!"#$%&'%(!)&*+,*(-.

(/$01
CASO
+,*#.,2,&(!)&*,&*/&%*,"#.,1%
1 +,*,$%30.%(!)&*+,*(%2%1

45*!+,&'!6!(%(!)&*7*(0&'%('0

(898:*(;<;=>?@A*B;<CD8*@BEF8<8*C>*18>G*18<@=>?*<H%>;E8*I38=FCJ;>8KA*F;L8=F8*<CJ
%JG*#C>C<M:N*OC=GC>CFEC>GC*8J*P=@O;*(;<;=>?@A*<C<EF8<;*8*J8*CJ8B;=8FEQ>*<C*9E>;:
R*F898:5

!>S;=L8>GCT*%<CJE>8*3C>CEG*E*.;ED5
************.C:O;>:8BJC*<CJ*1C=9EFE;*<C*#=C9C>FEQ>*<C*.EC:D;:*$8B;=8JC:*<CJ
************P=@O;*(;<;=>?@5
************%9E>D@<8*U8ELC*(;<;=>?@*:V>A*WXYYW*18>G*18<@=>?*<H%>;E8
************'CJT*Z[X*4X[*\[\N*68]T*Z[X*Z4W*X\\N*,^L8EJT*85BC>CEG_F;<;=>E@5C:

\5*0.!P,&*+,*$%*!&',.2,&(!)&

***,J*1C=9EFE;*<C*#=C9C>FEQ>*<CJ*P=@O;*(;<;=>?@A*C>*F@LOJELEC>G;*<C*J8*$CR
[4V4ZZ`*<C*#=C9C>FEQ>*<C*.EC:D;:*$8B;=8JC:*I8=G?F@J;*a5YK*R*<CJ*.+*[ZV4ZZY*<CJ
.CDJ8LC>G;*<C*1C=9EFE;:*<C*#=C9C>FEQ>*I8=G?F@J;:*<CJ*[*8J*`KA*R*b8BEC><;*=C8JE^
c8<;*J8*E<C>GESEF8FEQ>*R*C98J@8FEQ>*<C*=EC:D;:*GC>EC><;*C>*F@C>G8*J;:*8:OCFG;:
=CJ8FE;>8<;:*F;>*J8*:CD@=E<8<A*J8*bEDEC>C*R*J8*C=D;>;L?8A*<8*@>*O8:;*Ld:*R*:C
OJ8>GC8*E>EFE8JLC>GC*J8*E<C>GESEF8FEQ>*<C*J;:*=EC:D;:*O:EF;:;FE8JC:*C>*(898:*(;^
<;=>?@5
***,:GC*OJ8>GC8LEC>G;*F;E>FE<C*F;>*@>*F8LBE;*<C*+CJCD8<;:*<C*#=C9C>FEQ>*C>*CJ
(;LEGe*<C*1CD@=E<8<*R*18J@<*I(11K5*,>*CJ*:C>;*<C*<EFb;*(;LEGeA*R*8*G=89e:*<CJ*8:C^
:;=*C>*L8GC=E8*<C*:8J@<*J8B;=8J*<C*((00A*:E><EF8G;*L8R;=EG8=E;*C>*CJ*(;LEGe*<C
,LO=C:8A*:C*B8=8f8*J8*O;:EBEJE<8<*<C*=C8JEc8=*J8*C98J@8FEQ>*<C*=EC:D;:*O:EF;:;FE8JC:
@GEJEc8><;*CJ*LeG;<;*!1'%1^\4*I(;#:;gK5
***,J*1C=9EFE;*<C*#=C9C>FEQ>*C]O=C:8*:@*8F@C=<;*C>*@GEJEc8=*<EFb;*LeG;<;*O8=8*=C8^
JEc8=*J8*C98J@8FEQ>A*R*8*OCGEFEQ>*<CJ*(11*8:?*J;*L8>ESEC:G8*8*J8*+E=CFFEQ>*<C*(898:
(;<;=>?@A*;BGC>EC><;*@>8*=C:O@C:G8*L@R*S89;=8BJC5*$;:*GeF>EF;:*<C*!1'%1*:C*=C^
h>C>*F;>*J8*+E=CFFEQ>*<C*J8*CLO=C:8*R*F;>*CJ*(11*O8=8*C]OJEF8=*J8:*F8=8FGC=?:GEF8:
GeF>EF8:*<CJ*LeG;<;*R*:@*S;=L8*<C*8OJEF8FEQ>5
***%*O8=GE=*<C*C:GC*L;LC>G;A*(898:*(;<;=>?@*SE=L8*F;>*!1'%1*@>*<;F@LC>G;*F;L^
O=;LCGEe><;:C*8*=C8JEc8=*J8*C98J@8FEQ>*RA*J;*Ld:*ELO;=G8>GCA*8*8OJEF8=*LC<E<8:
O=C9C>GE98:*C>*S@>FEQ>*<C*J;:*=C:@JG8<;:*;BGC>E<;:5
 30 experIencIas en InterVencIón psIcosocIal

[5*(0&',i'0*7*%&',(,+,&',1

***,J*F;JCFGE9;*<C:GE>8G8=E;*<C*J8*E>GC=9C>FEQ>*C:*J8*OJ8>GEJJ8*<C*(898:*(;<;=>?@A*@>8
B;<CD8*<CJ*P=@O;*(;<;=>?@*<C:GE>8<8*8*J8*CJ8B;=8FEQ>*<C*F898:A*F;>*@>*>hLC=;*<C
\XW*G=8B8f8<;=C:A*J;*j@C*=CO=C:C>G8*8O=;]EL8<8LC>GC*@>*[`k*<CJ*G;G8J*<CJ*P=@O;5
$8*L8R;=?8*<C*J;:*G=8B8f8<;=C:*:;>*b;LB=C:A*;OC=8=E;:*<C*O=;<@FFEQ>*<E=CFG8N*G=8^
B8f8>*8*<;:*G@=>;:A*<C*L8l8>8*R*G8=<CA*F;>*b;=8=E;*F;>GE>@8<;5*$8*F;>G=8G8FEQ>*C:
E><CSE>E<8*R*J8*8>GEDmC<8<*LC<E8*<C*J8*OJ8>GEJJ8*C:*8JG85
***#;=*<CFE:EQ>*<C*G;<8:*J8:*CLO=C:8:*OC=GC>CFEC>GC:*8J*P=@O;*I(;<;=>?@A*15%5A
$CD8=E:A15$5A*.8EL8GA15%5A*3;<CD8:*3EJB8E>8:A15%5*R*(CJJC=:*1F8J8*+CEA15%5K*:C*8F;=<Q
J8*F;>:GEG@FEQ>*<C*@>*1C=9EFE;*<C*#=C9C>FEQ>*"8>F;L@>8<;*C>G=C*<EFb8:*CLO=C:8:
R8*j@C*OC=GC>CFC>*8J*LE:L;*:CFG;=*O=;<@FGE9;*R*D=@O;*CLO=C:8=E8JA*G8J*F;L;*C:Gd
O=C9E:G;*C>*CJ*8=G?F@J;*\4*<CJ*.+*[ZV4ZZY5
***,J*1C=9EFE;*<C*#=C9C>FEQ>*"8>F;L@>8<;*I1#"K*8:@LC*F;L;*O=;OE8:*J8:*C:OCFE8^
JE<8<C:*<C*1CD@=E<8<*C>*CJ*'=8B8f;A*nEDEC>C*!><@:G=E8J*R*,=D;>;L?8*R*#:EF;:;FE;J;^
D?8*%OJEF8<8A*R*F;>FEC=G8*C]GC=>8LC>GC*J8*2EDEJ8>FE8*<C*J8*18J@<5
***$;:*=CF@=:;:*b@L8>;:*8*>E9CJ*GeF>EF;*:;>*J;:*j@C*:C*C]O=C:8>*C>*J8*SED@=8*[5
(8BC*:Cl8J8=*j@C*C>*F8<8*FC>G=;*<C*G=8B8f;*<C*J8:*FE>F;*CLO=C:8:*<CJ*P=@O;*:C

recurSo HuManoS

1 Técnico
nivel superior

Servicio Prevención
MancoMunado

3 Técnicos
nivel intermedio

Z*(;;=<E>8<;=C: \*(;;=<E>8<;=C:*4a*(;;=<E>8<;=C: \*(;;=<E>8<;=C: 4*(;;=<E>8<;=

***#=C9C>FEQ> ***#=C9C>FEQ>#=C9C>FEQ> ***#=C9C>FEQ> **#=C9C>FEQ>

6ED@=8*[5*.CF@=:;:*b@L8>;:*<CJ*1C=9EFE;*<C*#=C9C>FEQ>*"8>F;L@>8<;5

(%10*4 <E:O;>C*<C*J8*SED@=8*<CJ*(;;=<E>8<;=*<C*#=C9C>FEQ>A*j@C*C:*J8*OC=:;>8*<C*F;>G8FG;
F;>*J;:*GeF>EF;:*<CJ*1#5*%<CLd:*:C*<8*J8*FE=F@>:G8>FE8*<C*j@C*C>*(898:*(;<;=>?@*:C
C>F@C>G=8*@BEF8<;*S?:EF8LC>GC*CJ*1C=9EFE;*<C*#=C9C>FEQ>5
Del DIagnóstIco Del proBleMa a la accIón 31

***#;=*J;*j@C*:C*=CSEC=C*8*J8*=CO=C:C>G8FEQ>*<C*J;:*G=8B8f8<;=C:A*C>*J8*SED@=8*a*:C
L@C:G=8*C>*j@e*CLO=C:8:*<CJ*D=@O;A*C>*S@>FEQ>*<CJ*G8L8l;*<C*J8*OJ8>GEJJ8A*:C*<E:O;^
>C*<C*(;LEGe*<C*1CD@=E<8<*R*18J@<*;*<C*+CJCD8<;:*<C*#=C9C>FEQ>*I+#K5

recurSo HuManoS

cavaS codorniu - cavaS rondeL - codorniu Bcn raiMaT coMerciaL

***(;LEGe*<C *+CJCD8<;: ***(;LEGe*<C *+CJCD8<;: **+CJCD8<;

1CD@=E<8<*R*18J@< <C*#=C9C>FEQ> 1CD@=E<8<*R*18J@< <C*#=C9C>FEQ> <C*#=C9C>FEQ>

6ED@=8*a5*.CO=C:C>G8FEQ>*<C*J;:*G=8B8f8<;=C:*C>*L8GC=E8*<C*:8J@<*J8B;=8J*C>*CJ*P=@^
O;*(;<;=>?@5

***+@=8>GC*CJ*LC:*<C*f@JE;*<C*\WW\*:C*E>EFE8*CJ*O=;RCFG;*<C*C98J@8FEQ>*<C*=EC:D;:
O:EF;:;FE8JC:*C>*(898:*(;<;=>?@5*,:*J8*O=ELC=8*CG8O8*<C*@>*J8=D;*O=;FC:;A*j@C
CLOECc8*O;=*CJ*8F@C=<;*G;G8J*C>*CJ*:C>;*<CJ*(;LEGe*<C*1CD@=E<8<*R*18J@<*O=ELC=;A*R
F;>*J8*+E=CFFEQ>*<CJ*FC>G=;*<C:O@e:A*:;B=C*CJ*LeG;<;*8*@GEJEc8=*R*J8*O;:GC=E;=*<C:ED^
>8FEQ>*<C*@>*P=@O;*<C*'=8B8f;*F=C8<;*o8<*b;Fp*O8=8*JE<C=8=*CJ*O=;RCFG;5
***,>*<EFb;*D=@O;*:C*E>FJ@RC>*J;:*=CO=C:C>G8>GC:*<C*J;:*G=8B8f8<;=C:*<C*((00*R*<C
/P'A*CJ*.C:O;>:8BJC*<CJ*1C=9EFE;*<C*#=C9C>FEQ>*R*@>*=CO=C:C>G8>GC*<C*J8*+E=CFFEQ>
<C*J8*CLO=C:85
***,J*P=@O;*<C*'=8B8f;A*:ECLO=C*F;>*CJ*8F;LO8l8LEC>G;*<C*J;:*GeF>EF;:*<C*!1'%1A
E>EFE8*J8*:CD@><8*CG8O8*C>*;FG@B=C*<C*\WW\A*<C:8==;JJd><;:C*J8:*:ED@EC>GC:*S8:C:T
***q* *+CSE>EFEQ>*<CJ*8JF8>FC*<C*J8*C98J@8FEQ>T*@>E<8<C:*<C*8>dJE:E:5
***q* *%<8OG8FEQ>*<CJ*F@C:GE;>8=E;*8*J8*=C8JE<8<*<C*(898:*(;<;=>?@T*O=C:C=98FEQ>
******<CJ*8>;>EL8G;5
***q* *+E:Cl;*<C*J8*S;=L8*<C*<E:G=EB@FEQ>A*=C:O@C:G8*R*=CF;DE<8T*O=C:C=98=*F;>SE<C>^
******FE8JE<8<*R*D8=8>GEc8=*O8=GEFEO8FEQ>5
***q* *,<EFEQ>*<CJ*L8GC=E8J*R*=C@>EQ>*E>S;=L8GE98T*:C:EQ>*O8=8*G;<;:*J;:*G=8B8f8^
******<;=C:5
***q* *,>G=CD8*R*=CF;DE<8*<CJ*F@C:GE;>8=E;T*J8*C>G=CD8*C>*:C:EQ>*E>S;=L8GE98*R*J8*=CF;^
******DE<8*C>*@=>8:*O8=8*O=C:C=98=*CJ*8>;>EL8G;5 (%10
 32 experIencIas en InterVencIón psIcosocIal

