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The Monarchy
FACE-TO-FACE COMMUNICATION
Beginning a conversation with someone new may be a daunting proposition
because of British cultural norms and expectations. It is good practice to start a
conversation with open questions rather than subjective assumptions or
personal points of view as the reaction of your counterpart is not always
predictable.
Business Relationship
In the UK, an agreement will not normally be final and complete until a written
contract has been formally signed and witnessed. Thus, it is crucial to ensure
that all the terms and conditions are included in a formal contractual
document. In many cases, depending on the size or value of the business, a
contract will be subject to review and approval by a solicitor or other expert in
British contract law.
Making Contact
When introduced to someone new you would be expected to shake their hand
and say “Nice to meet you” or the more formal “How do you do?” These phrases
would normally be responded to in a similar fashion: “Nice to meet you too” or
“Fine thank you, how are you?” The handshake should be firm, but take into
account the hand of the person you are greeting and match the strength of their
handshake
Personal Titles
People in Britain usually address each other informally in day-to-day
communications using their first names. When meeting your business partners
for the first time it is more appropriate to use their surnames following the title
for example: Mr (for men), Mrs (for women) and Miss or Ms (for unmarried
women). If in doubt it is advisable to be more formal and do not use first name
terms until you have been invited to do so.