Desempeo ITIC

ITIC 1
ITIC 2
ITIC 3
ITIC 4
ITIC 5
ITIC 6
ITIC 7
ITIC 8
ITIC 9
ITIC 10
ITIC 11
ITIC 12
ITIC 13
ITIC 14

Cliente 1

Cliente
2

Cliente 3

7
2
7
7
5
6
8
5
1
2
6
7
8
3

5
2
5
8
9
6
7
9
4
4
3
7
6
6

5
2
1
7
4
8
1
8
6
4
5
6
3
8

Cliente 4 Cliente 5 Cliente 6 Cliente 7 Cliente 8 Cliente 9

3
10
2
7
3
9
6
4
7
3
7
9
4
5

4
9
10
8
4
5
7
4
3
6
7
1
7
9

7
10
9
9
8
10
8
9
5
2
6
8
8
4

9
9
5
4
7
6
4
8
5
7
3
8
2
3

4
8
4
6
6
4
5
6
7
5
7
9
10
3

8
8
5
2
8
5
3
9
3
8
7
9
8
10

Cliente
Cliente 11
10

6
6
3
6
2
6
4
10
3
3
8
5
7
7

3
10
7
1
10
9
4
5
4
3
5
9
6
5

Cliente 12

9
8
7
9
9
6
10
9
4
10
9
1
7
9

Cliente 13

2
9
1
2
8
4
8
5
6
3
6
9
3
6

Chart Title
1.2
1
0.8
0.6
0.4
0.2
0

Promedio

ITIC 2
ITIC 7
ITIC 12

7.1538
5.7692
6.7692

Mediana

num clientes con

satisfaccion mas
de 8

Moda
6
6
7

9
7
9

9
4
7

Porcentaje

Varianza
69.23% 9.807692308
30.77% 6.358974359
53.85% 8.192307692

Desviacion Estandar Coheficiente de variacion

3.131723536
0.437767806
2.521700688
0.437094786
2.862220762
0.422828067

Anlisis de varianza de un factor

RESUMEN
Grupos
Columna 1
Columna 2
Columna 3
Columna 4
Columna 5
Columna 6
Columna 7
Columna 8
Columna 9
Columna 10
Columna 11
Columna 12
Columna 13

ANLISIS DE VARIANZA
Origen de las variaciones

Cuenta

Suma
14
14
14
14
14
14
14
14
14
14
14
14
14

74
81
68
79
84
103
80
84
93
76
81
107
72

Promedio
5.28571429
5.78571429
4.85714286
5.64285714
6
7.35714286
5.71428571
6
6.64285714
5.42857143
5.78571429
7.64285714
5.14285714

Varianza
5.6043956
4.48901099
6.13186813
6.70879121
6.76923077
5.47802198
5.45054945
4.15384615
6.55494505
5.03296703
8.02747253
6.4010989
7.36263736

Suma de cuadrados
Grados dePromedio
libertad de los cuadrados F

Entre grupos
Dentro de los grupos

113.307692
1016.14286

12 9.44230769
169 6.01267963

Total

1129.45055

181

1.5704

Probabilidad
0.10444591

Valor crtico para F

1.80984276

Cliente 1
Cliente 2
Cliente 3
Cliente 4
Cliente 5
Cliente 6
Cliente 7
Cliente 8
Cliente 9
Cliente 10
Cliente 11
Cliente 12
Cliente 13

Cliente 1

Cliente 2

Cliente 3

Cliente 4

Cliente 5

Cliente 6

1
0.44255806
-0.18932989
-0.14516339
0.01248885
0.50771769
-0.24853301
0.07971445
-0.17223971
0.17794288
-0.04751194
-0.00733883
-0.25831787

1
0.33093596
-0.26732674
-0.32095156
0.29583711
-0.01332952
-0.08906891
-0.01519358
0.06935735
-0.02105192
0.04202521
0.0057344

1
0.23129904
-0.39400753
-0.1232434
0.03231402
-0.18290109
0.16119836
0.48265853
-0.16915956
-0.18066422
-0.06541924

1
-0.1255618
0.32719133
0.08359382
0.36429173
-0.1947107
0.20046118
0.31371196
-0.46701884
0.54412541

1
0.06316043
-0.45589974
-0.27562296
-0.15012251
0.07907263
-0.12522148
0.53754837
-0.29419416

1
0.20311779
0.20963457
-0.2209781
0.21765468
0.46482575
-0.17165687
0.07613471

Cliente 7

Cliente 8

1
-0.03233265
0.32908415
-0.09231645
0.32727684
-0.13581072
0.21336681

1
0.11793342
0.13458894
0.26642319
-0.46245116
0.36164968

Cliente 9

Cliente 10

Cliente 11

1
0.35011694
1
0.37039365 -0.14176565
1
0.01442002 0.15101285 -0.40854428
0.22936406 -0.06137744 0.53459401

Cliente 12

1
-0.2497119

Cliente 13