****q* *!>S;=L8GEc8FEQ>*<C*<8G;:T*8*F8=D;*<C*@>8*C>GE<8<*C]GC=>8A*F;>*F;:GC*8*J8*CL^
*******O=C:8A*O8=8*8:CD@=8=*J8*F;>SE<C>FE8JE<8<5
****q* *%>dJE:E:*<C*<8G;:T*=C8JEc8<;*O;=*J;:*GeF>EF;:*<C*!1'%15
****+C>G=;*<CJ*F;>GC]G;*LCG;<;JQDEF;*@GEJEc8<;A*<E:O;>C=*<C*J;:*=C:@JG8<;:*F@8>^
GEG8GE9;:*<CJ*F@C:GE;>8=E;*>;*O=;O;=FE;>8*8h>*G;<8*J8*E>S;=L8FEQ>*>CFC:8=E8*O8=8
ELOJCLC>G8=*8FFE;>C:*O=C9C>GE98:*F;>F=CG8:5*#;=*CJJ;A*F;>*J;:*<8G;:*;BGC>E<;:
:C*F;>GE>h8*CJ*O=;FC:;*<C*E>GC=9C>FEQ>A*j@C*:C*<C:F=EBC*C>*J;:*:ED@EC>GC:*8O8=^
G8<;:5

a5*03U,'!201

***%*O8=GE=*<C*C:GC*L;LC>G;A*8*F;=G;*OJ8c;*:C*OJ8>GC8>*F;L;*;BfCGE9;:*DC>C=8JC:*CJ
8>dJE:E:*C*E>GC=O=CG8FEQ>*<C*J;:*=C:@JG8<;:*<CJ*F@C:GE;>8=E;N*8*LC<E;*OJ8c;A*J8*O=;^
O@C:G8A*O=E;=Ec8FEQ>*R*8O=;B8FEQ>*<C*LC<E<8:*O=C9C>GE98:5
***,J*P=@O;*<C*'=8B8f;*=C:@LEQ*J8:*>CFC:E<8<C:*<C*LCf;=8*C>*FE>F;*;BfCGE9;:*I9C=
G8BJ8*XKA*j@C*8B;=<8>*<ESC=C>GC:*d=C8:*<C*J8:*F;><EFE;>C:*O:EF;:;FE8JC:*<C*G=8B8f;5
+C>G=;*<CJ*F8JC><8=E;*<C*8OJEF8FEQ>*<C*LC<E<8:A*CJ*O=ELC=*;BfCGE9;*C:OCF?SEF;*<C
J8*E>GC=9C>FEQ>*C:*,>=Ej@CFC=*CJ*G=8B8f;A*R8*j@C*CJ*;=EDC>*<C*J8*C]O;:EFEQ>*:;>*J;:
G=8B8f;:*=COCGEGE9;:*R*L;>QG;>;:A*F;>*C:F8:;*L8=DC>*<C*8@G;>;L?8*R*F;>*O;F8:
O;:EBEJE<8<C:*<C*8OJEF8=*J8:*O=;OE8:*b8BEJE<8<C:*R*F;>;FELEC>G;:*R*<C*8O=C><C=*F;^
:8:*>@C98:5*,:*C>*C:GC*;BfCGE9;*C>*CJ*j@C*:C*FC>G=8*J8*E>GC=9C>FEQ>*<C:F=EG8*C>*C:GC
GC]G;5
***n8R*j@C*F;>F=CG8=*J8:*LC<E<8:*O=C9C>GE98:*<C:GE>8<8:*8*CJELE>8=*;*=C<@FE=*J8
C]O;:EFEQ>*8*J8*B8f8*E>SJ@C>FE8*F;>*=CJ8FEQ>*8*J8:*O=;OE8:*G8=C8:*;*J8:*<C*J8*:CFFEQ>
<C*G=8B8f;A*J8:*B8f8:*O;:EBEJE<8<C:*<C*<C:8==;JJ;*C>*CJ*G=8B8f;A*J8:*8JG8:*C]EDC>FE8:
:C>:;=E8JC:*R*CJ*8JG;*F;>SJEFG;*<C*=;J5

`5*"%.(0*',).!(0

***!1'%1^\4*I(;#:;gK*C:*@>8*8<8OG8FEQ>*8*J8*=C8JE<8<*C:O8l;J8*<CJ*(@C:GE;>8=E;
#:EF;:;FE8J*<C*(;OC>b8DC>A*<C:8==;JJ8<;*O;=*CJ*!>:GEG@G;*<C*18J@<*$8B;=8J*<C*+E>8^
L8=F85*!<C>GESEF8*R*LE<C*J8*C]O;:EFEQ>*8*F;><EFE;>C:*<C*G=8B8f;*R*:@*;=D8>Ec8FEQ>A
j@C*8@LC>GC>*J8*O=;B8BEJE<8<*<C*8JGC=8=*CJ*C:G8<;*<C*:8J@<*<C*J;:*G=8B8f8<;=C:5*$8
8<8OG8FEQ>*<C*<EFb;*LeG;<;*C>*,:O8l8*S@C*JE<C=8<8*O;=*!1'%15
***,J*=CSC=C>GC*GCQ=EF;*<C*C:GC*E>:G=@LC>G;*:;>A*Bd:EF8LC>GCA*J;:*L;<CJ;:*<C*C:G=e:
+CL8><8:^F;>G=;J^8O;R;*:;FE8J*R*,:S@C=c;^.CF;LOC>:8*Ir8=8:CsA*4ZYYN*U;b>:;>
R*n8JJA*4ZXXN*1ECD=E:GA4ZZ`K5*%*O8=GE=*<C*CJJ;:*:C*O@C<C>*8D=@O8=*C>*F@8G=;*D=8><C:
d=C8:*J8:*<ELC>:E;>C:*<C*J8*;=D8>Ec8FEQ>*<CJ*G=8B8f;*R*:@:*F;><EFE;>C:A*j@C*8SCFG8>
8*J8*:8J@<*<C*J;:*G=8B8f8<;=C:T
***q* *,]EDC>FE8:*O:EF;JQDEF8:*<CJ*G=8B8f;
***q* *(;>G=;J*:;B=C*J;:*F;>GC>E<;:*R*J8:*F;><EFE;>C:*<C*G=8B8f;
***q* *%O;R;*:;FE8J
(%10*4
***q* *(;LOC>:8FE;>C:*<CJ*G=8B8f;
Del DIagnóstIco Del proBleMa a la accIón 33

**,J*LeG;<;*E<C>GESEF8*R*LE<C*\4*<ELC>:E;>C:*j@C*S;=L8>*O8=GC*<C*J;:*F@8G=;*D=@^
O;:*8>GC:*LC>FE;>8<;:5
**(8BC*=C:Cl8=*j@C*CJ*L8>@8J*<C*C:GC*LeG;<;*E>FJ@RC*>;*:QJ;*@>*F@C:GE;>8=E;
O8=8*C98J@8=*=EC:D;*O:EF;:;FE8JA*:E>;*G;<8*@>8*D@?8*LCG;<;JQDEF8*O8=8*E>GC=9C>E=
C>*C:GC*dLBEG;T*<C:<C*CJ*8F@C=<;*:;B=C*J8:*F;><EFE;>C:*>CFC:8=E8:*O8=8*E>EFE8=*J8
C98J@8FEQ>*<CJ*=EC:D;A*b8:G8*CJ*:CD@ELEC>G;*<C*J8*CSEF8FE8*<C*J8:*LC<E<8:*O=C9C>GE98:
ELOJCLC>G8<8:5*,>*C:GC*F8:;*:C*b8>*:CD@E<;*J8:*<E:GE>G8:*S8:C:*<CJ*=CF;==E<;A*J;*j@C
:@O;>C*@>*C>S;j@C*LCG;<;JQDEF;*<CGC=LE>8<;A*B8:8<;*C>*J8*O8=GEFEO8FEQ>*8FGE98
<C*J;:*G=8B8f8<;=C:*C>*G;<8:*J8:*CG8O8:*<CJ*O=;FC:;A*R*;=EC>G8<;*8*@>8*8FFEQ>*O=C^
9C>GE98*F;>F=CG8*R*CSEF8c5

t5*6%('0.,1*103.,*$01*g/,*1,*%('u%

***,>*CJ*;BfCGE9;*<E=EDE<;*8*C>=Ej@CFC=*CJ*G=8B8f;*:C*8FGh8A*O=E>FEO8JLC>GCA*:;B=C
F@8G=;*S8FG;=C:T*B8f8*E>SJ@C>FE8*C>*CJ*G=8B8f;A*8JG;*F;>SJEFG;*<C*=;JA*8JG8:*C]EDC>FE8:
:C>:;=E8JC:*R*B8f8:*O;:EBEJE<8<C:*<C*<C:8==;JJ;*C>*CJ*G=8B8f;5

Y5*6%1,1*7*",'0+0$0P-%

***,>*f@>E;*<C*\WW[*J;:*GeF>EF;:*<C*!1'%1*C>G=CD8>*CJ*o!>S;=LC*<C*=C:@JG8<;:*<C*J8
C>F@C:G8*<C*E<C>GESEF8FEQ>*R*LC<E<8*<C*S8FG;=C:*<C*=EC:D;*<C*>8G@=8JCc8*O:EF;:;FE8Jp
8*J8*+E=CFFEQ>*<CJ*FC>G=;*R*8J*1C=9EFE;*<C*#=C9C>FEQ>5*%*O8=GE=*<C*C:GC*L;LC>G;*:C
8F@C=<8*F;>*J8*+E=CFFEQ>*L8>GC>C=*CJ*P=@O;*<C*'=8B8f;A*F;>*CJ*;BfCGE9;*<C*E>GC=^
O=CG8=*J;:*=C:@JG8<;:*<CJ*!>S;=LCA*8>8JEc8><;*CJ*;=EDC>*<C*J8:*C]O;:EFE;>C:*<C:S89;^
=8BJC:*O8=8*J8*:8J@<5
***,>G=C*f@JE;*R*<EFECLB=C*<C*\WW[*:C*:EGh8*J8*:ED@EC>GC*CG8O8A*<C:8==;JJd><;:C*:CE:
:C:E;>C:*<C*G=8B8f;*O;=*O8=GC*<CJ*D=@O;*<C:ED>8<;A*<C*8O=;]EL8<8LC>GC*F@8G=;
b;=8:*<C*<@=8FEQ>*F8<8*@>8A*<;><C*:C*<CB8GC>*J;:*F@8G=;*D=8><C:*BJ;j@C:*j@C
8D=@O8>*J8:*\4*<ELC>:E;>C:*C98J@8<8:5*,:*@>8*CG8O8*L@R*ELO;=G8>GC*C>*J8*j@C*J;:
LECLB=;:*<CJ*P=@O;*<C*'=8B8f;*GEC>C>*L@R*O=C:C>GC*j@C*J8*O=C9C>FEQ>*C:*@>8*G8=C8
<C*G;<;:*J;:*8DC>GC:*:;FE8JC:*<C*J8*CLO=C:85
***%*J;*J8=D;*<CJ*8l;*\WWa*:C*<C:8==;JJ8*J8*CG8O8*<C*O=;O@C:G8*<C*LC<E<8:*O=C9C>^
GE98:*S=C>GC*8*J;:*S8FG;=C:*<C*=EC:D;*O:EF;:;FE8J5*+EFb8:*O=;O@C:G8:*:C*F;>F=CG8>*8
G=89e:*<C*J8*<CSE>EFEQ>*<C*FE>F;*D=8><C:*;BfCGE9;:*<C*E>GC=9C>FEQ>A*F;L;*L@C:G=8*J8
G8BJ8*XA*<C:8==;JJ8<;:*O;=*CJ*P=@O;*<C*'=8B8f;A*R*j@C*8D=@O8>*8JD@>8:*<C*J8:*<ELC>^
:E;>C:*j@C*O@C<C>*=CO=C:C>G8=*@>*=EC:D;*O8=8*J8*:8J@<5
***1C*O=C:C>G8>*R*<E:F@GC>*F;>*J8*+E=CFFEQ>*<CJ*FC>G=;*J;:*;BfCGE9;:*R*J8:*O=;O@C:^
G8:A*R*:C*8O=@CB8>5*$@CD;*:C*O=C:C>G8>*C>*:C:EQ>*E>S;=L8GE98*8*G;<;:*J;:*G=8B8f8^
<;=C:5
***%*O8=GE=*<C*SCB=C=;*<C*\WW`A*:C*E>EFE8*J8*:ED@EC>GC*S8:C*<CJ*O=;FC:;*F;>*J8*8OJEF8^
FEQ>*<C*LC<E<8:*O=C9C>GE98:A*F;>F=CG8><;*j@C*CJ*O=ELC=*;BfCGE9;*<C*E>GC=9C>FEQ>*98
8*C:G8=*<C:GE>8<;*8*C>=Ej@CFC=*CJ*G=8B8f;5*1C*O=E;=EcQ*C:GC*;BfCGE9;*Bd:EF8LC>GC*O;=
<;:*=8c;>C:T*O8=8*8FG@8=*:;B=C*J8*<ELC>:EQ>*OC;=*98J;=8<8*C>*J8*C98J@8FEQ>*Ib8B?8
(%10
 34 experIencIas en InterVencIón psIcosocIal

