BRAND MANAGEMENT

Presentation on

SHOPPERS STOP
Name: Anchal verma Madhav Lavania Manjari Pathak Simran Malhotra Swati Rawat Roll No 10609008 10609027 10609028 10609055 10609

Shoppers Stop: Introduction

The foundation of Shoppers' Stop was laid on October 27, 1991 by the K. Raheja group of companies 28 retail outlets across the country and is planning to spread its wings with futuristic expansion plans to meet the challenges of the retail industry With a Gross Retail Turnover of Rs. 8996 million, Shopper's Stop has become the highest benchmark for the Indian Retail Industry. Has progressed from a single brand shop to a Fashion & Lifestyle store for the families.
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Shoppers Stop: Introduction

Is the country's largest chain of Department Stores. International and domestic brands across categories such as apparel, accessories, cosmetics, home & kitchenware as also its own exclusive brands HomeStop is the first-of-its-kind premium home concept store at Bengaluru, Mumbai and New Delhi, offering a wide range of products
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Shoppers Stop: Accomplishments

Shoppers Stop Ltd has been awarded The Emerging Market Retailer of the Year Award
World Retail Congress at Barcelona, on April 10, 2008

Shoppers Stop is listed on the BSE The only retailer from India to become a member of the prestigious Intercontinental Group of Departmental Stores (IGDS) "Most admired Fashion Retail Destination of the Year
Images Fashion Forum - Jan 2009
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Shoppers Stop: Accomplishments

Most Admired Retailer of the Year (Customer Relations) Shoppers Stop.
IRF 2009 - Sep 2009

"Best Visual Merchandising"

VMRD Retail Design Award July 2009

"Retailer of the Year - Fashion & Lifestyle"

Asia Retail Congress - Feb 2009

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Shoppers stop new strategy

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Shoppers Stop: Corporate Profile

Vision: To be a global retailer in India & maintain no.1 position in Indian market in Department Store Category Mission: Nothing but the best To strive & achieve nothing but the best in terms of processes, practices & deliverables

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Re-Positioning

EARLIER
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Re-Positioning

NOW
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Re-Positioning
On April 24, 2008, one of India's oldest retail chains Shopper's Stop Ltd unveiled its new logo as a part of its re-branding strategy. In a bid to reposition itself as a 'bridge to luxury' store as opposed to its earlier image of a premium retailer Commenting on the change, B.S. Nagesh, Customer Care Associate and Managing Director, Shopper's Stop, said, "Change is essential. Our consumers are changing, their preferences are constantly evolving. They are getting younger. Shopper's Stop came up with several initiatives - it planned to increase per store area from around 40,000-45,000 sq. feet to 75,000-85,000 sq. feet.

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S.W.O.T Analysis
STRENGTH: Oldest Financial conditions loyal customer base of over 782000* First citizen members * 2009 data WEEKNESS: Less number of outlets

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S.W.O.T Analysis
OPPORTUNITY: Changing taste of young generation Preferred partners for foreign player THREAT: Competitors like Globus, Lifestyle, Westside.

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Shoppers Stop: Place

28

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Shoppers Stop: Place

North Delhi-Ansal Plaza Ghaziabad - Indirapuram Gurgaon - Metropolitian Mall Jaipur - Malviya Nagar Lucknow - Gomti Nagar South Bangalore - Bannerghatta Road Banglore - Garuda Mall Chennai - Chetpet Hyderabad - Begumpet East Kolkata - Forum Mall Kolkata - Salt Lake City
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West Mumbai - Andheri Mumbai - Bandra Mumbai - Chembur Mumbai - Juhu Mumbai - Kandivili Mumbai - Malad Mumbai - Mulund Pune - Shivaji Nagar Pune - Camp

Shoppers Stop: Product Mix

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Shoppers Stop: Product Men Apparel

Indian Terrain Allen Solley Dockers Stop Zodiac Park Avenue Ven Heusen Mario Zegoti Arrow
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Austin Reed (London) Louis Philippe Giovani Vettorio Fratini Wills Lifestyle

Shoppers Stop: Product Women wear

I shvarah Stop Mix n Match Haute Curry Kashish Sanaa Biba Mufti United color of Benetton Fem French Collection

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Shoppers Stop: Product

Cosmetics / Skincare CHAMBOR LOREAL Fragrance ADIDAS ARAMIS BVLGARI CALVIN KLEIN DAVIDOFF DKNY
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FERRAGAMO NAUTICA RALPH LAUREN, VERSACE

Shoppers Stop: Product Children wear

Gini N Joni Barbie Zapp Ruff Lilliput Kanz

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Shoppers Stop: Price

Shoppers Stop follows Premium Pricing Strategy that includes selling of High Quality Products at a High Price. Shoppers stop caters to different segments of the consumers. Men s apparel The range of men s clothing starts from Rs 500 being the lowest to nearly 6ooo highest.

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Shoppers Stop: Price

Women s apparel The range of women s clothing starts from Rs400 to Rs 10000 Men s accessories like sunglasses, belts, watches, shoes etc ranges from Rs 1000 to Rs 20000. Women s accessories like sunglasses, watches, belts, sandals, earrings etc has the price range of Rs 2000 to Rs 40000.

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Shoppers Stop: Price

In the kids section prices of toys and other accessories ranges from Rs 100 to Rs 5000 In the cosmetics section there are products like deodorants, skincare cosmetic, make-up stuff. Their price ranges from Rs 200 to Rs 2000.

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Shoppers Stop: Promotion

Denim festival Customer Care association First Citizen Card Surprise Sale Valentine Sale

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Shoppers Stop: People

Front-line staff will have a direct impact on perceptions Grey black uniform to suit with the Shops interiors Good personality to attract the customers inside the shop Friendly nature

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Shoppers Stop: Productivity and Quality

Improving productivity is a requisite in cost management Quality as defined by the customer, is essential for a service to differentiate itself from other providers SS store has all international brands and all well-to-do, high quality Indian brands It is possible for SS to provide best of the quality

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Shoppers Stop: Physical Evidence

Lovely fresh fragrance at entrance Spacious landing strip Wall space utilized for mirror and print ads of the brand or the product near Also utilized it by providing self's and constructing trail room around it Mirror finish style flooring Escalators No stacking bellow knee level
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Shoppers Stop: Physical Evidence

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Shoppers Stop: Physical Evidence

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Shoppers Stop: Physical Evidence

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Shoppers Stop: Physical Evidence

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Shoppers Stop: Physical Evidence

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Print Advertisement

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Print Advertisement

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Print Advertisement

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Shoppers Stop: New Print Ad

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