MARRIOTT INTERNATIONAL

“A lot of our hotels are asking us tweet deals.

Should we focus even more on deals? we are
listening and want to tweet what interest you”
About Marriott
Founded in 1927 by J.W. Marriott
Started off with root beer stand along with his wife
Present chairman Mr. Bill Marriott
Lodging properties in US–3150, worldwide-67
1995 – acquired 49% Ritz-Carlton, by 1999 acquired
99%
2010 – more 600 hotels worldwide
Active participant in social & political events in US
objective
To bring excellent stay to the customer
“ You get what you pay for”
Book gateways to the Marriott vacation club”
Vision
“to be become the premier provider and facilitator of
liesure and vacation experiences in the world”
Mission:
To enhance the life of the customers by creating and
enabling unsurpassed and leisure experience”
Culture
In the words of J W Marriott, Jr.., “ culture is the life
thread and glue that links our past , present and future”
J W Marriott’s simple goal:
“To provide good food and good service at a fair price”
Key points :
“Do whatever it takes to take care of the customer”
Pay extraordinary attention to details
Take pride in their physical surroundings
Use their creativity to find new ways to meet the needs of
the customers
STAKE HOLDERS
Independent owners
Workforce and vendors
Customers and communities
Franchisees:
Manages vast majority of hotels and owns very few.
Services offered
Lodging
Food and beverage
Social events
Special packages :
Last minute weekend package
Design your own trip
AAA packages
Senior travelling packages
Government and military packages
Marriott Rewards
Is the loyalty program.
Earn reward points or airline miles.
 Members can also earn points or miles for groups or events
they book at participating Marriott brand hotels.
As of September 15, 2010, the Marriott Rewards program
has expanded to include several new hotel brands:
The Ritz-Carlton, EDITION, and the recently added
Autograph Collection.
In addition to being able to redeem points members will be
able to earn points while making a stay at these new
brands.
NIGHTS STAY HOTEL POINTS STAY
REWARDS
ONE NIGHT 15000 10000
TWO NIGHTS 30000 20000
THREE NIGHTS 45000 30000
FOUR NIGHTS 60000 40000
FIVE NIGHTS 60000 40000
Marriott Brands
Marriott Hotels & Resorts
JW Marriott Hotels & Resorts
Renaissance Hotels & Resorts
EDITION Hotels
Autograph Collection
Courtyard
Residence Inn
Fairfield Inn
Marriott Conference Centres
TownePlace Suites
Springhill Suites
Marriott Vacation Club International
The Ritz-Carlton
Marriott ExecuStay
Marriott Executive Apartments
competitors
Top competitors:
Hyatt
Hilton
Starwood hotels and resorts
Way to success
Take care of your employees and they’ll take good care
of your customers, and the customer will come back.
Celebrate your peoples success not your own.
communicate, listen to your customers, associate,
employees and competitors.
Seen and be seen.
View every problem as an opportunity.
Interesting Facts
Several Marriott hotels around the world have been
the target of terrorist bombing.
Opened two theme parks.
It is ranked as the most admired company and one of
the best places to work.
HYDERABAD MARRIOTT
Overlooking the Hussain Sagar Lake
Provides a blend of fresh style and traditional
aesthetics for premium accommodation for
the traveller.
293 rooms, including 11 suites.
Eating outlets – Okra, Bidri, Lobby lounge, Executive
lounge.
State of the art sky gym.
conclusion
You can transform anyone the way you want. It only
requires proper guidance and training. Make others satisfy
and they will support you. last but not the least
“Something more than business its pleasure”
THANK YOU