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How many have heard about the other quotients? There are multiple intelligences Moral Intelligence (MI) Practical Intelligence (PI) Social Intelligence (SI) Cultural Intelligence (CI)
Emotional Intelligence
Success of your workforce Improve organizational functioning Contribute to your success as a leader
Have you ever thoughtHe/She could be so much more effective if only .? What are some of the if onlys?
EI is our ability to recognize and control our feelings and needs, recognize those of other people and then respond constructively and skillfully.
John Whitley
History of EI
Howard Gardners theory of Multiple Intelligence laid the foundation for the study of EI.
Enjoyment
Anger Love Disgust Shame Surprise Fear
Sadness
Golemans Model
Emotional Competence Framework
Personal Competences Self-awareness Self-regulation Motivation Social Competencies Empathy Social Skills
Personal Abilities
Self-awareness having a realistic assessment of our abilities and a sense of self-confidence. Self-regulation handling emotions in a positive manner, being conscientious, and recovering well from emotional distress.
Motivation Moving towards goals, taking initiative and striving for improvement.
Social Abilities
Empathy sensing what others are feeling, being able to see from anothers perspective, cultivating rapport and attunement with a broad diverse of people. Social Skills Handling emotions in relationships well, networking, being able to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.
EI and Leadership
Three quarters of all career crashes are EI related. EI is about twice as important in job performance as technical skills or IQ. Great Leaders work through emotions - EI provides the framework for success.
EI in Action
Historical Contemporary
EI in Action - Oprah
She has become one of the most powerful people on television, a super celebrity who translated her success into a thriving business empire, while maintaining a persona that makes people feel like she is their best friend.
Need for EI in todays corporate world especially in our demanding world of Fire-EMS. Applications in the organization Measuring EI Assessment Tools EI Training
Measuring EI
Emotional Competence Inventory 360 Work Profile Questionnaire Mayer-Salovey-Caruso Emotional Intelligence Test
EI Training
Need to assess the job and individual Feedback to the individual Make change self-directed Focus on clear, manageable goals Encourage practice and provide feedback Provide models Encourage Celebrate improvements Evaluate
Misconceptions about EI
Emotional Intelligence does not mean merely being nice. EI does not mean giving free rein to feelings. It means managing feelings so that they are expressed at the right time appropriate for a given situation. Women are not smarter than men when it comes to EI. Each of us has our own profile of emotions and how we manage them regardless of gender. An analysis has shown that women, on average, are more aware of emotions, show more apathy and are more adept interpersonally. Men may be more confident, optimistic, adapt more easily and handle stress better. Our level of EI is not fixed genetically, nor does it develop only in early childhood. EI seems to be largely learned and continues to develop through life as we learn from our experiences. Studies have shown that people get better at EI capabilities as they experience more of life. Maturity can be a label for this growth in EI.
Be aware of your reactions and how others respond to your reactions Complete an EI assessment and determine your areas for improvement
Self coach Get an executive coach
EI Readings