POLL THE ENGLISH OR-AP02.

EV04

MARCELA JOHANA GUTIERREZ PEREZ

1. IN THINKING ABOUT YOUR MOST RECENT EXPERIENCE WITH PROCLEEN, HOW WAS THE
QUALITY OF CUSTOMER SERVICE YOU RECEIVED

. SUPERIOR

. VERY SATISFACTORY

.ABOUT AVERAGE

.SOMEWHAT UNSATISFACTORY

.VERY POOR

2. IF YOU ARE NOT SATISFIED WITH THE SERVICIE , WILL YOU PLEASE DESCRIBE WHY.

THANK YOU FOR YOUR FEEDBACK . WE SINCERELY APRECIATE YOUR HOKE YOUR HONEST
SOMEWTHE FUTURE.

3. HOW LONG HAVE YOU USED OUR SERVICE?

. LESS THAN 6 MONTHS

. 1 YEAR YO LESS THAN 2 YEARS

. 3 YEARS OR MOILIKELYRE

4. HOW LIKELY IS IT THAT YOU WOULD RECOMMEND US TO FRIEND/COLLEAGUE?

. VERY LIKELY

. SOME WHATLIKELY

. NEUTRAL

.SOME WHATHLIKELY UNLIKELY

. VERY UNLIKELY
5. HOW LIKELY ARE YOU TO CONTINUE DOING BUSSINESS WITH US?

. VERY LIKELY

. SOME WHATLIKELY

. NEUTRAL

.SOME WHATHLIKELY UNLIKELY

. VERY UNLIKELY

6. WHICH OF OUR SERVICE DO YOU USED?

. WEEKLY REGULAR CLEANING

. BI-WEEKLY REGULAR CLEANING . MONTHLY SERVICIE

. WINDOWS CLEANING

. SPRING CLEANING

.TOUCH UP

7. PLEASE RATE US ON THE FOLLOWING ATTRIBUTES

. CUSTOMER SERVICE

.PROFESSIONALISM

.QUALITY OF SERVICE

. PRICE

. 18 - 24

. 25 -34

. 35 - 44

. 45 - 54

. 55 OR OLDER

. PREFER NOT TO ANSWER

9. PLEASE INDICATE YOUR GENDER

. FEMALE
.MALE

. PREFER NOT TO ANSWER

10. DO YOU HAVE ANY SUGGESTIONS FOR IMPROVING OUR SERVICE?