#n
menem*e%k#n no&m#! *e&mn(##n #!u*#n d(em*#(d(em*#( dek#(
ko(#k !#&#n 'e&! (en(#n$ 6#&# *em'e&#n A!u*#n Kne&# d#n Mu(u
Pe%##n#n.
d. Pe(u$#!
Pe(u$#! mem%4
mem%4 *en$$un#
*en$$un# den$#n
den$#n (ekn! *e&4(un$
*e&4(un$#n/*e&(
#n/*e&(m'#n
m'#n$#n
$#n
5. L#n$
L#n$k#
k#48
48L#
L#n$
n$k#
k#4
4
(e&(en(u un(uk d'e& ke!em*#(#n mem'e&k#n #!u*#nn#.
/ P&o!edu& 
e. Pe(u$#! mend#(#n$ *en$$un# #n$ (e&*%4 (e&!e'u(.
f. Pe(u$#! mene%#!k#n ke*#d# *en$$un# 6#&# mem'e&k#n #!u*#nn#.
g. Pe(u$#! mem*e&!%#4k#n *en$$un# #n$ (e&*%4 un(uk men#m*#k#n
 *end#*#( / #!u*#nn#.
h. Pe(u$#!
Pe(u$#! mem*e&!%#4k
mem*e&!%#4k#n#n *en$$un#
*en$$un# un(uk mem#!ukk#n
mem#!ukk#n 4#!% #!u*#n
#!u*#n
#n$ (e%#4 d(u%!n# ke d#%#m ko(#k !#&#n.
i. Pe(u$#
Pe(u$#!! mem*e&
mem*e&!%#
!%#4k#
4k#n
n *en$$u
*en$$un#
n# un(uk
un(uk me%#ku
me%#kuk#n
k#n ke$#(#
ke$#(#n
n #(#u
 *e%##n#n %#nn#.
 MENDAPATKAN ASUPAN PENGGUNA
TENTANG KINERJA DAN MUTU PELAYANAN
PUSKESMAS Ke*#%# UPTD Pu!ke!m#!
 No. Dokumen : Admen / PMP/3.1.5/EP3 Kend(
UPTD
PUSKESMAS  No. Rev! :"
KENDIT SOP
T#n$$#% Te&'( : ") Se*(em'e& +"15 d&$.Dn# -(&#M.Ke!
 NIP.1031"+2+""5"1+""2
,#%#m#n : +/)

