SIX SIGMA AT MOTOROLA

BY NIKHIL BHADANE AMIT HATWALNE

08 36

TOPICS COVERED
INTRODUCTION. IMPLEMENTATION OF SIX SIGMA IN MOTOROLA. MOTOROLAS STEPS TO ACHIEVE SIX SIGMA EMPLOYEE TRAININGS IN SIX SIGMA BENEFITS SIX SIGMA METHOD FOLLOWED AT MOTOROLA

INTRODUCTION TO SIX SIGMA

Six Sigma business management strategy originally developed by Motorola. Seeks to identify and remove causes of defects and errors in manufacturing and business processes. Six Sigma at many organizations simply means a measure of quality that strives for near perfection.

Implementation OF SIX SIGMA IN MOTOROLA

On January 15,1987 Bob Galvin launched Six Sigma Quality Program. The Corporate Policy Committee Of Motorola updated its quality goal in achieving Six Sigma The CEO said that There is only one ultimate goal: Zero defects in everything we do. Six sigma was projected as as organization wide, leadership driven, process oriented, middle manger led and employee owned initiative.

MOtOrOlaS StePS tO achieve Six sigma

Identify the product you create or the service that you provide. Identify the customer(s) for your product or service, and determine what they consider important . Identify your needs. Define the process for doing the work. Mistake-proof the process and eliminate the wasted effort. Ensure continuous improvement by measuring, analyzing and controlling the improved process.

All departments of Motorola were taught the benchmarking techniques of competitors products reliability and performance. Then, the employees were asked to exceed the competitors standards, reducing the cycle time. The managers of the company carried with them printed cards and pagers to make them available to customers all the time . All product managers were trained in six sigma, and they, in turn, trained their employees.

 Quality reviews were conducted on a weekly, monthly and quarterly basis to improve performance. All management levels of the company were involved in these quality reviews.

The six sigma methodology was institutionalized and imbibed in to every process across the company through employee participation towards achieving the common goal.
However, by 1992,Motorola aimed to achieve the overall quality level of 5.4 defects per million, a little less than six sigma(3.4).

EMPLOYEE TRAINING IN SIX SIGMA TOOLS

GREEN BELTS: Basic level training program Serves as high performing team members Program focused on DMAIC BLACK BELTS: Technically Oriented Employees Given Computer Training Skills

cONt.
MASTER BLACK BELTS: Highest Level Of technical Proficiency Masters Provided Technical Leadership Of The Six Sigma

CHAMPIONS:

Six Sigma Structure

The Benefits
Reduction in the process defects Reduction in the manufacturing cost by $1.4 mn Employee production on a dollar basis increased by 126% Stockholders share value increased by 4 times

DMAIC
Motorola Six Sigma technique was based on DMAIC: Define Measure Analyze Improve Control

THANK you