***0=EDC>
0BfCGE9; 68FG;=C:*8SCFG8<;: ,fCLOJ;*<C*LC<E<8:
<CJ*O=;BJCL8

%5*,>=Ej@CFC=*CJ*G=8B8^ '=8B8f;:*=COCGEGE9;: ^*38f8*E>SJ@C>FE85 (=C8=*F?=F@J;:*<C

***f;5 R*L;>QG;>;:A*L@R ^*%JG;*F;>SJEFG;*=;J5 O=C9C>FEQ>*F;>*O8=^
:ELEJ8=C:A*F;>*C:F8:; ^*%JG8:*C]EDC>FE8:*:C>^ GEFEO8FEQ>*<E=CFG8*<C
L8=DC>*<C*8@G;>;L?8 **:;=E8JC:5 G=8B8f8<;=C:5
R*O;F8:*O;:EBEJE<8<C: ^*38f8:*O;:EBEJE<8<C:*<C
<C*8O=C><C=*F;:8: **<C:8==;JJ;*C>*CJ*G=8B8^
>@C98:5 **f;5

35*!LOJCLC>G8=*@>8 68JG8*<C*@>8*O;J?GEF8 ^*38f8*C:GEL8*5 1C>:EBEJEc8=*8*G=8B8f8^

***O;J?GEF8*<C*.CF@=^ <C*.CF@=:;:*n@L8^ ^*38f8*F8JE<8<*<C*JE<C^ <;=C:*R*L8><;:*O8=8
***:;:*n@L8>;:*C>^ >;:5 **=8cD;*5 ELOJCLC>G8=C:G8
***S;F8<8*8*J8:*OC=:;^ ^*%JG8:*C]EDC>FE8:*<C*C:^ >@C98*O;J?GEF85
***>8:5 **F;><C=*CL;FE;>C:5

(5*"Cf;=8=*J;:*O=;FC^ '=8B8f;:*C>*J?>C8:*<C ^*38f;*F;>G=;J*:;B=C*J;: %>dJE:E:*R*=C9E:EQ>

***:;:5 O=;<@FFEQ>*5 **GECLO;:*<C*G=8B8f;5 F;>f@>G8*<C*J;:*O=;^
^*%JG8:*C]EDC>FE8:*F@8>^ FC:;:5
**GEG8GE98:5

+5*+CSE>E=*R*98J;=8= 28=E8FEQ>:8J8=E8J ^*%JG8*E>:CD@=E<8<5 (=C8FEQ>*<C*@>8*F;^

***O@C:G;:*<C*G=8B8^ <CBE<8*8*J8*=;G8FEQ> LE:EQ>*O8=EG8=E8*8J
***f;5 <C*O@C:G;:*IOJ@:*<C CSCFG;5
F8JESEF8FEQ>*R*L8>^
GC>ELEC>G;K5

,5*!LOJCLC>G8=*@>8 68JG8*<C*E>S;=L8FEQ> ^*38f8*O=C9E:EBEJE<8<5 %:E:GC>FE8*<C*J8*+E^

***O;J?GEF8*<C*F;L@^ 8*GECLO;*:;B=C*J; =CFFEQ>*<CJ*FC>G=;*8
***>EF8FEQ>*:;B=C*J8 j@C*8SCFG8*8J*G=8B8f; J;:*(?=F@J;:*<C*#=C^
***F;GE<E8>E<8<5 <E8=E;5 9C>FEQ>5

'8BJ8*X5*+CSE>EFEQ>*<C*J;:*FE>F;*D=8><C:*;BfCGE9;:*<C*E>GC=9C>FEQ>

@>8*D=8>*O=C98JC>FE8*<C*C]O;:EFEQ>*8*B8f8*E>SJ@C>FE8*C>*CJ*G=8B8f;KA*R*O;=j@C*:C
98J;=Q*j@C*8FG@8><;*:;B=C*C:GC*S8FG;=*O;<=?8>*;BGC>C=:C*G8LBEe>*LCf;=8:*C>*;G=;:A
F;L;*CJ*F;>SJEFG;*<C*=;J*;*J8:*O;:EBEJE<8<C:*<C*<C:8==;JJ;5
***$;:*O8:;:*j@C*:C*b8>*:CD@E<;*O8=8*J8*E>GC=9C>FEQ>*:;B=C*CJ*;BfCGE9;*C>=Ej@CFC=*CJ
G=8B8f;*:;>*J;:*:ED@EC>GC:T
%K*,:F;DC=*D=@O;:*OEJ;G;*O8=8*J8*E>GC=9C>FEQ>*O=C9C>GE98
***%*O8=GE=*<C*J;:*=C:@JG8<;:*<C*J8*C98J@8FEQ>A*:C*O=;O;>C>*<;:*D=@O;:*OEJ;G;T*@>;*C:
***CJ*F;LO@C:G;*O;=*J;:*C>F8=D8<;:*<C*:CFFEQ>*IL8><;:*E>GC=LC<E;:K*R*CJ*;G=;*C:Gd
***S;=L8<;*O;=*J;:*G=8B8f8<;=C:*<C*J8:*:CFFE;>C:*<C*1G;Fs:*R*'E=8fC[4A*j@C*F;LO8=^
***G?8>*C>F8=D8<;5*1C*O8FGQ*CLOCc8=*O;=*1G;Fs:*O;=*:C=*@>8*:CFFEQ>*F;>*@>*D=@O;
***<C*G=8B8f;*L@R*F;>:;JE<8<;A*<C*4Y*OC=:;>8:*F;>*D=8>*C]OC=EC>FE8*C>*:@*G=8B8f;N
***G8LBEe>*O;=j@C*C>*eJ*b8B?8*<;:*<CJCD8<;:A*@>;*<C*CJJ;:*LECLB=;*<CJ*P=@O;*<C
***'=8B8f;A*J;*j@C*OC=LEG?8*Ld:*LCF8>E:L;:*O8=8*=C8JEc8=*:CD@ELEC>G;*<CJ*O=;FC:;
***R*9CJ8=*O;=*j@C*:C*<C:8==;JJ8=8*<C>G=;*<CJ*F;>GC]G;*<C*E>GC=9C>FEQ>*O:EF;:;FE8J
***j@C*:C*b8B?8*DC>C=8<;5
(%10*4

[45*+CJ*F8G8Jd>*GE=8GDCA*b8FC*=CSC=C>FE8*8J*O=;FC:;*<C*CLB;GCJJ8<;5
Del DIagnóstIco Del proBleMa a la accIón 35

3K*!>S;=L8=*R*S;=L8=*=C:OCFG;*8*FQL;*:C=d*J8*E>GC=9C>FEQ>*R*J;:*O=;FC<ELEC>G;:
***%>GC:*<C*O;>C=*C>*L8=Fb8*J8*E>EFE8GE98A*R*O8=8*F;LO=;B8=*F@dJ*O;<=?8*:C=*J8*=C^
***FCOGE9E<8<*<C*J8*OJ8>GEJJ8A*J;:*<CJCD8<;:*b8BJ8=;>*F;>*CJ*F;JCFGE9;*<C*G=8B8f8<;=C:
***R*FCJCB=8=;>*<;:*:C:E;>C:*C>*J8:*j@C*O8=GEFEOQ*CJ*Z`k*<C*J8*:CFFEQ>5*,>*CJJ8:*:C
***E<C>GESEF8B8>*O=;BJCL8:*b8BEG@8JC:A*R*:C*OC<?8>*O=;O@C:G8:*<C*8FFE;>C:N*@>8*<C*J8:
***F;>FJ@:E;>C:*S@C*j@C*J;:*G=8B8f8<;=C:*:?*j@C=?8>*@>*C:O8FE;*<C*O8=GEFEO8FEQ>5
***#8=8*C:G;:*<;:*D=@O;:*OEJ;G;*:C*=C8JEc8*@>8*O=ELC=8*:C:EQ>*S;=L8GE98*F;>*CJ*;B^
***fCGE9;*<C*8O=C><C=*GeF>EF8:*<C*G=8B8f;*C>*Cj@EO;*R*<C*=C:;J@FEQ>*<C*O=;BJCL8:5
***$8*S;=L8FEQ>*J8*=C8JEc8*@>*F;>:@JG;=*C]GC=>;A*<@=8>GC*L8R;^f@>E;*<C*\WW`A*<C:8^
***==;JJd><;J8*C>*<;:*f;=>8<8:*S;=L8GE98:*<C*F@8G=;*b;=8:*F8<8*@>85*$8*E>S;=L8FEQ>
***F;>GC]G@8J*J8*=C8JEc8*CJ*1C=9EFE;*<C*#=C9C>FEQ>5
(K*(;>:GEG@FEQ>*<C*J;:*(?=F@J;:*<C*#=C9C>FEQ>
***+C:O@e:*<C*F;>:CD@E=*J;:*;BfCGE9;:*S;=L8GE9;:A*F8<8*@>;*<C*J;:*D=@O;:*:C*F;>:GE^
***G@RC*C>*(?=F@J;*<C*#=C9C>FEQ>A*F;>*O8=GEFEO8FEQ>*9;J@>G8=E8*<C*J;:*LECLB=;:5
***,J*(?=F@J;*GEC>C*@>*<;BJC*;BfCGE9;T
***q* *#=ELC=;A*8>8JEc8=*J8:*G8=C8:*j@C*:C*=C8JEc8>*C>*F8<8*@>8*<C*J8:*:CFFE;>C:*R*G;^
*******<8:*J8:*G8=C8:*j@C*:C*=C8JEc8>*C>*;G=;:*<CO8=G8LC>G;:*<C*J8*CLO=C:8*O8=8*j@C
*******S@>FE;>C>*<EFb8:*:CFFE;>C:5*,J*bEJ;*F;><@FG;=*<CJ*F?=F@J;*:;>*J;:*<E8D=8L8:*<C
*******SJ@f;*<C*J8:*G8=C8:*<C*J8*:CFFEQ>*R*:@:*E>GC==CJ8FE;>C:5
***q* *+C:O@e:A*O=;O;>C=*8JGC=>8GE98:*8*J8*S;=L8*<C*G=8B8f8=*R*8*J;:*O=;FC:;:*8FG@8JC:A
*******j@C*F;>JJC9C>*@>*C>=Ej@CFELEC>G;*<CJ*G=8B8f;*OC=LEGEC><;*J8*O8=GEFEO8FEQ>*<C
*******J;:*G=8B8f8<;=C:*C>*J8:*<CFE:E;>C:*=CJ8FE;>8<8:*F;>*J8:*O=;OE8:*G8=C8:*R*J8:*<C
*******J8*:CFFEQ>A*b8FEC><;*G=8B8f;:*F;>*Ld:*F;>GC>E<;*j@C*OC=LEG8>*8OJEF8=*F;>;^
*******FELEC>G;:A*8O=C><C=*F;:8:*>@C98:5
***$;:*(?=F@J;:*<C*#=C9C>FEQ>*F@C>G8>*F;>*J8*8R@<8*<C*@>*L;<C=8<;=*R*@>*;B:C=^
***98<;=5*$;:*GeF>EF;:*<C*!1'%1*j@C*>;:*b8>*8:C:;=8<;*C>*CJ*O=;FC:;*8FGh8>*F;L;
***L;<C=8<;=C:A*R*@>*LECLB=;*<CJ*P=@O;*<C*'=8B8f;*C:*CJ*;B:C=98<;=*<C*J;:*(?=F@^
***J;:5*,J*=C:@JG8<;*<C*J;:*(?=F@J;:*C:*@>8*=CJ8FEQ>*<C*O;:EBJC:*LC<E<8:*O=C9C>GE98:
***<C:GE>8<8:A*C>*C:GC*F8:;A*8*C>=Ej@CFC=*CJ*G=8B8f;A*j@C*>CFC:8=E8LC>GC*:C*<CBC>
***8>8JEc8=*O8=8*O;<C=*=C<E:Cl8=*CJ*O=;FC:;5
***.C:OCFG;*8*J8*<E>dLEF8A*J;:*(?=F@J;:*:C*=Ch>C>*C>*b;=8=E;*<C*G=8B8f;A*F=C8><;
***8:?*@>*C:O8FE;*C:OCF?SEF;*j@C*8>GC:*>;*b8B?8*I>;*:C*FCJCB=8B8>*=C@>E;>C:*<C
***:CFFEQ>K5*$8:*:C:E;>C:*<@=8>*C>G=C*LC<E8*b;=8*R*@>8*b;=8A*GECLO;*<@=8>GC*CJ*j@C
***:C*<CGEC>C*J8*O=;<@FFEQ>A*F;>*CJ*F;LO=;LE:;*O;=*O8=GC*<C*G;<;:*<C*j@C*:C*<CBC
***=CF@OC=8=*CJ*G=8B8f;A*J;*j@C*C>*J8*O=dFGEF8*>;*:@O;>C*@>8*:;B=CF8=D85
***,>*O=E>FEOE;A*:C*C:G8BJCFEQ*@>8*OC=E;<EFE<8<*:CL8>8JA*j@C*J@CD;*S@C*8f@:Gd><;:C
***C>*S@>FEQ>*<C*J8:*>CFC:E<8<C:5*#;=*CfCLOJ;A*:C*<CFE<EQ*C:O8FE8=*J8:*=C@>E;>C:*C>
***J8*:CFFEQ>*<C*1G;Fs:*O8=8*j@C*b@BEC:C*GECLO;*L8GC=E8J*<C*8O=;B8=*R*8OJEF8=*8JD@^
***>8:*<C*J8:*O=;O@C:G8:*j@C*b8F?8*CJ*O=;OE;*(?=F@J;A*R8*j@C*C:*ELO;=G8>GC*9E:@8JEc8=
***J;:*=C:@JG8<;:*O8=8*=CG=;8JELC>G8=*CJ*O=;FC:;*R*<;G8=*<C*:C>GE<;*J8*O8=GEFEO8FEQ>
***C>*J;:*D=@O;:5
***,J*+E=CFG;=*8:E:GC*8*8JD@>8:*=C@>E;>C:*<C*J;:*(?=F@J;:T*8J*O=E>FEOE;A*O8=8*b8^
***FC=*9E:EBJC*:@*ELOJEF8FEQ>*C>*CJ*O=;FC:;*R*S;=L8JEc8=*CJ*C:O8FE;*<C*C>F@C>G=;N
***<C:O@e:A*F;>*@>8*OC=E;<EFE<8<*LC>:@8J5*%J*E>EFE;*<C*J8*=C@>EQ>*CJ*C>F8=D8<;
***F;LC>G8*F@dJ*C:*CJ*G=8B8f;*8*=C8JEc8=*<@=8>GC*J8*O=Q]EL8*:CL8>8*R*FQL;*R

