Human Resource Management

Human Resource Management

The integration of all processes, programs, and systems in an organization that ensure staff are acquired and used in an effective way

Strategic Human Resource Management (Exhibit 9-1)

HR planning Recruitment Selection Organizational and work design Training and development Performance review Compensation Labour relations

Strategic Importance of HRM

 Can establish an organizations sustainable competitive advantage
 Shortfall of 500 million workers

 Requires fundamental change in how managers think about employees

 Partners and Investments

 Need to consider outsourcing certain HR transactions

 But then what does the HR dept. do?

Legal Environment of HRM

 Federal and provincial governments influenced HRM through laws and regulations
 Huge increase in this since 1960s

 Employers must ensure that managers understand their obligations and comply  Four primary areas of employment legislation
 Lets look at the Main One

Human Rights Legislation

 Has the most impact on HR decisions  Protects individuals and groups from discrimination  Protects employees from harassment--both workplace and sexual  Consider the time, (which translates to money), that managers spend on HRL

Other Employment Legislation

 Employment standards
 Basic or minimum employment conditions in an organization
 Minimum wage, hours of work, OT pay

 Health and safety

 Healthy and Safe work Environment  On the Job Injuries

 Labour relations
 Relationship between union and employer  Not all organizations are covered by Labour Relations

Global Laws and HRM

 Laws and regulations are not the same throughout the world
 Working Conditions, Pay, H&S

 Important for manage to know the legislation in the country in which they are working

Human Resource Planning

Assessing Current Human Resources Assessing Future Human Resource Needs

Developing a Program to Meet Needs

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HR Planning
 We have found the gap, how do we fill this void?  How much time should we spend on identifying the right person?  Lets follow the trail of what it takes to hire a new team member in an oganization.

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Recruitment
 Process of locating, identifying, and attracting capable candidates Can be for current or future needs Critical activity for some corporations. What sources do we use for recruitment

  

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Internal Searches

School Placement

Employee Referrals

Employee Leasing

Recruitment Sources

Temp Services

Employment Agencies

Advertisements
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Selection
   Prediction exercise
 Thus, Not Perfect

Decision-making exercise Purpose is to hire the person(s) best able to meet the needs of the organization Tied Back to Strategy

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Selection
 Are there ways that managers can ensure that the decision achieves the desired outcome? (time and time again)
 Yes, use HR Tools which are Reliable & Valid

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Reliability
 Degree to which selection tool measures the same thing consistently  Can be a test or an interview  Same questions need to be asked.

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Validity
 Relationship between selection tool and appropriate criterion  What a selection technique measures and how well it measures  Must be proven and relevant to job
 Eg: keyboarding skills for data entry clerk.

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The Effectiveness of Interviews

        Prior knowledge about an applicant Attitude of the interviewer The order of the interview Negative information The first five minutes The content of the interview The validity of the interview Structured versus unstructured interviews
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Common Types of Interviews

 Non-directive
 Most Latitude  Questions are open ended  This can get you into trouble

 Behavioural Description
 As about a situation you have experienced.

 Structured
 Panel  Situational
 Why is a Situational Analysis Good.

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Interview Questions
 Lets come up with some interview questions!

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Written Tests
    Intelligence General aptitude Ability Interest

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Reference Checks
    Potential employer seeks to verify information Important to have well-constructed questions Can you Outsource This? How far can you dig?

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Your Hired
 Now What?  Most Important Stage

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Orientation
 Process to introduce new employees to organization  Familiarization to Organization and its Values Familiarize new employee to job and work unit  Help Improved Success On the Job beliefs, employee to understand values, and acceptable behaviours
Minimizes Turnover

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Training and Development

 Learning experience that seeks relatively permanent change  Involves changing skills, knowledge, attitudes or behaviours  Training tends to be done for current job  Develop usually means acquiring skills for future work
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Employee Training
What deficiencies, if any, does job holder have in terms of skills, knowledge, abilities, and behaviours? What are the strategic goals of the organization?

Is there a need for training?

What behaviours are necessary?

What tasks must be completed to achieve goals?

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Training
 Can you Train Someone out of a job?

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Performance Management
 Integration of management practices that includes a formal review of employee performance
 How often should this take place?

 Includes establishing performance standards and reviewing the performance  Means to ensure organizational goals are being met

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Performance Review Methods

Written Essay Critical Incidents

Graphic Rating Scales

BARS

Multiperson

MBO

360-Degree Review
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If Performance Falls Short

    Train Discipline Coach Out the Door

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Compensation Management
    Process of determining cost-effective pay structure Designed to attract and retain Provide an incentive to work hard Structured to ensure that pay levels are perceived as fair

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Factors That Influence Compensation

Employees tenure and performance Size of company Company profitability Kind of job performed

Geographical location

Level of Compensation and Benefits

Kind of business

Management philosophy

Labour- or capital-intensive

Unionization

FOM 9.29

Employee Benefits
    Indirect financial rewards Designed to enrich employees lives Vary widely in scope Costs range from 30% to 40% of payroll costs

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Health and Safety

 Employers are responsible for ensuring a healthy and safe work environment  Employees are required for follow instructions and any legal requirements  Workplace violence is a growing concern

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Labour Relations
 Relationship between union and employer  Union functions as the voice of employees  Collective bargaining is a process to negotiate terms and conditions of employment  Bargaining produces a written document called a collective agreement

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