 j. Pe(u$#! men$um*u%k#n 4#!% #!u*#n #n$ !ud#4 d(u%! d#& *en$$un#
 *#d# !k#%# ;#k(u (e&(en(u.
k. Pe(u$#! men6#(#( 4#!% #!u*#n d#& *en$$un# (e&!e'u( *#d# o&mu%& 
k4u!u! A!u*#n Pen$$un#.
l. Pe(u$#! men$#n#%!# 4#!% #!u*#n d#& *en$$un# (e&!e'u( *#d# !k#%#
;#k(u (e&(en(u.
m. Pe(u$#! me&ek#* *e&m#!#%#4#n mu(u d#n kne&# #n$ d(emuk#n d#&
4#!% An#%!! A!u*#n *en$$un#.
n. Pe(u$#! mem*&o&(#!k#n *e&m#!#%#4#n #n$ !ud#4 d(emuk#n (e&!e'u(
den$#n men$$un#k#n *e&(m'#n$#n/*en$4(un$#n (e&(en(u.
o. Pe(u$#! menu!un &en6#n# (nd#k %#nu( 9RTL (e&k#( den$#n
 *e&m#!#%#4#n P&o&(#! #n$ d(emuk#n.
p. Pe(u$#! mend!(&'u!k#n RTL *#d# un( (e&k#( un(uk d (nd#k %#nu(.
q. Pe(u$#! me%#kuk#n ev#%u#! (nd#k %#nu( #n$ (e%#4 d %#kuk#n Un(
Te&k#(.
r. Pe(u$#! menu!un *e%#*o&#n (e&k#( (nd#k %#nu( #n$ !ud#4 d
 #%#nk#n (e&!e'u(.
s. Pe(u$#! me%#*o&k#n 4#!% #!u*#n *en$$un# d#n (nd#k%#nu( d#& RTL
#n$ #d# ke*#d# Pen#n$$un$#;#' mu(u / Ke*#%# Pu!ke!m#!.
+. A!u*#n den$#n men$$un#k#n kue!one& ke m#!#&#k#( :
#. Pe(u$#! mem*e&!#*k#n kue!one& un(uk *e%#k!#n##n *en#&n$#n
A!u*#n d#& Pen$$un#/m#!#&#k#(.
 '. Pe(u$#! me%#kuk#n *em%4#n *en$$un#/m#!#&#k#( den$#n (ekn!
 *en$4(un$#n/*e&(m'#n$#n (e&(en(u.
6. Pe(u$#! mend#(#n$ *en$$un# #n$ (e&*%4 un(uk *e%#k!#n##n
 *en#&n$#n A!u*#n Pen$$un#.
d. Pe(u$#! mem'e&k#n kue!one& ke*#d# *en$$un# #n$ (e&*%4
(e&!e'u(.
e. Pe(u$#! mem'e&k#n *ene%#!#n (en(#n$ (#(# 6#&# *en$!#n kue!one&.
. Pe(u$#! mem*e&!%#4k#n *en$$un# (e&*%4 un(uk men$! kue!one& 
(en(#n$ mu(u d#n kne&#.9<%# *en$$un# (d#k '!# mem'#6# m#k#
 *e(u$#! me%#kuk#n %#n$k#4 $ 
$. Pe(u$#! mem'#6#k#n kue!one& #!u*#n un(uk d*%4 o%e4 *en$$un#.
 MENDAPATKAN ASUPAN PENGGUNA
TENTANG KINERJA DAN MUTU PELAYANAN
PUSKESMAS Ke*#%# UPTD Pu!ke!m#!
 No. Dokumen : Admen / PMP/3.1.5/EP3 Kend(
UPTD
PUSKESMAS  No. Rev! :"
KENDIT SOP
T#n$$#% Te&'( : ") Se*(em'e& +"15 d&$.Dn# -(&#M.Ke!
 NIP.1031"+2+""5"1+""2
,#%#m#n : 3/)

