Costomer Relashion Management

CRM

CRM
CRM proviene de la sigla del trmino en ingls customer
relationship management, y puede poseer varios
significados

CRM como modelo de gestin

CRM puede ser considerado un conjunto de prcticas diseadas,
simplemente, para poner a una empresa en un contacto mucho ms
cercano con sus clientes
De este modo, aprender ms acerca de cada uno, con el objetivo
ms amplio de que cada uno sea ms valioso incrementando el valor
de la empresa.

Useful Images and Icons

Como
esta Ud?

Yo quiero

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Cul es la mecnica?

CRM SOCIAL
el contacto 1 a 1 se va perdiendo
dejando de lado la relacin de los clientes con la marca
El CRM, y especialmente el CRM Social nacen de la necesidad
de recuperar los vnculos personales con los clientes

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Y Cmo lo hacen?

Item One

Item Two

Item Three

Item Four

Mediante la conexin constante

El registro de la informacin de la actividad

Se les provee de informacin y soporte

se les avisa de nuevas activaciones y se les

recompensa por producir contenido positivo

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Ejemplo

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Bar Graph Page Layout

Here is the description of the
graph. This chart is compatible
with PowerPoint 97 2010.
Here is some more text. You
may delete the graphical
elements.

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Bar Graph Page Layout

Here is the description of the
graph. This chart is enhanced
with features from PowerPoint
2007 or higher.
Here is some more text. You
may delete the graphical
elements.

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Sample Table Layout

Here is the description of the
graph. This chart is compatible
with PowerPoint 97 2010.
Here is some more text. You
may delete the graphical
elements.

Geographic
Region

Q1

Q2

Q3

Q4

United States

1254

1254

1254

1254

Europe and Asia

324

324

324

324

Australia

32

32

32

32

South America

Canada

Mexico

1614

1614

1614

1614

TOTALS

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Comparison Page
Your Sub Title Here

Your Sub Title Here

This is a place holder for item one.

Item one can be text, a picture,
graph, table, etc. This is a place
holder for item one. Item one can
be text, a picture, graph, table, etc.

Change the YOUR LOGO area

below by editing the Slide Master
under the view tab.

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All the graphical elements can be

moved, copied, or deleted from the
slide master view.

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Example Pie Graph

This is a PowerPoint 2007 or
higher enhanced graph. You
may change this graph as you
wish.
This chart utilizes features
available in PowerPoint 2007 or
higher.

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Example Pie Graph

This is a PowerPoint 97 higher
compatible graph. You may
change this graph as you wish.
This chart can be modified in all
versions of PowerPoint.

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Smart Art Page Layout

This chart utilizes Smart Art
which is feature in PowerPoint
2007 or higher. If you wish to
make charts like this and dont
have PPT 2007, we have
provided the graphical elements
to help you build this yourself.

Stage 1
Second level of text
here
You can remove the
image.

Stage4

Stage 2

Smart art is
quite
powerful

Second
level of text
here

Stage 3
Second level of text here
Another Point Here
And Another

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Smart Art Page Layout

This chart utilizes Smart Art
which is feature in PowerPoint
2007 or higher. If you wish to
make charts like this and dont
have PPT 2007, we have
provided the graphical elements
to help you build this yourself.

Step 3

Step 1

Add your text

here

Add your text

here

Step 2
Add your text here

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Picture Layout
You can add a description of the picture here.
In PPT 2007 or newer, this is a custom layout and can be modified
under the slide master view.

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A Two Column Page Layout

QUICK FACT
A content placeholder. Use for text,
graphics, tables and graphs. You
can change this text or delete it. A
content placeholder. Use for text,
graphics, tables and graphs. You
can change this text or delete it. A
content placeholder. Use for text,
graphics, tables and graphs. You
can change this text or delete it.

QUICK FACT
A content placeholder. Use for text,
graphics, tables and graphs. You
can change this text or delete it. A
content placeholder. Use for text,
graphics, tables and graphs. You
can change this text or delete it. A
content placeholder. Use for text,
graphics, tables and graphs. You
can change this text or delete it.

A content placeholder. Use for text,

graphics, tables and graphs. You
can change this text or delete it.

A content placeholder. Use for text,

graphics, tables and graphs. You
can change this text or delete it.

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Three Picture Page Layout

A description of the first

picture. You may change
this text.

A description of the
second picture. You may
change this text.

A description of the third

picture. You may change
this text.

A second place holder is

available here. Add as
much text to your liking.

A second place holder is

available here. Add as
much text to your liking.

A second place holder is

available here. Add as
much text to your liking.

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Two Picture Page Layout

A placeholder for the 1st picture

More information can be added here by
changing this text.
You can modify this pages formatting by
editing the page layouts under the slide
master view.

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A placeholder for the 2nd picture

More information can be added here by
changing this text.
You can modify this pages formatting by
editing the page layouts under the slide
master view.

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Questions? Comments?

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