https://blog.hixsa.

com/posts/help-desk-y-service-desk-antecedentes-historicos

https://blog.hixsa.com/posts/help-desk-y-service-desk-tacticas-y-estrategias

https://blog.hixsa.com/posts/help-desk-y-service-desk-diferencias

https://blog.hixsa.com/posts/diferencia-entre-help-desk-y-service-desk

https://blog.hixsa.com/posts/gestion-de-servicios-basada-en-itil-que-es-primera-parte

https://blog.hixsa.com/posts/gestion-de-servicios-basada-en-itil-ciclo-de-vida-del-servicio-
segunda-parte

https://blog.hixsa.com/posts/gestion-de-servicios-basada-en-itil-por-que-itil-es-relevante-tercera-
parte

https://blog.hixsa.com/posts/principales-responsabilidades-de-la-mesa-de-servicio-de-itil

https://blog.hixsa.com/posts/que-tu-service-desk-no-sea-un-cuello-de-botella-con-agile-it

https://blog.hixsa.com/posts/como-transformar-la-mesa-de-servicio-de-ti

https://blog.hixsa.com/posts/habilidades-clave-para-el-personal-de-mesa-de-servicio

https://blog.hixsa.com/posts/5-consejos-sobre-la-mesa-de-servicio-de-ti