4. Pe(u$#! mem*e&!%#4k#n '#$ *en$$un# un(uk mem%4 #!u*#nn#.

. Pe(u$#! mene&m# 4#!% #!u*#n 'e&u*# kue!one& #n$ (e%#4 d!
 *en$$un#.
 . Pe(u$#! men6#(#( 4#!% #!u*#n *en$$un# !e6#&# ke!e%u&u4#n den$#n
men$$un#k#n o&mu%& k4u!u! A!u*#n Pen$$un#.
k. Pe(u$#! men$#n#%!# 4#!% #!u*#n d#& *en$$un# den$#n men$$un#k#n
(ekn! #n#%!! (e&(en(u.
%. Pe(u$#! men$den(k#! *e&m#!#%#4#n mu(u d#n kne&# d#& #!u*#n
 *en$$un# #n$ (e%#4 d#n#%!!.
m. Pe(u$#! mem*&o&(#!k#n *e&m#!#%#4#n #n$ !ud#4 d*%4 *en$$un#
den$#n *e&(m'#n$#n/*e&4(un$#n (e&(en(u.
n. Pe(u$#! mem'u#( &en6#n# (nd#k %#nu( 9RTL (e&k#( den$#n *&o&(#!
 *e&m#!#%#4#n mu(u d#n kne&# d#& #!u*##n #n$ d*e&o%e4.
o. Pe(u$#! mend!(&'u!k#n RTL *#d# un( (e&k#( un(uk d (nd#k %#nu(.
 *. Pe(u$#! me%#kuk#n ev#%u#! d#& *e%#k!#n##n (nd#k %#nu( #n$
d%#kuk#n d#& un( (e&k#(.
=. Pe(u$#! menu!un *e%#*o&#n (e&k#( (nd#k %#nu( #n$ !ud#4 d
 #%#nk#n.
&. Pe(u$#! me%#*o&k#n 4#!% #!u*#n *en$$un# d#n RTL ke*#d#
Pen#n$$un$#;#' mu(u / Ke*#%# Pu!ke!m#!.
3. A!u*#n den$#n men$$un#k#n kue!one& ke *en$$un# #n$ d#(#n$ ke
Pu!ke!m#! :
#. Pe(u$#! mem*e&!#*k#n kue!one&.
 '. Pe(u$#! mem%4 *en$$un# den$#n (ekn! *en$4(un$#n/*e&(m'#n$#n (e&(en(u
6. Pe(u$#! mem'#$k#n kue!one& ke*#d# *en$$un# #n$ (e&*%4.
d. Pe(u$#! mem'e&k#n *ene%#!#n (en(#n$ (#(# 6#&# *en$!#n kue!one&.
e. Pe(u$#! mem*e&!%#4k#n *en$$un# mem'e&k#n #!u*#nn# me%#%u
kue!one& #n$ #d# 9'%# *en$$un# m#!#&#k#( (e&*%4 (d#k '!#
mem'#6# m#k# *e(u$#! me%#kuk#n %#n$k#4 .
. Pe(u$#! mem'#6#k#n kue!one& #!u*#n un(uk d*%4 o%e4 *en$$un#.
$. Pe(u$#! mem*e&!%#4k#n '#$ *en$$un# un(uk mem%4 #!u*#nn#.
 MENDAPATKAN ASUPAN PENGGUNA
TENTANG KINERJA DAN MUTU PELAYANAN
PUSKESMAS Ke*#%# UPTD Pu!ke!m#!
 No. Dokumen : Admen / PMP/3.1.5/EP3 Kend(
UPTD
PUSKESMAS  No. Rev! :"
KENDIT SOP
T#n$$#% Te&'( : ") Se*(em'e& +"15 d&$.Dn# -(&#M.Ke!
 NIP.1031"+2+""5"1+""2
,#%#m#n : )/)

4. Pe(u$#! mene&m# 4#!% #!u*#n d#& *en$$un#.

. Pe(u$#! men6#(#( 4#!% #!u*#n *en$$un# !e6#&# ke!e%u&u4#n.
 . Pe(u$#! men$#n#%!# 4#!% #!u*#n d#& *en$$un#.
k. Pe(u$#! men$den(k#! *e&m#!#%#4#n mu(u d#n kne&# d#&
 *en$$un#.
%. Pe(u$#! mem*&o&(#!k#n *e&m#!#%#4#n #n$ !ud#4 d 'u#( d#&
 *en$$un#.
m. Pe(u$#! mem'u#( &en6#n# (nd#k %#nu( (e&k#( den$#n mu(u d#n kne&# d#&
#!u*#n #n$ d*e&o%e4.
n. Pe(u$#! mend!(&'u!k#n &en6#n# (nd#k %#nu( ke !e%u&u4
Pen#n$$un$#;#' #n$ (e&k#( un(uk d (nd#k %#nu(.
o. Pe(u$#! me%#kuk#n ev#%u#! *e%#k!#n##n (nd#k%#nu( d#& #!u*#n
 *en$$un# #n$ d#(#n$ ke Pu!ke!m#!.
 *. Pe(u$#! menu!un %#*o&#n 4#!% ev#%u#! (nd#k%#nu( #n$ !ud#4
d%#k!#n#k#n o%e4 un( (e&k#(.
=. Pe(u$#! me%#*o&k#n 4#!% ev#%u#! (nd#k%#nu( ke*#d#
 *en#n$$un$#;#' mu(u #(#u ke*#%# Pu!ke!m#!.
2. D#$&#m A%& 
1. Pen#n$$un$#;#' mu(u
. Un( Te&k#( +. Pen#n$$un$#;#' u*## d#n mu(u
3. Pe%#k!#n#

7. Rek#m#n ,!(o&!

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