(%10
 36 experIencIas en InterVencIón psIcosocIal

***j@Ee>C:*J;*GEC>C>*j@C*=C8JEc8=5*%*O8=GE=*<C*8j@?A*:C*8B=C*CJ*<CB8GC*F;>*O=CD@>G8:A
***O=;O@C:G8:A*CGF5
+K*%OJEF8FEQ>*<C*LC<E<8:*O=C9C>GE98:
***$;:*(?=F@J;:*<C*#=C9C>FEQ>*<C*J8:*:CFFE;>C:*<C*'E=8fC*R*1G;Fs:*E<C>GESEF8=;>*@>
***F;>f@>G;*<C*LC<E<8:*O=C9C>GE98:*<C:GE>8<8:*8J*C>=Ej@CFELEC>G;*<CJ*G=8B8f;5*$8
***S8:C*<C*8>dJE:E:*<C*<EFb8:*O=;O@C:G8:*R*<C*<E:Cl;*<C*=CF;LO;:EFEQ>*<C*O=;FC:;
***:C*=C8JEc8*8*O8=GE=*<C*:COGECLB=C*<C*\WW`5
***$8:*O=;O@C:G8:*:@=DE<8:*C>*F8<8*(?=F@J;*:;>*=CF;DE<8:*C>*@>*8FG8*O;=*CJ*C>F8=^
***D8<;5*%JD@>8:*:;>*=C:@CJG8:*<E=CFG8LC>GC*O;=*eJA*R*:C*8OJEF8>*<C*L8>C=8*=dOE<85
***0G=8:A*O;=*:@*C>9C=D8<@=8*;*F;LOJCfE<8<A*:;>*F8>8JEc8<8:*O;=*CJ*C>F8=D8<;*C>
***J8:*=C@>E;>C:*:CL8>8JC:*F;>*+E=CFFEQ>A*J;*j@C*O@C<C*<EJ8G8=*C>*CJ*GECLO;*:@*EL^
***OJCLC>G8FEQ>5*(@8><;*b8R*O=;O@C:G8:*j@C*>;*:;>*8O=;B8<8:A*+E=CFFEQ>*C]OJEF8
***R*f@:GESEF8*=8c;>8<8LC>GC*J;:*L;GE9;:5
***$;:*(?=F@J;:*<C*#=C9C>FEQ>*8>8JEc8>*:CO8=8<8LC>GC*CJ*F;>f@>G;*<C*G8=C8:*j@C
***:C*=C8JEc8>*C>*J8:*:CFFE;>C:A*<CGCFG8>*<E9C=:8:*<CSEFEC>FE8:*R*=C8JEc8>*O=;O@C:G8:
***j@C*:C*O@C<C>*8D=@O8=*C>*<;:*GEO;:T
***q* *#=;O@C:G8:*<C*:;J@FE;>C:*8*O=;BJCLdGEF8:*F;>F=CG8:*j@C*8SCFG8>*8*J8*O=;<@F^
******FEQ>*R*8J*BEC>C:G8=*<C*J;:*G=8B8f8<;=C:5
******1C*G=8G8*<C*@>*F;>f@>G;*<C*LC<E<8:*<C:GE>8<8:*8*8S=;>G8=*O=;BJCLdGEF8:
******F;>F=CG8:*;*O@>G@8JC:*=CJ8FE;>8<8:*F;>*J8*O=;<@FFEQ>5*%SCFG8>*8J*BEC>C:G8=
******<C*J;:*G=8B8f8<;=C:*O;=j@C*O@C<C>*=C:@JG8=*8JG8LC>GC*C:G=C:8>GC:A*C>*G8>G;
******j@C*<ESEF@JG8>*j@C*J8*O=;<@FFEQ>*O@C<8*:8JE=*8*GECLO;*R*F;>*CJ*>E9CJ*<C
******F8JE<8<*C]EDE<;5*$8*L8R;=?8*<C*CJJ8:*O@C<C>*:C=*ELOJCLC>G8<8:*<C*L8>C=8
******Ld:*;*LC>;:*E>LC<E8G8A*C>*8JDh>*F8:;*:CD@=8LC>GC*<C:O@e:*<C*@>*C:G@<E;
******GeF>EF;5
******';<8:*J8:*O=;O@C:G8:*=Cj@EC=C>*J8*F=C8FEQ>*<C*C:O8FE;:*S;=L8JC:*O8=8*j@C
******O@C<8>*:C=*S;=L@J8<8:A*<E:F@GE<8:*C*ELOJCLC>G8<8:A*R*F;>:GEG@RC>*C>*:?*LE:^
******L8:*CfCLOJ;:*<C*98J;=*8l8<E<;*C>*J8*O8=GEFEO8FEQ>*<E=CFG8*<C*J;:*G=8B8f8<;^
******=C:5*$8:*=C@>E;>C:*<C*:CFFEQ>*O@C<C>*F;>:GEG@E=*C:GC*C:O8FE;*<C*S;=L@J8FEQ>
******R*<E:F@:EQ>5
***q* *#=;O@C:G8:*<C:GE>8<8:*8J*C>=Ej@CFELEC>G;*<CJ*G=8B8f;*C>*J8:*:CFFE;>C:5
******1C*G=8G8*<C*@>*D=@O;*<C*LC<E<8:*<C:GE>8<8:*8*C>=Ej@CFC=*CJ*G=8B8f;*F;>:ED@EC>^
******<;*8@LC>G8=*J8*98=EC<8<*<C*G8=C8:*j@C*=C8JEc8*F8<8*@>;*<C*J;:*G=8B8f8<;=C:
******<C*J8*:CFFEQ>A*<;G8><;*<EFb8:*G8=C8:*<C*@>*L8R;=*F;>GC>E<;5*(;>GC>E<;A*C>
******C:GC*F;>GC]G;A*:ED>ESEF8*F;LOJCfE<8<*<C*G8=C8:*R*O8=GEFEO8FEQ>*C>*J8*G;L8*<C
******<CFE:E;>C:*j@C*JC:*8SCFGC>5
******+EFb8:*O=;O@C:G8:*:;>*J8:*Ld:*8<CF@8<8:*<C:<C*CJ*O@>G;*<C*9E:G8*<C*J8*O=C^
******9C>FEQ>*<C*=EC:D;:*O:EF;:;FE8JC:A*R8*j@C*98>*<E=EDE<8:*8*LCf;=8=*J8*E>SJ@C>FE8
******R*J8:*O;:EBEJE<8<C:*<C*8OJEF8FEQ>*R*<C:8==;JJ;*<C*b8BEJE<8<C:*R*F;>;FELEC>^
******G;:5*%<CLd:A*O=C:C>G8>*9C>G8f8:*8<EFE;>8JC:*C>*G8>G;*j@C*O@C<C>*F;>G=EB@E=
******O;GC>FE8JLC>GC*8*J8*LCf;=8*<C*;G=8:*<ELC>:E;>C:*O:EF;:;FE8JC:A*F;L;*CJ
******=CS@C=c;A*CJ*:;O;=GC*:;FE8JA*CJ*:C>GELEC>G;*<C*D=@O;A*J8*F8JE<8<*<CJ*JE<C=8cD;
******R*J8*C:GEL85
***,>*J8:*G8BJ8:*Z*R*4W*;B:C=98L;:*J;:*C:FC>8=E;:*<;><C*:C*b8>*<C:8==;JJ8<;*J8:
=C@>E;>C:*<C*:CFFEQ>A*R*J8*S;=L8*<C*O8=GEFEO8FEQ>*C>*CJ*L8>GC>ELEC>G;A*=CO8=8FEQ>A

(%10*4
Del DIagnóstIco Del proBleMa a la accIón 37

L;<ESEF8FEQ>*R*8<j@E:EFEQ>*<C*L8j@E>8=E8A*E>:G8J8FE;>C:*R*L8GC=E8JC:5*$8*O=ELC=8
:C=?8*@>*CfCLOJ;*<C*J8:*oO=;O@C:G8:*<C*:;J@FEQ>*8*O=;BJCLdGEF8:*F;>F=CG8:pA*LEC>^
G=8:*j@C*J8*:CD@><8*EJ@:G=8*CJ*8O8=G8<;*oO=;O@C:G8:*O8=8*CJ*C>=Ej@CFELEC>G;p5

X5*%P,&',1*!"#$!(%+01

***,J*O=;FC:;*<C*E>GC=9C>FEQ>*C>*:@*F;>f@>G;*C:Gd*:EC><;*C]G=8;=<E>8=E8LC>GC*O8=GE^
FEO8GE9;A*R*C>*CJJ;*=8<EF8*@>8*<C*J8:*F;><EFE;>C:*E><E:OC>:8BJC:*O8=8*j@C*S@>FE;>C5
n8RA*O;=*G8>G;A*L@Fb;:*F;JCFGE9;:*R*SED@=8:*ELOJEF8<;:N*E>GC>G8=CL;:*<C:G8F8=*CJ
O8OCJ*<C*8JD@>;:*<C*J;:*Ld:*<CFE:E9;:5
***,J*P=@O;*<C*'=8B8f;A*F;LO@C:G;*O;=*1#"*R*+#A*b8*:E<;*CJ*9C=<8<C=;*L;G;=*<C*J8
C]OC=EC>FE8A*JE<C=8><;*CJ*O=;FC:;5*1@*O8OCJA*8<CLd:*<C*8<8OG8=*R*O=CO8=8=*J8*S8:C
<C*C98J@8FEQ>*<C*J;:*=EC:D;:A*b8*:E<;*S@><8LC>G8J*8*J8*b;=8*<C*8>8JEc8=*C*E>GC=O=CG8=
F@8JEG8GE98LC>GC*J;:*=C:@JG8<;:*<CJ*F@C:GE;>8=E;A*E<C>GESEF8><;*CJ*;=EDC>*<C*J8:*C]^
O;:EFE;>C:*F;>F=CG8:*8*J;:*=EC:D;:*R*CJ8B;=8><;*O=;O@C:G8:*C:OCF?SEF8:*O8=8*LCf;=8=
J8:*F;><EFE;>C:*<C*G=8B8f;5*+C:8==;JJ8A*O;=*G8>G;A*S@>FE;>C:*<C*O=;O@C:G8A*F;>:@JG8A
:CD@ELEC>G;N*R*G8LBEe>*G;L8*<CFE:E;>C:*:;B=C*L@Fb;:*8:OCFG;:*GeF>EF;:*R*LCG;<;^
JQDEF;:*<C*J8*O=;OE8*E>GC=9C>FEQ>5
***,J*P=@O;*C:*@>8*C>GE<8<*F=C8<8*C]O=C:8LC>GC*O8=8*C:GC*O=;FC:;A*J;*j@C*JC*F;>SEC=C
@>*98J;=*<ESC=C>GC*8J*j@C*=CO=C:C>G8*J8*:@L8*<C*:@:*O8=GC:5*#C=;*:@:*F;LO;>C>GC:*O;=

