ABOUT US

Casagrand Builder Private Limited, a dynamic and fast growing real estate
development company in the city of Chennai, was founded in the financial
year 2003-2004

The Company has sold 9 million sq.ft of residential spaces covering 68 projects
across 5 cities (Chennai, Coimbatore, Bengaluru, Hyderabad & Kodai) with a
highly satisfied customer base of 4000+ families

Casagrand is a professionally managed organization with a very young

management team which is focussed on delivering the best to its customers

We have been in existence in the market for the past 14 years and have earned a
reputation amidst our customers for the following reasons:

 Ethics & value driven organization

 Ability to conceptualize ideal plans for development of good residential spaces
which are easily absorbed in the market
 Executing projects at a healthy speed with efficiency
 Delivering a product with utmost quality and finish
POINTS OF DISCUSSION
Buying a home is a lifetime dream for every one of us.

From the time of booking till the handover, we sail through a mixed
set of questions in our minds for which we need answers

The concerns in the mind frame are

CUSTOMER SUPPORT STRUCTURE & ESCALATION METRIC
We, being the Pillars of Customer Support take complete responsibility of binding you with CASAGRAND
at all times from the moment of booking your dream home.

We shall be your first point of contact from your initial unit blocking to booking confirmation with 10%
payment. We ensure to smoothen your home buying process from now until we guide you to your
respective Relationship Manager; however we too are always available to serve you.

Relationship Managers will be assigned on receipt of your 10% booking amount & will be further
responsible for all your concerns / issues / queries / requests.

Kindly follow the below escalation matrix once introduced to your Relationship Manager

We request customers to keep a mail record of

all the interactions as it will zero down any point
of dispute
 WHEN? WHAT? HOW? WHY?

All efforts have been put to assimilate all the possible questions which, as a
home buyer, each customer would have.

For further enquiries or clarity, please feel free to reach out to us or to the
Relationship Manager assigned to you; we shall be equipped to provide the Please double click
on the icon and it
necessary support. will open into a full
word doc
For your better understanding and information, we have drafted few FAQ’s
with the answers in the below word document. Please double click on the
icon to open the file.
 TDS PAYMENT & STEPWISE GUIDE

Please double
click on the icon
and it will open
into a full Acrobat
Viewer pdf
Online Payment Offline Payment Form 16b Generation
YOUR FEEDBACK IS IMPORTANT
Nodal Cell:

We have created a customer cell to address your grievances - iCare

For any general feedback you can send a mail to: icare@casagrand.co.in

Your inputs are valuable to us and will only help us improve and serve you better.
Request you to post serious issues of HIGH CONCERN ONLY and not day to day
transactions.

PS: This is not only a grievance cell, you can also express
your appreciation, recognition and gratitude here.