JOB HUNTING SKILLS

PRESENT BY :
AKMAL BINTI HASHIM 09DUP08F1065
SITI NORIDAH BINTI JAMAL 09DUP08F1085
SITI NURHAYATI BINTI ISMAIL 09DUP08F1035
NUR MUHASSANAH KASIMIN 09DUP08F1075
 INTRODUCTION

Utas Travel & Tours

Sdn Bhd
Offers various
services

Established on the
29th of May 1985
Managing Director :
YBhg Datuk Haji
Mohamad Din Bin Yusoh
(major share holder).
 ORGANIZATIONAL CHART OF THE COMPANY

Managing Director
Datuk Haji Mohamad Din B Yusoh

Director
Haji Azizan B Ahmad

Manager
Hjh Azian Bte Ishak

Accountant Manager Human Resource Manager Ticketing Manager

Hjh Faezah Salwa Hj Wan Hazarolwisi Wan Hasnah Binti Mohamad
Hussain
 PERSONNEL/S ASSISTED THEIR PROJECT AT THE COMPANY

NAME POSITION WORKING EXPERIENCE

Wan Hazarolwisi Bin Wan Human Resources • Diploma in Human Resources

Hussain ( Manager ) • Experience working for 3 years as a human
resources and accounting clerk.
• Practical for 6 months at Hotel Sri Malaysia
as a clerk of Human Resources.

Amiza Binti Darzuki Human Resources • Practical for 6 months at Utas Travel &
( Clerk ) Tours Sdn Bhd.
- Human Resources and Homestay
• Fresh Graduate
 ITINERARY OF THE VISIT

Date meeting : 28 January 2011, Friday

Time meeting : 9.45 AM
TIME SITUATION

8.00 AM Move to Utas Travel & Tours Sdn Bhd

9.30 AM Arrive at Utas Travel & Tours Sdn Bhd

9.45 AM Meet Mr Wan Hazarolwisi Bin Wan Hussain

( Manager Human Resources )

10.45 AM Meet part of Human Resources

Miss Amiza Bin Darzuki ( Clerk )

11.45 AM End Meeting

JOB DESCRIPTION AND JOB SPECIFICATION
Location / Station Where They Work
 Sales and marketing Department

Tour department Account department

Other description needed for

each position analyzed

Front Office Department

Human Resource Department

Ticketing department
The Job Scope Each Position Covers

INBOUND AND OUTBOUND TOUR PACKAGE

•Manage by Mdm. Norhayati.
•Customer need to ask the details of the tour before they submit
it to Pn. Norhayati.

HAJJ
•Make sure that they have already registered their
name at Tabung Haji.
•The person in charge for hajj is Mdm. Hasnah.
 Job Requirements
DEPARTMENT ACADEMIC WORKING SKILLS OTHER
QUALIFICATION EXPERIENCE (SCOPE OF JOB)

Sales and - Degree in
marketing marketing
department management.
- Diploma in
marketing
management.
- Have worked as a - Can speak in many -lodging( Utas d’village,
Assistance Sales and language. Utas villa)
Marketing at another - Have skill in sale their -Rental
travel agent with 5 package. -Monthly report
years. - Have kind relation with
another travel agency.

Account - Degree in -Have worked as a -Efficient to handling the -Monthly account report for
department accounting Assistance finance. each account owned by
management. Accounting at -Can communicate with Utas Travel.
- Diploma in another travel agent customer. - Update monthly sales
accounting with 5 years. -Efficient to handling the report for tour package
management. computer. including umrah and also
sells airlines ticket.

Tour -Degree in tourism -Have 5 year - Efficient to handling the -Umrah

department management. experience workers customer. -Visa application
-Diploma in tourism as a tour guide or -Must know more than 2 -Hajj
management. tour leader. language other than Malay -Outbound and tour
-To attend the -Have dabble in and English. package
course of tour leadertourism courses -Must have a lot knowledge
with 6 month. around 3 years. about the tourism such as the
-Have become as a interesting places in Malaysia.
Assistance tour
leader around 3
years.
DEPARTMENT ACADEMIC WORKING SKILLS OTHER
QUALIFICATION EXPERIENCE (SCOPE OF JOB)

Ticketing -Degree in torism -During the practical -Efficient to communicate with -Booking flight ticket
department management training,and handling customer.
-Diploma in tourism ticketing. -Can speak and know more than
management -Have worked as a 2 language other than Malay and
Assistance ticketing English language.
around 3 years at -Efficient to uses a systems such
other travel agent. as Abacus system, Galileo
system and also the ticketing
system.
-Efficient to use the computer,

Human -Degree in Human - During the practical -Efficient to communicate -Employing welfare of
Resource Resource. training, and with customer. staff’s health is also HR’s
Department -Diploma in handling the Human -Can speak and know more than responsibility.
Human Resource. Resource 2 language other than Malay or
-Diploma in department. English language.
Tourism -Have worked as a
Management. Assistance Human
Resource around 3
year at the other
travel agency.
Front Office -Degree in -Have worked as a-Efficient to communicate -Register hajj and umrah
Department tourism Front Desk staff atwith customer. package for customer.
management. hotel. - Can speak and know more than-Providing service and
-Have worked at hotel2 languages other than Malay or ensure for their comfort.
-Diploma in
as a clerk at the frontEnglish language.
tourism -Satisfaction by fulfilling
office.
management. their needs and wants.
-Certificate of Sijil -Deal with customer who
Pelajaran wants to use umrah
Malaysia. package offered by Utas
Travel.
Employment procedures in the company.
 Interview Tips

Be prepared

Be confident

Be On Time Stay Calm

Complete Document Show What You Know

 Conclusion
Job hunting skill or interviews are a fact of modern life and
interview skills will be used by us many times throughout
our lives. Most jobs are filled as a result of these one-to-
one or one-to-a panel meetings between the employer
and the best candidates, but interview skills are needed in
a variety of situation. Turning natural worries and fears
into determination and dynamism is the key to success.
Whether you are applying for a job, a promotion, a training
programme, or even a bank loan, we all need to know
about the processes involved in the interview and how to
impress other people at first meeting. With part time and
temporary work increasing, we will all be attending
interviews more frequently in the future.