#=;O@C:G8 %F@C=<;

.CD@J8=Ec8=*@>*C:O8FE;*<C*O8=GEFEO8^
FEQ>A*<E:F@:EQ>A*O=;O@C:G8*R*8F@C=<;
0BfCGE9;: :;B=C*J8*=C8JEc8FEQ>*F;GE<E8>8*<C*J8:
G8=C8:5
+E=CFFEQ>*:C*F;LO=;LCGC*F;>*CJ*;B^
fCGE9;*R*;S=CFC*>;*:;J;*CJ*C:O8FE;*<C
O8=GEFEO8FEQ>*:E>;*j@C*:C*E>9;J@F=8
OC=:;>8JLC>GC*8:E:GEC><;*OC=E;<EF8^
LC>GC*8*J8:*=C@>E;>C:5

';<;*J;*j@C*O@C<8*8SCFG8=*8*J8*O=;^
<@FFEQ>A*j@C*:C*<CB8*F;>:CD@E=*<@^
=8>GC*J8*:CL8>8A*ICfCLOJ;T*FQL;*R
+C*j@e*:C*b8BJ8*C> <Q><C*:C*<CBC>*F;J;F8=*J8:*B;GCJJ8:A
J8:*=C@>E;>C: j@Ee>*J;*b8FC555KA*O=;BJCL8:*<CGCFG8^
<;:*C>*J8*O=;<@FFEQ>*ICfCLOJ;T*O8Je:
j@C*:C*=;LOC>K*R*O=;O@C:G8*<C*:;^
J@FE;>C:5
n8R*C9E<C>FE8*<C*J8:*=C@>E;>C:*F;>
+E=CFFEQ>*R*1C=9EFE;*<C*#=C9C>^
FEQ>5
!>S;=L8FEQ>*<CJ*O=;FC:;T*8FG8*<C*J8:
=C@>E;>C:*C>G=C*C>F8=D8<;*R*G=8B8^
f8<;=C:*R*<C*J8:*j@CA*8<CLd:A*8:E:GC
+E=CFFEQ>5

+C:O@e:*<C*J8*=C@>EQ>*<CJ*C>F8=D8^ '8LBEe>*F8<8*9Cc*j@C*b8R8*@>8
(@d><; <;*F;>*+E=CFFEQ>*<C*O=;<@FFEQ>5 :EG@8FEQ>*j@C*J;*=Cj@EC=8T*'E=8fC*<C
.;><CJ*C>*1518<@=>?5

';<;:*J;:*G=8B8f8<;=C:*<C*J8*:CF^ ';<;:*J;:*G=8B8f8<;=C:*<C*J8*:CFFEQ>
#8=GEFEO8>GC
FEQ>5 <C*'E=8fC*R*1G;Fs:5

^*(=C8=*CJ*C:O8FE;*<C*GECLO;5 .C@>E;>C:*F;>*CJ*C>F8=D8<;*R*OC^
"C<E<8: ^*.CS@C=c;*ISCC<^B8Fs*<C*J;*j@C*:C*b8 =E;<EF8LC>GC*F;>*J8*+E=CFFEQ>*R*CJ
8F;LO8l8>GC: **bCFb;*F;>*J8:*O=;O@C:G8:K5 1C=9EFE;*<C*#=C9C>FEQ>5*1C*<CBC*=C^
G;=>8=*J8*E>S;=L8FEQ>5 (%10

'8BJ8*Z5*,:FC>8=E;*O8=8*=C@>E;>C:*<C*:CFFEQ>5*#=;O@C:G8*<C*:;J@FEQ>*8*O=;BJCLdGEF8:*F;>F=CG8:
 38 experIencIas en InterVencIón psIcosocIal

0BfCGE9;: ^*%@LC>G8=*<C*L8>C=8*=CD@J8=*J8*98=EC<8<*<C*J8:*G8=C8:T*L8>GC>ELEC>G;
**R*OCj@Cl8:*=CO8=8FE;>C:5
^*!>SJ@E=*C>*J8:*LCf;=8:*<C*L8j@E>8=E8*C*E>:G8J8FE;>C:T*J;:*LCFd>EF;:
**<CBC>*C:F@Fb8=*8*J;:*G=8B8f8<;=C:5
^*!>SJ@E=*C>*J8*8<j@E:EFEQ>*<C*L8j@E>8=E8*R*L8GC=E8JC:T*F;LO=8:A*F8JE^
**<8<A*J8B;=8G;=E;555*C:F@Fb8>*8*J;:*G=8B8f8<;=C:5
^*!>FJ@E=*G8=C8:*<C*L8R;=*F;LOJCfE<8<T*=CO8=8FE;>C:A*F;>G=;J*R*O=;O@C:^
**G8*<C*L;<ESEF8FE;>C:5

(@d><; ^*#@>G@8JLC>GCA*F@8><;*J;:*LCFd>EF;:*=C8JEFC>*J8:*;OC=8FE;>C:*<C*=C^
**O8=8FEQ>A*L8>GC>ELEC>G;*R*L;<ESEF8FEQ>*<C*L8j@E>8=E8*C*E>:G8J8FE^
**;>C:5
^*(@8><;*:C*C:G@<EC*J8*F;LO=8*<C*L8GC=E8JC:5
^*.CD@J8=LC>GCA*O8=8*<CGC=LE>8<8:*;OC=8FE;>C:*<C*=CO8=8FEQ>*R*L8>^
**GC>ELEC>G;5

#8=GEFEO8>GC ';<;:*J;:*G=8B8f8<;=C:*<C*J8*:CFFEQ>*<C*'E=8fC*R*1G;Fs:5

"C<E<8: 6;=L8FEQ>*C>*CJ*o8O=C><C=*b8FEC><;p*F;>*J;:*LCFd>EF;:5
8F;LO8l8>GC: (=C8=*CJ*C:O8FE;*<C*GECLO;

'8BJ8*4W5*#8=GEFEO8FEQ>*C>*CJ*L8>GC>ELEC>G;A*=CO8=8FEQ>A*L;<ESEF8FEQ>*<C*L8j@E>8=E8*C*E>:G8J8FE;>C:*C>
CJ*L;LC>G;*<C*L;<ESEF8FEQ>*<C*J8*:8J8*<C*'E=8fC

:CO8=8<;*G8LBEe>*b8>*GC>E<;*@>*O8OCJ*<CFE:E9;*C>*J8*C]OC=EC>FE85*,J*1C=9EFE;*<C*#=C^
9C>FEQ>*b8*E>GC>G8<;*CfC=FC=*@>*O8OCJ*<C*8:C:;=*>C@G=8JA*>E*Ld:*>E*LC>;:*j@C*F;L;
J;*<CSE>C*J8*>;=L8GE98A*O=;O;=FE;>8><;*J8:*D8=8>G?8:*GeF>EF8:*<CJ*O=;FC:;A*:EC><;*=C^
F;>;FE<;*G8>G;*O;=*+E=CFFEQ>*F;L;*O;=*J;:*G=8B8f8<;=C:5*(;>*:@*G=8B8f;*R*8FGEG@<
b8*F;>G=EB@E<;*8J*Ld]EL;*F;>:C>:;*R*C>GC><ELEC>G;*C>GC*8LB8:*O8=GC:A*b8*9CJ8<;
O;=j@C*CJ*O=;FC:;*>;*:C*OC=9EC=G8*R*:C*L8>GC>D8*8J*L8=DC>*<C*J;:*JQDEF;:*F;>SJEFG;:
C>*J8:*=CJ8FE;>C:*J8B;=8JC:*C>G=C*=CO=C:C>G8>GC:*<C*J;:*G=8B8f8<;=C:*R*+E=CFFEQ>5
***#;=*:@*O8=GCA*J;:*+CJCD8<;:*<C*#=C9C>FEQ>*b8>*GC>E<;*@>*O8OCJ*FJ89C*C>*O=;O;=^
FE;>8=*F;>SE8>c8*8*J;:*G=8B8f8<;=C:*R*F=C<EBEJE<8<*8J*O=;FC:;5*n8>*8O;=G8<;*J8*9E^
:EQ>*<C*J;:*G=8B8f8<;=C:*<C:<C*CJ*<E8D>Q:GEF;*<C*J;:*O=;BJCL8:*8*J8*ELOJCLC>G8FEQ>
<C*J8:*LC<E<8:A*R*:;>*CJ*E>GC=J;F@G;=*F;>*+E=CFFEQ>5*'EC>C>*G8LBEe>*@>*ELO;=G8>GC
O8OCJ*C>*CJ*:CD@ELEC>G;*F;>:G8>GC*<C*J;:*(?=F@J;:A*J;*j@C*OC=LEGC*=CF;><@FE=*J8*<E^
>dLEF8*:E*C:*>CFC:8=E;A*8:CD@=d><;:C*<C*j@C*>;*:C*OC=9EC=GC>*J;:*SE>C:5
***+C:<C*CJ*O=E>FEOE;*:C*G@9;*FJ8=;*j@C*J8*F;>F=CFEQ>*<C*J8:*LC<E<8:*O=C9C>GE98:
<CB?8>*=C8JEc8=J8*J;:*G=8B8f8<;=C:*<C*J8:*:CFFE;>C:*ELOJEF8<8:A*O;=*=8c;>C:*<C*GEO;
G8>G;*LCG;<;JQDEF;*F;L;*;OC=8GE9;5*1@*O8=GEFEO8FEQ>*9;J@>G8=E8*C>*J;:*(?=F@J;:*<C
#=C9C>FEQ>*R*J8:*O=;O@C:G8:*j@C*8O;=G8>*<8>*:C>GE<;*8*G;<8*J8*E>GC=9C>FEQ>5*,J*O=;^
OE;*O=;FC:;*b8*:C=9E<;*O8=8*j@C*J;:*G=8B8f8<;=C:*8<j@EC=8>*F;>SE8>c8*C>*J8*O8=GE^
FEO8FEQ>N*J8:*C9E<C>FE8:*b8>*F;>9C>FE<;*8*J;:*j@C*8J*O=E>FEOE;*:C*L;:G=8B8>*Ld:
=CGEFC>GC:*;*=C8FE;:*8*ELOJEF8=:C5
***$8*+E=CFFEQ>*<CJ*FC>G=;*b8*8O;:G8<;*<C:<C*CJ*O=ELC=*L;LC>G;*O;=*J8*8FG@8FEQ>*C>
CJ*dLBEG;*O:EF;:;FE8J5*1C*b8*F;LO=;LCGE<;*R*C:;A*C>*J8*F@JG@=8*<C*C:G8*CLO=C:8A*:ED>E^
(%10*4
Del DIagnóstIco Del proBleMa a la accIón 39

SEF8B8*j@C*:E*E>EFE8B8*@>*F8LE>;*C=8*O8=8*F;>GE>@8=J;*b8:G8*CJ*SE>5*1@*F;LO=;LE:;*:C
b8*bCFb;*9E:EBJCA*O;=*CfCLOJ;A*8:E:GEC><;*R*O8=GEFEO8><;*C>*=C@>E;>C:*<C*G=8B8f;*C>
<E:GE>G;:*L;LC>G;:*<CJ*O=;FC:;5*$8*<E:O;:EFEQ>*<C*=CF@=:;:*L8GC=E8JC:*R*GCLO;=8JC:
<C:GE>8<;:*8*J8*E>GC=9C>FEQ>*b8*:E<;*;G=8*S;=L8*<C*F;>F=CG8=*:@*ELOJEF8FEQ>5
***,J*=;J*<C*J;:*C>F8=D8<;:*<C*:CFFEQ>*b8*:E<;*ELO=C:FE><EBJC*C>*J8*LC<E<8*j@C
C>=Ej@CFC=*CJ*G=8B8f;*<C*J;:*;OC=8=E;:*8SCFG8*<E=CFG8LC>GC*8JD@>8:*<C*:@:*S@>FE;^
>C:*G=8<EFE;>8JC:5*1@*8FGEG@<*O@C<C*<E>8LEc8=*;*G;=OC<C8=*C]G=8;=<E>8=E8LC>GC*CJ
S@>FE;>8LEC>G;*<C*J;:*(?=F@J;:5*+C*bCFb;A*C>*8JD@>8:*:CFFE;>C:*:C*b8*=Cj@C=E<;
Ld:*GECLO;*O8=8*O;>C=J;:*C>*L8=Fb8*<CBE<;*8*J8*>CFC:E<8<*<C*S;=L8=*R*O=CO8=8=
8<CF@8<8LC>GC*8*J;:*L8><;:*O8=8*C:G8*>@C98*S;=L8*<C*G=8B8f8=N*G8>G;*F;L;*OC=^
:;>8*j@C*JE<C=8*J8*<E>dLEF8*D=@O8J*<CJ*(?=F@J;A*F;L;*O;=*J;:*F8LBE;:*C>*8JD@>8:
F;LOCGC>FE8:*j@C*:C*<C=E9C>*<C*J8:*O=;O@C:G8:*<CJ*O=;OE;*(?=F@J;A*C:O8FE8JLC>GC
J8:*=CJ8FE;>8<8:*F;>*j@C*J;:*G=8B8f8<;=C:*GC>D8>*F8<8*9Cc*Ld:*E>SJ@C>FE8*C>*J8*S;=^
L8*<C*;=D8>Ec8=*CJ*G=8B8f;*<C*J8*:CFFEQ>5

