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Performance Management
The greater danger for most of us lies not in setting our aim
too high and falling short; but in setting our aim too low,
and achieving our mark.
Michelangelo
What Is Performance
Strategic
Administrative Developmental
Purposes for Performance
Management
STRATEGIC
Performance Performance
Management:
Appraisal:
Efforts to align Efforts to determine the
employee extent to which an
performance with the
firm goals employee performs work
effectively
• Defines performance • Measure performance
• Facilitates
performance • Evaluate performance
• Encourages • Feedback on performance
performance
What is in Performance
Appraisal System
• What is measured
• Who measure performance
• When is it measured
• How is it measure
What is Measured
• Traits
• Behavior
• Task Outcome
Who
Who Measure
Measure
Performance
Performance
Supervisor
Team
Peers
Self
Customers
Subordinates
When is it Measured
• Absolute Standards
• Relative Standards
• MBO
• 360 Degree system
Performance Appraisal Methods
• Absolute Standards
• Relative Standards
ABSOLUTE STANDARDS
Essay Appraisal
It is the simplest method of performance
appraisal whereby the appraiser write a
narrative describing an employee’s strength,
weakness, past performance, potential &
suggestion for improvement the weakness of
this method is that it is much dependant on
rater’s writing skills and provide only the
qualitative data
Sample Essay Appraisal
Name:
Position:
Department:
Date started on job:
Date of last rating:
Date of this rating:
Appraisal of Performance:
________________________________________________________________
________________________________________________________________
________________________________________________________________
____________________________________________________________
Suggestions for development
________________________________________________________________
________________________________________________________________
________________________________________________________________
____________________________________________________________
Prepared By: Position:
Manager’s signature: Employee’s signature:
ABSOLUTE STANDARDS
Critical incident Appraisal
A performance appraisal method that focus on
those critical or key behaviors that makes the
difference between doing a job effectively or
ineffectively. Critical incidents, with their focus
on behaviors, judge performance rather then
personalities. The weakness of this method is
that it require regular incidents writing and on
the other hand it suffer the same comparison
problem in essay (i.e) Quantification
Sample Critical Incident Appraisal
2
Group members does little work & offer
no valuable ideas or feedback
1
Ineffective
BARS for Supervision
Effective
5 Can train and develop subordinates