REQUERIDO: apt-get install libhtml-parser-perl libdb-file-lock-perl libnet-dns-perl apt-get install libyaml-libyaml-perl Luego: Descompactar OTRS: linux:/opt# tar xf /tmp/otrs-3.1.tar.

gz linux:/opt# mv otrs-3.1 otrs linux:/opt# ls otrs linux:/opt# Agregar el usuario OTRS: linux:/opt# useradd -r -d /opt/otrs/ -c 'OTRS user' otrs linux:/opt# usermod -G nogroup otrs linux:/opt# Cambiar ficheros del nucleo: linux:/opt# cd otrs/Kernel/ linux:/opt/otrs/Kernel# cp Config.pm.dist Config.pm linux:/opt/otrs/Kernel# cd Config linux:/opt/otrs/Kernel/Config# cp GenericAgent.pm.dist GenericAgent.pm Asignar Permisos: If your web server is running with the same user rights as user 'otrs', the comm and to set the proper access rights is otrs.SetPermissions.pl /opt/otrs --otrs-u ser=otrs --web-user=otrs. On SUSE systems the web server is running with the use r rights of 'wwwrun'. On Debian-based systems this is 'www-data'. You would use the command otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=wwwrun --otrs-group =nogroup --web-group=www to set the proper access rights chequear modulos: otrs.CheckModules.pl cargando modulos: linux:~# cd /opt/otrs linux:/opt/otrs# perl -cw bin/cgi-bin/index.pl cgi-bin/installer.pl syntax OK linux:/opt/otrs# perl -cw bin/cgi-bin/customer.pl cgi-bin/customer.pl syntax OK linux:/opt/otrs# perl -cw bin/otrs.PostMaster.pl bin/otrs.PostMaster.pl syntax OK linux:/opt/otrs# Configurar apache: Copiar el template del otrs al apache.conf.d