Z5*.,1/$'%+01*03',&!+01

***$8:*ELdDC>C:*j@C*:C*L@C:G=8>*8*F;>GE>@8FEQ>*:;>*O8=GC*<C*J8*O=C:C>G8FEQ>*bCFb8
O;=*CJ*P=@O;*<C*'=8B8f;*F;>*J8*O8=GEFEO8FEQ>*R*8O;R;*<C*J8*+E=CFFEQ>*8*G;<;:*J;:*G=8^
B8f8<;=C:*C>*L8=c;*<C*\WWtA*F;>*CJ*;BfCGE9;*<C*L;:G=8=*<8G;:*F;>F=CG;:*:;B=C*J8*8OJE^
F8FEQ>*R*J;:*=C:@JG8<;:*;BGC>E<;:*F;>*J8*ELOJ8>G8FEQ>*<C*J8:*O=;O@C:G8:*:@=DE<8:*<C
J;:*(?=F@J;:*<C*#=C9C>FEQ>5*1C*O=C:C>G8>*J8:*8FFE;>C:*<C:8==;JJ8<8:*C>*F8<8*:CFFEQ>5

Z545*1CFFEQ>*1G;Fs:

***,>G=C*f@JE;*<C*\WW`*R*L8=c;*<C*\WWt*:C*FCJCB=8>*4Y*=C@>E;>C:*<C*J;:*(?=F@J;:*<C
#=C9C>FEQ>5
***$E:G8<;*<C*LC<E<8:*O=C9C>GE98:*8*8OJEF8=*O8=8*F;==CDE=A*O;=*CfCLOJ;A*:EG@8FE;>C:
F;L;*J8:*EJ@:G=8<8:*C>*J8*SED@=8*`T
***q* *(;L@>EF8FEQ>*OJ8>*<C*O=;<@FFEQ>*:CL8>8J5
***q* *(8LBE;*8:EC>G;:*F8==CGEJJ8:*3;:Fb5
***q* *(8LBE;*J@FC:*F8==CGEJJ8:5
***q* *.C@BEF8=*B;GCJJ8:*O8=8*D8>8=*C:O8FE;5
***q* *"Cf;=8=*EJ@LE>8FEQ>*=8LO8:5
***q* *"Cf;=8:*C>*:CD@=E<8<*<CF8>G8<;=C:5
***q* *(;J;F8=*S@C>GC:*<C*8D@8*C>*J8*:CFFEQ>5
***q* *%OJEF8=*>;=L8GE98*G8B8F;5
***q* *"Cf;=8=*:@CJ;*<C*(898*(8G8J@>R8*O8=8*S8FEJEG8=*<C:OJ8c8LEC>G;*F8=D8:5
***n8:G8*CJ*L;LC>G;*8FG@8J*:C*b8>*ELOJ8>G8<;*<E9C=:8:*LC<E<8:*j@C*b8>*O=;O;=^
FE;>8<;*898>FC:*C>*<E:GE>G;:*dLBEG;:T
***q* *"Cf;=8=*O=;FC<ELEC>G;:*<C*G=8B8f;*F;>F=CG;:5
***q* *"Cf;=*L8>GC>ELEC>G;*<C*J8:*E>:G8J8FE;>C:5
***q* *"Cf;=8:*C>*J8*:Cl8JEc8FEQ>*<CJ*O=;<@FG;*8JL8FC>8<;A*<E:LE>@RC><;*J8:*O;:E^
******BEJE<8<C:*<C*C==;=C:5 (%10
 40 experIencIas en InterVencIón psIcosocIal

6ED@=8*`5*%JD@>8:*:EG@8FE;>C:*8*F;==CDE=*C>*J8*:CFFEQ>*<C*1G;Fs:*8>GC:*<C*J8*E>GC=9C>FEQ>5

**q* *"Cf;=8:*C>*J8:*F;><EFE;>C:*<C*G=8B8f;*8LBEC>G8JC:A*8:?*F;L;*C>*CJ*;=<C>*R
*****JELOECc85
**q* *68FEJEG8FEQ>*<CJ*=CFEFJ8fCA*8O;=G8><;*J;:*LC<E;:*>CFC:8=E;:*R*C9EG8><;*j@C*:@^
*****O;>D8*@>8*F8=D8*<C*G=8B8f;5
**$8:*LCf;=8:*8*>E9CJ*O:EF;:;FE8J*:C*F;LC>G8>*Ld:*8<CJ8>GCA*C>*CJ*8O8=G8<;*<C
C98J@8FEQ>*<C*J8*E>GC=9C>FEQ>5
**.C:@LC>*<C*J8:*LCf;=8:*8OJEF8<8:T
**q* *1@BE<8*<C*B;GCJJ8:*8J*OE:;*WA*F;J;F8><;*@>8*OC=:;>8*C>*CJ*G@=>;*<C*G8=<C*O8=8
*****8JELC>G8=*J;:*8:FC>:;=C:5
**q* *";<ESEF8=*J8*G8=C8*<C*8==EL8=*CJ*GE=8fCA*LCf;=8><;*J8:*G8=C8:*O;:GC=E;=C:*<C*<C:^
*****8==EL8<;*R*<CF8>G8<;*8J*C9EG8=*@>8:*aWW*L8>E;B=8:Vf;=>8<85
**q* *%LOJE8=*J8*:CO8=8FEQ>*<C:<C*J8*O8=C<*C>*CJ*8==EL8<;*<CJ*GE=8fCA*O8=8*LCf;=8=*CJ
*****C:O8FE;*=C<@FE<;*C>*CJ*<CF8>G8<;5
**q* *%l8<E=*@>*:;O;=GC*C>*J;:*<CF8>G8<;=C:A*J;*j@C*8@LC>G8*J8*:CD@=E<8<*R*C9EG8
*****=;G@=8:*<C*L8GC=E8J5
**q* *#8=GE=*C>*<;:*J;:*G8BJC=;:*<C*J;:*<CF8>G8<;=C:A*F;>*J;*j@C*:C*CF;>;LEc8*8J
*****GC>C=*j@C*F8LBE8=*:QJ;*CJ*L8GC=E8J*<C:D8:G8<;5
**q* *%J8=D8LEC>G;*<C*J;:*D8>Fb;:*<C*<CF8>G8=A*J;*j@C*C9EG8*GC>C=*j@C*=CF;DC=*<CJ
*****:@CJ;*@>;:*4WW*O8Je:Vf;=>8<85
**q* *";<ESEF8FEQ>*<C*J;:*98D;>C:*G=8>:O;=G8<;=C:*O=;FC<C>GC:*<C*.;><CJA*J;*j@C
*****LCf;=8*J8*:CD@=E<8<*<C*G=8>:O;=GE:G8*R*F8=D85
**q* *+;G8FEQ>*<C*@>8*OE:G;J8*8*O=C:EQ>*O8=8*LCf;=8=*J8*JELOECc8*R*L8>GC>ELEC>G;
*****<C*J8:*Ldj@E>8:*<C*=;L;9C=5
**q* *%<8OG8FEQ>*<C*<CF8>G8<;=C:*O8=8*J;:*O8Fs:*L8D>@LA*J;*j@C*C9EG8*J8*>CFC:E^
*****<8<*<C*F8LBE8=*<C*O8Je*R*8b;==8*C:S@C=c;*S?:EF;5
**q* */:;*<C*CGEj@CG8:*8<bC:E98:*O8=8*L8=F8=*J8:*c;>8:*<C*G=8B8f;*R*:Cl8JEc8FEQ>*<C
*****G8=C8:*R*C:O8FE;:5
(%10*4
Del DIagnóstIco Del proBleMa a la accIón 41

q* */:;*<C*>@C98*Ldj@E>8*<C*B8==C=*<@=8>GC*`*bVf;=>8<85
q* *38GC=?8:*<C*=CF8LBE;*O8=8*J8:*F8==CGEJJ8:5

Z5\5*1CFFEQ>*'E=8fC

***,>G=C*f@JE;*<C*\WW`*R*SCB=C=;*<C*\WWt*:C*FCJCB=8>*F@8G=;*=C@>E;>C:*<C*J;:*(?=F@^
J;:*<C*#=C9C>FEQ>*F;>f@>G8:*F;>*J8*:CFFEQ>*<C*1G;Fs:A*Ld:*;G=8:*G=C:*<C*'E=8fC5
***$E:G8<;*<C*LC<E<8:*O=C9C>GE98:*8*8OJEF8=T
***q* *.;<8OEe:*SJCf8<;=8*J?>C8*4*R*<C:O8JCGEc8<;=*J?>C8*\5
***q* *"Cf;=8=*8E:J8LEC>G;*8Fh:GEF;*<CJ*O=;FC:;*IF;J;F8=*<;BJC*F=E:G8JK5
***q* *(;J;F8=*F;>GC>C<;=C:*O8=8*=C:E<@;:5
***q* *+;G8=*<C*8=L8=E;:*O8=8*hGEJC:*JELOvCc85
***q* *(8LBE8=*OJ8G8S;=L8:*<C*G=8B8f;5
***q* *(8LBE8=*<E:G=EB@FEQ>*E>GC=E;=*O8Je:*O8=8*;OGELEc8=*;=<C>*C>*J8*:CFFEQ>5
***q* *.C@BEF8FEQ>*G8BJC=;:*8J*J8<;*<CJ*O8JCGEc8<;=5
***q* *(;J;F8=*C]G=8FG;=5
***q* *"Cf;=8=*:@OC=SEFEC:*<C*G=8B8f;5
***q* *!>:;>;=Ec8=*L;G;=C:*=;<EJJ;:5
***q* *.C;=D8>Ec8=*G@=>;:5
***q* *"Cf;=8=*EJ@LE>8FEQ>*:8J85
***q* *(;J;F8=*OC=?LCG=;*<C*:CD@=E8<*C>*CJC98<;=5
***q* *(=C8FEQ>*9C:G@8=E;:*R*F;LC<;=5
***q* *+;G8FEQ>*<C*G8B@=CGC:*C=D;>QLEF;:5
***q* *"Cf;=8=*J;:*,#!5
***q* *+;G8FEQ>*<C*B8GC=?8:*=CF8LBE;*G=8:O8JCG8:5
***';<8:*C:G8:*LCf;=8:*S@C=;>*8OJEF8<8:*C>*CJ*F8LBE;*<C*J8*:8J8*<C*GE=8fC5*,>*J8:
SED@=8:*t*8*4W*:C*O@C<C>*8O=CFE8=*<E:GE>G;:*<CG8JJC:*<C*J8*:CFFEQ>*8>GC:A*<@=8>GC*R
<C:O@e:*<C*J8*E>GC=9C>FEQ>5
***$8*8FGE9E<8<*<C*J;:*(?=F@J;:*C>*J8*:CFFEQ>*<C*'E=8fC*:C*b8*9E:G;*=8JC>GEc8<8*O;=*98=E;:
L;GE9;:5*,>*O=ELC=*J@D8=A*:C*G=8G8*<C*@>8*:CFFEQ>*F;>*G=8B8f;*C:G8FE;>8J*I<C:<C*SE>*<C
8l;*b8:G8*f@>E;A*8O=;]EL8<8LC>GCK5*%*J;*J8=D;*<CJ*O=;FC:;*<C*E>GC=9C>FEQ>*b8*b8BE<;
@>*F8LBE;*<C*C>F8=D8<;A*O;=*f@BEJ8FEQ>*<CJ*j@C*b8:G8*C>G;>FC:*F;LO8=G?8>*F;>*J8
:CFFEQ>*<C*1G;Fs:5*,J*>@C9;*C>F8=D8<;*O=;9C>?8*<C*;G=;*FC>G=;*<C*G=8B8f;A*=CFEC>^
GCLC>GC*S@:E;>8<;*F;>*CJ*<C*15*18<@=>?A*F;>*@>8*F@JG@=8*O=C9C>GE98*:C>:EBJCLC>GC
<ESC=C>GC5*,JJ;*O@:;*<C*L8>ESEC:G;*J8*>CFC:E<8<*<C*=COCGE=*J8*8FGE9E<8<*S;=L8GE98*:;B=C
=EC:D;*O:EF;:;FE8J*R*:;B=C*G=8B8f;*C>*Cj@EO;A*<E=EDE<8*8*J;:*>@C9;:*C>F8=D8<;:5
***,>*8LB8:*:CFFE;>C:A*<@=8>GC*J8:*O=ELC=8:*=C@>E;>C:*<C*J;:*(?=F@J;:A*:@=DEC=;>
<ESEF@JG8<C:T*F;>SJEFG;:*C>G=C*C>F8=D8<;:^G=8B8f8<;=C:A*=CO=;FbC:A*J8*GC>G8FEQ>*<C
j@C*8j@CJ*C:O8FE;*<C*C>F@C>G=;*:C*F;>9E=GEC=8*C>*@>8*;F8:EQ>*O8=8*:8F8=*8*=CJ@^
FE=*O=;BJCLdGEF8:*<C*G;<;*GEO;5*$8*SED@=8*<CJ*;B:C=98<;=A*<CJCD8<;*<C*O=C9C>FEQ>A
LECLB=;*<CJ*P=@O;*<C*'=8B8f;A*S@C*L@R*hGEJ*O8=8*<CGCFG8=*C:G8:*:EG@8FE;>C:*R*=C^
F;><@FE=*J8*<E>dLEF8*<CJ*(?=F@J;*O8=8*j@C*>;*:C*OC=9E=GEC=8>*:@:*;BfCGE9;:*E>EFE8JC:5
#;F;*8*O;F;A*G;<;:*S@C=;>*F;LO=;B8><;*j@C*CJ*(?=F@J;*S@>FE;>8B8*R*C=8*hGEJA*R*J8
O8=GEFEO8FEQ>*:C*>;=L8JEcQ*C*E>FJ@:;*S@C*8@LC>G8><;5

