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Listening to Learn
Provide ground rules: Distribute handout Encourage note taking Feel free to ask questions at any time
The most important leadership skill is Communication. The most important communication skill is Listening. Have you ever been in a situation where people werent listening? Or you thought they were, but they misunderstood? Or perhaps you misunderstood? Or perhaps you understood what they said, but you didnt fully appreciate the importance to them?
Do you know how to listen effectively? Effective listening is key to many of the other leadership skills, so it is the first one taught in Wood Badge.
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Learning Objectives
Upon completion of this presentation you will be able to: Become aware of how we listen. Explore good listening as a communication skill. Practice the skills of active and empathetic listening. Examine the relationship between listening skills and the receiving and giving of feedback.
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Learning Objectives
Upon completion of this presentation you will be able to: Become aware of how we listen. Explore good listening as a communication skill. Practice the skills of active and empathetic listening. Examine the relationship between listening skills and the receiving and giving of feedback.
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Role Play
Lets talk about a recent trip or vacation!
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Role Play:
Instructions: group into pairs, one speaker/one listener. Speaker talks to listener for 1-2 minutes about a recent trip or vacation. Listener is given behavior card to follow. Behaviors are: Interrupt the speaker, Give advice before speaker is done, Give blank look, Be bored.
Discussion:
Listening is an essential part of communication, yet we take it for granted. We dont teach it in our schools. There are courses on writing and in public speaking, but seldom does a course focus on the skill of listening. This Wood Badge session is designed to change that. By making ourselves aware of the importance of listening and the ways in which we do it, all of us can more effectively use listening as a tool for learning and for leadership.
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He is author of The Seven Habits of Highly Effective People, with over 12 million copies sold in 32 languages.
Known internationally as an author, lecturer, teacher and leadership mentor.
Trained thousands of leaders in business, industry, education and government in the principles of management and leadership development.
There are two types of effective listening active and empathetic. What do you think active listening means? Board them.
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Reflects back what a person is saying to confirm comprehension What I understand you to be saying is this
By rephrasing the information and bouncing it back to the speaker, the listener confirms that the message has been correctly received.
Listeners doing this are not making value judgments. They are simply making sure they are hearing what the speakers have to say and they are letting the speakers know that their messages are getting through.
Q: Now we know what Active Listening isWhat is Empathetic Listening? Put answers on flip chart
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Sincere attempt on the part of a listener to understand in depth what a speaker is saying.
Empathetic listeners pay attention to more than just the words they hear. They also take care to notice a speakers body language, tone of voice, and emotional sense and consider them part of the message package the speaker is sending.
Empathetic listening requires listeners to: Put themselves in the speakers place Imagine things from the speakers point of view Try to understand how the speaker feels Effective listening is active and empathetic.
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Rephrase the message, and also share any deeper understanding of the speakers feelings.
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- Rephrase the message, and also share any deeper understanding of the speakers feelings. Listeners should take into consideration the speakers body language, tone of voice, facial expressions, and other spoken and silent signals that will help enhance understanding. 4) Listeners and speakers trade roles and repeat the exercise.
Now ask - Which style was the most effective?
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Effective Listening
Active
and
Empathetic
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Effective Listening
Active
and
Empathetic
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Role Play
Listening in Adversarial Situations
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Ask for volunteer You are to play the role of a scout who is very angry about the way others in his unit are treating him. 1) 2) 3) 4) So, what seems to be the problem? (Encourage the scout to keep talking) I see. OR I hear you saying..? (Offer no judgment or feedback) Is there anything else? Now I hear what you dont want (give some examples), now tell me what you do want(focus on positive aspects rather than negative ones)
What did you observe? How did the scout react to the leader listening? How did the leader show the scout that he was listening?
Speakers respond to how others listen to them. Acknowledge but dont immediately judge their complaints (I got it). If there is no enabling by the listener; complaints will seem smaller and ultimately more manageable. By taking a negative and flipping it around to a positive, a listener can also structure a more productive framework for finding solutions. (I hear what you dont want; now tell me what you do want.) A conversation cast in a positive light naturally involves more empathy and support. Body language of listeners and speakers becomes more open, and chances for resolution are greatly enhanced.
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Listen to their message. Be aware of your body language. Be aware of their body language.
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Listen to their message. Be aware of your body language. Be aware of their body language.
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Be helpful. Is recipient open to feedback? Deal only with changeable behaviors. Deal with specifics, not generalities. Describe the behavior; DO NOT evaluate it. Describe the impact to you. Accept your responsibility. Check understanding.
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Consider your motives. Feedback should always be helpful; otherwise there is no reason to offer it. Find out if the other people involved are open to receiving feedback. Listen carefully, then rephrase what they are saying to be sure you understand them. Deal only with behavior that can be changed. Deal with specifics, not generalities. Describe the behavior; do not evaluate it. Let the other person know the impact the behavior has on you. Use an I statement to accept responsibility for your own perceptions and emotions. To make sure the recipients of feedback have understood your message in the way you intended it, ask them to rephrase what they heard you say.
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Tips on Giving Feedback You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.
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You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.
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Listen actively.
Listen empathetically. Check your reaction.
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Seek out feedback. It will nearly always provide you with information that will in some way help you improve your performance. Listen carefully. Receiving feedback requires a heightened awareness of yourself and the person offering the feedback. Listen actively. Restate the feedback in your own words so that the speaker knows that the message you are receiving is the same as the one the speaker intended to send. Ask clarifying questions. Listen empathetically. Put feedback in its proper context by observing the speakers body language, tone of voice, and emotions. Consider the speakers reasons for offering feedback. Check your own feelings. Notice how you are felling when someone offers you feedback. Becoming angry or defensive can cloud your ability to listen effectively.
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Summary
Effective Listening is a skill that each of us can learn and can constantly improve upon.
Listening plays a vital role in forming relationships, developing teams, and finding solutions.
The best listening is both active and empathetic. Listening can be a tool in turning a negative situation into a positive one. Listening well is an important part of both receiving and giving feedback.
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Summary
Effective Listening is a skill that each of us can learn and can constantly improve upon.
Listening plays a vital role in forming relationships, developing teams, and finding solutions.
The best listening is both active and empathetic. Listening can be a tool in turning a negative situation into a positive one. Listening well is an important part of both receiving and giving feedback.
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Learning Objectives
With the completion of this presentation you should now be able to: Become aware of how we listen. Explore good listening as a communication skill. Practice the skills of active and empathetic listening. Examine the relationship between listening skills and the receiving and giving of feedback.
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Learning Objectives
With the completion of this presentation you should now be able to: Become aware of how we listen. Explore good listening as a communication skill. Practice the skills of active and empathetic listening. Examine the relationship between listening skills and the receiving and giving of feedback.
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Thank You !
Place Totem here
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