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Course Outline
UNIT 1: IT IN THE ORGANIZATION UNIT 2: THE WEB REVOLUTION UNIT 3: STRATEGY DEVELOPMENT AND PLANNING TECHNIQUES UNIT 4: MANAGING IT UNIT 5: SOME ADVANCED SYSTEMS
Suggested Reading
1. Efraim Turban, James Wetherbe, Ephraim McLean, Dorothy Leidner, Wetherbe: Information Technology for Management: Transforming Organizations in the Digital Economy, 6 ed. 2. K. C. Laudon, J. P.Laudon: Management Information Systems Managing The Digital Firm Eight Edition 3. Jack Callon: Competitive Advantage through
Unit I
Information Technology Digital Organizations Digital Economy Role of IT Managing IT Strategic Information Systems
Information Technology
refers to the scientific, technological and engineering disciplines and to the management technologies used in information handling, communication and processing; their applications; and associated software and equipment, together with their interaction with humans and machines.
Infrastructure
Hardware Software Dataware House Networks & Telecommunications
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Digital Business
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Business Models
A business model is a method of doing business by which a company can generate revenue to sustain itself. The model spells out how the company adds value to create a product or service. (Value Chain)
Nokia makes and sells cell phones A TV station provides free broadcasting. Its survival depends on a complex model involving advertisers and content providers Internet portals, such as Yahoo, also use a complex business model.
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The business environment is the combination of social, legal, economic, physical, and political factors that affect business activities Significant changes in any of these factors are likely to create business pressure on the organization
The three types of business pressures faced are: market, technology, and societal pressures.
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Business Pressures
Technology Pressures:
(Continued)
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Business Pressures
Societal Pressures: Social Responsibility
(Continued)
Government Regulation and Deregulation Protection Against Terrorist Attacks Ethical Issues
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Organizational Responses
Strategic Systems: enable organizations to increase market share and/or profits. Customer Focus enable organizations to provide superb customer service and prevent losing customers to competitors.
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Organizational Responses
(Continued)
Make-to-Order is a strategy of producing customized products and services Mass Customization is producing a large quantity of items, but customizing them to fit the desire of each customer E-business and E-commerce is the strategy of doing business electronically
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Electronic Business
Businesses increasingly perform their basic functions: buying and selling goods and services, servicing customers, and collaborating with business partners electronically This process is known as electronic business (Ebusiness) or electronic commerce (Ecommerce)
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Old
Visit the bookstore Walk around campus to Departments, Registrars office, etc. Buy film, use camera, take picture, take it for processing Fill up your car, go inside, pay cash or credit card Pay cash, metal tokens Visit store, select item, pay, go
New
Visit web site for publishers and retailers Access campus web site
Photography Paying for Gasoline Paying for Transportation Paying for goods Supplying commercial photos
Use digital camera Use speed pass token; wave over the sensor and go Metro cards electronic cards Use self-service kiosks
Use newspapers, paper, catalog, Use hub-like supply chain with or online digitized picture
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Old Economy: Shoppers take their items to a self-service kiosk and swipe the barcodes themselves New Economy: Wireless technology affixed to each item. Allows you to select items that pass through a scanner, which reads wireless signal, generates a bill, automatically debits your designated account for payment and Chapter 1 30 you leave
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Business Pressures
Technology Pressures:
(Continued)
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Business Pressures
Societal Pressures: Social Responsibility
(Continued)
Government Regulation and Deregulation Protection Against Terrorist Attacks Ethical Issues
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Organizational Responses
Strategic Systems provide advantages that enable organizations to increase market share and/or profits, better negotiate with suppliers, or prevent competitors from entering their markets Customer Focus is the difference between attracting and keeping customers by providing superb customer service and losing them to competitors
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Organizational Responses
(Continued)
Make-to-Order is a strategy of producing customized products and services Mass Customization is producing a large quantity of items, but customizing them to fit the desire of each customer E-business and E-commerce is the strategy of doing business electronically
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Why Should You Learn about Information Technology (IT)? IT is essential for work in organizations
IT will reduce the number of middle managers IT will change the managers job IT impacts employees at work IT impacts employees health and safety IT is used by all departments
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Managerial Issues
Recognizing opportunities for using IT and Web-based systems. Who will build, operate, and maintain the information systems. How much IT? How much and HOW important is IT? Is the situation going to change? Globalization.
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Managerial Issues
Ethics and social issues.
(Continued)
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