(%10
 42 experIencIas en InterVencIón psIcosocIal

#.0#/,1'%*+,*",+!+%1*#.,2,&'!2%1

6ED@=8*t5*1CFFEQ>*<C*'E=8fC*8>GC:*<C*J8*E>GC=9C>FEQ>*I!K

#.0#/,1'%*+,*",+!+%1*#.,2,&'!2%1

6ED@=8*Y5*1CFFEQ>*<C*'E=8fC*8>GC:*<C*J8*E>GC=9C>FEQ>*I!!K5

4W5*,2%$/%(!)&*+,*$%*!&',.2,&(!)&

***.C:OCFG;*8*J;:*;BfCGE9;:*=CJ8FE;>8<;:*F;>*CJ*O=;OE;*O=;FC:;*<C*C98J@8FEQ>*R*8FG@8^
FEQ>*:;B=C*CJ*=EC:D;*O:EF;:;FE8JA*:C*b8*JJC98<;*8*F8B;*J8*E>GC=O=CG8FEQ>*F@8JEG8GE98*<C*J;:
(%10*4 =C:@JG8<;:*<CJ*F@C:GE;>8=E;A*O8=8*G;<8:*J8:*@>E<8<C:*<C*8>dJE:E:*O=C9E8LC>GC*<CSE>E<8:5
,:G8*8FGE9E<8<*:C*b8*=C8JEc8<;*LC<E8>GC*LCF8>E:L;:*j@C*8:CD@=8>*J8*O8=GEFEO8FEQ>
8FGE98*<C*L8><;:A*G=8B8f8<;=C:A*+E=CFFEQ>*R*<CJCD8<;:5*,JJ;*S8FEJEG8*j@C*CJ*D=8<;*<C
Del DIagnóstIco Del proBleMa a la accIón 43

6ED@=8*X5*1CFFEQ>*<C*'E=8fC*<@=8>GC*J8 6ED@=8*Z5*1CFFEQ>*<C*'E=8fC*<C:O@e:*<C
E>GC=9C>FEQ>5 J8*E>GC=9C>FEQ>*I!K5

6ED@=8*4W5*1CFFEQ>*<C*'E=8fC*<C:O@e:*<C*J8*E>GC=9C>FEQ>*I!!K5

F;>;FELEC>G;*:;B=C*J8*O=;BJCLdGEF8*8*G=8G8=*R*J8*ELOJEF8FEQ>*<C*J;:*<E:GE>G;:*8DC>GC:
C>*CJ*FC>G=;*<C*G=8B8f;*:C8>*=C:@JG8<;:*FJ89C*O8=8*J8*F;>GE>@8FEQ>*<CJ*O=;FC:;5
***#;=*J;*j@C*:C*=CSEC=C*8J*;BfCGE9;*C:OCF?SEF;*<C*C>=Ej@CFC=*CJ*G=8B8f;A*:ED@C*C>*L8=^
Fb8*J8*OJ8>ESEF8FEQ>*<C*LC<E<8:*O=C9C>GE98:*F;>F=CG8:A*b8BEe><;:C*F;>:;JE<8<;*C>
J8:*:CFFE;>C:*<C*1G;Fs:*R*'E=8fC5
***,>*J8:*:CFFE;>C:*<;><C*8h>*>;*:C*b8B?8>*E>:G8@=8<;*J;:*(?=F@J;:*:C*b8*F;>:E<C=8<;
>CFC:8=E;*j@C*C:G@9EC:C*O=C:C>GC*C>*CJ*8==8>j@C*<C*J8*<E>dLEF8*8JD@>8*<C*J8:*OC=:;>8:
j@C*b8>*C:G8<;*E>9;J@F=8<8:*C>*G;<;*CJ*O=;FC:;*<C*E>GC=9C>FEQ>5*#;=*CJJ;A*@>8*9Cc*=C^
E>F;=O;=8<8*J8*=C:O;>:8BJC*<CJ*1##A*(898:*(;<;=>?@*GEC>C*O=C9E:G;*ELO@J:8=*J;:*(?=F@^
J;:*<C*#=C9C>FEQ>*C>*J8:*:CFFE;>C:*<C*(8=D8A*,]OC<EFEQ>*%*R*,]OC<EFEQ>*3A*$;D?:GEF8A (%10
(CJJC=A*3C>f8L?>A*R*%<LE>E:G=8FEQ>*R*'eF>EF;:*8*O8=GE=*<C*SE>8JC:*<C*\WWY5
 44 experIencIas en InterVencIón psIcosocIal

****,J*D=@O;*OEJ;G;*F;LO@C:G;*O;=*C>F8=D8<;:*>;*:C*JJCDQ*8*F;>:GEG@E=*C>*(?=F@J;*<C
#=C9C>FEQ>*<CBE<;*8*J;:*F8LBE;:*;F8:E;>8<;:*O;=*J8*S@:EQ>*<C*FC>G=;:A*F;LC>G8<8
8>GC=E;=LC>GC5*/>8*9Cc*=C8JEc8<8*J8*S;=L8FEQ>*OC=GE>C>GCA*:C*O=CGC><C*E>F;=O;=8=J;:
8*J8*<E>dLEF8*<C*J8*E>GC=9C>FEQ>*O:EF;:;FE8J*<C:<C*<EFECLB=C*<C*C:GC*LE:L;*8l;5
****$;:*<8G;:*<C*:CD@ELEC>G;*F;==C:O;><C>*8*J8*:CFFEQ>*<C*1G;Fs:5*(;L;*E><EF8<;^
=C:*F@8JEG8GE9;:*<C*C98J@8FEQ>A*b8:G8*CJ*L;LC>G;*:C*b8>*@GEJEc8<;*J8:*;OE>E;>C:*<C
<E9C=:;:*8DC>GC:*E>GC=>;:*E>9;J@F=8<;:*C>*J8*E>GC=9C>FEQ>5*+EFb8:*;OE>E;>C:*b8>
:E<;*=CF;DE<8:*S;=L8JLC>GC*LC<E8>GC*<;:*LCF8>E:L;:*<C*:CD@ELEC>G;T*J8:*8FG8:*<C
J8:*=C@>E;>C:*OC=EQ<EF8:*<CJ*P=@O;*<C*'=8B8f;*R*J8:*>;G8:*<C*J8:*=C@>E;>C:*<C*J;:
(?=F@J;:*<C*#=C9C>FEQ>A*CJ8B;=8<8:*O;=*J;:*O=;OE;:*G=8B8f8<;=C:5
****,:G8:*bC==8LEC>G8:*:E=9C>*O8=8*98J;=8=*:E*C:G8:*=C@>E;>C:*:;>*hGEJC:*O8=8*8JF8>c8=
CJ*O=ELC=;*<C*J;:*FE>F;*D=8><C:*;BfCGE9;:*<C*E>GC=9C>FEQ>*O:EF;:;FE8J*I9C=*G8BJ8*XK5
$;:*(?=F@J;:*<C*#=C9C>FEQ>*:;>*J8*F;>F=CFEQ>*<C*J8*LC<E<8*O=C9C>GE98*oC:G8BJCFC=
LCF8>E:L;:*<C*O8=GEFEO8FEQ>*D=@O8J*C>*J8*G;L8*<C*<CFE:E;>C:*=CJ8GE98:*8*J8*O=;OE8
G8=C8*R*:CFFEQ>p5*1@*;BfCGE9;*C=8*=C<@FE=*J8:*C]O;:EFE;>C:*8*F@8G=;*<C*J;:*=EC:D;:
<CGCFG8<;:*C>*J8*C98J@8FEQ>*O:EF;:;FE8JT*J8*C:F8:8*E>SJ@C>FE8A*J8:*CJC98<8:*C]E^
DC>FE8:*:C>:;=E8JC:A*J8*S8JG8*<C*O;:EBEJE<8<C:*<C*<C:8==;JJ;*C>*CJ*G=8B8f;*R*CJ*8JG;
F;>SJEFG;*<C*=;J5
****$8*O@C:G8*C>*L8=Fb8*<C*J;:*(?=F@J;:*<C*#=C9C>FEQ>*b8*OC=LEGE<;*LCf;=8=*CJ*D=8<;
<C*E>SJ@C>FE8*j@C*J;:*G=8B8f8<;=C:*GEC>C>*:;B=C*J8:*G8=C8:*O=;OE8:*R*J8:*<C*:@*:CFFEQ>A
8:?*F;L;*O=;O;=FE;>8=*;O;=G@>E<8<C:*O8=8*j@C*F8<8*F@8J*<C:8==;JJC*:@:*O=;OE8:
b8BEJE<8<C:5*#8=8JCJ8LC>GCA*J8*<E>dLEF8*D=@O8J*S89;=CFC*J8*<E:LE>@FEQ>*<C*J;:*F;>^
SJEFG;:*<C*=;J5*n8>*LCf;=8<;*J8:*=CJ8FE;>C:*:;FE8JC:*C>G=C*G;<;:*J;:*G=8B8f8<;=C:*<C*J8
:CFFEQ>A*E>FJ@RC><;*CJ*C>F8=D8<;A*8:?*F;L;*J8*F;L@>EF8FEQ>*R*J8*;=D8>Ec8FEQ>*<CJ
G=8B8f;*F;GE<E8>;*C>*J8*:CFFEQ>5*28=E8:*<C*J8:*LC<E<8:*8OJEF8<8:*:C*<E=EDC>*8*LCf;=8=
J8:*F;><EFE;>C:*8LBEC>G8JC:*R*L8GC=E8JC:*<C*J8:*E>:G8J8FE;>C:*R*Cj@EO;:*<C*G=8B8f;A
<C*L;<;*j@C*:C*8<8OGC>*J;*LCf;=*O;:EBJC*8*J8:*C]EDC>FE8:*:C>:;=E8JC:*<CJ*G=8B8f;*R
>;*J8:*8F=CFEC>GC>5
****%*LC<E;*OJ8c;A*F@8><;*CJ*O=;FC:;*C:Ge*F;>:;JE<8<;*C>*G;<8:*J8:*:CFFE;>C:A*C:Gd
O=C9E:G;*8OJEF8=*<C*>@C9;*CJ*F@C:GE;>8=E;*<C*C98J@8FEQ>*O:EF;:;FE8J*F;L;*LCF8^
>E:L;*<C*C98J@8FEQ>*<C*J8*CSEF8FE8*<C*J8*E>GC=9C>FEQ>5*+C*C:C*L;<;*:C*;BGC><=d>
E><EF8<;=C:*F@8>GEG8GE9;:*<C*C98J@8FEQ>5
****n8*<E:LE>@E<;*J8*F;>SJEFGE9E<8<*C>*J;:*Cj@EO;:*R*G8LBEe>*J8:*E>FE<C>FE8:*<C
O=;<@FFEQ>5*7*b8*b8BE<;*@>8*LCf;=8*C9E<C>GC*C>*J8:*F;><EFE;>C:*<C*G=8B8f;A*8<C^
Ld:*<C*J8:*O:EF;:;FE8JC:A*C>*J8:*8LBEC>G8JC:A*<C*:CD@=E<8<*R*C=D;>QLEF8:5*#;^
<=?8>*O=C:C>G8=:C*FES=8:*<C*O;=FC>G8fC:*<C*O=;O@C:G8:*<C*J;:*(?=F@J;:*8O=;B8<8:
C*ELOJ8>G8<8:A*OC=;*>;*:C*F;>:E<C=8*8<CF@8<;*C:GC*E><EF8<;=*F@8>GEG8GE9;*O8=8
C98J@8=*J8*E>GC=9C>FEQ>5*$8:*O=;O@C:G8:*:;>*L@R*<E9C=:8:*C>*F@8>G;*8*:@*F;>GC>E^
<;A*F;LOJCfE<8<*<C*8OJEF8FEQ>*;*=COC=F@:EQ>A*R*G=8<@FE=J;*8*>hLC=;:*;*OJ8c;:*<C
=C:O@C:G8*O;<=?8*:ELOJESEF8=*C>*C]FC:;*Ib8FE8*CJ*G=E@>S8JE:L;*;*G;<;*J;*F;>G=8=E;K
CJ*O=;FC:;5
****/>;*<C*J;:*CJCLC>G;:*j@C*Ld:*>;:*8R@<8>*8*98J;=8=*J;*j@C*C:G8L;:*b8FEC><;*C:
J8*:8GE:S8FFEQ>*<C*G;<;:*J;:*j@C*E>GC=9EC>C>*C>*CJ*O=;FC:;5*,>*C:C*:C>GE<;A*:C*F;>:E^
<C=8*<C*C:OCFE8J*=CJC98>FE8*J8*O=;D=C:E98*E>GCD=8FEQ>*9;J@>G8=E8*C>*J;:*(?=F@J;:*<C
OC=:;>8:*j@C*8J*O=E>FEOE;*<C:F;>SE8B8>*<C*CJJ;:*R*>;*O8=GEFEO8B8>5

(%10*4
Del DIagnóstIco Del proBleMa a la accIón 45

445*(01',

***&;*:C*bEc;*@>*O=C:@O@C:G;*<C*J8*E>GC=9C>FEQ>*OC=;A*:E*b@BEC=8*j@C*b8FC=*@>8
98J;=8FEQ>*CF;>QLEF8A*b8B=?8*<;:*F;:GC:*<E=CFG;:*FJ8=;:T
***q* *$8:*b;=8:*<C*O=;<@FFEQ>*CLOJC8<8:A*Ld]ELC*C>*@>8*E>GC=9C>FEQ>*C>*J8*j@C
*******O8=GEFEO8>*8FGE98LC>GC*<E9C=:;:*8DC>GC:*R*<@=8>GC*@>*OC=E;<;*<C*GECLO;*O=;^
*******J;>D8<;5
***q* *$8*S;=L8FEQ>*O8=8*G=8B8f8<;=C:*R*C>F8=D8<;:*:;B=C*G=8B8f;*C>*Cj@EO;*R*=EC:D;
*******O:EF;:;FE8JA*=C8JEc8<8*O;=*OC=:;>8J*C]GC=>;5
***,>*C:GC*F8:;*>;*:C*F;>:E<C=8*j@C*J8*C]E:GC>FE8*<C*@>*O=C:@O@C:G;*=C:@JG8:C*>CFC^
:8=E;*;*BC>CSEFE;:;*O8=8*J8*E>GC=9C>FEQ>*C>*:?*LE:L8*;*O8=8*J8*F@JG@=8*O=C9C>GE98*C>
DC>C=8J5*,:*Ld:A*O@C<C*j@C*@>8*98J;=8FEQ>*<C*J;:*F;:GC:*<E=CFG;:*b@BEC=8*ELOJEF8<;
L8R;=C:*<ESEF@JG8<C:*O8=8*O;>C=*C>*L8=Fb8*J8*E>GC=9C>FEQ>5
***,>*hJGEL;*GC=LE>;A*F=CCL;:*j@CA*8<CLd:*<C*E>9C=GE=*O8=8*O=C:C=98=*J8*:8J@<*<C
J;:*G=8B8f8<;=C:A*J8*E>GC=9C>FEQ>*C:Gd*:EC><;*=C>G8BJC*8*>E9CJ*:;FE8JA*R*j@C*C:;*GEC>C
=COC=F@:E;>C:*CF;>QLEF8:*8*LC<E;*R*J8=D;*OJ8c;*O8=8*J8*CLO=C:85

4\5*2%$0.%(!)&*6!&%$

***%*>E9CJ*L8F=;A*O;<=?8>*E<C>GESEF8=:C*98=E;:*CJCLC>G;:*j@C*b8>*S89;=CFE<;*@>8
C]OC=EC>FE8*F;L;*C:G85*,J*O=ELC=;*C:*CJ*8O;R;*FJ8=;*<C*J8*+E=CFFEQ>5*(8<8*CL^
O=C:8*GEC>C*:@*F@JG@=8*R*C>*J8*>@C:G=8A*:E*+E=CFFEQ>*:C*F;LO=;LCGCA*J@CD;*>;*GC
<Cf8*O;=*CJ*F8LE>;5*,:G;*:C*=CJ8FE;>8*C:G=CFb8LC>GC*F;>*;G=8*<C*J8:*F;><EFE;>C:
>CFC:8=E8:A*j@C*C:*GC>C=*FJ8=;*j@C*:C*G=8G8*<C*@>*O=;FC:;*8*J8=D;*OJ8c;A*R*C=8
ELO;=G8>GC*8S=;>G8=J;*F;>*J8*LC>G8JE<8<*<C*j@CA*:E*J;*CLOCcdB8L;:A*E=?8L;:
b8:G8*CJ*SE>8J5
***,J*bCFb;*<C*<E:O;>C=*<C*1##*ELOJEF8*8JD@>8:*9C>G8f8:*IF;>;FC=*CJ*C>G;=>;A*J;:
<E:GE>G;:*8DC>GC:*R*J8*F@JG@=8*<C*J8*CLO=C:8K*8*J8*b;=8*<C*8=D@LC>G8=*8*+E=CFFEQ>A
B@:F8=*8JE8>c8:A*8O=;9CFb8=*8J*Ld]EL;*J;:*=CF@=:;:*<E:O;>EBJC:5*'8LBEe>*8R@<Q*CJ
bCFb;*<C*GC>C=*F;>:;JE<8<;:*;G=;:*GCL8:*<C*O=C9C>FEQ>A*J;*j@C*b8F?8*j@C*CJ*1##
:C*b@BEC:C*D8>8<;*R8*@>*=C:OCG;*R*F=C<EBEJE<8<*G8>G;*8>GC*+E=CFFEQ>*F;L;*8>GC*J;:
G=8B8f8<;=C:5
***n8*:E<;*@>*CJCLC>G;*ELO=C:FE><EBJC*CJ*F;>:C>:;*C>*CJ*(11*R*C>G=C*1##*R*+#A*j@C
<C:<C*CJ*O=ELC=*L;LC>G;*C:G@9EC=;>*<C*8F@C=<;*C>*CJ*E>:G=@LC>G;*O8=8*C98J@8=*J;:
=EC:D;:*R*C>*J8*LCG;<;J;D?8*8*:CD@E=*<@=8>GC*J8*E>GC=9C>FEQ>5*$8*ELOJEF8FEQ>*<C*J8
O8=GC*:;FE8J*C>*G;<;*CJ*O=;FC<ELEC>G;*S8FEJEG8*J8*G=8>:O8=C>FE8*<C*J8*E>GC=9C>FEQ>*R
J8*F;>SE8>c8*C*ELOJEF8FEQ>*<C*J;:*G=8B8f8<;=C:5
***%*>E9CJ*LEF=;A*;*Ld:*=CJ8FE;>8<;*F;>*CJ*O=;OE;*O=;FC<ELEC>G;*<C*J8*E>GC=9C>FE^
Q>A*8JD@>8:*=CF;LC><8FE;>C:*:C=?8>T
***,LOCc8=*b8FEC><;*@>8*O=@CB8*OEJ;G;A*C>*@>*F;JCFGE9;*C>*CJ*j@C*:C*<C>*J8:*F;>^
<EFE;>C:*Ld:*S89;=8BJC:*O8=8*O;>C=*C>*L8=Fb8*J8*E>GC=9C>FEQ>*R*F;>G=;J8=*:@*C9;^
J@FEQ>5*,>*>@C:G=;*F8:;*J8*:CFFEQ>*<C*1G;Fs:*C=8*J8*Ld:*8<CF@8<8A*R*J8*<E>dLEF8*R
=C:@JG8<;:*;BGC>E<;:*>;:*b8>*OC=LEGE<;*J;D=8=*d>EL;:A*8=D@LC>G;:*R*8O=C><Ec8fC:
O8=8*b8FC=J8*C]GC>:EBJC*8*;G=8:*:CFFE;>C:5
(%10
 46 experIencIas en InterVencIón psIcosocIal

****,:*ELO;=G8>GC*j@C*J8:*O=;O@C:G8:*DC>C=8<8:*O;=*J;:*(?=F@J;:*:C8>*GC>E<8:*C>*F@C>^
G8*S;=L8JLC>GCA*8>8JEc8<8:*R*8OJEF8<8:*;O;=G@>8LC>GC5*+C*;G=;*L;<;A*J8*F=C8FEQ>
<C*@>8*<E>dLEF8*<C*C]OCFG8GE98:*>;*F@LOJE<8:*DC>C=8=?8*<C:F;>SE8>c8*R*=C:E:GC>FE8
8>GC*F@8Jj@EC=*8FG@8FEQ>*O;:GC=E;=5
****+CJ*LE:L;*L;<;A*<CBC*b8BC=*@>*F;>:G8>GC*SCC<^B8Fs*<C:<C*R*b8FE8*CJ*(?=F@J;*<C
#=C9C>FEQ>5*+CBC*E>S;=L8=:C*OC=EQ<EF8LC>GC*<CJ*C:G8<;*<C*8O=;B8FEQ>*R*8OJEF8FEQ>
<C*J8:*LC<E<8:*j@C*:C*O=;O;>C>5*7*CJ*=C:G;*<C*J8*CLO=C:8*<CBC*9E:@8JEc8=*J8*J8B;=
<CJ*(?=F@J;5*$;*LE:L;*;F@==C*F;>*CJ*P=@O;*<C*'=8B8f;T*:@*J8B;=*<CBC*:C=*G=8>:O8=C>^
GC*O8=8*CJ*F;>f@>G;*<C*J;:*8DC>GC:*<C*J8*CLO=C:85
****,:*ELO;=G8>GC*j@C*C]E:G8*@>*F;>G=;J*OC=EQ<EF;*<CJ*S@>FE;>8LEC>G;*<CJ*O=;OE;
(?=F@J;A*R*LCF8>E:L;:*O8=8*<C:8G8:F8=*O;:EBJC:*;B:GdF@J;:5*#;=*CfCLOJ;T*J8*O;:E^
BEJE<8<*<C*8FJ8=8=*L8JC>GC><E<;:*;*8FGEG@<C:*E>8<CF@8<8:*<C*8JD@>8:*SED@=8:*FJ89CA
<CG8JJ8=*E>S;=L8FEQ>*:;B=C*F8LBE;:*ELO;=G8>GC:*j@C*8SCFGC>*8J*G=8B8f;*<C*J8*:CFFEQ>
E>9;J@F=8<8A*CGF5*1C*G=8G8*<C*C9EG8=*j@C*CJ*(?=F@J;*:C*OC=9EC=G8*F;>9E=GEe><;:C*C>*@>
C:O8FE;*>;*F;>:G=@FGE9;A*<C*=CO=;FbC:*R*=CGEFC>FE8:5*,>*CJ*F8:;*<C*J8*:CFFEQ>*<C
1G;Fs:A*S8FEJEG8B8*C:G8*J8B;=*CJ*bCFb;*<C*j@C*CJ*;B:C=98<;=*<CJ*(?=F@J;A*<CJCD8<;
<C*O=C9C>FEQ>A*O8=GEFEO8=8*G8LBEe>*C>*CJ*P=@O;*<C*'=8B8f;A*R*<E:O@:EC=8*<C*8FFC:;
<E=CFG;*8*+E=CFFEQ>*O8=8*=C:;J9C=*C:G;:*GCL8:5
****,J*O8OCJ*<CJ*C>F8=D8<;*C:*F=@FE8J*C>*J8:*=C@>E;>C:*<C*J8*:CFFEQ>A*F;L;*G=8>:LE:;=
<C*J8*C:G=@FG@=8*<C*J8*CLO=C:8A*F;L;*=CFCOG;=*<C*J8:*E>EFE8GE98:*R*O=;O@C:G8:*<C*J;:
G=8B8f8<;=C:5*1;>*<CFE:E98:*J8:*8FFE;>C:*F;>F=CG8:*C>F8LE>8<8:*8*E>9;J@F=8=JC:*C>*CJ
O=;FC:;A*O;=*CfCLOJ;A*j@C*:C*JC:*b8R8*S;=L8<;VE>S;=L8<;*R*O=;O;=FE;>8<;*J;:*=CF@=^
:;:A*GECLO;*R*F;>SE8>c8*>CFC:8=E;:*O8=8*j@C*CLOECFC>*8*S@>FE;>8=*<C*L;<;*<E:GE>G;
8J*G=8<EFE;>8J5

18>G*18<@=>?*<H%>;E8A*>;9ECLB=C*\WWY

4[5*.,6,.,&(!%1*3!3$!0P.w6!(%1

I4K*";>F8<8A*15A*$J;=C>:A*(5*I\WWaK5*"eG;<;*(0#10g*!1'%1\45*"8>@8J*O8=8*J8
****C98J@8FEQ>*<C*=EC:D;:*O:EF;:;FE8JC:5*!>:GEG@G;*1E><EF8J*<C*'=8B8f;A*%LBEC>GC*R
****18J@<*I!1'%1K5*bGGOTVVxxx5E:G8:5FF;;5C:V<C:F8=D8:VLyLCG;<;yE:G8:\45O<S5

(%10*4